Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,085 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,085 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

Visit Website

Write Your review

Tell us how Millbry Hill made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Millbry Hill 5 star review on 4th August 2026

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish customer service ordered and it said the next 2 days , 5 days later still not here !”

Helpful Report

Hello Charlotte, Thanks for taking your time to leave a review. The delay had been caused because you ordered during the bank holiday, the office and warehouse were closed and we were physically unable to dispatch this until our first working day back in the office. I can confirm the reason that your order has not arrived is because you had emailed to cancel this and you have been provided a full and complete refund as you requested. You had been advised upon your contact with our customer services that your order would be dispatched on the first working day and would be with you within two working days, as this wasnt acceptable, a refund was processed. Kind Regards, Millbry Hill.

“Asked for a refund on some medicated layers pellets not got refunded as of today.”

Helpful Report

“I note that my reviews have not been published. Millbry Hill you not only provide an awful service as I am still waiting for my delivery which is almost a month late. You also remove any bad reviews and you do not respond to my emails asking when I will receive my product. Very unethical and bad way to conduct business, shame on you!”

Helpful Report

Hi Karen, Thanks for taking the time to leave a review. I can see that you have been in contact with our customers services team today and a resolution has been met which you are happy with. I can confirm that we have had a new system put into place at the beginnging of March and like all new systems, its had some minor issues which have been ironed out. Sadly it did effect some customer orders but going forward, it will not be an issue. We arent able to remove reviews, some reviews are moderated by the reviews company, meaning they have chosen not to publish them. As per your conversation with one of our advisors, we will provide feedback to the agent that you have been in correspondance with in relation to the quality of their emails. Kind Regards, Millbry Hill

“Order was placed four weeks ago and still not received. Terrible experience so far.”

Helpful Report

“Sadly the one product that I placed my order originally for was cancelled on the day it was due for delivery and therefore I was not given the option to cancel the whole order, which I would have. I added extra things to my order to get the free delivery but these were not urgent. Also it did take a long time for the order to be dispatched and delivered (ten days).”

Helpful Report

“Absolutely awful experience. I waited more than a month for my order to arrive and then when it did arrive part of my order was missing. Emails went unanswered and when there was communication, what I was promised never happened. I am still waiting for them to contact me regarding why only part of my order was received. Funds were taken from my account more than a month before I received any goods. Not good enough Millbry.”

Helpful Report

“I ordered 8 boxes of cat food and only 4 arrived. When I phoned to enquire why I had only received half of my order I was told they had sent all they had and weren't expecting any further supplies. I received no notification and no apology and would have received no refund if I hadn't contacted them. Awful service, wouldn't use them again.”

Helpful Report

“Took a month to get my order. Enough said!”

Helpful Report

“Inaccurate description of products. Half my items were not sent due to stock. In addition Ordered a multipack and received only one singular pack and customer service have not responded in several weeks.”

Helpful Report

“Goods still not received!! Was due on 8th March - rang up at 1640 - apparently new tech system in place - order was not dispatched still in warehouse. Shame as first time we used them service superb - third time lucky 🤞”

Helpful Report

“the product cost was £5.99 and the shipping £7.99. I was unable to buy 2 items to make the delivery more economical as it said there was only one item in stock - why don't you have a cheaper delivery option, this is a rip off!”

Helpful Report

“Hi I ordered horse food and when it came was out of date the next day. I emailed Laura to tell her and then was asked if I wanted a refund or a in date food I asked for a in date food and have hear nothing since.very poor customer service.”

Helpful Report

“Awful service had to wait ages for delivery and then only 2 out of 4 items turned up”

Helpful Report

“Awful service had to wait ages for delivery and then only 2 out of 4 items turned up”

Helpful Report

“The item wasn't in stock but wrote me about that too late!!!!”

Helpful Report

“The day after ordering this coat I sent an email to cancel order as my partner had bought one from elsewhere ( cheaper) I received no reply so phoned the next day and was told the WiFi had been done for a few days but as soon as it was up and running she would contact me, this did not happen, so when I received it I had to return it. That was last Wednesday and not heard anything although I can see it was received.”

Helpful Report

“It took over a month for my click and collect order, I contacted you 4 times within this period to chase my order up before it finally got resolved.”

Helpful Report

“I ordered 2 jackets from Millbury and the fitting wasn’t right so I had to return them both. Highly disappointed I had to pay £12.50 to return the coats. I certainly won’t be buying from them again”

Helpful Report

“I recently bought two bags of chicken food from Millbry Hill. The package arrived badly damaged, and one of the bags had obviously lost quite a lot of its contents. There was a very large hole in one of the bags. I sent photos to the carrier involved. I have now emailed photos of the damage to the package, and an explanation, TWICE to Millbry Hill. They have not responded. They have however sent me two requests to write a review and to rate their service. My rating of Millbry Hill is zero for customer service. I would never recommend them, and will never use them again. Beware of a company which can't be bothered to respond to a genuine complaint.”

Helpful Report

Hello Fiona, Thank you for taking the time to leave a review. Im sorry to see your parcel has been damaged in transit, I can reassure you that we would not send out a damaged parcel to any customer. It will be damaged due to poor handling by the courier. As always, we are more than happy to work with any customer to get a resolution to any issue with their order. We have checked thoroughly through our emails and we only have one email from you. The email you sent on the 26th to highlight this issue. Our customer services team are working through emails as we speak and will be intouch shortly, please note that due to Covid, we are extremely busy and receiving a much higher volume of enquiries. Kind Regards, Millbry Hill

Millbry Hill is rated 4.7 based on 5,085 reviews