Mazuma Mobile Reviews

3.17 Rating 578 Reviews
54 %
of reviewers recommend Mazuma Mobile
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.27 out of 5
Returns & Refunds
Returns Process
Read Mazuma Mobile Reviews

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

Visit Website


0845 8723000



Mazuma Mobile,
The Old Reebok,
White Lund Estate

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Anonymous  // 01/01/2019
Hi ,please and displeased
The s9 with a damaged screen and the laptop great service
The s9 with no faults and worked with no problems no scratches or marks ,you said the screen was Burnt
We had no issues with that phone
Posted 2 hours ago
Contact regarding issues is a little slow. Advised phone was damaged despite it being perfect when posted. Quick to make payment though.
Posted 20 hours ago
Good morning Kirsty,

Thank you for your review. Looking at your order we can see that your device was sent to us with activation locked. Unfortunately, this can delay your order slightly as the device requires re-testing through the process line.

This can take a few days to be retested, we apologise for any delay you may have experienced.

We are glad to hear that your payment was received promptly,

Kind regards
Mazuma Mobile.
Posted 13 hours ago
Sent in 2 phones. 1 reported as having a faulty camera “black dots against a white background,”,which is completely untrue and is now being sent back to me. I will be checking this. I’ve been paid for the 2nd one.
Posted 2 weeks ago
Good morning,

Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background.

We are glad to hear you were paid for your second device.

Kind regards
Posted 1 week ago
All good - except the shipping label from the 3rd party courier never arrive. I ran the sale through twice but neither got a mail back to a known and working email. Mazuma had to follow up with their own.
Posted 4 weeks ago
Good afternoon Simon,

Thank you for your review. We really appreciate your comments.

We apologise for any delay you may have experienced with your potal labels.

Kind regards
Mazuma Mobile
Posted 4 weeks ago
Very good service
Posted 4 weeks ago
Good morning Colin,

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma Mobile
Posted 4 weeks ago
Did not agree with the price down of the phones I sent but service was prompt and money transferred was done the same day
Posted 1 month ago
Good afternoon Emma,

Thank you for the review and we're glad you found the service and payment prompt.

I can see from your order that the payment for the device was paid in full, which you agreed to when you submitted your order.

Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at or call us on 03458723000.

Kind regards
Mazuma Mobile
Posted 1 month ago
Exactly the same experience, just sent them a iphone7 immaculate condition they offered £105 but when they received it said screen was cracked and offer down to £40 I’m waiting for return if phone now .
Posted 11 months ago
Mazuma Mobile is rated 3.17 based on 578 reviews