Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 862 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

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“Possibly the worst service I could have imagined. Sadly I wouldnt recommend this company to anyone, not because of the product however. Completely because of the shambles that is their customer service. I understand I ordered a bike during a pandemic where everyone was buying a bike. So I was okay with a delay even though at the time they had on their home page "Delivery within 2 weeks" But I was ignored for 7 weeks, my bike then turned up with no instructions or tools which would have helped. The only time I got a response was once I had gone off in their instagram comments. When I finally got a response Andrew was only interesting in telling me not to talk bad about his team, Didnt offer much in the help or answers to the issues I had. In fact I have since fixed the issues with help from a friend and still waiting for a response from Andrew about the issues I had with my bike. Its a shame because the bike is great, but I have slight resentment with it as it was such a nightmare to get. Hopefully they reinvest in some customer service, because it absolutely isnt working currently. Thanks for the bike, but wouldnt buy anything from here ever again.”

Helpful Report

Posted 4 years ago

“20/05 - Purchased bike parts and accessories which included a 6 spoke front wheel (black) + 6 spoke rear wheel (black + flip flop). 03/06 - Received an email telling me that both the wheels were not in stock but provided me options, one of which was to swap for a set of 3 spoke wheels (black) instead. 03/06 - I emailed back accepting the offer of the 3 spoke wheel set. 05/06 - I emailed again since I got no reply. 05/06 - I received an email confirming the swap and will be out for delivery asap. 15/06 - Received delivery but both of the 3 spoke wheels were rear wheels, neither of which had been configurated to flip flop. 1 wheel with nothing and 1 wheel with no fixed cog just freewheel. 15/06 - I emailed about the incorrect wheels. 21/06 - I emailed again since I got no reply. 23/06 - Received email saying they will send out the correct front wheel, and a fixed cog which I can attach to the rear wheel with the missing fixed cog. 26/06 - I received the delivery but the wheel was not a 3 spoke front wheel (black) but instead a 6 spoke front wheel (black). In addition, the fixed cog that came does not correctly screw on to the rear wheel that has the freewheel cog but will correctly screw onto the rear wheel that came with no cogs attached, suggesting that the rear wheel with the freewheel has been put on the wrong side. 26/06 I emailed about the incorrect wheel and issues with the rear cog. 01/07 Emailed again since i got no reply. 06/07 Finally sorted. A terrible experience that all could be avoided if the website prevented orders of items that aren't in stock, which is hardly some revolutionary feature in 2020”

Helpful Report

Posted 4 years ago

“Long delay to my order with little to no communication. never answer the phone or reply to emails. finally received my order and contained 3 wrong items (tyres, pedals and lock). Had to go through cycle to work scheme just to get a reply. Apparently the missing items will be in the post in due course. (update November 2020) Finally received items after 6 months+. Then after having little or no communication Mango have contacted me to change this review to something positive. Absolute joke of a company”

Helpful Report

Posted 4 years ago

Hi Jack Our boo-boo with the tyres but got sorted as we sent the correct ones out. Lock - this was an upgraded lock with no extra charge as we were out of stock on the one you ordered. Pedals have been refunded.

Posted 4 years ago

“Bike is great. Lovely to ride although only had it for a few days. 5 stars for the bike - 1 Star for customer experience Customer service is very lacking. 2 months without any reply to emails/calls/DM’s! Only managed to get a reply/update when I bombarded social media with complaints. Wouldn’t have minded the delay if I was at least getting updates, but being left in the dark after spending a heap of money is just not on.”

Helpful Report

Posted 4 years ago

“Can’t fault the bike at all, the colours are amazing and bright, it’s a pleasure to ride! Never had a road bike before but this one is perfect for me! It took a while to turn up, but of course with lockdown and more people wanting bikes that’s hardly surprising. They were good at getting in contact about how the order was coming along and kept me informed about time scale etc. Overall very pleased!!”

Helpful Report

Posted 4 years ago

“The bike is a lovely ride and super pretty as you can customise it! Even though COVID spiked the orders it was well worth the wait even though it was a long 8 weeks !”

Helpful Report

Posted 4 years ago

“Good bike, good build quality, lovely ride. The standard width handlebars on the XS frame though is wrong geometry but in this price bracket that’s acceptable. However, website should be more transparent (I ordered based on a 3-4 delivery time but ended up waiting almost 7 weeks only to be told my chosen frame size S wasn’t in stock and neither were my choice of wheels?!?!). I then changed my custom moosher entirely and based on information from Emily (that an XS frame was suitable up to 5”3) i basically created a new order. The seat tube height on the XS is perfect, 19” but the reach (and stem) are very short (I am only 5”1). My husband put on a new stem and now the reach is acceptable but not ideal. I wish I had waited even longer and gotten the small frame I originally wanted. Overall I’m disappointed with my experience with Mango. Communication is dire, but then they have been entirely overwhelmed by demand.”

Helpful Report

Posted 4 years ago

“Ordered some camo grips and a pair of bullhorn handlebars on the 1st of July (both showing as in stock and would be dispatched same or next day). Received a package on the 8th of July containing only the grips and no handlebars. I have since emailed, rang, instant messaged their website and contacted them via Facebook. I have received no reply as to where my handlebars are from any of the above. I understand that this is a very busy time for them but the lack of communication is ridiculous. I have no idea where to contact now as they are clearly not replying via any form of communication. I will not be buying anything from Mango bikes again”

Helpful Report

Posted 4 years ago

“The bike I ordered is great quality! The customer service wasn’t great but it is understandably a busy time for Mango bikes. Better correspondence would improve the service tenfold. However, the bike arrived as ordered and is a great bike.”

Helpful Report

Posted 4 years ago

“Great service - thank you!”

Helpful Report

Posted 4 years ago

“The Good: Decent bike for the money. Beautiful Shimano crankset and brakes. The Not so Good: Disappointed with cassette. I bought the bike mainly due to it being advertised as having a 34 cassette on it, but was only a 28. So having just bought a bike, I'm immediately buying new parts to compensate. Few chips on paintwork and looks like it's been done with a spraycan. Arrived with no allen key / building tool. Customer service was obsolete for best part of my 8+ week wait.”

Helpful Report

Posted 4 years ago

“It took just under 2 month for someone to get in touch about my order. To date I only have the bike and the lock I ordered. The helmet is out of stock but they still allow you to order it on the website - taking people’s money when they don’t have stock - misleading and dishonest.”

Helpful Report

Posted 4 years ago

“We were searching everywhere to find a bike for our daughters 27 birthday. All the bikes we found where not the kind of character needed for a girl who likes to stroll around with a surf board and live in a cool quirky town. Then I found Mango!!! You guys are an absolute marvel, the coolest bikes ever, we looked at the customised models but the classic cream was just the perfect mix of old skool and cool. The order was finished quicker than we anticipated and delivery was super quick, easy to finish assembly and then delivery to an unsuspecting daughter who was ecstatic and took off immediately round the car park on it. Perfect bike, thank you. Only one problem .... both of us now want to do a customised one to put on the wall!!!”

Helpful Report

Posted 4 years ago

“Unfortunately I'm not having a great time with the company. Having been told my item had shipped over a week ago I've not heard anything further or received the item, I've emailed and called but I'm not getting any response :(”

Helpful Report

Posted 4 years ago

“Basket and Cage are great. Unfortunately these arrived without fitment brackets. Have e-mailed several times without response.”

Helpful Report

Posted 4 years ago

“Ordered Kenda 25c tyres and got sent Freedom Roadrunner Sport tyres instead. Hopefully when my bike I ordered in May arrives all the parts are what I ordered and not substituted for something else.”

Helpful Report

Posted 4 years ago

“Bought some tyres and were cheaper than other places but took about a week to be delivered when should of been 3 days. Communication was c**p don't bother getting in touch with you. They did end hold up there end of the deal which is what counts”

Helpful Report

Posted 4 years ago

“Good product and decent pricing - website isn't great though. Will definitely shop again with you though”

Helpful Report

Posted 4 years ago

“Incorrect item sent. Unable to make contact with the seller. Pursuing a refund via PayPal.”

Helpful Report

Posted 4 years ago

“Well I ordered a mini pump for my bike. Unfortunately it would not fit the lugs on my frame so I asked if I could return it to Mango and get a refund. I got no reply but meanwhile my son saw the pump and said it fitted his bike just fine so alls well that ends well.”

Helpful Report

Posted 4 years ago

Mango Bikes is rated 4.0 based on 862 reviews