Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

“Whitby store. Not very polite when asking for help. It felt like i was interupting their conversation!”

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“Shopping was easy - product disappointing”

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“Great product but limited sizes to cover the general hat wearing population”

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“Richmond not friendly or helpful but thirsk very helpful and friendly girls”

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“They sent the wrong item. They did rectify it really quickly and sent out the right product. I now have to either return the incorrect products or take them to an animal sanctuary”

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“Rug ripped the 1st day bust the chest clip”

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“felt customer service could word emails better as came across rude with the term "i hope this clears things up" , i ordered by 12.15 on priority delivery on a friday , the order wasnt apparently packed until saturday Which meant delivery Tuesday most places have a before 2pm cut off same day, but this isnt stated on website if you want collection you order by 3pm. Ive worked in customer service.”

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“No I ordered a medium chucker ball thrower and was sent a small one. Taken it back to my local Whitby store and still waiting for them to get in touch.”

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“Millbury hill are great, their courier, DPD, is awful, lost and damaged package never turned up, they first attempted on 03/12/22 and have sent delivery updates daily until 10/01/23, when I called to their depot and they said they had returned to sender.”

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“Think they work hard to get orders out .. but I had a batch of alfa a . And was finding brown pebbles ..in my horses feed bowls and in the feed .. they gave me a free bag . But didnt really care that my horse chocked and coliced and that I was worried for my horses”

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Hi Corrine, Thanks for taking your time to leave a review. We are sorry that you found pebbles in the feed bag. As you are aware, we did speak with the manufacturer and we had a free bag sent out to you ASAP. We do not manufacture this, so we had to speak with them to report this to their mill. I cannot see from any of the conversations that you have had with our customer service that your horse has choked or had a bout of colic. I do apologise if this is the case and by all means, we can help you contact the manufacturer further if you wish. Sincere Apologies, Millbry Hill Team

“Excellent product but the delivery charges are too high. They could find a cheaper courier.”

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“I would give you 5 but now for a third time running I have received part of my order over the course of three days from same courier, saying that he could not bring all my parcels on the same day so will come back with more in a day or two and now waiting on yourselves to fulfill the last part of my order and send out to me. If a first time, I could let it go, but 3 times now is far from a good service. I will add here the Courier Driver that delivered was brilliant. This is not his fault but that of the Company he works for. Needless to say, I will be very cautious about what I order from yourselves in the future, till you sort out a good Courier.”

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“Parcel didn't arrive on estimated delivery date. When it was delivered only one item received. The other item arrived the next day.”

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“Great products but delivery was very slow on this occasion so nearly ran out of the food on order. Was told when despatched but then took over a week to arrive”

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“Was not informed my order had arrived in local branch and was available (as promised in ordering process) - had to contact customer service to check it was available . This has happened on 90% of occasions.”

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“Good product at what seem to be reasonable prices but then they hit you with relatively massive delivery charges at check-out for a pretty slow delivery time.”

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“The website was easy to use the price was good but when the items arrived two of the treat buckets were smashed to pieces and the treats were all over the place within the box . Still waiting for refund”

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“Delivery was quick, so was happy with that. But was not impressed as not the cheapest fleece £170 that it wasn’t in the plastic wrap, (they normally delivered it or some sort of tissue paper or something to keep it protected. ) As when I opened it it was full of bits and hair and fluff. Bearing in mind it’s not secondhand, it’s a brand-new fleece to be given as a gift , which needed cleaning before I could give it! When I’ve ordered in the past from A hulme, it’s always come in a plastic wrap and extra packaging around it to make sure it is still immaculate when it arrives. So that was very disappointing”

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“Delivery was quick, so was happy with that. But was not impressed as not the cheapest fleece £170 that it wasn’t in the plastic wrap, (they normally delivered it or some sort of tissue paper or something to keep it protected. ) As when I opened it it was full of bits and hair and fluff. Bearing in mind it’s not secondhand, it’s a brand-new fleece to be given as a gift , which needed cleaning before I could give it! When I’ve ordered in the past from A hulme, it’s always come in a plastic wrap and extra packaging around it to make sure it is still immaculate when it arrives. So that was very disappointing”

Helpful Report

“Delivery was quick, so was happy with that. But was not impressed as not the cheapest fleece £170 that it wasn’t in the plastic wrap, (they normally delivered it or some sort of tissue paper or something to keep it protected. ) As when I opened it it was full of bits and hair and fluff. Bearing in mind it’s not secondhand, it’s a brand-new fleece to be given as a gift , which needed cleaning before I could give it! When I’ve ordered in the past from A hulme, it’s always come in a plastic wrap and extra packaging around it to make sure it is still immaculate when it arrives. So that was very disappointing”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Reviews