Mazuma Mobile Reviews

1.17 Rating 151 Reviews
4 %
of reviewers recommend Mazuma Mobile
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service
average delivery time
Within 5 Days
on-time delivery
Greater than 69%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
1.28 out of 5
Returns & Refunds
returns process
Read Mazuma Mobile Reviews

About Mazuma Mobile:

Mazuma Mobile are UK’s favourite mobile phone recycling website. <br /> We re-home, on average, 150,000 mobiles per month - we're one of the leading mobile phone REUSE specialists in Europe and have already paid out over £68 million to 100’s of 1000’s of happy


0845 8723000


1 Colne Way Court, Watford, Hertfordshire United Kingdom

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The original quote was £80 for my Samsung S7 mobile phone with no major issues. I was still using it until the upgrade to a new phone. I post it but they offered me only £5 due to a screen burn that I was not aware of. I sent it with its original box. I rejected the offer and asked for it to be returned back. It took them 1 week where I had to chase, and when I opened the box it was not sent back with its original box, it was a box of an iPhone! Not too organised.
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Posted 4 days ago
I sent a perfect Iphone 7 plus that was unlocked as I bought it sim free. They offered me £220 but then I received an email knocking off £10 as 'The phone was locked to EE'. Utter rubbish!!. I contacted them but they insisted it was locked. I also contact EE who told me no way was it locked to them. However Mazuma would not listen. I eventually accepted the lower offer but had to contacted them to get my money. Will not use them again !!.
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Posted 1 month ago
Sent phone in two weeks ago. Heard nothing for more than a week. Tried to phone almost every day no one answers. Several emails no one answers. I am writing a letter tonight
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Posted 7 months ago
Mazuma Mobile is rated 1.17 based on 151 reviews