Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,477 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for goods - tracker said delivery today !! need for the weekend !”

Helpful Report

Posted 1 week ago

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers and hope to have your order with you as soon as we possibly can. Kind regards Customer Care Team

Posted 5 days ago

“The order took way too long very unhappy”

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Posted 1 month ago

I am sorry that you feel your experience shopping with us wasn’t as it should have been. Let us know please if we can assist further. Kind regards The customer care Team

Posted 1 month ago

“Very dissapointed with Lyco, ordered a new light fitting Monday night which was promised next day delivery. As it was for my wife's business which she couldn't work without, guess what? waited all day Tuesday with various messages of delays and in the end failure. It arrived finally midday Wednesday, too late for fitting so another day of work lost. If you can't deliver when you say don't deceive people!”

Helpful Report

Posted 4 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Kind regards Customer Care Team

Posted 3 months ago

“Disappointed no goods received despite assurances from fedex to say delivery has been made.”

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Posted 6 months ago

“Take extra care to order the correct item as costs for delivery,return and reordering correct item (wrong colour bezel ordered) would be best part of £20 for a relatively small low cost item.”

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Posted 7 months ago

“Item not yet delivered James”

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Posted 7 months ago

“Still awaiting delivery of order despite you saying next day. Not impressed at all as fittings were due to be fitted today so had to cancel work. My customer not impressed either”

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Posted 9 months ago

“My last two orders have taken at least over two weeks so not very good really !”

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Posted 1 year ago

“Not too happy at the moment the strip light we ordered was not the one we received.”

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Posted 1 year ago

“Unsure if I can leave a review… I’ve not received the items that were supposed to of been delivered yesterday. Based on my experience so far… poor. “If ordered before such hour it will be delivered by 1pm Saturday. Today is Sunday and still no delivery. Unfortunately for me I’m now away until Thursday so by the time I receive it, it’ll be almost a week late!”

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Posted 1 year ago

“I would love to review the Lyco products and service. I have received a prompt delivery of somebody else's order for light bulbs. I have emailed their Customer Services to sort this matter out but have not had a response from them in 3 days. Will I get my light bulbs ???”

Helpful Report

Posted 1 year ago

Thanks for taking the time to comment and apologies there was an issue with your order. I can see we have replaced this for you and they have been delivered today. Kind Regards Customer Service

Posted 1 year ago

“Delivery date missed. Goods not delivered. When I check my account " no orders". Looks like the order has been lost.”

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Posted 1 year ago

“Light was advertised as energy efficient rating as A, I received and it states rating of E, dissapointed as misleading.”

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Posted 1 year ago

“Delivery was good but the product was damaged beyond repair. end caps and lamp holders.”

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Posted 1 year ago

“I received a completely smashed parcel with every bulb broken. Lyco have failed to provide me with a replacement within 2 weeks. I won't use them again.”

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Posted 1 year ago

Thank you for reporting the damages the tubes will be with you 17th November as we are currently awaiting a delivery of stock. If you need anything further please contact customerservice@lyco.co.uk

Posted 1 year ago

“Shipped an incorrect item in the order. I suspect they ran out of what I wanted and shipped an inferior cheaper version Can’t seemingly be bothered to respond to my request about it Not very good”

Helpful Report

Posted 1 year ago

I am sorry that you feel your experience shopping with us wasn’t as it should have been. Any customer who is not entirely happy with their purchase can return this under our 30-day return process, contact customerservice@onlinelighting.co.uk they will help you. I can see the goods are being replaced and will be with you the week of 6th November

Posted 1 year ago

“Paid for next day delivery not including weekend expected delivery between mon tues at latest get a text from Hermes to say anothe r24 goes not good enough”

Helpful Report

Posted 1 year ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 1 year ago

“Poor customer service, phone and email No one answered the phone or reply to emails I am sorry a company reply to good reviews and ignore customer had bad experience is poor company”

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Posted 1 year ago

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lyco.co.uk they will help you. The Customer Care Team

Posted 1 year ago

“Still have not received part of my order and haven’t had a response from your team yet.”

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Posted 1 year ago

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lyco.co.uk they will help you. The Customer Care Team

Posted 1 year ago

“Why do you send review requests when I haven’t even had the delivery yet. Its so irritating.”

Helpful Report

Posted 1 year ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 1 year ago

Lyco is rated 4.7 based on 16,477 reviews