First, they sent me fire doors, instead of the doors that I ordered. I had to help unload these heavy items from the van because they only send 1 man to deliver heavy items. When they ordered replacements, they ordered the fire doors _again_! When I tried to order the right doors again using the credit, they failed to call me back to take my order! When I called to finally get a refund, the guy got shirty and accused me of being rude when I expressed my exasperation at the whole mess! Of the 12 doors delivered, 7 were the doors ordered, 3 of which were damaged. So less than 34% success rate. Their site claims "100% SATISFACTION GUARANTEED". This is a total joke! Don't waste your time with these clowns.