Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,783 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,783 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was placed four weeks ago and still not received. Terrible experience so far.”

Helpful Report

“Sadly the one product that I placed my order originally for was cancelled on the day it was due for delivery and therefore I was not given the option to cancel the whole order, which I would have. I added extra things to my order to get the free delivery but these were not urgent. Also it did take a long time for the order to be dispatched and delivered (ten days).”

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“Absolutely awful experience. I waited more than a month for my order to arrive and then when it did arrive part of my order was missing. Emails went unanswered and when there was communication, what I was promised never happened. I am still waiting for them to contact me regarding why only part of my order was received. Funds were taken from my account more than a month before I received any goods. Not good enough Millbry.”

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“I ordered 8 boxes of cat food and only 4 arrived. When I phoned to enquire why I had only received half of my order I was told they had sent all they had and weren't expecting any further supplies. I received no notification and no apology and would have received no refund if I hadn't contacted them. Awful service, wouldn't use them again.”

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“Took a month to get my order. Enough said!”

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“Inaccurate description of products. Half my items were not sent due to stock. In addition Ordered a multipack and received only one singular pack and customer service have not responded in several weeks.”

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“Goods still not received!! Was due on 8th March - rang up at 1640 - apparently new tech system in place - order was not dispatched still in warehouse. Shame as first time we used them service superb - third time lucky 🤞”

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“the product cost was £5.99 and the shipping £7.99. I was unable to buy 2 items to make the delivery more economical as it said there was only one item in stock - why don't you have a cheaper delivery option, this is a rip off!”

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“Hi I ordered horse food and when it came was out of date the next day. I emailed Laura to tell her and then was asked if I wanted a refund or a in date food I asked for a in date food and have hear nothing since.very poor customer service.”

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“Awful service had to wait ages for delivery and then only 2 out of 4 items turned up”

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“Awful service had to wait ages for delivery and then only 2 out of 4 items turned up”

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“The item wasn't in stock but wrote me about that too late!!!!”

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“The day after ordering this coat I sent an email to cancel order as my partner had bought one from elsewhere ( cheaper) I received no reply so phoned the next day and was told the WiFi had been done for a few days but as soon as it was up and running she would contact me, this did not happen, so when I received it I had to return it. That was last Wednesday and not heard anything although I can see it was received.”

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“It took over a month for my click and collect order, I contacted you 4 times within this period to chase my order up before it finally got resolved.”

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“I ordered 2 jackets from Millbury and the fitting wasn’t right so I had to return them both. Highly disappointed I had to pay £12.50 to return the coats. I certainly won’t be buying from them again”

Helpful Report

“I recently bought two bags of chicken food from Millbry Hill. The package arrived badly damaged, and one of the bags had obviously lost quite a lot of its contents. There was a very large hole in one of the bags. I sent photos to the carrier involved. I have now emailed photos of the damage to the package, and an explanation, TWICE to Millbry Hill. They have not responded. They have however sent me two requests to write a review and to rate their service. My rating of Millbry Hill is zero for customer service. I would never recommend them, and will never use them again. Beware of a company which can't be bothered to respond to a genuine complaint.”

Helpful Report

Hello Fiona, Thank you for taking the time to leave a review. Im sorry to see your parcel has been damaged in transit, I can reassure you that we would not send out a damaged parcel to any customer. It will be damaged due to poor handling by the courier. As always, we are more than happy to work with any customer to get a resolution to any issue with their order. We have checked thoroughly through our emails and we only have one email from you. The email you sent on the 26th to highlight this issue. Our customer services team are working through emails as we speak and will be intouch shortly, please note that due to Covid, we are extremely busy and receiving a much higher volume of enquiries. Kind Regards, Millbry Hill

“I may as well have gone to the shop and picked my goods myself, the assistant (ironically) could not find my goods and seemed quite uninterested when I pointed out some were missing and I was told rudely ‘you have to work with us’ I was offered no help to put my goods into the car. Won’t bother with click and collect again.”

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“Very rude staff in store aggressively challenging customers to prove themselves mask exempt.”

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Hello Thanks, Im sorry to see you havent had a great experience instore. I can confirm we have passed this over to our Retail Manager and they will be intouch with you shortly in relation to this matter. Sincere apologies, Millbry Hill

“I havent recieved my order still waiting”

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Millbry Hill is rated 4.7 based on 4,783 reviews