Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,050 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,050 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Millbry Hill 5 star review on 18th July 2026

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Receiving two bottle of Shapley is why I’ve given the poor review. It’s obviously an issue or someone needs to check the lids on the Shapley!”

Helpful Report

“Very poor customer service, can only contact by email.”

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“Order arrived late... rather abrupt message from customer support & the rugby shirt was not in any kind of plastic covering or tissue paper & was just thrown in the outer packaging!...Very poor indeed!”

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“The extremely long wait to receive my goods was not acceptable. Had I known that this company use Evri to deliver parcels I would not have ordered. When I queried delivery I just got told it was out for delivery, but it did not arrive again. No follow up or anything from this company. Disappointing.”

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“Plastic tag left on garment when delivered”

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“I was really disappointed to have received the wrong boots”

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“Unable to review as you’s made the mistake of giving the parcel to Evri!! I’ve had numerous parcels previously not been delivered or delivered to the wrong address by the company 🙁 Hopefully this one makes it as I would really like it for horse.”

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“Shopping and was fine but the information before purchase was incomplete and the photo was misleading regarding the dimensions of the comb.”

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“Very disappointed Simple things that was missed”

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“Wrong size shoes sent...two different sizes. Cannot contact directly by phone All by email which turned into a farce (insisted on pictures of odd shoes like i was lying or being stupid!) then same again on refund which happened in 2 parts because i was charged for initial delivery.”

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“I never received item as they delivered by Evri who’s delivery service is the worst Well I won’t be order again after this carry on”

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Good Morning, we are sorry there was an issue with your delivery on this occasion and I can confirm that a full refund has been processed. Kind regards Millbry Hill Team

“I haven’t received my order!”

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“Hutton Mill black sunflower seeds. Good value but too many bits in it which blocks up feeders”

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“Have been asked to review order but it's still not here and no reply to my emails until today 23/11/2023”

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“Have sent a few emails.re delivery.Result -not one reply”

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Hello, I can see one email from you on the 23/11/23 which we responded to within the hour. Please email us at sales@millbryhill.co.uk if you still require assistance. Thanks, Emily

“Rip off !….bag of parrot food £24 plus pounds ok…then, with delivery £74 plus pounds!!….I’ve had stuff sent to me from around the world for, cheaper than that !!….total RIP OFF”

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“its really bad ..... Customer Service not helpful at all after sale the item to return ... they said something before to i bought the item then i received something different then when i ask them to return they charge me full payment for return item ...”

Helpful Report

Hi Sam, Thanks for taking the time to leave a review. As per our telephone conversation, you received the correct item you had ordered. We have also arranged a full resolution for you. Sadly this review does not reflect the service you have received. Kind Regards, Millbry Hill

“Order should have been delivered on 16th April but wasn’t delivered until 19th. Not good as I had run out of Dog food and was relying on the order arriving on time .”

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“Think it a bit much when feed still hasnt arrived after 10 days & yet you can email me to leave a rating - very poor service”

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“Very poor service. Sent numerous emails with regards to my order with one reply to say that I should receive my order on the 12th by 6pm. Still awaiting the order as well aa a reply to my emails asking what is going on. Taking my business elsewhere in the future.”

Helpful Report

Hi Stephen, Thanks for taking the time to leave a review. I can confirm our customer services team have been intouch with you and a resolution has been met. Kind Regards, Millbry Hill

Millbry Hill is rated 4.7 based on 5,050 reviews