Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,051 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 18th July 2026

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unfortunately it looked like it had been worn by someone it had make up on the collar and dirt on the cuff and to be honest saving a few pounds on the proper site wasn't worth it it wasn't packaged well so I won't be using you again many thanks”

Helpful Report

“Because of such expensive delivery”

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“My last 2 visits to my local Millbry hill have proved unsuccessful as the thing I went in for were out of stock on both occasions”

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“Since Millbry Hill use Evri and this is an extremely unreliable courier. After a long wait and many emails I was refunded. However Emily Rudd at Millbry Hill was very helpful and kept up communication regularly but whilst this company continues to use Evri I would not recommend anyone use it.”

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“Boots look lovely but one of the zips keeps coming down when riding”

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“i ORDERED A RAGWORT FORK. Whilst, I appreciate that this a fork, and will get damaged scratched etc in use, a brand new one should be just that, brand new, and not already have rust marks scratches and paint scrapped off from it. I did complain and was told that they come into the warehouse like that! I as offered a refund of postage , which was appreciated. However I still feel a brand new item, should not arrived damaged!”

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“i have been after this purchase as well, lady who served me was more interested in talking to another worker, never asked for my card , a bit disapointed this time, usually there is a young lady working there who is top class ,very polite and helpful”

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“I have not yet received my parcel! I payed for it to come last week for my bday and it still not come today”

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“Took a long time - over 3 weeks- to receive my click and collect item. I had to email x2 to chase it up.”

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“Very disappointed with the service from Millbry Hill, now waited nearly 4 weeks for dog biscuits I order, and paid express delivery, I have been credited I’m told but that’s not the point, every time I call they say, it’s the delivery company, is at fault, why are they using them. Up until now I’ve always been satisfied also received goods in one parcel, Millbry say they have changed and sent goods separate, why changed something when it’s working. I will have to consider if I use them in the future, and will tell people about there service, this is not acceptable.”

Helpful Report

“We were very disappointed with the initial service when we ordered for a second time (the first being fine) I payed £2 extra for delivery on a particular day. Half the order arrived, a day late ,with no explanation of the missing half. I had to phone up to discovered the second item was temporarily out of stock. A brief email would have been courteous, and would have saved me a phone call”

Helpful Report

“Order placed 31/8 eventually received the order on the 14/9 have been trying to get the bigger size which was in stock...now it’s ours of stock so I’ll be wanting a full refund. Looked good on paper, didn’t live up to it though...”

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“Usually a lovely experience to buy from Millbry Hill but on this occasion part of my order is missing and customer services have not so far responded to my enquiry. Disappointing.”

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“The Gorilla Rubber Bucket is wonderful (a gift for my Mum) but the delivery was disappointing. I had to contact to ask where it was after not receiving a dispatch notification for nearly 2 weeks. They did send via express delivery then but Royal mMil then sent the parcel to the wrong delivery office-I know not Millbry Hill fault but just added to the stress!”

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“Sadly I ordered a pair of Brogini boots I ordered regular but received Wide. Apparently I should have checked their product sizing as this particular boot the regular is wide and the wide is xtra wide. Somewhat confusing as invoice and box said regular. I emailed but was told I should have checked. I have since checked and I must say it isn't clear to me. Never mind. They are lovely boots just rather wide. Room for my mobile phone ( trying to look on the bright side lol )”

Helpful Report

“I ordered 8 cat mouse toys for a children’s project so needed 8. After days of hearing nothing about my order I get an email to say only 3 of the 8 were in stock. I then had a 2nd email to say the 3 were being dispatched. I emailed the company back explaining to not send the 3 as I actually needed 8 and with they’re charge of £4.99 postage it makes the product far too expensive when I will have to go else where to purchase the others. Anyway I had no response back from my email , ended up paying over the odds for 3 items which are no good as I didn’t even receive half of what I actually needed. Wouldn’t order from again unfortunately, just over all disappointing”

Helpful Report

“Tried to alter my order just a few hours after placing it as I wanted to add an additional item as per the message in the confirmation email. Was told very quickly that it wasn’t possible as the items had been dispatched already. It then took another 7 days for the order to arrive. Clearly someone just couldn’t be bothered.”

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“My item was ordered on the 27th feb with an estimated delivery for the 9th march . I have not yet received my order and only received correspondence from FedEx yesterday to say my item would be delivered before the 12 th . What was disappointing was i had received no confirmation from yourselves ,until i emailed you.with a reply to say my item had now been dispatched for delivery on the 9th march! ! Which makes me wonder if i I hadn't of emailed would my item still be sitting there ☹ Im afraid im dissapointed in the service sadly , this is the first time i have made an order with you .”

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“Have used this store a few times and has been great however now they are not delivering to Jersey. such a shame as we have very limited choice here and online often is our only option!”

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Millbry Hill is rated 4.7 based on 5,051 reviews