Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,525 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 27/02/03 on a 1 day delivery finally arrived on 02/04/24. Email sent unanswered very u professional.”

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Posted 1 year ago

“We already have an older Lutec Vesta security light with camera and that works fine. I wanted to get another Lutec so we could use the same Secury'Light app. However I just cannot get the the Lutec Pollux set up. I have tried many times and many resets and it keeps failing. I called the Lyco customer services, but they could not help me and gave me another number to call the Lutec helpline. I've called then at least a dozen times and just get a recorded message 'None of our support team are available to take your call. Please leave a message'. Several messages were left to call me back and nothing. I guess I will now be looking for a refund. Please don't buy this product!”

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Posted 1 year ago

“These are a replacement for the two units that have failed from a previous order, why does it take so long for the customer service team to respond to messages. Nothing seems to change with customer response, unless of course your spending money with them, then the team are right there. Very poor handling of customer complaints and guarantee issues”

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Posted 1 year ago

“Unfortunately no fault of lyco, our coving was delivered damaged. Out of seven coving, four was damaged and not usable. Contacted customer service, spoke to Debbie. After sending photos, was given a full refund. Unfortunately due to delivery issues and stock, was not able to re order.”

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Posted 11 months ago

“I cannot judge these R7's because I have not yet received them.”

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Posted 11 months ago

“How can I when I have not received my fittings”

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Posted 11 months ago

“Damaged on delivery and then they tell me manufacture don’t make the light anymore”

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Posted 10 months ago

“Damaged item, emailed customer service twice no contact!!. Still waiting for a reply. Very poor service!!”

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Posted 9 months ago

“I ordered 4 of these and all boxes had been opened when delivered and the fixing brackets badly bent one of the boxes was minus the fixing brackets making installation impossible we have raised a ticket and apparently it will be looked into in the next 2 working days but we haven’t heard anything yet shame really the fittings are top quality cast aluminium and they look great when illuminated”

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Posted 9 months ago

“Ordered the wrong ones had to send them back Very difficult to work out which to get”

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Posted 9 months ago

“Sadly my parcel arrived in a million pieces. There was no protective packaging used.”

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Posted 6 months ago

“Dreadful customer service. They don't answer the phones so you have to leave a message and nobody gets back to you. Products delivered damaged and eventually Laura emailed and said they would be replaced the next day, but this never happened. I noticed on installation the tracks were different, the one metre lengths had a ridge that the two metre didn’t, but the ones I tested accepted the fittings. Gone to fit fittings to all the tracks and one of the two metre tracks is slightly too narrow. Tried ringing again and what a surprise nobody answers”

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Posted 6 months ago

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Posted 5 months ago

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Posted 4 weeks ago

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Posted 1 week ago

“Haven't received anything got delivery driver stolen package”

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Posted 2 years ago

“Terrible return process! I’m beyond frustrated. I need to return my items because they’re too big, but the customer service is useless. They sent me online, and it’s impossible to book with any courier other than DPD. I’ve left messages and emailed, but no one responds! How am I supposed to return these items if they’re too big to carry and I can’t arrange a pickup with another courier? This is unacceptable—please fix your return system!”

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Posted 7 months ago

“Please I ordered those bulbs but it’s wrong for my butcher was explosion power so how I can send it back”

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Posted 5 months ago

“Wrong colour sent and then expect me to jump through hoops to resolve”

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Posted 2 months ago

“Still not had delivery. They said the 13 th Aug then next day before 10 30 still not here and I paid for delivery”

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Posted 1 month ago

We are am sorry you feel our service has not met your expectations Please contact customerservice@lighting-direct.co.uk they will help you. Regards, Customer Care Team

Posted 1 month ago

Lyco is rated 4.7 based on 16,525 reviews