Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,480 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advertised on Amazon as next day delivery. Lyco ignored those and delivered two day?s later. Did not respond to my correspondence asking why this happened?”

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Posted 5 years ago

“The product seems fine enough and the online ordering website useable, but the courier failed to deliver on the appointed day, leaving me waiting at home until 10pm and then having to fetch it. Simply not good enough.”

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Posted 7 years ago

“The heater works sometimes and other times will not turn on at all - the red light shows but not blowing .The room is very cold so don?t understand.All the knobs in the right place in case you ask! Possibly a problem with the thermostat but certainly the problem is not immediately evident Will monitor further.”

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Posted 7 years ago

“very poor reply service from customer services, when I required information on the product I purchased from lyco, particularly because it was a safety issue with electricity. Not at all impressed by lack of seriousness from lyco customer services.”

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Posted 5 years ago

I am sorry there was no one available when you phoned earlier this afternoon. However since you called us I understand one of our Technical Team has been in email contact with you to explain your existing driver is not compatible with these bulbs. This is not a "safety issue with electricity". You have purchased the wrong bulbs for your system. We will forward the necessary details for you to return these bulbs and are happy to assist you with choosing alternatives which suit your requirements. A quick call into our Technical Team prior to purchase would have ensured we could have advised you at that point and prevented the inconvenience of you purchasing the wrong products. Thank you for getting in touch. Kind Regards Patricia

Posted 4 years ago

“Packaging was damaged, I didn?t open until today and the light don?t work at all.”

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Posted 7 years ago

I am very sorry to read you experienced difficulty with your purchase. I will contact you directly with regard to resolving the matter. For future reference, in the event packaging is damaged in transit we would encourage customers to contact us without delay to allow us to address any problems with their order immediately. Thank you for your comments. Kind Regards Patricia MullaneCustomer Care Manager

Posted 4 years ago

“I placed my order and later received an email saying it had shipped with Apc for delivery 2 days later and a tracking number.. Shortly after I got another email saying it had shipped with Hermes. The delivery didn't arrive so I gave it another day just in case, but it still didn't arrive. I looked up the tracking that said it was in APC warehouse so I contacted Lyco by email. I got a response later that day showing my address and asking if it was correct as the Apc were apparently struggling to find me. That was as much as Lyco did for me and I finally managed to get APC to deliver it on 2nd April. It should have been delivered on 23rd March. I contacted Apc on three separate occasions and each time they said it would be sent out next day and blamed agency drivers they were using for non delivery, but it didn't arrive on any of those dates. In between I had emailed Lyco to ask them what they were doing to help me get this delivered but they didn't bother to reply, I was on my own. In summary my beef with Lyco is that even though I asked them to assist, they didn't even have the courtesy to reply and left me to try and sort it out. So, Customer service is a waste of time and I won't be using them again.”

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Posted 5 years ago

“Bought a 3 pack 80w spotlights at £30 and not one lasted longer than a day. Took a bulb out of another fitting to make sure it?s not wiring and the old bulb has been in 3 days. I wouldn?t touch this supplier again.”

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Posted 5 years ago

“I have not received my goods, and despite attempting to cancel the order and - having asked for a refund - I continue to get daily messages from Hermes (awful!) saying that they will try and deliver 'tomorrow'. But it seems that tomorrow never comes. - I waited in for a promised delivery on Wednesday 9th October (5pm - 7pm), without success.”

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Posted 5 years ago

“I can not comment on your service as the goods have not yet arrived 19/12/18”

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Posted 6 years ago

“Useless!! The goods have still not arrived and they have not even offered a refund!!!”

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Posted 7 years ago

“Waiting six weeks for delivery is not satisfactory, despite paying for fast service and being told that the lightbulbs were on their way back in April!!!”

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Posted 6 years ago

“I don't rate these they worked once and haven't since , I emailed your customer service team and have had no reply , rude.”

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Posted 7 years ago

“Paid for next day delivery but it was didn't arrive in time. Emailed them to ask for a postage refund but no reply. Very disappointing.”

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Posted 6 years ago

“I'm still waiting for delivery. I apprecaite that the current lockdown is impacting delivery schedules but I received an email from your courier saying it would arrive on 07/04/2020 at 4pm, but I'm still waiting. Unfortunately i can't get an answer to any of my phone calls.”

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Posted 5 years ago

“Because I ordered at the weekend apparently I did not get a response to my email chat for more than 36 hours by which was too late”

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Posted 8 years ago

“Purchase and delivery, great, everything a customer would expect. Follow up service - abysmal. Product was not as expected so I contacted Lyco to replace or refund. They ignored 2 emails for nearly 3 weeks, so I called. I was told someone was dealing with it, placed on hold, and then told that the light was adjustable as if there was nothing wrong with it. I insisted on a replacement and agreed they would email me details to return the original product. The new light arrived, identical problem, no word on the return. Another 2 emails to chase, nothing. A final email saying I would obtain a refund via the credit card company and bin the lights, and amazingly a response the next day! Both products returned in 1 delivery, and now over 6 weeks later still no reply or refund. No plans to buy from Lyco again and a call to my credit card to get a refund.”

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Posted 5 years ago

“Very poor. The item was never delivered despite several phone calls. Excuses ranged from an inability to find the house, there being no house name to no one being at home. I left clear instructions with the reception staff ( who were all very sympathetic and did their best) where the house was located. There is a house name. I was at home on each occasion.”

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Posted 7 years ago

“Don't say next day delivery and deliver the following day. Trying to change the delivery address due to this was like pulling teeth, but was finally rectified.”

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Posted 8 years ago

“i still have not recieved my purchace so how can i rate it more than one star”

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Posted 5 years ago

“Let down by DPD. 'Unable to find address' then 'Delayed driver' Should have been delivered Friday 29/06/18. Finally got it Weds 04/07/18”

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Posted 6 years ago

Lyco is rated 4.7 based on 16,480 reviews