Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.12

“Sent an old Samsung, it was only £35 but they came back with a revised offer of £3 because of scratches screen burn etc. I requested a return and suddenly they had looked again and offered £10, I thought it odd so refused and got my phone back. I took it to a local shop who did confirm screen burn but no scratches and gave me £25.”

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Posted 4 days ago

“I sent an IPad, thinking it was an ipad7 , in working order and good condition. They offered £70.00 so I sent it off. Three days later new message from them saying it was an ipad6 and offering £5.00, which I rejected. New offer was £8.00! New ‘offer’ was rejected and iPad was returned today - not in working order. Not able to contact them now until December 29th due to Xmas break. Wish I had read reviews about them before having anything to do with them. What have they done to my old, but in working order, iPad?”

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Posted 1 week ago

“I sent in an iPhone 11 which I described as excellent as this was the highest. The phone is actually immaculate as it’s had two cases on from new. They came back and told me it was badly worn which is a lie. Now they’re offering £25 instead of £85. I’ve contacted trading standards.”

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Posted 3 weeks ago

“Mazuma offered me £200 for my Google Pixel 8 phone. When I sent it to them they claimed the phone had several scratches and revised their offer to £30. I rejected their offer , they then offered me £60. I rejected the new offer and insisted on them returning my phone. The phone does not have a mark on it. Mazuma are a very shady outfit, I will not be using them again.”

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Posted 4 weeks ago

“Absolutely disgusting business practice - they have no intention of paying the price initially offered. I sent them a pristine Apple Iphone 15 Pro and was offered £410. I was then surprised to receive an email claiming the item was 'scratched/chipped' and a revised offer of £150. Bearing in mind the phone had not even left the house and had been in a case and kept in the box (I prefer Android phones) it definitely sounded dodgy. I declined the offer, then get a follow up email to say they had increased the offer to £230 out of thin air. Still quite a difference between £410 and the amount offered. Their revised offer was declined and asked them to return the item. I inspected it upon arrival and it was in pristine condition with no visible scratches of chips. I sent it to another company who offered me £385 and they paid it the same day. Beware folks - you have been warned!”

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Posted 1 month ago

“"Highest Prices Guaranteed"...LIE This was my 4th attempt to use Mazuma, so its probably my own fault. They do offer the highest price for your phone online, every single time. But what they also do every single time, is find/make a fault with your device. This time I specifically read through the criteria very carefully, my phone was in excellent condition, just over a year old, with no scratches. Its been in a case with a screen protector the whole time. I boxed it up in its Apple Box to send off. My original offer was £575, but due to the delay of my new phone arriving, I missed the deadline. My own fault, so I re-submitted to Mazuma 2 weeks later. Apparently my price had now dropped to £510. Seems steep but okay. I went ahead. Once they opened the box, miraculously on my screen that had been in excellent condition (photos to prove it), now had more than 3 scratches on it???? Revised price - £390. That's nearly a £200 drop in just over 2 weeks. I phones up immediately, concerned that my pristine, well looked after phone was now damaged, but unfortunately I was rushed off the phone by Jevon, who asked me to email my photos to him for proof. I did not do this, I asked them to send me photos of my handset. Apparently this could take up to a week? So I asked for my phone back. But wait, I get a brand new revised offer. A WHOLE £10. Now offering me a very insulting £400 for my handset worth £575 to them 2 weeks ago. I will say this, Mazuma Mobile do not ever intend to pay the price they quote you, so save yourself 2-3 weeks of time, and save yourself from having your excellent phone scratched and mishandled just so they can knock you on price, and use any other company.”

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Posted 2 months ago

“Offered £70 for my iPhone agreed the sale - sent it to them in the envelope they provided. Had to chase them up as no response and they advised incorrect order number that they provided. Phone is in good condition as always been in case and they dropped the offer from £70 down to £20 said 20% battery life!! I screenshot the phone before I sent it and 80% battery life! Not great service and will NOT recommend!!”

Helpful Report

Posted 2 months ago

“Mazuma dropped my phone price by £55 saying i had scratches on my phone when i requested proof they sent pictures of a phone that is not mine. I have comparison phones. Now awaiting them to either pay me full money or send my phone back in original condition.”

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Posted 2 months ago

“Was given a quote then was told my price had changed buy £100 due to scratches on casing. My phone had a case and screen protector on it for the duration I had it. I had it all checked before it was sent and it had no scratches on it at all. Very disappointed!!!”

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Posted 2 months ago

“Received a price on line for £450 for my iPhone 15 pro which as always been fully protected from day one sent my phone then got a email of them saying scratch’s on screen price dropped to £480 don’t think so looking at all the reviews now they don’t want to pay the price they quoted at first ripping customers off”

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Posted 2 months ago

“I sold my phone with Mazuma as I have used them 4 or times before to sell my old tech and have been excellent and as far as I remember always got what I was quoted and paid promptly This time I sold my phone to them for £515 and I received an email that there was 5 or more scratches or chips on the housing which is absolutely ludicrous and offered me a revised price of £425, which was totally ludicrous as my phone was in a case from the day I took it out of the box either screen protector so there is no way that the phone was in the condition they said, they did re-assess the phone and offered me £460 which I accepted as I am just going into hospital and don't need this stress. I have seen other comments saying the same and they are just ripping people off totally unacceptable. Why guarantee a price for 14 days is breaking your contract.. Apple offered me £465 to trade in and send to them after delivery of my new phone and I shall never use Mazuma again I will trade in with Apple and not be ripped off by a load of shisters. I would suggest avoid this company like the plague and trade in with Apple and as long as you are honest about the condition they always pay what they agree as a trade in. Very disappointed - AVOID AT ALL COSTS ITS NOT WORTH THE STRESS!!”

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Posted 3 months ago

“Offered £170 then dropped to £40 saying not uk model, considering i got on 02 contract that's B/S according to 02 shop. Worst is they haven't returned my phone in over a week , despite saying it's posted nothing from them I smell a rat , and that rat is mazuma, I will be contacting trading standards .”

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Posted 3 months ago

“Had the same experience as most are writing here. matched the 'excellent' criteria which allowed for a few minor scratches and my phone only had one or 2 very small and only noticeable if you look in the light. quoted 605 for Iphone 15 pro max. got an email when they received it dropping it to 190. 415 quid less than original and this i am sure is even less than what an original offer for 'good' condition would have been. i told them it wont cost 300 quid plus to replace a screen they said it could because of labor and they wont be using official apple part so that's why the drop. well, your the ones deciding it needs fixing, not my problem. also not my problem your using cheap replacement parts due to even more greed. avoid like the plague i say. will be selling on Vinted where they seem to go for a lot more.”

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Posted 3 months ago

“Ridiculous offer don’t care what they say I was honest open and met there criteria con company for me”

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Posted 4 months ago

“If I could leave a 0 star i would have absolute joke of a company”

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Posted 4 months ago

“iPhone 14 Pro Max in good condition quoted £340 only for them to reduce the quote to £175!!! That’s almost 50% off the quote telling me there is deep scratches and chips on the screen. BUNCH OF LIARS. AVOID AVOID AVOID”

Helpful Report

Posted 4 months ago

“Deliberate Undervaluing and Obstructive Tactics – Avoid for High-Value Devices In July 2025 I sent my iPhone 15 Pro to Mazuma Mobile after receiving an initial quote of £530 based on their “Excellent” condition criteria. The phone was in near-pristine condition, with no visible scratches — confirmed by timestamped, high-resolution photos I took prior to posting. Rather than use their pre-paid label (which only covers £100 of insurance), I paid for next-day insured delivery myself to ensure the device was properly protected. Once received, Mazuma reduced the offer to £480, claiming there were “light scratches visible under LED lighting.” No mention of this being transit damage — until I challenged the downgrade. Only then did they try to shift the narrative and suggest Royal Mail might be responsible, despite admitting the packaging was undamaged. They ignored the photo evidence I provided and failed to give clear answers when I asked for the formal 14-day deadline to accept/reject the offer. In my view, this was a deliberate tactic to let the window expire and push through the lower payment without consent. Their conduct shows either incompetence or a deliberate strategy to devalue high-quality devices, hoping customers won’t fight back. I had to send a Letter Before Action to get a proper response and still received no response. If you’re trading in a high-value phone, be very cautious with Mazuma. Photograph everything, don’t use their postage label if it doesn’t insure your device’s value, and be prepared for a fight if they try to reduce your payout. I will not use them again.”

Helpful Report

Posted 4 months ago

“Deliberate Undervaluing and Obstructive Tactics – Avoid for High-Value Devices In July 2025 I sent my iPhone 15 Pro to Mazuma Mobile after receiving an initial quote of £530 based on their “Excellent” condition criteria. The phone was in near-pristine condition, with no visible scratches — confirmed by timestamped, high-resolution photos I took prior to posting. Rather than use their pre-paid label (which only covers £100 of insurance), I paid for next-day insured delivery myself to ensure the device was properly protected. Once received, Mazuma reduced the offer to £480, claiming there were “light scratches visible under LED lighting.” No mention of this being transit damage — until I challenged the downgrade. Only then did they try to shift the narrative and suggest Royal Mail might be responsible, despite admitting the packaging was undamaged. They ignored the photo evidence I provided and failed to give clear answers when I asked for the formal 14-day deadline to accept/reject the offer. In my view, this was a deliberate tactic to let the window expire and push through the lower payment without consent. Their conduct shows either incompetence or a deliberate strategy to devalue high-quality devices, hoping customers won’t fight back. I had to send a Letter Before Action to get a proper response and still received no response. If you’re trading in a high-value phone, be very cautious with Mazuma. Photograph everything, don’t use their postage label if it doesn’t insure your device’s value, and be prepared for a fight if they try to reduce your payout. I will not use them again.”

Helpful Report

Posted 4 months ago

“Price dropped drastically”

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Posted 5 months ago

“I sent my phone as I needed the money even tho it was much less than trade in price in my new phone I needed the cash as I’m a single father , they told me my device was lost but would do everything in there power to get my money for my stolen device as they advertise its a safe reliable service with insurance , I called to ask what’s going on today I was talked down to and talked over when I pleaded for her not to keep doing this she started to lie and say I’d been shouting at her to which I promise I never even raised my voice I then got an instant email saying Royal Mail were not going to pay out and nothing they will/can do , disgusting company that obviously employs liers”

Helpful Report

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Mazuma Mobile Reviews

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