20/05 - Purchased bike parts and accessories which included a 6 spoke front wheel (black) + 6 spoke rear wheel (black + flip flop).
03/06 - Received an email telling me that both the wheels were not in stock but provided me options, one of which was to swap for a set of 3 spoke wheels (black) instead.
03/06 - I emailed back accepting the offer of the 3 spoke wheel set.
05/06 - I emailed again since I got no reply.
05/06 - I received an email confirming the swap and will be out for delivery asap.
15/06 - Received delivery but both of the 3 spoke wheels were rear wheels, neither of which had been configurated to flip flop. 1 wheel with nothing and 1 wheel with no fixed cog just freewheel.
15/06 - I emailed about the incorrect wheels.
21/06 - I emailed again since I got no reply.
23/06 - Received email saying they will send out the correct front wheel, and a fixed cog which I can attach to the rear wheel with the missing fixed cog.
26/06 - I received the delivery but the wheel was not a 3 spoke front wheel (black) but instead a 6 spoke front wheel (black). In addition, the fixed cog that came does not correctly screw on to the rear wheel that has the freewheel cog but will correctly screw onto the rear wheel that came with no cogs attached, suggesting that the rear wheel with the freewheel has been put on the wrong side.
26/06 I emailed about the incorrect wheel and issues with the rear cog.
01/07 Emailed again since i got no reply.
06/07 Finally sorted.
A terrible experience that all could be avoided if the website prevented orders of items that aren't in stock, which is hardly some revolutionary feature in 2020
3 years ago
Mango Bikes has a
4.0
average rating
from
826
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.