Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 25th March 2024

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order!”

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“Hutton Mill black sunflower seeds. Good value but too many bits in it which blocks up feeders”

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“Have been asked to review order but it's still not here and no reply to my emails until today 23/11/2023”

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“Have sent a few emails.re delivery.Result -not one reply”

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Hello, I can see one email from you on the 23/11/23 which we responded to within the hour. Please email us at sales@millbryhill.co.uk if you still require assistance. Thanks, Emily

“Rip off !….bag of parrot food £24 plus pounds ok…then, with delivery £74 plus pounds!!….I’ve had stuff sent to me from around the world for, cheaper than that !!….total RIP OFF”

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“its really bad ..... Customer Service not helpful at all after sale the item to return ... they said something before to i bought the item then i received something different then when i ask them to return they charge me full payment for return item ...”

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Hi Sam, Thanks for taking the time to leave a review. As per our telephone conversation, you received the correct item you had ordered. We have also arranged a full resolution for you. Sadly this review does not reflect the service you have received. Kind Regards, Millbry Hill

“Order should have been delivered on 16th April but wasn’t delivered until 19th. Not good as I had run out of Dog food and was relying on the order arriving on time .”

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“Think it a bit much when feed still hasnt arrived after 10 days & yet you can email me to leave a rating - very poor service”

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“Very poor service. Sent numerous emails with regards to my order with one reply to say that I should receive my order on the 12th by 6pm. Still awaiting the order as well aa a reply to my emails asking what is going on. Taking my business elsewhere in the future.”

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Hi Stephen, Thanks for taking the time to leave a review. I can confirm our customer services team have been intouch with you and a resolution has been met. Kind Regards, Millbry Hill

“Rubbish customer service ordered and it said the next 2 days , 5 days later still not here !”

Helpful Report

Hello Charlotte, Thanks for taking your time to leave a review. The delay had been caused because you ordered during the bank holiday, the office and warehouse were closed and we were physically unable to dispatch this until our first working day back in the office. I can confirm the reason that your order has not arrived is because you had emailed to cancel this and you have been provided a full and complete refund as you requested. You had been advised upon your contact with our customer services that your order would be dispatched on the first working day and would be with you within two working days, as this wasnt acceptable, a refund was processed. Kind Regards, Millbry Hill.

“Asked for a refund on some medicated layers pellets not got refunded as of today.”

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“I note that my reviews have not been published. Millbry Hill you not only provide an awful service as I am still waiting for my delivery which is almost a month late. You also remove any bad reviews and you do not respond to my emails asking when I will receive my product. Very unethical and bad way to conduct business, shame on you!”

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Hi Karen, Thanks for taking the time to leave a review. I can see that you have been in contact with our customers services team today and a resolution has been met which you are happy with. I can confirm that we have had a new system put into place at the beginnging of March and like all new systems, its had some minor issues which have been ironed out. Sadly it did effect some customer orders but going forward, it will not be an issue. We arent able to remove reviews, some reviews are moderated by the reviews company, meaning they have chosen not to publish them. As per your conversation with one of our advisors, we will provide feedback to the agent that you have been in correspondance with in relation to the quality of their emails. Kind Regards, Millbry Hill

“Order was placed four weeks ago and still not received. Terrible experience so far.”

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“Sadly the one product that I placed my order originally for was cancelled on the day it was due for delivery and therefore I was not given the option to cancel the whole order, which I would have. I added extra things to my order to get the free delivery but these were not urgent. Also it did take a long time for the order to be dispatched and delivered (ten days).”

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“Absolutely awful experience. I waited more than a month for my order to arrive and then when it did arrive part of my order was missing. Emails went unanswered and when there was communication, what I was promised never happened. I am still waiting for them to contact me regarding why only part of my order was received. Funds were taken from my account more than a month before I received any goods. Not good enough Millbry.”

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“I ordered 8 boxes of cat food and only 4 arrived. When I phoned to enquire why I had only received half of my order I was told they had sent all they had and weren't expecting any further supplies. I received no notification and no apology and would have received no refund if I hadn't contacted them. Awful service, wouldn't use them again.”

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“Took a month to get my order. Enough said!”

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“Inaccurate description of products. Half my items were not sent due to stock. In addition Ordered a multipack and received only one singular pack and customer service have not responded in several weeks.”

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“Goods still not received!! Was due on 8th March - rang up at 1640 - apparently new tech system in place - order was not dispatched still in warehouse. Shame as first time we used them service superb - third time lucky 🤞”

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“the product cost was £5.99 and the shipping £7.99. I was unable to buy 2 items to make the delivery more economical as it said there was only one item in stock - why don't you have a cheaper delivery option, this is a rip off!”

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Millbry Hill is rated 4.7 based on 4,468 reviews