Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

“If I could leave a 0 star i would have absolute joke of a company”

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Posted 1 week ago

“iPhone 14 Pro Max in good condition quoted £340 only for them to reduce the quote to £175!!! That’s almost 50% off the quote telling me there is deep scratches and chips on the screen. BUNCH OF LIARS. AVOID AVOID AVOID”

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Posted 1 week ago

“Deliberate Undervaluing and Obstructive Tactics – Avoid for High-Value Devices In July 2025 I sent my iPhone 15 Pro to Mazuma Mobile after receiving an initial quote of £530 based on their “Excellent” condition criteria. The phone was in near-pristine condition, with no visible scratches — confirmed by timestamped, high-resolution photos I took prior to posting. Rather than use their pre-paid label (which only covers £100 of insurance), I paid for next-day insured delivery myself to ensure the device was properly protected. Once received, Mazuma reduced the offer to £480, claiming there were “light scratches visible under LED lighting.” No mention of this being transit damage — until I challenged the downgrade. Only then did they try to shift the narrative and suggest Royal Mail might be responsible, despite admitting the packaging was undamaged. They ignored the photo evidence I provided and failed to give clear answers when I asked for the formal 14-day deadline to accept/reject the offer. In my view, this was a deliberate tactic to let the window expire and push through the lower payment without consent. Their conduct shows either incompetence or a deliberate strategy to devalue high-quality devices, hoping customers won’t fight back. I had to send a Letter Before Action to get a proper response and still received no response. If you’re trading in a high-value phone, be very cautious with Mazuma. Photograph everything, don’t use their postage label if it doesn’t insure your device’s value, and be prepared for a fight if they try to reduce your payout. I will not use them again.”

Helpful Report

Posted 1 week ago

“Deliberate Undervaluing and Obstructive Tactics – Avoid for High-Value Devices In July 2025 I sent my iPhone 15 Pro to Mazuma Mobile after receiving an initial quote of £530 based on their “Excellent” condition criteria. The phone was in near-pristine condition, with no visible scratches — confirmed by timestamped, high-resolution photos I took prior to posting. Rather than use their pre-paid label (which only covers £100 of insurance), I paid for next-day insured delivery myself to ensure the device was properly protected. Once received, Mazuma reduced the offer to £480, claiming there were “light scratches visible under LED lighting.” No mention of this being transit damage — until I challenged the downgrade. Only then did they try to shift the narrative and suggest Royal Mail might be responsible, despite admitting the packaging was undamaged. They ignored the photo evidence I provided and failed to give clear answers when I asked for the formal 14-day deadline to accept/reject the offer. In my view, this was a deliberate tactic to let the window expire and push through the lower payment without consent. Their conduct shows either incompetence or a deliberate strategy to devalue high-quality devices, hoping customers won’t fight back. I had to send a Letter Before Action to get a proper response and still received no response. If you’re trading in a high-value phone, be very cautious with Mazuma. Photograph everything, don’t use their postage label if it doesn’t insure your device’s value, and be prepared for a fight if they try to reduce your payout. I will not use them again.”

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Posted 1 week ago

“Price dropped drastically”

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Posted 2 weeks ago

“I sent my phone as I needed the money even tho it was much less than trade in price in my new phone I needed the cash as I’m a single father , they told me my device was lost but would do everything in there power to get my money for my stolen device as they advertise its a safe reliable service with insurance , I called to ask what’s going on today I was talked down to and talked over when I pleaded for her not to keep doing this she started to lie and say I’d been shouting at her to which I promise I never even raised my voice I then got an instant email saying Royal Mail were not going to pay out and nothing they will/can do , disgusting company that obviously employs liers”

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Posted 2 weeks ago

“Just received payment for my mobile phone, was quoted £350 had a nice surprise when I received a cheque for £480. Very fast service.”

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Posted 3 weeks ago

“Avoid this company. Using their metrics I listed iPhone 13 Pro as good, phone always in a wallet case, minor scratches on screen, phone and battery in excellent condition for age. No point in grading it as excellent as they will knock you down. Even graded and good and falling within all their parameters you get a derisory offer of less than 50% of their original valuation. Avoid and save your sanity.”

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Posted 3 weeks ago

“Avoid like the plague. I sent my Samsung Galaxy Fold 6 to Mazuma Mobile in pristine condition and was offered £525. I had the sense to take photos of the phone, which had no scratches as it was an unused present still in its box), as well as the protective wrapping. Like clockwork Mazuma reduced the price to £150 stating there were multiple scratches on the screen. I rejected the offer and the phone is on its way back to me. My advice avoid Mazuma Mobile like the plague.”

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Posted 3 weeks ago

“Misleading and a Waste of Time Their website clearly states that scratches—even dents—are acceptable under the Good condition category for Apple Watches. However, after submitting my device, I was told that scratches actually classify it as Faulty, resulting in a significantly lower offer. This directly contradicts the information on their product page, which is incredibly misleading. I wouldn't recommend using their service unless they update their descriptions to reflect their actual assessment criteria.”

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Posted 3 weeks ago

“I got quality solutions while i was having infidelity concerns”

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Posted 1 month ago

“Thought it was gone forever Hackingproteam brought it all back.”

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Posted 1 month ago

“Scammed and Shattered until Hackshift360 Stepped In”

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Posted 1 month ago

“Exploited and Misled. I sent Mazuma my Google Pixel 9 Pro in mint, flawless condition—always kept in a case with a screen protector. Before posting it, I took clear photos and even emailed them in advance as proof. I packed the phone carefully, doing everything right. But the moment they received it, they claimed it had "scratches" and dropped their offer by £60. The photos they sent didn’t match mine at all—the damage shown simply wasn’t there before. I tried to explain this, but they wouldn’t listen. What’s worse is that I’d told them I needed the funds urgently—I’d sent several emails. It felt like they used that against me. As if they knew I’d feel pressured to accept anything rather than go through the hassle of a return, especially when they said my only options were to *take the reduced price* or *receive the phone back—now damaged*. It’s hard not to feel exploited. I trusted Mazuma to handle this fairly and they let me down. I can’t recommend them to anyone.”

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Posted 2 months ago

Hi Anhar, Thank you for taking the time to leave a review. Can you please provide an order number so that we can look into this for you? Kind Regards, Mazuma

Posted 2 months ago

“Go to debutant phone as they offered me double what mazuma did for my iphone”

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Posted 3 months ago

Hi Pedro, Thanks for your feedback, and we’re sorry to hear about your experience with your iPhone sale. It’s always our aim to provide competitive offers, but we understand that sometimes other options might seem more appealing. If you have any further concerns or questions, please don't hesitate to reach out. Best, Mazuma

Posted 3 months ago

“Waste of time! I got quoted £310 for my iphone 13 pro 256gb.. not even a scratch on it.. but they tried to reduce price to £120! Thats £190 less than the quote. All the information given was correct .. even if your battery health is 1% below 80% apparently it is considered faulty. I asked for return. Will not recommend to ANYONE. I believe the idea is to get people to cave in because they cannot be bothered to deal with it to get the devices way under market price. I would rather use cex”

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Posted 4 months ago

“NOT happy, Offered a price for my phone met the condition exactly. However they offered 50% less. Sellers beware make sure you send pictures before sending the phone as they will knock you down”

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Posted 4 months ago

“Awful customer service. My phone was lost in transit with their courier on 11th Dec. It has taken 3mths of me constantly chasing them. I even had to ring Asda head office to do Mazuma’s job for them & find out where my parcel was because no-one at Mazuma would properly help me. Will never use them again & they should be ashamed of the service they gave me. I work in customer service & was totally let down by this company.”

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Posted 4 months ago

“Offered £175 for iPhone 12. Spotless, said screen is damaged and microphone/speaker too quiet. It’s a con.”

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Posted 5 months ago

“Mazuma have had my phone for a week. I have had absolutely no contact from them, no reply to multiple messages, and it's impossible to get through to them by phone. Considering their promises to "pay in 24 hours", their actual performance is comical/criminal. Avoid at all costs.”

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Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Mazuma Mobile Reviews