Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.17

4.2 Rating 2,026 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic 5* service. Sent me the selling packet to send my phone to Mazuma within a couple days, they received my phone within 2 days and I received my payout the exact same day as they received the phone! Received email updates at every stage of the process as well which kept me in the loop and was very assuring. If you want a easy, hassle free and professional business to deal with then I would most definitely recommend Mazuma, and I myself will be using them again in the future!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for recommending Mazuma! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 3 years ago

“They steal your phone and don’t give you the money or phone back. Asking me to enter an IMEI number that I already entered when receiving my quote to sell the phone. Sent them the phone and they are holding it asking me to supply the IMEI number which I no longer have as sent the original box!!!! HATE THIS COMPANY! DO NOT USE”

Helpful Report

Posted 1 day ago

“I've sold to Mazuma in the past ... so I felt confident in selling to them this time. But the offer I had was reduced from £600 to £200 after their 'inspection'. (My phone was in perfect condition everything worked, 86% battery, no chips ... & I couldn't see or feel any scratches: yet they say they found FOUR HUNDRED POUBDS worth of screen scratches!!) I'll NEVER use them again!!”

Helpful Report

Posted 2 weeks ago

“I decided to trade in an old Samsung S7 Edge which has always been carefully looked after. Photos taken before sending off. I was offered £20 for it, which I presumed was for scrap value. Received a message saying that they could not run diagnostics on it due to a faulty USB port. That will be the same one that I flawlessly used and recharged the phone to 100% before sending to them. I received a reduced off of...£1.50 for it. I have elected to have it returned and will be inspecting it carefully again myself, especially against the photos taken. Rather unimpressed, a waste of time.”

Helpful Report

Posted 3 weeks ago

“Be careful before sending you phone, mine was immaculate but they put it under some bright lights that show up the smallest of surface “scratches” and then remove money… they re-examined it and offered a fiver more a few days later.”

Helpful Report

Posted 1 month ago

“Beware: Reduced Trade-in Valuation After Phone Sent to Mazuma Beware. I obtained a quote to sell an iPhone. I took photos of the phone, sent the phone off, only to receive an email saying there was a problem in that there were multiple scratches on the phone screen and also the case. I was offered a reduced sell price roughly 20% or £50 below the original offer. Now, I am one of those that takes care of my tech. The phone had been in a case since new, with a screen protector fixed. I was not aware of any scratches, the photos I took did not show any scratches. I therefore refused the reduced offer (they did come back with a revised lower offer which I also refused), and had the phone returned. I obtained another quote from a different company, and sold the phone to them with no problem whatsoever. The phone passed all visual and operational checks. The price I obtained was similar (slightly higher in fact) to Mazuma's original quote. Beware.”

Helpful Report

Posted 2 months ago

“I was offered £327 for my good condition (more than 3 light scratches, signs of use) iPhone which on receipt of phone was lowered to £140 which I refused and requested return of item, Mazuma then offered me £235 which I accepted. If my phone was worth £235 why was I offered £140 ????”

Helpful Report

Posted 2 months ago

“I recently traded in my phone with Mazuma Mobile, and unfortunately, the experience was far from positive. I took meticulous care of my device, ensuring it was in immaculate condition before sending it off. To avoid any disputes, I even took time-stamped photos as proof. However, Mazuma returned a reduced offer, claiming the phone had scratches that were not present when I sent it. What frustrated me the most was their response. Despite providing photos, Mazuma seemed quick to dismiss my claim, asserting they "couldn't possibly" have caused the damage. This felt unfair – how could they confidently say that without first reviewing my evidence? It felt as though their minds were made up before even looking at the photos and the customer service had already decided also that they didn't without even reviewing their internal photographs i asked them to take. Additionally, their communication was slow and unhelpful. I had to chase them multiple times over five days just to get a reply. When they finally did send their own photos, they pointed out a minor scratch – something that wasn't present in my before photos, which conveniently the photos took on my new iPhone apparently the quality isn't great... yes that's right, its not that there is no scratch its the quality... In the end, I requested my phone back. Given the very good condition it was in when I sent it, I'm confident I can sell it for more privately. It’s disappointing because I was hoping for a straightforward process, but instead, they tried to hit their targets by offering the lower offer for no valid reason (they have internal targets to reduce each phone) . Their photos clearly show new scratches, which can only be attributed to their handling, yet they’ve since ignored my emails. To date: 4/10/2024 they have ignored my email now to return the phone for 2 days and have not provided any tracking. Be aware there is several reviews on the forums like this and comments on facebook that when you ask they don't return phones so you're forced to start small claims. While I understand mistakes can happen, Mazuma’s failure to fairly review my evidence, the damage they caused, and their poor communication have left me unwilling to use their service again. I wouldn’t recommend them based on this experience and I would recommend the next google search down from them ;)”

Helpful Report

Posted 2 months ago

“PLEASE, DO NOT USE THIS JOKE OF A COMPANY!! Whatever you do, please not use this company! Trust all of the 1* reviews on here with people complaining about the exact same thing. Never in all my years of dealing with a company have I come across such a bunch of thieving charlatans. The fact Mazuma Mobile tried to get this review taken down says everything you need to know. Over the years I have sold mobiles with various companies and I have never experienced a problem. That all ended and then mazuma rip offs do not use this company”

Helpful Report

Posted 2 months ago

Hello Daniel, I can see we have an on going claim between yourself and the courier used. We are however unable to assist you any further until we hear more from them due to your abusive behaviour and awful language used towards multiple staff members verbally. As soon as we have any further information provided on this we will update yourself. Regards Mazuma

Posted 2 months ago

“Sent in my pristine (never been out of a protective case)iPhone 14 Pro to Mazuma. I was offered £500 but I received an email today saying that due to numerous scratches my offer was being amended to £410. On reading reviews this has happened to numerous others. It looks like they have received more iPhones than expected so don’t want to pay the money. I have requested photos and if they don’t match the ones I have taken then I will be putting in a claim at the small claims court. Avoid them like the plague !!!”

Helpful Report

Posted 2 months ago

“Charlatans! My iPhone 14 Pro had a screen protector and rubber case on from the moment it came out of the box. Sent it to Mazuma and the lying rats offered less saying that the phone had multiple scratches on it. Absolute lie! There were a raft of one star reviews on Trustpilot then the Mazuma BOT ARMY got to work and flooded lots of fake five star reviews on. TAKE MY ADVICE, GO ELSEWHERE TO SELL YOUR PHONE, THESE CROOKS WILL NOT HONOUR THE DEAL. VERY POOR COMPANY.”

Helpful Report

Posted 2 months ago

“Sent in an iPad said to be worth £370. They told me there were scratches so revised offer was £70. I rejected that and they increased their offer to £110. I again rejected that and when I eventually got it back I can not restore it.”

Helpful Report

Posted 2 months ago

“Scammers don’t use these mazuma just lie still not received my phone been over 10 days keep fobbing me off I had notification for delivery then there said Asda had delays Iv calls Asda and phone got get to there offie”

Helpful Report

Posted 2 months ago

“I sent in an ipad 9th gen 64GB and Mazuma 'bent' my ipad to lower the grade to faulty.”

Helpful Report

Posted 2 months ago

“‘Problems’ arising out of thin air, use CEX (UK) instead I sent my device (M8941254) in excellent condition and they came back with an assessment saying the LCD screen is lifting. A ridiculous claim that is baseless. My device has no scratches, maintained in a case and screen protector throughout its lifetime. I inspected it and cleaned it immaculately prior to sending and somehow they found the screen apparently lifting. This is a highly dubious company with unscrupulous business practices of undervaluing devices for issues I believe they have manufactured to lower the price. Don’t use Mazuma, settle for CEX instead or another resell company with a standard of integrity.”

Helpful Report

Posted 3 months ago

“Sold a phone for £320 with this company and they sent a courier, this courier put it in a secure box and what do you know, apparently it got stolen. I would just like to make clear, Mazuma arranged the courier for a device they were buying from me for £320. Well it turns out, the insurance was only enough for £100 and after 7 weeks, I got £100 back and a message basically saying it was my fault for choosing the wrong insurance. Once again, they arranged the courier for a device they valued at £320.”

Helpful Report

Posted 4 months ago

“Absolutely scammed. Was offered £90 for my A53 in good condition. I cosset my phones and have them in a case at all times. No scratches, no scuffs and in good working order. Pack it up neatly and safely to Mazuma and surprise surprise, get an email showing 3 scratches, scuffs to the case AND THEN SAY IT IS SUFFERING FROM BAD SCREEN BURN!! Offer reduced to £20. Nothing like the pictures or vid I took of the phone before I sent it off to them, which I sent to them in my dispute. They've either played football with it or shown me pictures of a different phone. Can't even ask for it back as I'd no doubt be sent this damaged one. I put my trust in them and have been screwed over. Will NEVER use them again, FURIOUS>”

Helpful Report

Posted 4 months ago

“Absolute con. Sent my iPhone 24 that was immaculate - not a single scratch on it and had a screen protector and case on it from the day I got it. I inspected it, bubble wrapped it and boxed it and sent it off. They come back and say there are more than 3 scratches on the screen, so they have to take £40 off. There wasn’t even 1 scratch on the screen. Con. Avoid.”

Helpful Report

Posted 6 months ago

“A totally shameful experience. Mazuma: outrageous. A totally shameful experience. Sent me iPad off in the packaging, as you assume it's all needed for the value. I am told there are things in the screen that a human eye cannot see, so the value is down from around £100 to £20. Crazy. I asked it to be returned. They return it, NO BOX. They have stolen and kept my box to be destroyed. There is nothing in any final pages to really tell you NOT to send it back. Terms yes - do you read ALL terms in all purchases? This is shameful. BE WARNED. And if you fight them on the phone, they do not like it one bit. I ended the call to them stating how shameful this is to without and destroy my belongings. Truly outrageous and shameful.”

Helpful Report

Posted 6 months ago

“Sent a perfectly good - scratch free phone that had hardly been used, to find that "there are problems " and then sent photos of a large scratch on screen that is obviously new! drastically reduced offer and also claimed the phone description wasn't the phone i sent ! shocking behaviour - and im left out of pocket with an unsellable phone! Stay clear of this awful company”

Helpful Report

Posted 6 months ago

“Absolutely disgraceful, I have sent multiple items and have never got stated price for anything, the last thing I sent apparently was flagged as a non uk phone, so offered me £170 less than quoted, never use Mazuma they’re the worst company I have ever dealt with 🤬🤬🤬”

Helpful Report

Posted 6 months ago

Mazuma Mobile is rated 4.2 based on 2,026 reviews