Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,283 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Millbry Hill 5 star review on 18th August 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor”

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“very bad delivery and too expensive for delivery”

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“Was sent the wrong item and was unable to get correct one sent out as there was no stock. Very disappointing.”

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Hello, We sincerely apologise that you received the wrong item and for the disappointment this has caused. Unfortunately, due to a stock error, we were unable to send out the correct item as it was out of stock. We understand how frustrating this must have been and apologise for the inconvenience. Thank you for your feedback. Kind Regards, MH Team

“Extremely bad company take your money and no item received and no help offered to rectify this!”

Helpful Report

We're sorry to hear that you're disappointed with your experience. However, we would like to clarify that we did assist with this order and looked into the delivery issue raised. Unfortunately, the delivery difficulties arose because the address provided at the time of ordering was incorrect, which affected the successful delivery of your parcel. The order was processed using the details supplied, and we worked to assist with the issue when it was brought to our attention. We understand how frustrating delivery problems can be, and we always aim to help our customers resolve them wherever possible. We are sorry that this experience has left you feeling dissatisfied, but we feel it is important that the circumstances surrounding this order are accurately represented. We remain committed to providing helpful customer service and resolving delivery queries fairly.

“Was very excited to get them but arrived pots broken so could not give to my pigeon as didnt want to risk ingestion of the terracotta.”

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“Customer service is awful”

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“In short - terrible!!!”

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“Receiving two bottle of Shapley is why I’ve given the poor review. It’s obviously an issue or someone needs to check the lids on the Shapley!”

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“Very poor customer service, can only contact by email.”

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“Order arrived late... rather abrupt message from customer support & the rugby shirt was not in any kind of plastic covering or tissue paper & was just thrown in the outer packaging!...Very poor indeed!”

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“The extremely long wait to receive my goods was not acceptable. Had I known that this company use Evri to deliver parcels I would not have ordered. When I queried delivery I just got told it was out for delivery, but it did not arrive again. No follow up or anything from this company. Disappointing.”

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“Plastic tag left on garment when delivered”

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“I was really disappointed to have received the wrong boots”

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“Unable to review as you’s made the mistake of giving the parcel to Evri!! I’ve had numerous parcels previously not been delivered or delivered to the wrong address by the company 🙁 Hopefully this one makes it as I would really like it for horse.”

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“Shopping and was fine but the information before purchase was incomplete and the photo was misleading regarding the dimensions of the comb.”

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“Very disappointed Simple things that was missed”

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“Wrong size shoes sent...two different sizes. Cannot contact directly by phone All by email which turned into a farce (insisted on pictures of odd shoes like i was lying or being stupid!) then same again on refund which happened in 2 parts because i was charged for initial delivery.”

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“I never received item as they delivered by Evri who’s delivery service is the worst Well I won’t be order again after this carry on”

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Good Morning, we are sorry there was an issue with your delivery on this occasion and I can confirm that a full refund has been processed. Kind regards Millbry Hill Team

“I haven’t received my order!”

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“Hutton Mill black sunflower seeds. Good value but too many bits in it which blocks up feeders”

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Millbry Hill is rated 4.7 based on 5,283 reviews