Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,134 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Millbry Hill 5 star review on 18th July 2026

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of slippers size 7. On arrival I could see before taking them out that they were very small. They were a size 4, despite the box being labelled as a size 7. Clearly the products aren’t checked when being packed, for damage, marks or against the order details or this would have been noticed. I called and was told to return them; they hoped the remaining pair of size 7 in stock would be correct - no apology or effort to call me to confirm whether I’d be getting a replacement pair in the correct size, or a refund. I’m still waiting to hear or receive a replacement. Not the level of customer contact I expect - this is an opportunity to demonstrate great customer service, to show they care and to convert me to an ambassador who recommends to friends by putting things right and maintaining contact and updates on what’s happening.”

Helpful Report

Hi Jemma Thanks for taking the time to leave a review. Im sorry to hear that the slippers were in the wrong box. I can confirm that your return was only received on Friday afternoon up to the returns department. We are in the process now of trying to locate the correct size for you and obviously getting these disaptched for you. As advised, we will contact you when this has been rectified. We should have an answer today but our returns department does not work weekends. Hence no response as of yet. Kind Regards, Millbry Hill.

“They sent my parcel to the wrong sorting office it was redirected twice this was my first purchase with this company. and will definately my last!”

Helpful Report

Hello Karen, Thanks for taking the time to leave this review. However, i would just like to advise you that the parcel ending up in the incorrect depot isnt actually our mistake. I can appreciate your frustration with this situation, but as advised this was a mistake via the courier. All we do is send all of the parcels to our local depot (sorting office) and they will then direct them to your local depot. Kind Regards, Millbry Hill.

“I placed my order on 9th August. Still have not received it (27th August) despite much chasing. Not impressed.”

Helpful Report

“My order was not delivered on time. yet I had paid next day delivery fee.”

Helpful Report

Hi Fandwell, Thanks for taking the time to leave a review. However, we are a little confused as to why you have left this review as your order was delivered on the date we had advised at the checkout. We also clarified this with you over the phone when you called to query. As previously advised, you ordered this on the express delivery service which is 1/2 working days. We do state this on our delivery page and it isnt guaranteed next day delivery like you believed it to be. I can confirm that you received your parcels within this 1/2 working days. Sincere Apologies, Laura

“It is not that Millbry Hill give poor service but they use a weekday service from Fed Ex who charge the earth and our latest order, for a week keep saying they will deliver but when you check the delivery status each day at 11.11am they cancel the delivery “due to exception delivery“ After 8 days no delivery we are still awaiting a refund”

Helpful Report

“Hi I ordered barly from you n you send me whole wheat.really disappointed”

Helpful Report

“The mark of good customer service is how a company reacts when things go wrong. I bought goods from Milbry Hill on four occasions. Their price was good and the service was also very good - the first three times. On the fourth occasion, they switched the billing and sender address - I was buying on behalf of a family member as I had done the first twice and it worked fine on those occasions. I placed the order on a Saturday. When I checked the status, I noted the error and emailed Milbry Hill very early on the Monday morning. I did not receive a reply, an acknowledgement or a read receipt as requested. I emailed again on the Tuesday morning and got a response reasonably promptly. There was no apology for ignoring my first email. Even though I had explained the error very clearly, Milbry Hill merely listed the addresses as they had been used. They asked if this was correct. I replied by return, once again setting out that they used the billing address as the dispatch address and vice versa. I did not receive a reply, an acknowledgement or a read receipt as requested. I emailed them again on the Thursday to ask what they proposed to do about the error. I received a reply late on Thursday in which they said "Unfortunately there isn't anything we can do". I felt that this was an appalling opting out of their customer services responsibilities and escalated the matter to three of their directors on Friday. None of them saw fit to contact me or even to acknowledge receipt of my email. I did receive an email from a manager saying that the fault was mine; "the delivery details were inputted by yourself, and therefore this is where we delivered the stock to." The manager chose to ignore that I had placed exactly the same order twice before and they had managed to get it right then. Needless to say, I will not be using Milbry Hill again.”

Helpful Report

“Still not received my order from 5th August when I purchased it”

Helpful Report

Hi Ian, I believe we have spoken with you in relation to your order this morning. There has been an attempted delivery from the courier on the 8th of August and they are just waiting for you to go and pick it up from the depot or to re-schedule a delivery date. Thanks, Millbry Hill.

“Waited 9 days for delivery which is unacceptable when you spend nearly £400. The postal service is running fine so no excuses especially when coming via DPD. Will not be shopping here again. I was told stock was coming from another store but instead of sending it to me from the other store it was sent to the other shop first which is poor logistics. I emailed and said it was my wife's 30th birthday and nothing extra was done to try and accommodate the situation.”

Helpful Report

“an item was missing from my order and they have no idea what happened to it and no more in stock! Another item was sent dirty and when complaining it was suggested it may have been dropped on the warehouse floor yet it was still packaged and sent to me! Very disappointed”

Helpful Report

“Every thing was going okay till the delivery date when i received around 20 call at 11 am because you dindnt put house number on the address . i have to call back around 2 pm the driver when i wake up as im working night shift and missed his previous call to tell him what house number i am and the man come the next day but why in the first place the parcel was send without house number??”

Helpful Report

We are sorry you received calls regarding the delivery of your order. We supplied address details to the courier exactly as provided by yourself when placing the order online. Unfortunately as no house number was provided on the original order, we needed to get in touch with you as soon as this was flagged to ensure there was no delay to you recieving your parcel. We advise customers to check there order confirmation emails to make sure information provided is correct before dispatch, however both ourselves and our delivery partners will contact customers if we have issues with delivery wherever possible to ensure items are delivered as swiftly as possible.

“Only giving one star as can't give zero. I bought jodhpurs and was initially happy with them, however, each time I wear them they cause a red rash on both lower legs. which I have never had before. I have gone back to my old pair and have no problem. I contacted Millbry Hill about this and they said there is nothing they can do. I had hoped to be able to get my money back. I have wasted £44 on jodhpurs which I am now unable to wear.”

Helpful Report

Hello Jane, Thanks for taking the time to leave a review. I would just like to clarify that we had advised on the last email we had with you that we are more than happy to speak with the manufacturer and see if there is something they can advise as this isnt an issue we have faced before. If there is no clear manufacturing defect and its not the seams on the breeches, you havent changed your soap powder then is it not a possibility that you may be allergic to one of the materials they have used? Kind Regards, Millbry Hill

“Two products not as advertised - dog collar several cm too small and food bin missing vital part. No response to my emails.”

Helpful Report

Hello Elena, Thanks for taking the time to leave a review. Im sorry you havent had a reply to your email. Ive searched for your email and i cannot locate it. It may have been stopped by the firewall if there are images attached. If you want to send your email over to sales@millbryhill.co.uk and we will get a resolution to this ASAP. Sincere apologies, Millbry Hill

“I was sent the wrong item, and you blamed it on the customer even though you displayed the wrong item photo on your website!!!”

Helpful Report

“First time dealing with this company and the last! I thought I would trial the store for cat food etc, before I progress to any future orders for my dogs and horses. Poor customer service, charged my card but had no stock in, called them today as I had no response to my two email requests for updates. Ordered products 10 days ago, was advised not sure when they will get stock in, not sure when I will get it delivered, not sure on anything really. So why charge my card? I appreciate everyone's busy right now but I've asked three times if you don't have it in stock I'll make other arrangements! Communication would have been key in this instance. Sorry but not for me or anyone else I know.”

Helpful Report

“I paid a premium for postage as I needed my boxes before Monday 27/9/19. I was told they would arrive no later than Friday 24/9/19. I did not receive them until Tuesday 28/9/19. I needed the boxes (100) for a sale of live birds on the Monday for a friend who is dieting from cancer. He was stressed enough so I had to get the boxes elsewhere for the day. Very disappointed having explained the circumstances to your employee on the phone and being told they would arrive no later than the Friday”

Helpful Report

“Dreadful customer service!! I placed an order for chicken feed and corn. Part of my order was not in stock, so instead of informing me of this and that there would be a delay, they did NOTHING. I had to ring up after 2 weeks of hearing nothing to be told I would defiantly get my feed the following Wednesday. It failed to turn up. I rang again and said why had they not sent out the part of order which was in stock!!!! Unbelievable. Eventually I went on eBay and got the corn delivered the next au for free.”

Helpful Report

Hello Nicola, Im very sorry to hear that you havent had a great experience with Millbry Hill. We always try to ensure every customer receives a 5 Star customer service throughout their whole experience with ourselves. Im sorry you feel this hasnt been met. I have looked into your order and i can see that you have spoken with our customer services team and that a resolution has been met. We will look into your order further to ensure that there is no repeat errors such as this. Sincere Apologies, Millbry Hill.

“I paid for express delivery and it never came on the specified date. Not impressed”

Helpful Report

Hello Laura, Im sorry to hear you are not impressed with your delivery. We have investigated the delay you reported and FedEx have sent their apologies for the inconvenience. In light of this occurrence and by way of apology from us, we have processed a part-reimbursement of the delivery charges paid (your order has been downgraded from Express to Standard pricing). Present within our Terms & Conditions under section 9. Delivery and carriage: “Delivery dates are given in good faith by the Company who will make every endeavour to comply with dates quoted however such delivery dates are not guaranteed and do not form a term or condition of the contract. Whilst the Company will endeavour to comply with any such delivery date it will not be liable for any failure from whatever cause to meet a delivery date.” Should you encounter any such issues with future orders, please do not hesitate to contact our customer service team and we shall do our best to assist you. We sorry for any inconvenience caused. Sincere Apologies, Millbry Hill

“Delivery of items took nearly 2 weeks and when delivered one of the bags had bust open inside the sack and covered the other items.”

Helpful Report

Hello Nicola, Im sorry to hear that one of your items was damaged upon its arrival. Unfortunately this will have happened in transit. On this occasion we have refunded the cost of the one bag of readigrass back to you. I have also looked at your order and i can see the estimated delivery date for your order was the 08.03.2019 and your parcel actually arrived on the 11.03.2019. Im sorry this arrived a day later than expected. Unfortunately we cannot guarantee an exact delivery date and we hope this hasnt caused any inconveniences. Sincere Apologies, Millbry Hill

“Your service is very good but I found your price increase shocking the first few times I ordered from you I paid £4,98 per tube for my dogs vitamins and this time they where £9.99 that is a huge increase over a few months and when i asked why i was told it could be because of Brexit well at least it's useful for something a massive price increase shocking”

Helpful Report

Hello Eunice, Im sorry to hear your are not happy with the price increase on the products purchased. Unfortunately suppliers can hike up their prices and we would then have to mirror the price change as it would costs us more to purchase them too. Sadly this could be an effect of Brexit as the suppliers do obtain alot of their ingredients from the EU. We often run promotions and discounts on Animology products, Hopefully this will help for further orders of your supplements. Sincere Apologies, Millbry Hill

Millbry Hill is rated 4.7 based on 5,134 reviews