Mazuma Mobile Reviews

1.17 Rating 147 Reviews
4% of reviewers recommend Mazuma Mobile
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About Mazuma Mobile: Mazuma Mobile are UK’s favourite mobile phone recycling website. <br /> We re-home, on average, 150,000 mobiles per month - we're one of the leading mobile phone REUSE specialists in Europe and have already paid out over £68 million to 100’s of 1000’s of happy

0845 8723000

1 Colne Way Court, Watford, Hertfordshire United Kingdom

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
on-time delivery
Greater than 75%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
1.28 out of 5
Returns & Refunds
returns process
"Today I spent 30 ins on the on line chat to be told you had not received phone. Last Friday you informed me you had received it and as I used special delivery I had the proof that you had it. Nobody can tell me whats going on. All you say is you'll e mail the processing team! Please sort this out otherwise return the phone. Also answer the phone! Over an hour and nobody answered"
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Posted 7 months ago
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"I am not happy the way mazuma are trying to ignore customers. You were supposed to inform customers before you started your moving or relocating process or just displaying a message during the order process to warn customers that payments will be delayed due to some problems. Having to find this out for ourselves after sending expensive phones its quite annoying and heart disturbing. Look now i cant even eat because i miss my phone and i dont know whats happening to my lovely iPhone 8+ Mazuma why are you doing this to us, this is not fair. PETER - Portsmouth (Hamsphire)"
Helpful Report
Posted 7 months ago
"Would give zero stars If I could. Awful company, awful customer service. On hold for 2 hours. My phone is lost and had a value of £529.. if you wanna sell your phone honestly go elsewhere"
Helpful Report
Posted 7 months ago
"Same as everyone sent my iphone of says Royal mail have delivered it, mazuma say there still awaiting delivery such poor service don't pick up the phone don't answer emails just scamed us all of our phones"
Helpful Report
Posted 7 months ago
"I have sent two phones. Both confirmed delivered via special delivery 8.37am today. No text message, no email. They not answering the phone and the website says 'awaiting delivery'!!!!!! whats going on????? not happy"
Helpful Report
Posted 7 months ago
"Absolutely terrible service, sent my phone, worth £220, it got delivered almost a week ago and I’ve never received confirmation of that (other than Royal Mail) and I haven’t been paid for it, all my emails have been ignored and they don’t answer their phones."
Helpful Report
Posted 7 months ago
"If I could give a no star rating I would , I am so angry for the second time I've sent off a perfect working phone after agreeing the price of £215 for my galaxy s8 only to be told it has screen burn the same as my galaxy s6 and said it's only worth £30 . Mazuma is a joke and to be avoided at all cost."
2 Helpful Report
Posted 7 months ago
"Same as everyone else, my phone had been reset to factory settings by Samsung. The rep there said it was in mint condition and could expect £80 to £100 for it. Mazuma offered £73 for it, today I've been told its faulty and could only offer me £7. What a complete rip off. Go elsewhere, my husband is a solicitor and I am considering legal action."
1 Helpful Report
Posted 7 months ago
"Sold my phone with no issue regarding offer price being altered. Sent in a Samsung S9 and got the full amount quoted. Only issue I had was the delivery time. Due to the amount they receive it took almost a week for the phone to arrive - hence only 4 stars. However once it did I got a notification letting me know and payment was made that same day. After reading the reviews I was concerned but for my experience it was all fine."
Helpful Report
Posted 7 months ago
"Sent in my iPhone 7 for an agreed price of £180 - perfect working order. Had an email weeks later saying they would offer £11 as the phone has a raised touch screen. The phone has a screen protector on, not a raised touch screen. There call staff then informed me the screen protector had been removed for testing and there is actually a lose screw under the screen - I requested the report to prove this along with my phone back. Received my phone back with the screen protector still in place! The screen itself is imaculate (being just 2 weeks old....) It is not raised at all bar the screen protector which clearly their agent was lying about. Email Comms sinces to try and resolve this have been exceptionally rude and unprofessional, at one point even being told "you've got your phone I don't know what more you want from me" in response to my request for the technicians report and a formal complaint to be raised. Just FYI they can't prove the "faults" they state, as per Mazumas email correspondence to me, as they don't make or keep reports, so chances are they just offer silly money for 90% of phones sent in because they can get away with it. This company is an unregulated sham. Do not bother using them ever."
Helpful Report
Posted 7 months ago
"Update: After re-instating my order, following receiving this complaint, Mazuma proceeded to tell me that my phone was damaged and that it was worth 1/10th what I was offered. Knowing this to be completely false, I asked for it back. After 3 phone call complaints, they eventually returned it over 2 weeks later (after also offering me "£30 of free mazuma goodies" if I changed my review, which I refused), they proceeded to return the wrong phone -- not even a similar one (a cracked iPhone SE rather than a mint Galaxy S7)!! I rang, complained and was promised a call back, what hasn't yet materialised. Still impossible to reach them via phone during most times of the day. Mazuma - kindly return my phone unharmed, or pay me the price we originally agreed; this has been going on for over a month and is is bordering on criminal, hence I will be seeking legal advice if this isn't sorted within 24 hours. Sent phone: Royal Mail marked it as received, but Mazuma did not. They proceeded to tell me that I have taken too long to return my phone via email, attempt to make a phone call to me during the day from an 0345 number (which I couldn't return due to working), didn't leave a message, then immediately cancelled the order for the reason that "the customer couldn't be contacted". The order was then removed from my account and couldn't be queried. I've tried 15 times over 4 days to phone, but the line either rings out or is engaged. Emails also remain unanswered and my phone and payment are nowhere to be found. For this reason, I would recommend flinging your phone into a river over "selling" it to Mazuma as at least this would be a quicker way of losing it."
Helpful Report
Posted 8 months ago
"Like others. We were quoted £105. They received the phone and said it had a cracked screen do offer lowered to £27! We had the phone returned. It is in immaculate condition having always been in a case and with a screen protector. Don’t waste your time using this company!"
Helpful Report
Posted 8 months ago
"Like everybody else on here, this company is an aboslute scam, I sent in a perfect condition Samsung Note 8 which was quote value of £260, then they revalue it at £110 saying there is issue with burn screen which there is not. I will ask them to return it back to me and will go elsewhere. Complete waste of time."
1 Helpful Report
Posted 8 months ago
"I had the same issue as everyone else told me my Samsung S8 had screen burn and need replacing. Absolute scam devalued it from £215 to £40.40. Got it returned and sold it elsewhere without issue. They don't answer the phone and dont reply to emails. Avoid this company."
Helpful Report
Posted 8 months ago
"Steer clear of them absolute waste of time. Quoted over £90 for two Samsung Galaxies that worked perfectly well when I sent them to Mazuma only to receive the exact same email about both phones saying the screen had dots mainly on white background therefore needed new Lcd screens and therefore worth nothing. Now having these returned to sell elsewhere. Waste of time and massive inconvenience"
Helpful Report
Posted 8 months ago
"Avoid! Same as everyone else here, I had the standard response for my s7 - offered 110 then got an email after they received it that due to lcd screen burn the offer has been reduces to £16. What a total waste of time, as if I'd actually accept that blatant scam. Awaiting return of my phone and next time I'll just sell privately seeing as these people are just con artists."
1 Helpful Report
Posted 8 months ago
"This is the 2nd time I’ve used Mazuma to trade in my phone. I posted on sat morning and the promised cash was in my bank by 5pm on weds. Great service"
Helpful Report
Posted 8 months ago
"Wish I’d read all these reviews before. Same as everyone else really. Sent an iPhone 7 in perfect condition expecting £149 and had an email saying it had ‘dark marks on back camera’ and amended price to £40. Nothing wrong with camera was taking pics until the day I sent it to them. Waiting for phone to be returned to me. Tried calling dozens of times but line either engaged or doesn’t pick up."
Helpful Report
Posted 8 months ago
"Used them several times before, always excellent service. Just sold a galaxy S6 and surprise surprise like everyone else, the sale was amended due to screen burn. Rubbish, there was nothing wrong with it. I can only assume the company that took them over in 2018 are the cowboys and brought a once excellent firm to its knees. Very sad. Avoid them."
1 Helpful Report
Posted 8 months ago
"Initial contact and postal arrangements were first class. The tracker said it was delivered on Sat 16th. By Tues I had heard nothing so tried to phone. Either engaged or no answer after 12 minutes of ringing. Then I received an email telling me that their offer had gone from £25 to£0. The phone was only an Huwawei P9 lite was in immaculate condition, in fact, I nearly didn't upgrade it. They say that the screen has white spots. I rang again and actually got through. The girl basically said "tough". I asked for the return of my phone. Will never use Mazume again, nor recommend them to anyone. Disgusted!!! Surely this Company needs investigating."
Helpful Report
Posted 8 months ago
Mazuma Mobile is rated 1.17 based on 147 reviews