Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,750 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plastic tag left on garment when delivered”

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“I was really disappointed to have received the wrong boots”

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“Unable to review as you’s made the mistake of giving the parcel to Evri!! I’ve had numerous parcels previously not been delivered or delivered to the wrong address by the company 🙁 Hopefully this one makes it as I would really like it for horse.”

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“Shopping and was fine but the information before purchase was incomplete and the photo was misleading regarding the dimensions of the comb.”

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“Very disappointed Simple things that was missed”

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“Wrong size shoes sent...two different sizes. Cannot contact directly by phone All by email which turned into a farce (insisted on pictures of odd shoes like i was lying or being stupid!) then same again on refund which happened in 2 parts because i was charged for initial delivery.”

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“I never received item as they delivered by Evri who’s delivery service is the worst Well I won’t be order again after this carry on”

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Good Morning, we are sorry there was an issue with your delivery on this occasion and I can confirm that a full refund has been processed. Kind regards Millbry Hill Team

“I haven’t received my order!”

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“Hutton Mill black sunflower seeds. Good value but too many bits in it which blocks up feeders”

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“Have been asked to review order but it's still not here and no reply to my emails until today 23/11/2023”

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“Have sent a few emails.re delivery.Result -not one reply”

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Hello, I can see one email from you on the 23/11/23 which we responded to within the hour. Please email us at sales@millbryhill.co.uk if you still require assistance. Thanks, Emily

“Rip off !….bag of parrot food £24 plus pounds ok…then, with delivery £74 plus pounds!!….I’ve had stuff sent to me from around the world for, cheaper than that !!….total RIP OFF”

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“its really bad ..... Customer Service not helpful at all after sale the item to return ... they said something before to i bought the item then i received something different then when i ask them to return they charge me full payment for return item ...”

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Hi Sam, Thanks for taking the time to leave a review. As per our telephone conversation, you received the correct item you had ordered. We have also arranged a full resolution for you. Sadly this review does not reflect the service you have received. Kind Regards, Millbry Hill

“Order should have been delivered on 16th April but wasn’t delivered until 19th. Not good as I had run out of Dog food and was relying on the order arriving on time .”

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“Think it a bit much when feed still hasnt arrived after 10 days & yet you can email me to leave a rating - very poor service”

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“Very poor service. Sent numerous emails with regards to my order with one reply to say that I should receive my order on the 12th by 6pm. Still awaiting the order as well aa a reply to my emails asking what is going on. Taking my business elsewhere in the future.”

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Hi Stephen, Thanks for taking the time to leave a review. I can confirm our customer services team have been intouch with you and a resolution has been met. Kind Regards, Millbry Hill

“Rubbish customer service ordered and it said the next 2 days , 5 days later still not here !”

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Hello Charlotte, Thanks for taking your time to leave a review. The delay had been caused because you ordered during the bank holiday, the office and warehouse were closed and we were physically unable to dispatch this until our first working day back in the office. I can confirm the reason that your order has not arrived is because you had emailed to cancel this and you have been provided a full and complete refund as you requested. You had been advised upon your contact with our customer services that your order would be dispatched on the first working day and would be with you within two working days, as this wasnt acceptable, a refund was processed. Kind Regards, Millbry Hill.

“Asked for a refund on some medicated layers pellets not got refunded as of today.”

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“I note that my reviews have not been published. Millbry Hill you not only provide an awful service as I am still waiting for my delivery which is almost a month late. You also remove any bad reviews and you do not respond to my emails asking when I will receive my product. Very unethical and bad way to conduct business, shame on you!”

Helpful Report

Hi Karen, Thanks for taking the time to leave a review. I can see that you have been in contact with our customers services team today and a resolution has been met which you are happy with. I can confirm that we have had a new system put into place at the beginnging of March and like all new systems, its had some minor issues which have been ironed out. Sadly it did effect some customer orders but going forward, it will not be an issue. We arent able to remove reviews, some reviews are moderated by the reviews company, meaning they have chosen not to publish them. As per your conversation with one of our advisors, we will provide feedback to the agent that you have been in correspondance with in relation to the quality of their emails. Kind Regards, Millbry Hill

“Order was placed four weeks ago and still not received. Terrible experience so far.”

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Millbry Hill is rated 4.7 based on 4,750 reviews