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Lyco Reviews

4.7 Rating 16,346 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not too happy at the moment the strip light we ordered was not the one we received.”

Posted 1 month ago

“Unsure if I can leave a review… I’ve not received the items that were supposed to of been delivered yesterday. Based on my experience so far… poor. “If ordered before such hour it will be delivered by 1pm Saturday. Today is Sunday and still no delivery. Unfortunately for me I’m now away until Thursday so by the time I receive it, it’ll be almost a week late!”

Posted 2 months ago

“I would love to review the Lyco products and service. I have received a prompt delivery of somebody else's order for light bulbs. I have emailed their Customer Services to sort this matter out but have not had a response from them in 3 days. Will I get my light bulbs ???”

Posted 2 months ago

Thanks for taking the time to comment and apologies there was an issue with your order. I can see we have replaced this for you and they have been delivered today. Kind Regards Customer Service

Posted 2 months ago

“Delivery date missed. Goods not delivered. When I check my account " no orders". Looks like the order has been lost.”

Posted 3 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. The Customer Care Team

Posted 3 months ago

“Light was advertised as energy efficient rating as A, I received and it states rating of E, dissapointed as misleading.”

Posted 4 months ago

“Delivery was good but the product was damaged beyond repair. end caps and lamp holders.”

Posted 4 months ago

“I received a completely smashed parcel with every bulb broken. Lyco have failed to provide me with a replacement within 2 weeks. I won't use them again.”

Posted 5 months ago

Thank you for reporting the damages the tubes will be with you 17th November as we are currently awaiting a delivery of stock. If you need anything further please contact customerservice@lyco.co.uk

Posted 5 months ago

“Shipped an incorrect item in the order. I suspect they ran out of what I wanted and shipped an inferior cheaper version Can’t seemingly be bothered to respond to my request about it Not very good”

Posted 5 months ago

I am sorry that you feel your experience shopping with us wasn’t as it should have been. Any customer who is not entirely happy with their purchase can return this under our 30-day return process, contact customerservice@onlinelighting.co.uk they will help you. I can see the goods are being replaced and will be with you the week of 6th November

Posted 5 months ago

“Paid for next day delivery not including weekend expected delivery between mon tues at latest get a text from Hermes to say anothe r24 goes not good enough”

Posted 6 months ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 5 months ago

“Poor customer service, phone and email No one answered the phone or reply to emails I am sorry a company reply to good reviews and ignore customer had bad experience is poor company”

Posted 6 months ago

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lyco.co.uk they will help you. The Customer Care Team

Posted 5 months ago

“Still have not received part of my order and haven’t had a response from your team yet.”

Posted 6 months ago

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lyco.co.uk they will help you. The Customer Care Team

Posted 5 months ago

“Why do you send review requests when I haven’t even had the delivery yet. Its so irritating.”

Posted 10 months ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 9 months ago

“your del people lie I have waited in my shop for the del. they said they tried to del at 17.13 which is not true.”

Posted 10 months ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 9 months ago

“Still haven't received it yet.”

Posted 10 months ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 9 months ago

“Can’t fault the delivery however the item I ordered was not that was advertised what. The item received completely different to that shown online, called customer services to say the lights were warm white not cool white but they argued that the box said cool white and that’s what had to be in the box, informed them what I received was not was advertised again told well the box says cool white and that’s what you’ve received. The light was different to the one shown online but the customer service agent was not bothered Extremely rude customer services and the items are being sent back asap! Not at all what expected and will defo not be using this company ever again!”

Posted 1 year ago

Thank you for getting in touch and we are sorry you are not happy with your experience shopping with us. The light you purchased has a colour temperature of 4000K which on the Kelvin scale is "Cool White". Kelvins are used in lighting to measure the colour temperature of a particular light bulb. Having sold a considerable number of units of this light we know the light in question is 4000K thus deemed Cool White and the information on our website and the manufacturers packaging is correct. We suspect you are comparing this light to a "daylight" colour temperature light (6000 - 6500K) you already have installed which gives off a blue white hue. Therefore the cool white would indeed look "warmer" and more "yellowy" in comparison with daylight colour temperature. As with all purchases by our customers which do not suit requirements the goods can of course be returned for refund as we advised during the recent conversation. We understand it is frustrating if the incorrect product is purchased in error and were doing our best to assist. The Customer Care Team

Posted 1 year ago

“Carrier service rubbish payed for my delivery and still can’t be bothered to think and find my address, taking false location pictures as proof of delivery attempt is unacceptable.”

Posted 1 year ago

Please accept our sincere apologies. We have escalated the matter to our EVRi Account Mangers and hope to have your order with you as soon as we possibly can. The Customer Care Team

Posted 1 year ago

“Goods arrived in damaged box and every item broken. Expecting a full replacement as soon as possible given the bad experience.”

Posted 1 year ago

So sorry your order arrived damaged. Despite best efforts periodically damage occurs in transit to fragile items. I am pleased to note your order was replaced once we were made aware of the issue. Thank you for your order. The Customer Care Team

Posted 1 year ago

“Delivery still not turned up 48 hours later Despite paying next day delivery charge”

Posted 1 year ago

So sorry for the delay. The delivery network is extremely congested as more businesses avail of carriers rather than Royal Mail due to the strikes. We have a dedicated team monitoring all dispatched orders on a daily basis. Thank you for your order. The Customer Care Team

Posted 1 year ago

“Not happy, paid the extra postage and it still hasn't turned up. Now working in my dark office as it hadn't arrived in time. I had hope to fit it to the ceiling prior to working Why did I pay the extra. Clive”

Posted 1 year ago

So sorry for the delay. The delivery network is extremely congested as more businesses avail of carriers rather than Royal Mail due to the strikes. We have a dedicated team monitoring all dispatched orders on a daily basis. Thank you for your order. The Customer Care Team

Posted 1 year ago

“Light faulty, would not switch on”

Posted 1 year ago

So sorry to hear this. Pleased to note however a replacement was sent out once we were advised of the issue. Thank you for your order. The Customer Care Team

Posted 1 year ago

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Lyco is rated 4.7 based on 16,346 reviews