Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 862 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

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“Had a mango bike for years now and for a two year period was using it daily. In this time the only maintenance needed has been to replace the tires a couple of weeks ago. Thoroughly impressed with every interaction with mango and I would recommend this company to anyone!”

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Posted 4 years ago

“Ordered a cruiser handlebar on 24th June, delivered (UK) on 29th - a day before the despatch email :-) Very nice handlebar, and prompt delivery. Very satisfied customer. Thanks.”

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Posted 4 years ago

“Perfect service, interesting products, I'm gonna shop soon again.”

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Posted 4 years ago

“A cool, recognisable, light weight, low cost, Bicycle , that is quick and easy to maintain! Bright colours save lives, be noticed by the traffic!”

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Posted 4 years ago

“I still haven't not received the grip flanges I ordered more than three weeks ago. I have been charged for it already and to add salt to the wound, I saw on my direct debit that you had signed me up for a payment plan for subsequent charges. I made a one off payment and didn't agree to any payment plans. Cancel this immediately. Terrible service. I still don't know if and when I will receive my order that I have been charged for. I've bought some other items online from other retailers the last couple of days and I've received those already but with Mango, three plus weeks later I'm still waiting. Very poor service indeed.”

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Posted 4 years ago

Hi Richard Sorry you've not got this yet. They were sent out the following day after the order was placed. Tracking is showing stuck the Royal Mail system somewhere. We've set a new set out today. There is definitely no subscription set up by us. You should check with your bank about this is unsure what it's for. New grips should be with you this week hopefully.

Posted 4 years ago

“I absolutely love this bike. I've been riding it every day, and the color scheme really pops. I get asked about it every day as well. The ride is very nice and dealing with the company has been super nice and easy. Even though i live in the US the shipping was extremely quick and fair. 10/10 would purchase again.”

Mango Bikes 5 star review on 7th July 2020

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Posted 4 years ago

Hi Greg Love it! That bike is defo a Mango Bikes bike! Thanks for the photos and taking time to review. Happy cycling

Posted 4 years ago

“The quality of the bike is exceptional and despite the unprecedented times we all faced, we have been informed step by step on the progress of the build! On the downside I would have expected the bike to come with couple of tools necessary for assembling the pedals and Allen keys for the handlebars and the seat. I understand that this might raise the cost a little but at least should be optional with the purchase. Overall great service and quality! My wife really enjoys the ride and I’m thinking on buying one for myself!”

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Posted 4 years ago

“I wish there was a lower rating than 1 star for my experience with Mango bikes. I ordered my bike in the early stages of the C-19 lockdown under the premise that bikes were being delivered in 8-10 days...and I can completely understand that increased volume of orders and being impacted could see a slight delay in this time. I received my bike 8 weeks later (after having to pay to upgrade the frame because of stock issues) and the communication in this time was very poor. Once I received my bike I took it out for its first ride - first impression was the brakes are unusable due to the volume of the squeaking and by the time I got home my pedal had come off and ripped the thread from the crank arm and a wheel nut had come off. One casual bike ride (around 10 miles) had completely broken the bike. Again I gave Mango bikes the benefit of the doubt to give them the opportunity to help fix / find a solution - however I have been hit with a wall of silence - no response to emails, the phone line rings through and has never been answered and voice messages never returned. This is the first time I have ever left a review of a product but its just been such a horrible experience and the worst £500 I have ever spent! AVOID if you want to receive a bike that works or any level of service! If you hate money and usable bikes Mango is the company for you!”

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Posted 4 years ago

“Great replacement pedals for my fixie bike. Easy to fit and great value for money. Delivery was fast. Great new company. Always happy to support such innovative small companies rather than the big corporates.”

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Posted 4 years ago

“Excellent service from Mango. I only ordered parts for a project and I’m very happy with them. Good work.”

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Posted 4 years ago

“Fantastic service”

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Posted 4 years ago

“I placed an order for accessories and received them pretty quickly. One of the items I ordered were out of stock, so I was contacted and offered a replacement. I am also still waiting for a bike order originally placed on the 11th May, it has been much longer than expected, but I do understand that given the current worldwide situation, things are not quite going to plan.”

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Posted 4 years ago

“Received my OG Drop yesterday and it was totally worth the wait - rides like a dream! Current pandemic caused a big delay but was kept in the loop the entire time. Tools mentioned on the build video were sadly missing from the box, but otherwise super smooth and straightforward! Thanks guys 🌞”

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Posted 4 years ago

“I really feel for you guys with recent poor reviews. It seems that people aren't patient enough to wait an extra week or so for a lovely, well built bike during a world wide pandemic. You are clearly stretched to the limits with supply chain, staffing and other issues. First world problems. I bought a 'gus' and it an awesome ride. It came well packaged and was easily put together with some basic bike tools. Keep up the good work. I hope to cycle across for a wee visit once the pandemic is over. You all deserve a few beers. Cheers!”

Mango Bikes 5 star review on 20th June 2020

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Posted 4 years ago

Hi Andrew Nice bike! Mega thanks for taking time to review. We are indeed under pressure but you've put it more eloquently than we could. Your review made us all smile (just for a minute though, we got back to bike building straight away!) Appreciate your patience and understanding. Happy cycling Mango Bikes // Andrew

Posted 4 years ago

“I have held off writing this review, as I've been waiting and hoping for Mango Bikes to reply to my emails. The entire process was awful. Communication was lacking, support has been non existent, and I absolutely will not recommend Mango Bikes to anyone in the future. When I ordered my bike, the delivery time as advertised all over their website was 1 week - the real life experience was actually 5 weeks. To compound my frustrations about the whole process, I didn't even receive a Mango Bike, it turns out mine is an "Ango Bike", which speaks volume for their attention to detail. I've emailed them numerous times about this, to which I've had zero response. I understand that times have been tough, and you've been overwhelmed - but it's simple. Stop selling bikes, sort out your existing orders, pay some attention to customer support, and stop sending out newsletters when you can't even handle the orders you currently have. It's just greedy, plain and simple. Awful experience, awful business, will never deal with them again, and advise everyone I meet to do the same.”

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Posted 4 years ago

“My commute to work has become a whole lot more fun!!! I'm delighted with my new bike. Mango have been really good at updating me and the customer service has been great in a very difficult period. The XL frame was definitely the right choice!”

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Posted 4 years ago

“Great service from the word go. Kept in the loop with shipping details.”

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Posted 4 years ago

“easy process to order and good quality, delivery didn't take too long as well.”

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Posted 4 years ago

“Top notch service, I would highly recommend”

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Posted 4 years ago

Mango Bikes is rated 4.0 based on 862 reviews