Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,125 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

Visit Website

Write Your review

Tell us how Millbry Hill made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Millbry Hill 5 star review on 11th August 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought two bags of chicken food from Millbry Hill. The package arrived badly damaged, and one of the bags had obviously lost quite a lot of its contents. There was a very large hole in one of the bags. I sent photos to the carrier involved. I have now emailed photos of the damage to the package, and an explanation, TWICE to Millbry Hill. They have not responded. They have however sent me two requests to write a review and to rate their service. My rating of Millbry Hill is zero for customer service. I would never recommend them, and will never use them again. Beware of a company which can't be bothered to respond to a genuine complaint.”

Helpful Report

Hello Fiona, Thank you for taking the time to leave a review. Im sorry to see your parcel has been damaged in transit, I can reassure you that we would not send out a damaged parcel to any customer. It will be damaged due to poor handling by the courier. As always, we are more than happy to work with any customer to get a resolution to any issue with their order. We have checked thoroughly through our emails and we only have one email from you. The email you sent on the 26th to highlight this issue. Our customer services team are working through emails as we speak and will be intouch shortly, please note that due to Covid, we are extremely busy and receiving a much higher volume of enquiries. Kind Regards, Millbry Hill

“I may as well have gone to the shop and picked my goods myself, the assistant (ironically) could not find my goods and seemed quite uninterested when I pointed out some were missing and I was told rudely ‘you have to work with us’ I was offered no help to put my goods into the car. Won’t bother with click and collect again.”

Helpful Report

“Very rude staff in store aggressively challenging customers to prove themselves mask exempt.”

Helpful Report

Hello Thanks, Im sorry to see you havent had a great experience instore. I can confirm we have passed this over to our Retail Manager and they will be intouch with you shortly in relation to this matter. Sincere apologies, Millbry Hill

“I havent recieved my order still waiting”

Helpful Report

“The service is good and the product is good. The fact that it has cost me ten pounds to return and repurchase an item that was 'too big' when bought: well this is not good. Please consider customers to have a free returns label otherwise your reductions offered are not reductions when postage has to be taken into account.”

Helpful Report

“Took a number of days to be informed the item was not in stock I was referred to by an incorrect name I emailed back and heard nothing in return I was told the item would be refunded and it took a number of days for the refund to return to my bank Not happy on this occasion unfortunately”

Helpful Report

“Postage to expensive”

Helpful Report

“AVOID THIS COMPANY. Sent horse feed with a hole in it and was clearly gone off. None of my horses would touch it despite having been on that feed for a year and never had a problem. Phoned up and the women was useless so then emailed with photos almost a month ago and still haven’t heard anything. Terrible customer service. Will not be buying from them again.”

Helpful Report

Hi Purdey, Thanks for taking your time to leave a review. The reason we were unable to help you is because you have had this feed for a significant amount of time before reporting this issue to ourselves. We there for cannot confirm if this damage had happened whilst in transit or has been done when you have moved the goods yourself. The horse feed wouldnt be off. All of our feeds have a quick turn around from the date we receive them to dispatch as we are also a wholesalers and we would not dispatch any goods that were either out of date or damaged. Kind Regards, Millbry Hill.

“Placed an order on the 25th sept, received part of my order didnt not receive my shires wessex saddlepad, contacted them via email, got no response, Opened a paypal dispute, got correspondance they would look into it, so I closed the case! BIG MISTAKE!!!! Still have not received my saddlepad. WILL NEVER BUY AGAIN !!!!”

Helpful Report

“Goods never turned up. Tried 3 times to get a response from them nothing. Glad I paid via paypal”

Helpful Report

“I ordered scarves on line. They came in tiny plastic bag all scrunched up. They were Christmas presents but had to iron them before wrapping. Very poor.”

Helpful Report

“Arrived in no cooper & Holland bag, no tags just in a DPD plastic bag. Disgusted as a Christmas present for my daughter. It may well be returned”

Helpful Report

“I ordered the incorrect item and tried to cancel it Five Minutes later, no response so I emailed again the next Day & called.. Was told I have to take the parcel and send back at my own cost!! I am now at home suffering from Coronavirus and cannot send the item back until I am out of isolation, so you have my money and I have an item I do not want.. Terrible service.”

Helpful Report

“I ordered a Barbour scarf and it arrived the first week of December. On your website it shows a teal green scarf, however a dark/forest green scarf has arrived. I would not have ordered if I knew it looked like this. I don’t know whether I was sent the wrong product or your images are misleading?? After sending an email on the 4th of December I am yet to receive a reply regarding a full refund including shipping costs for the return of the product.”

Helpful Report

“Appalling customer service which they apparently pride themselves on. Please just answer your emails.”

Helpful Report

“Disappointing. Ordered a Barbour hip flask as a birthday present. Delivery on website stated 9th Dec, arrived on 11th. To top it off through wrong item was sent. Also felt very cheap and plastic. Sent back for a refund.”

Helpful Report

“Ordered some wellys and paid a premium for postage to receive on a Saturday. I checked today as received no dispatch notification. I was told I was on a list of customers to be called as the Wellys had vanished from the warehouse. I could tell this was BS. Went back on the website a few hours later and they say they have them in stock. They are purposely taking peoples money to hold when they don't have the stock. No reasonable explanation given, no apology and a rude customer service agent. I wanted to buy wellys from a small British company, big mistake. Please avoid this fraudulent company.”

Helpful Report

Hello Thomas, Thank you for taking the time to leave a review. I can confirm that with all orders, if there is an issue, we always contact the customer to let them know. Whether this be that the stock is damaged, out of date or missing. Sadly there are the odd occasions where the stock cannot be located. We have two large warehouses and five retail stores, so stock can on the odd occasion go missing. This could be for a multitude of reasons. I can reassure you what you have been told is correct, there had been a stock issue with your order which is a shame as we never want to disappoint any of our customers. During the refund process, it will indeed put the item back into stock whilst downloading the refund but the item will then be manually taken back out of stock, which i can confirm has happened. We have no reason what so ever to intentionally take a customers money and to hold onto it and then refund it. We believe that our agent did explain to you that the wellingtons could not be located, she had also apologised to you for this issue. Kind Regards, Millbry Hill

“They sold pet food nearly expired date (1 month , we have contact them and they didn’t reply, we opened a case on paypal and they reply one wideout offer a resolution and end up escalating the case. Definitely a company to avoid. Hope that helps”

Helpful Report

“I received a different colour to that ordered and when I questioned this was told that to choose the Jaguar print I needed to press the beige option as there isn’t a Jaguar print option. I’m not sure how a customer is supposed to know that? Also I was under the impression I was buying the Jaguar ones not leopard print so your website is misleading. I feel £4.95 is a lot of postage for a small item sent in a plastic envelope bag. Also delivery took a long time. Finally I don’t like leaving negative reviews, but I would definitely not buy again or recommend your service. I also didn’t feel that Lauren’s reply to my query about the tassels was very helpful.”

Helpful Report

Millbry Hill is rated 4.7 based on 5,125 reviews