Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,546 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would. My coat arrived with a large pen mark on it, shoved into the smallest postage bag possible like a piece of rubbish. Needless to say I returned the coat and had to pay £11 for return postage due to the value of the coat, only to be refunded £4.99 for return postage. Would never buy from this company again.”

Helpful Report

Hello Fiona, We are really sorry that you have had an issue with your delivered item. As a company we pride ourselves on ensuring parcels are packaged correctly and items are not damaged or faulty. On this occasion this hasnt been the case and it will be investigated internally. I can see that the refund for your postage is still ongoing and you have been contacted to provide ourselves with the necessary information required to be able to move forward to a resolution. Sincere Apologies, Millbry Hill

“Dear Sir/Madam, It is nearly 2 weeks from when I placed my order with your company, please can you confirm when my goods will arrive as this purchase is one of my Special gifts for my partners Christmas presents. It's now Christmas eve. Why are they taking so long to arrive ? Please, Please confirm they will arrive today otherwise I will have to make alternative plans. It is now the 27th of December and still no goods arrived. With Kind Regards Michael Comfort Park Stud Michael Gates Trainer/Breeder/Director”

Helpful Report

Hello Michael, Im sorry you have faced issues with the delivery of your order. We dispatched the order the day you placed it (14.12.2018) and it was delivered on the 18.12.2018. I can see that there has been a discrepency in relation to the signature for the acceptance of the parcel. Our customer services team are looking closely into this for you and will liase with you to ensure a resolution is met. Sincere Apologies, Millbry Hill

“Not correct order sent had to email and make several calls to sort out”

Helpful Report

Hello Andrea, Im sorry that you had issues with your order and i completely understand its frustrating when things go wrong. We always take pride in ensuring our packages are well packed and ofcourse the correct items sent. On this occasion this hasnt happened and i can confirm its been investigated internally. I can see that you have had a resolution with our customer services team and i hope that you are now in receipt of the correct order. Sincere Apologies, Millbry Hill

“Ordered a sack of horse feed approx. 10 days ago , when order still hadn't arrived checked after that time I checked on your couriers Fedex website using tracking number to see when delivery was expected to learn it had been in their depot for over a week and was due to be delivered to me that same day before 18.00 , delivery never arrived so called your customer services next morning to be told that my home address didn't tally up with my delivery address ? no idea how this has occurred ? but surely someone could have called or emailed me to let me know there was a problem ? I had ordered this online to save me having to drive quite a distance to buy from a store but it looks like I now have to drive there anyway as have almost run out of it . Very shoddy service so wont be ordering off you again . Maybe you need to rethink who your couriers are as they aren't doing a very good job at the moment and maybe email your customers if there is a problem with their orders .”

Helpful Report

Hello Adrian, We are very sorry you have had difficulties with the delivery of your order. The driver from Fed-Ex had attempted delivery to the address that was provided on the order and there for we were unaware of any issue until you had advised that there was a delay with the delivery. We apologise for the inconvenience. Kind Regards, Millbry Hill

“I am very disappointed with the service I have received, the boots I ordered look like they have been on display wrinkled around ankle and faded. I wanted to exchange them for another pair and was offered a Good Will Gesture for some boot cream ..I find this insulting, £400 pair of boots, any professional retailer would exchange them, I will go direct to supplier as I am sure I will get the correct service I should of been offered by yourselves.”

Helpful Report

Hello Peri, Im sorry to hear you are disappointed. I do believe you have met a resolution with our customer services team. If there is anything else we can do to help then please do not hesitate to call on 08006520432 or email sales@millbryhill.co.uk. Sincere Apologies, Millbry Hill

“Jumper arrived full of holes. Very poor quality. P”

Helpful Report

Hello Penny, We are very sorry to hear your item has been received faulty. This isnt how we would expect an order to be sent out. So we can get this dealt with as a matter of urgency, Could you please send over a picture of the product to sales@millbryhill.co.uk. Sincere Apologies, Millbry Hill

“Seems to have been waiting ages food still not come when ordered when looked on tracking it says pending won’t be using this company again took my money no goods received”

Helpful Report

Hello, Im sorry to hear you have had an issue with your delivery. I can see that your delivery is pending, I will speak immediately with the courier to find out what is happening as the delay with your delivery is not acceptable and we do not expect a service like this from our courier. We will be intouch asap with an update. Sincere Apologies, Millbry Hill

“Ordered over a week ago and still waiting for goods. Not good for a first time customer”

Helpful Report

Hello Graham, Im really sorry there has been an issue with your delivery. We have contacted the courier to raise an investigation as to why this was never delivered as it was dispatched to you the day after your purchase. In the mean time i have dispatched another order to you for delivery ASAP. Sincere Apologies, Millbry Hill

“We have only received one of the products ordered Tendon Ease and are Still awaiting the Lymph Blend”

Helpful Report

Hello Carrie, I have looked into your order and i can see that we have sadly had to process a refund for the LymphBlend as there was none left in our stock. We had processed this refund for you on the 22.10.2018. I apologise that you havent been told about this. Sincere Apologies, Millbry Hill

“It took 14 days to get my order, it had an item missing but still charged and the shampoo was not wrapped and leKed over my rugs!! All in all a shocking service and experience. I Bought a new pony and wanted some nice things for her so it was supposed to be an exciting purchase! How wrong it was. Shan't be using you again....”

Helpful Report

“Hi I'm very sorry to say I'm so disappointed..a couple of years ago used your company every month.moved away so stopped ordering. recently started using you guys again but in the meantime of waiting a hell of a long time for my order and it being sat at the delivery depot for about 2 to 3 days I went to pets at home to get me through. So anyway your delivery arrived all packaging on my tins of food was all split and ripped the first two tins of Andrea Grant I used were okay but today opened two cans and what I can only to find that they were full of some kind of liquid and absolutely stunk.i am strongly disappointed in you guys hence the 1 star”

Helpful Report

“I would still be waiting now if I hadn’t made a phone call as to where my order was as I received no email letting me know that it had arrived at my chosen store”

Helpful Report

Hi Claire, We're very sorry you did not receive your email update letting you know your order was ready for collection. Our team are looking into why this has happened and we can only apologise for the inconvenience caused. Kind Regards The Millbry Hill Team

“Absolute joke of a courier service!! Still waiting for goods that originally should of arrived on Wednesday. Contacted Millbry Hill who placed another ‘next working day order’ so the goods should of arrived today (Thursday) as stated in an email but I have received nothing. Really dissatisfied!!”

Helpful Report

Hi Mark, We are very sorry you have had so many problems with your delivery on this occassion. I have checked the tracking and can see your parcel has been delivered by our courier this morning. We will of course refund your delivery charges for this order and our customer services team will be in touch with you again shortly. Kind Regards Millbry Hill

Millbry Hill is rated 4.7 based on 4,546 reviews