Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,596 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet to receive goods. Delivery service asked for completion of response including ref number on card left by driver. No card left by driver. No response possible . No goods.”

Helpful Report

Posted 5 days ago

“I haven't recievedy parcel. Yet and I'm being asked to provide a review. So far, one star as it was supposed to be 2 day delivery. I ordered it on Thursday and was told I'd receive a tracking number when it was despatched. It's now Saturday and I have no tracking number. I was expecting to have the parcel by now, and it seems it hasn't even been despatched. So thanks for that Lie Co.”

Helpful Report

Posted 5 days ago

I am sorry that you feel your experience shopping with us wasn’t as it should have been. I am pleased to be able to confirm that the order was delivered today . Please accept my apologies . Kind regards The Customer Care Team

Posted 2 days ago

“You said delivery would be within 1-2 working days. I ordered on Wednesday and needed the lights by Friday for my builder to fit as he's here today, but they're due to be delivered on Saturday. I would have gone to Toolstation or Screwfix if I hadn't been misled by your 1-2 working days delivery. I now need to get my builder back on another day so another £300 day rate and £10.20 parking permit. Really disappointed.”

Helpful Report

Posted 2 months ago

I am sorry you feel our service has not met your expectations however we will make sure to take your feedback on board to improve ourselves. Kind regards The Customer care Team

Posted 1 month ago

“Hard to write a review of Lyco itself, since I haven't received my item yet, after a week. This is mainly down to FedEx not delivering even though my item has been sitting at the local distribution centre for several days.”

Helpful Report

Posted 5 months ago

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers and hope to have your order with you as soon as we possibly can But in the meantime i am glad we have contacted you and got a new order out to you . Kind regards The Customer Care Team

Posted 5 months ago

“Not really impressed missed a bit when ordering cancelled within mins of ordering. They sent them to the wrong address tried to return only option on there website for 2 labels so I paid twice to return it. All I wanted to do was switch it don’t sell over the weekend if you can’t afford one person to monitor the emails Absolute joke the returns process is so confusing 15 to avoid printing and guess what I’ve still got to go and print nothing sent but a pdf ahhhhhh”

Helpful Report

Posted 7 months ago

“It is said next day delivery and good shipping fee - 5 days and counting”

Helpful Report

Posted 9 months ago

“I would think twice when ordering from these two companies because I duplicated the order & emailed them within 5 minutes to cancel one of them but & still got both orders & now I have to pay to send it back I am sorry but the product is very good”

Helpful Report

Posted 1 year ago

“Please sort out my FEDEX delivery - no lights ordered have arrived !”

Helpful Report

Posted 11 months ago

“Ordered on 27/02/03 on a 1 day delivery finally arrived on 02/04/24. Email sent unanswered very u professional.”

Helpful Report

Posted 2 years ago

“We already have an older Lutec Vesta security light with camera and that works fine. I wanted to get another Lutec so we could use the same Secury'Light app. However I just cannot get the the Lutec Pollux set up. I have tried many times and many resets and it keeps failing. I called the Lyco customer services, but they could not help me and gave me another number to call the Lutec helpline. I've called then at least a dozen times and just get a recorded message 'None of our support team are available to take your call. Please leave a message'. Several messages were left to call me back and nothing. I guess I will now be looking for a refund. Please don't buy this product!”

Helpful Report

Posted 2 years ago

“These are a replacement for the two units that have failed from a previous order, why does it take so long for the customer service team to respond to messages. Nothing seems to change with customer response, unless of course your spending money with them, then the team are right there. Very poor handling of customer complaints and guarantee issues”

Helpful Report

Posted 2 years ago

“Unfortunately no fault of lyco, our coving was delivered damaged. Out of seven coving, four was damaged and not usable. Contacted customer service, spoke to Debbie. After sending photos, was given a full refund. Unfortunately due to delivery issues and stock, was not able to re order.”

Helpful Report

Posted 1 year ago

“I cannot judge these R7's because I have not yet received them.”

Helpful Report

Posted 1 year ago

“How can I when I have not received my fittings”

Helpful Report

Posted 1 year ago

“Damaged on delivery and then they tell me manufacture don’t make the light anymore”

Helpful Report

Posted 1 year ago

“Damaged item, emailed customer service twice no contact!!. Still waiting for a reply. Very poor service!!”

Helpful Report

Posted 1 year ago

“I ordered 4 of these and all boxes had been opened when delivered and the fixing brackets badly bent one of the boxes was minus the fixing brackets making installation impossible we have raised a ticket and apparently it will be looked into in the next 2 working days but we haven’t heard anything yet shame really the fittings are top quality cast aluminium and they look great when illuminated”

Helpful Report

Posted 1 year ago

“Ordered the wrong ones had to send them back Very difficult to work out which to get”

Helpful Report

Posted 1 year ago

“Sadly my parcel arrived in a million pieces. There was no protective packaging used.”

Helpful Report

Posted 1 year ago

“Dreadful customer service. They don't answer the phones so you have to leave a message and nobody gets back to you. Products delivered damaged and eventually Laura emailed and said they would be replaced the next day, but this never happened. I noticed on installation the tracks were different, the one metre lengths had a ridge that the two metre didn’t, but the ones I tested accepted the fittings. Gone to fit fittings to all the tracks and one of the two metre tracks is slightly too narrow. Tried ringing again and what a surprise nobody answers”

Helpful Report

Posted 1 year ago

Lyco is rated 4.7 based on 16,596 reviews