Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,780 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,780 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered duck and goose layer pellets previously and found the quality good. However the service for my latest purchase is unsatisfactory. The foul food still hadn't arrived three weeks later. I emailed to find the company they used to deliver their items couldn't find my address, despite delivering there previously. I have since emailed Millbry Hill three times with no response, I have requested a refund since due to the abysmal customer service. I won't be shopping with them again”

Helpful Report

“Order Reference is: 366565 (WEB366565) I paid absolutely fortune for delivery of very light product. Label was stating up to 20kg, but my purchsse was maybe 2kg. I would order more but delivery.was keep going up and up and I was placing my order (even after purchase value of £75 where according to website it should be free). They must be making absolutele fortune on delivery charges... Also once arrived, everything was damp inside, and delivery box was squished, like somebody sat on it or kicked it. And you don't get delivery slot with FedEx so all day at home. I much more prefer dpd who at least gives you time slot. I usually get my stuff from somewhere else but wanted to try out these guys, and quite frankly I do NOT recommend.”

Helpful Report

“Have recently not received an order it seems to have been delivered to the wrong address and nothing has been done to resolve this plus I do not get a reply to my emails. Really poor customer service in sorting this out John”

Helpful Report

“Waited over 2 weeks for order and did not receive item had no response from my email when I sent it, after a phone call I was told I'd get the order within 48 hrs and still nothing then I was told my order had been sent to another customer and did I still want it......I don't think so thankfully I got a full refund quickly sorry but it was dreadful service”

Helpful Report

“Very disappointed - Paid for express delivery and it took a week to get to me in Cannock Staffordshire”

Helpful Report

“I purchased a faulty set of clippers which I returned. I had a tracking number and knew clippers were with company. No reply for several days. I complained. Fullsome apologies and ass urn that new clippers would be with them last Saturday and sent to me fastest possible thereafter. No further communication, no e-mail to say on way, no email, text or message to update me. They have my money, I have nothing but frustration.”

Helpful Report

Hi June, Thanks for taking the time to leave a review. I can confirm that this has been resolved and you have received a full refund. We apologise for the delay in this, we had been looking to source you a brand new pair. Sincere apologies, Millbry Hill.

“I returned I'll fitting boots. Emailed since 3 times. I've got proof they have my boots back. No reply to any email yet still send me feedback request emails and now I'm missing boots (useless) and £95 still getting 'hope your happy' emails. I'll only be happy when my money is returned. I'm going to have to go legal now Avoid. Don't recommend. Poor Comms poor customer service am shocked and out of pocket big time. This was meant to be a present can't give boots can't buy another. Shameful”

Helpful Report

“I bought and paid for a set of Liveryman Element Plus clippers from this company. First thing I did was put on charger but charging light did not come on. Contacted company who agreed to have them returned. /this was done and tracking showed they were received by company Saturday 10th. October. A loud silence followed. I phoned today, 15th October, to ask for update. I was told the person dealing with situation was not available. I ask for a prompt reply but the day has gone and nothing hs been heard. I am extremely upset and annoyed by the whole situation.”

Helpful Report

H June, Thank you for taking the time to leave a review. I can confirm our customer services have been intouch with you via email this morning to confirm what is happening with your clippers. Sincere apologies, Millbry Hill

“The wrong item arrived and they wouldn’t do anything about it so I’ve had to keep it. Terrible service. What happened to them customer is always right’? Will never use this company again as can’t risk another expensive incorrect order. Got the correct product easily elsewhere.”

Helpful Report

Hi Kerri, Thanks for taking the time to leave a review. I can confirm we have thoroughly looked into this and have looked at the chain of emails that you have sent. From the investigation we have found that what we have informed you is indeed correct. You have received what you have paid for and there was no technical error on the website and we have advised you this. Kind Regards, Millbry Hill.

“Not happy with how my Holland cooper coat arrived stuffed into a plastic bag - no inside wrap - bag arrived ripped too. Having bought from Holland cooped before I know this should have been nicely presented in a box and I was expecting the same luxury service from this stockist - disappointing 👎”

Helpful Report

Hello Miss Fisher, Thanks you for taking the time to leave a review. Im sorry to hear that your disappointed. I can confirm that we have looked into this and we can see that you have spoken with management and have discussed this matter. As per your conversation with management, we had sadly ran out of the boxes we use to send out the more expensive clothing items. Kind Regards, Millbry Hill

“I have used millbry hill for years and I have never had any problems. My order was not dispatched for weeks, it did state that delivery could be a few weeks but that was after I paid for my goods. What frustrated me more was when I called to find out where my order was a few days after the expected arrival date I was given the lady told me " oh yes your order was dispatched this morning" that was a complete lie as I got my dispatch email 5 DAYS later. It would have been better if I had been told the truth about my order then maybe I would have understood that they had been busy. Not great customer service!”

Helpful Report

“My parcel was meant to be delivered on the 14th September. It is now the 21st and it still hasn't arrived.”

Helpful Report

Hi Gabriella, Thanks for taking the time to leave a review. I believe you have been in contact with our customer services and i can confirm that the reason your parcel is delayed isnt actually a fault caused by ourselves. The courier is unable to deliver this parcel as the incorrect delivery address was inputted at the checkout. We have since obtained your correct address and have supplied this to our courier company and as advised, they will get this delivered for you ASAP. Kind Regards, Millbry Hill

“Still waiting for some chicken feed I ordered on 6th September and no sign of imminent delivery as tracking just says Label Created. Have been told I can’t cancel order as has been despatched!”

Helpful Report

Hi Amanda, Thank you for taking the time to leave a review. I can confirm that this issue has been resolved with you this morning via our customer services team and they have happily offered either a refund or a replacement and you chose to have the refund. We are sorry for any issues, sadly at the moment the couriers are delayed and this order looks asthough it has become lost or damaged in the Fed-Ex system. Sincere Apologies, Millbry Hill

Helpful Report

“I ordered a pair of breeches for my boyfriends birthday and he wore them for two days riding out and they ripped”

Helpful Report

Hi Abbie, Im sorry to hear your boyfriends breeches ripped. If you want to take a picture of the fault and email it to sales@millbryhill.co.uk we are more than happy to help. Kind Regards, Laura @ Millbry Hill

“Very poor service - I was posted the wrong rug, then I was inconvenienced to have to return this rug before the correct rug could be sent ...only to be refunded rather than the correct rug posted! Hardly a hassle free purchase! No compensation for any of the hassle and my time in emails, on the phone or packaging the wrong rug and queuing in the post office! Not to mention the delay waiting of the rug I ordered to arrive! Very poorly handled.”

Helpful Report

“I ordered a pair of slippers size 7. On arrival I could see before taking them out that they were very small. They were a size 4, despite the box being labelled as a size 7. Clearly the products aren’t checked when being packed, for damage, marks or against the order details or this would have been noticed. I called and was told to return them; they hoped the remaining pair of size 7 in stock would be correct - no apology or effort to call me to confirm whether I’d be getting a replacement pair in the correct size, or a refund. I’m still waiting to hear or receive a replacement. Not the level of customer contact I expect - this is an opportunity to demonstrate great customer service, to show they care and to convert me to an ambassador who recommends to friends by putting things right and maintaining contact and updates on what’s happening.”

Helpful Report

Hi Jemma Thanks for taking the time to leave a review. Im sorry to hear that the slippers were in the wrong box. I can confirm that your return was only received on Friday afternoon up to the returns department. We are in the process now of trying to locate the correct size for you and obviously getting these disaptched for you. As advised, we will contact you when this has been rectified. We should have an answer today but our returns department does not work weekends. Hence no response as of yet. Kind Regards, Millbry Hill.

“They sent my parcel to the wrong sorting office it was redirected twice this was my first purchase with this company. and will definately my last!”

Helpful Report

Hello Karen, Thanks for taking the time to leave this review. However, i would just like to advise you that the parcel ending up in the incorrect depot isnt actually our mistake. I can appreciate your frustration with this situation, but as advised this was a mistake via the courier. All we do is send all of the parcels to our local depot (sorting office) and they will then direct them to your local depot. Kind Regards, Millbry Hill.

“I placed my order on 9th August. Still have not received it (27th August) despite much chasing. Not impressed.”

Helpful Report

“My order was not delivered on time. yet I had paid next day delivery fee.”

Helpful Report

Hi Fandwell, Thanks for taking the time to leave a review. However, we are a little confused as to why you have left this review as your order was delivered on the date we had advised at the checkout. We also clarified this with you over the phone when you called to query. As previously advised, you ordered this on the express delivery service which is 1/2 working days. We do state this on our delivery page and it isnt guaranteed next day delivery like you believed it to be. I can confirm that you received your parcels within this 1/2 working days. Sincere Apologies, Laura

Millbry Hill is rated 4.7 based on 4,780 reviews