Please, learn from my lesson and avoid this dishonest company at all costs. I used compareandrecycle to look for the best price for my iPhone 13 Pro 256gb, Mazuma came top, offering me £470 (early Nov 23), the trust pilot score was good, and the first few reviews looked good....my first mistake, not researching further...so I accepted the offer, packaged my 'pristine' phone up in secure packaging and off it went. Got an email a few days later stating they'd received it and were reviewing it, got an offer back stating that it was damaged, more than 5 scratches on the casing, so their price was reduced by 15% to £400. So, I contacted them via phone and asked for photos of my phone, stated I had taken photos before I sent it and I'd like to see these scratches, the lady I spoke to on the phone was lovely and polite and said she'd get this sorted for me. A few days later the pictures arrived and wow, is this a different phone? There were absolutely loads of scratches to it, all around the lightning port, on all the buttons and what looked like fine paint splatter all over edges and sides...this was not my phone, so I sent my images back which show no damage and called them, we discussed the images on the phone, the lady (again lovely) stated that their images were 'high definition' under perfect lighting so will show up everything, I also had very clear images which show no damage to the case in any of the areas theirs showed, we discussed the image containing the lighting port at length, I even asked if she thought I was being dishonest, she said she didn't so she advised me to reject the claim, which she did and said she'd get the team to reassess and come back with another offer, later that day they increased the offer to £420, around 12% less, which I accepted, why you may ask, well… I know the photos are not of my phone, I now know this company is dishonest, after reading the abundance of reviews with the exact same story, and I'll never recommend them to anyone, but realistically what would happen if I refused again, after reading the reviews, they'd likely send back the phone, no doubt with newly acquired scratches which wouldn't be the same as the pictures they sent, how could they be, it’s not my phone they sent pictures of, but I'd have a phone that was now damaged and the resale value would be a lot less that they are offering me...I don't have the time to take them to small claims court, which I’m assuming is what their business model relies on, with the time/costs associated with that...so please, learn from my lesson and avoid this dishonest company at all costs.