Mazuma Mobile Reviews - Read 579 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.27 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,
The Old Reebok,
Southgate
White Lund Estate
Morecambe

Write Your review

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package envelope came a little late as the website said in 24 hours I would recieve it but overall good service”

Posted 21 hours ago

Good afternoon Lauren,

Thank you for your review,

Within the email, it does state that it will be dispatched within 24 hours, we apologise if this did not arrive with you within this time frame as we do state to allow up to 5 working days,

We are glad to hear you were happy with the rest of the service that you received,

Kind regards
Mazuma Mobile.

Posted 21 hours ago

“Very easy process from start to finish”

Posted 1 day ago

Good afternoon Alison,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma Mobile

Posted 1 day ago

“Good service payed fast, helpful on phone”

Posted 6 days ago

Good morning Sam,

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma Mobile

Posted 6 days ago

“Very efficient thanks”

Posted 1 week ago

Good morning Marc,

Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future.

Kind regards
Mazuma Mobile

Posted 1 week ago

“Very quick and easy”

Posted 1 week ago

Good afternoon Paige,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma Mobile

Posted 1 week ago

“Quick and easy to use, prompt payment.”

Posted 1 week ago

Good afternoon Ben,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma Mobile

Posted 1 week ago

“Very good and quick service, will use again .”

Posted 3 weeks ago

Good morning Karen,

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma Mobile

Posted 3 weeks ago

“Happy with quickness and turn around once phone recieved by Mazuma, delivery off despatch envelope could have been better”

Posted 3 weeks ago

Good afternoon William,

Thank you for the review. It's great to hear you are happy with the quickness and turn around,

Kind regards
Mazuma Mobile

Posted 3 weeks ago

“Very quick and easy to use”

Posted 4 weeks ago

Good morning Steve,

Thank you for choosing Mazuma Mobile. We really appreciate your four-star review.

Kind regards
Mazuma Mobile

Posted 4 weeks ago

“Easy process, very fast payment.
Only downside is that it pays quite low compared to others, but people choose it, for now, as the journey is so simple and trouble free.”

Posted 1 month ago

Good afternoon,

Thank you for your review.

We really appreciate your positive comments.

Kind regards,
Mazuma Mobile

Posted 1 month ago

“Very good a bit slower than I thought it’d be though.”

Posted 1 month ago

Good morning Christina,

Thank you for the review.

Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000.

Kind regards
Mazuma Mobile

Posted 1 month ago

“Very speedy transaction, really please with service.”

Posted 1 month ago

Good morning,

Thank you for the positive review. It's great to hear you were pleased with the service,

Kind regards
Mazuma Mobile

Posted 1 month ago

“Very easy to use,got a fair price for phones that were sat unused in a draw.”

Posted 1 month ago

Good morning Martin,

Thank you for the review. It's great to hear you found our service easy to use,

Kind regards
Mazuma Mobile

Posted 1 month ago

“Very easy and reliable process. Received what I was quoted.”

Posted 1 month ago

Good afternoon Karen,

Thank you for choosing Mazuma Mobile. We really appreciate your four-star review.

Kind regards
Mazuma Mobile

Posted 1 month ago

“Same sad story as everybody else on here. I had confirmation via DPD that my phone had been received yesterday early morning and then later on a text message from Mazuma confirming the same. No payment same day. Contacted twice today only to be told it has flagged up as stolen, lost of illegitimate which is impossible as I purchased this directly from EE in November. I have the paperwork to prove it! I’ve had to contact another company to look into it to see what the issue is before I will receive payment. They are holding onto the phone until then. This is an iPhone 11 pro 11 max. I am seriously considering going to the police over this matter”

Posted 9 months ago

“After reading the reviews here, I was 99% convinced I wasn’t going to get my money or that my phone would be declared damaged. I sent my phone by special delivery. It got delivered the next day, with an email confirmation. After 2pm had past, I contacted Mazuma using the online chat on their website. Chatted with a representative who said the order might not get processed today as they are experiencing delays. After a few harsh words, I said I would wait until the next day. To my surprise, I got an email later that evening to say the order had been processed and got my payment within a few minutes of the email, as quoted earlier. No issues. The reviews here were so off putting, I had actually convinced myself they were going to scam me but my experience was totally the opposite. Knocking off one star because of the unnecessary stress from the online chat but I guess they were playing it safe. Overall, very satisfied with my experience.”

Posted 1 year ago

“Sold my phone with no issue regarding offer price being altered. Sent in a Samsung S9 and got the full amount quoted. Only issue I had was the delivery time. Due to the amount they receive it took almost a week for the phone to arrive - hence only 4 stars. However once it did I got a notification letting me know and payment was made that same day.

After reading the reviews I was concerned but for my experience it was all fine.”

Posted 1 year ago

“Super service, love them”

Posted 7 years ago

Mazuma Mobile is rated 3.17 based on 579 reviews