Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,783 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,783 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is not that Millbry Hill give poor service but they use a weekday service from Fed Ex who charge the earth and our latest order, for a week keep saying they will deliver but when you check the delivery status each day at 11.11am they cancel the delivery “due to exception delivery“ After 8 days no delivery we are still awaiting a refund”

Helpful Report

“Hi I ordered barly from you n you send me whole wheat.really disappointed”

Helpful Report

“The mark of good customer service is how a company reacts when things go wrong. I bought goods from Milbry Hill on four occasions. Their price was good and the service was also very good - the first three times. On the fourth occasion, they switched the billing and sender address - I was buying on behalf of a family member as I had done the first twice and it worked fine on those occasions. I placed the order on a Saturday. When I checked the status, I noted the error and emailed Milbry Hill very early on the Monday morning. I did not receive a reply, an acknowledgement or a read receipt as requested. I emailed again on the Tuesday morning and got a response reasonably promptly. There was no apology for ignoring my first email. Even though I had explained the error very clearly, Milbry Hill merely listed the addresses as they had been used. They asked if this was correct. I replied by return, once again setting out that they used the billing address as the dispatch address and vice versa. I did not receive a reply, an acknowledgement or a read receipt as requested. I emailed them again on the Thursday to ask what they proposed to do about the error. I received a reply late on Thursday in which they said "Unfortunately there isn't anything we can do". I felt that this was an appalling opting out of their customer services responsibilities and escalated the matter to three of their directors on Friday. None of them saw fit to contact me or even to acknowledge receipt of my email. I did receive an email from a manager saying that the fault was mine; "the delivery details were inputted by yourself, and therefore this is where we delivered the stock to." The manager chose to ignore that I had placed exactly the same order twice before and they had managed to get it right then. Needless to say, I will not be using Milbry Hill again.”

Helpful Report

“Still not received my order from 5th August when I purchased it”

Helpful Report

Hi Ian, I believe we have spoken with you in relation to your order this morning. There has been an attempted delivery from the courier on the 8th of August and they are just waiting for you to go and pick it up from the depot or to re-schedule a delivery date. Thanks, Millbry Hill.

“Waited 9 days for delivery which is unacceptable when you spend nearly £400. The postal service is running fine so no excuses especially when coming via DPD. Will not be shopping here again. I was told stock was coming from another store but instead of sending it to me from the other store it was sent to the other shop first which is poor logistics. I emailed and said it was my wife's 30th birthday and nothing extra was done to try and accommodate the situation.”

Helpful Report

“an item was missing from my order and they have no idea what happened to it and no more in stock! Another item was sent dirty and when complaining it was suggested it may have been dropped on the warehouse floor yet it was still packaged and sent to me! Very disappointed”

Helpful Report

“Every thing was going okay till the delivery date when i received around 20 call at 11 am because you dindnt put house number on the address . i have to call back around 2 pm the driver when i wake up as im working night shift and missed his previous call to tell him what house number i am and the man come the next day but why in the first place the parcel was send without house number??”

Helpful Report

We are sorry you received calls regarding the delivery of your order. We supplied address details to the courier exactly as provided by yourself when placing the order online. Unfortunately as no house number was provided on the original order, we needed to get in touch with you as soon as this was flagged to ensure there was no delay to you recieving your parcel. We advise customers to check there order confirmation emails to make sure information provided is correct before dispatch, however both ourselves and our delivery partners will contact customers if we have issues with delivery wherever possible to ensure items are delivered as swiftly as possible.

“Only giving one star as can't give zero. I bought jodhpurs and was initially happy with them, however, each time I wear them they cause a red rash on both lower legs. which I have never had before. I have gone back to my old pair and have no problem. I contacted Millbry Hill about this and they said there is nothing they can do. I had hoped to be able to get my money back. I have wasted £44 on jodhpurs which I am now unable to wear.”

Helpful Report

Hello Jane, Thanks for taking the time to leave a review. I would just like to clarify that we had advised on the last email we had with you that we are more than happy to speak with the manufacturer and see if there is something they can advise as this isnt an issue we have faced before. If there is no clear manufacturing defect and its not the seams on the breeches, you havent changed your soap powder then is it not a possibility that you may be allergic to one of the materials they have used? Kind Regards, Millbry Hill

“Two products not as advertised - dog collar several cm too small and food bin missing vital part. No response to my emails.”

Helpful Report

Hello Elena, Thanks for taking the time to leave a review. Im sorry you havent had a reply to your email. Ive searched for your email and i cannot locate it. It may have been stopped by the firewall if there are images attached. If you want to send your email over to sales@millbryhill.co.uk and we will get a resolution to this ASAP. Sincere apologies, Millbry Hill

“I was sent the wrong item, and you blamed it on the customer even though you displayed the wrong item photo on your website!!!”

Helpful Report

“First time dealing with this company and the last! I thought I would trial the store for cat food etc, before I progress to any future orders for my dogs and horses. Poor customer service, charged my card but had no stock in, called them today as I had no response to my two email requests for updates. Ordered products 10 days ago, was advised not sure when they will get stock in, not sure when I will get it delivered, not sure on anything really. So why charge my card? I appreciate everyone's busy right now but I've asked three times if you don't have it in stock I'll make other arrangements! Communication would have been key in this instance. Sorry but not for me or anyone else I know.”

Helpful Report

“I paid a premium for postage as I needed my boxes before Monday 27/9/19. I was told they would arrive no later than Friday 24/9/19. I did not receive them until Tuesday 28/9/19. I needed the boxes (100) for a sale of live birds on the Monday for a friend who is dieting from cancer. He was stressed enough so I had to get the boxes elsewhere for the day. Very disappointed having explained the circumstances to your employee on the phone and being told they would arrive no later than the Friday”

Helpful Report

“Dreadful customer service!! I placed an order for chicken feed and corn. Part of my order was not in stock, so instead of informing me of this and that there would be a delay, they did NOTHING. I had to ring up after 2 weeks of hearing nothing to be told I would defiantly get my feed the following Wednesday. It failed to turn up. I rang again and said why had they not sent out the part of order which was in stock!!!! Unbelievable. Eventually I went on eBay and got the corn delivered the next au for free.”

Helpful Report

Hello Nicola, Im very sorry to hear that you havent had a great experience with Millbry Hill. We always try to ensure every customer receives a 5 Star customer service throughout their whole experience with ourselves. Im sorry you feel this hasnt been met. I have looked into your order and i can see that you have spoken with our customer services team and that a resolution has been met. We will look into your order further to ensure that there is no repeat errors such as this. Sincere Apologies, Millbry Hill.

“I paid for express delivery and it never came on the specified date. Not impressed”

Helpful Report

Hello Laura, Im sorry to hear you are not impressed with your delivery. We have investigated the delay you reported and FedEx have sent their apologies for the inconvenience. In light of this occurrence and by way of apology from us, we have processed a part-reimbursement of the delivery charges paid (your order has been downgraded from Express to Standard pricing). Present within our Terms & Conditions under section 9. Delivery and carriage: “Delivery dates are given in good faith by the Company who will make every endeavour to comply with dates quoted however such delivery dates are not guaranteed and do not form a term or condition of the contract. Whilst the Company will endeavour to comply with any such delivery date it will not be liable for any failure from whatever cause to meet a delivery date.” Should you encounter any such issues with future orders, please do not hesitate to contact our customer service team and we shall do our best to assist you. We sorry for any inconvenience caused. Sincere Apologies, Millbry Hill

“Delivery of items took nearly 2 weeks and when delivered one of the bags had bust open inside the sack and covered the other items.”

Helpful Report

Hello Nicola, Im sorry to hear that one of your items was damaged upon its arrival. Unfortunately this will have happened in transit. On this occasion we have refunded the cost of the one bag of readigrass back to you. I have also looked at your order and i can see the estimated delivery date for your order was the 08.03.2019 and your parcel actually arrived on the 11.03.2019. Im sorry this arrived a day later than expected. Unfortunately we cannot guarantee an exact delivery date and we hope this hasnt caused any inconveniences. Sincere Apologies, Millbry Hill

“Your service is very good but I found your price increase shocking the first few times I ordered from you I paid £4,98 per tube for my dogs vitamins and this time they where £9.99 that is a huge increase over a few months and when i asked why i was told it could be because of Brexit well at least it's useful for something a massive price increase shocking”

Helpful Report

Hello Eunice, Im sorry to hear your are not happy with the price increase on the products purchased. Unfortunately suppliers can hike up their prices and we would then have to mirror the price change as it would costs us more to purchase them too. Sadly this could be an effect of Brexit as the suppliers do obtain alot of their ingredients from the EU. We often run promotions and discounts on Animology products, Hopefully this will help for further orders of your supplements. Sincere Apologies, Millbry Hill

“I didn’t notice the ridiculous cost of delivery £11:99 for an item that cost £8:50 I waited all day and it was delivered to my neighbour who rang and contacted me! I shall be going back to my original supplier Amanda”

Helpful Report

Hi Amanda, Im sorry to hear you are not best pleased with the service you have received. I can confirm that you have ordered two 20kg sacks of Mixed corn which were £8.55 each. As these items are extremely heavy, Our courier Fed-Ex do charge a standard rate of £5.99 per 20 kg parcel. We do try to ensure that all available delivery prices and services are displayed prior to completing your purchase, as delivery charges can vary depending on the quantity and weight of products purchased. Sincere Apologies, Millbry Hill

“It took over a week for the parcel to be sent to the courier despite the fact that I should of received it within 5 days. Once with the courier it took another 3 days of constant calling them chasing the delivery until, out of sheer desperation, I went to the depot and waited over an hour to collect my parcel otherwise it would have been at least another 2 days before I might have received it. Disgusting service !!!”

Helpful Report

Hello Karen, Im sorry to hear you are not happy with the service received. I have looked into your order and i can confirm we dispatched your order within 3 working days to be with you for the 4th working day. Sadly this hasnt happened as i can see that you had issues with Fed-Ex delivering your parcel. This is an issue we will certainly raise with them as it isnt the service we expect from them. As a gesture of goodwill for the wait you have had with your order, We are going to refund all the delivery charges you have paid. This will be processed immediately. Sincere Apologies, Millbry Hill

“I am still awaiting the slippers from this order The delivery was not express and was very late therefore please refund delivery charge of £ 29.99 immediately Thanks”

Helpful Report

Hello Marie, Im sorry to hear you have had a problem with your order and delivery. I can see that the customer services team have been intouch with you and that they have arranged a full refund for the slippers as well as a 50% refund against the shipping charges you have initially paid. In the mean time we have raised an investigation with the courier as they had delayed this parcel and we do not expect our customers to have a delayed order. We will also speak with our warehouse manager in relation to the missing slippers as we pride ourselves in excellent customer service and ensuring all parcels are packed correctly and well packaged. Sincere Apologies, Millbry Hill.

“Ordered item because it was 3 for 2 but when they came only got the 2 the lady said I should have ordered 3 but that is not logical, so you owe me one pack!!!!!”

Helpful Report

Hello Ken, I have looked into your order and i can confirm you have only ordered two packs. At the checkout you are required to have put three packets in your basket as it will then automatically deduct the price of one of the pack from your total and charge you the reduced rate. It will then show on your invoice/receipt that you have made a saving with a discounted amount of said price. I can also see that you have been offered a resolution from our customer services team which you have not accepted and have decided to return your package for a refund. We will process your refund as soon as we receive your order back. Kind Regards, Millbry Hill

Millbry Hill is rated 4.7 based on 4,783 reviews