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Lyco Reviews

4.7 Rating 16,353 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,353 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor. After a MONTH I still await the correct items. I ordered two warm white reflector lamps but received one warm white and one cold 6000k lamp. Following an email I was sent a replacement BUT Lyco again sent the wrong lamp. I have had no reply to recent e-mails and no return telephone calls. This is VERY BAD.”

Posted 4 years ago

Sincere apologies David. There was a mix-up in our warehouse over these two very similar products. Unfortunately when we got to the route of the issue we then overlooked sending out the correct lamp to you. I am so sorry. The correct lamp has been dispatched now and you should receive it within a couple of days. Periodically we make mistakes but are usually much quicker at resolving than we were in this case. Thank you for getting in touch. Kind Regards Patricia

Posted 3 years ago

“The worst service ever. After 4 phone calls and 3 E mails, I have still not received the promised delivery. Hermes the carrier has failed to deliver on 5 days and I have now cancelled the order. An absolute farce! I just hope LYCO show a little more efficiency in refunding my money. NEVER AGAIN!”

Posted 4 years ago

“I havent got my parcel!!! And nobody is coming back to me. I cannot contact them or Hermes. If I could put no star i would”

Posted 4 years ago

“avoid this company. lost almost 3 weeks waiting for the parcel. apparently they use a very cheap delivery company that has lost my parcel twice.”

Posted 4 years ago

“Advertised on Amazon as next day delivery. Lyco ignored those and delivered two day?s later. Did not respond to my correspondence asking why this happened?”

Posted 4 years ago

“very poor reply service from customer services, when I required information on the product I purchased from lyco, particularly because it was a safety issue with electricity. Not at all impressed by lack of seriousness from lyco customer services.”

Posted 4 years ago

I am sorry there was no one available when you phoned earlier this afternoon. However since you called us I understand one of our Technical Team has been in email contact with you to explain your existing driver is not compatible with these bulbs. This is not a "safety issue with electricity". You have purchased the wrong bulbs for your system. We will forward the necessary details for you to return these bulbs and are happy to assist you with choosing alternatives which suit your requirements. A quick call into our Technical Team prior to purchase would have ensured we could have advised you at that point and prevented the inconvenience of you purchasing the wrong products. Thank you for getting in touch. Kind Regards Patricia

Posted 3 years ago

“Delivery was long and light didn?t”

Posted 4 years ago

“One star is for the product, not the service. Item arrived on time, undamaged.”

Posted 4 years ago

“Lights ordered on 21october now 30 October nine day wait ! NO LIGHTS ... unable to get help by phone to Lyco - answer phone message left - no reply - email sent - no reply have to wait three days for reply still waiting !!! Hermes have allegedly tried to deliver items three times text ... for delivery arrives after time slot.... unable to connect Hermes by phone or email WE WOULD LIKE TO KNOW WHAT IS GOING ON. PLEASE HELP”

Posted 4 years ago

“They use Hermes which is an appalling delivery service. I ordered my products a month ago. When I order they said 3 days to deliver and I am still waiting. The service I have had is terrible.”

Posted 4 years ago

“So what, who cares? These ratings for companies doing what they are supposed to do are just a load of tosh.”

Posted 4 years ago

“Excellent service, superb product, highly priced and with excessive added delivery costs”

Posted 4 years ago

“Bought a 3 pack 80w spotlights at £30 and not one lasted longer than a day. Took a bulb out of another fitting to make sure it?s not wiring and the old bulb has been in 3 days. I wouldn?t touch this supplier again.”

Posted 4 years ago

“Okay, quality of product and delivery was good. The problem is what you are not informed about when purchasing this light. Having selected the light fitting and then the recommended tube from the Lyco page you would assume that it would be a very simple matter of fitting the light and putting in the recommended tube flick the switch and bingo all good to go. NO! ths is not the case. It turns out that the new fitting you just bought must be modified by changing the wiring configuration to bypass the ballast unit. This is because the recommended tube is LED. You should make it clear to the buyer that the recommended tube for this light will not work!!! That is not until you have rewired the light fitting as this is something unexpected and not everyone would feel comfortable in doing themselves. After some initial frustration and then saved by a visit to YouTube the new light is in my shed and working nicely with a by-passed ballast. .”

Posted 4 years ago

“Goods arrived promptly but I have so queries with it. Have se.nt 2 emails but no response..”

Posted 4 years ago

“Absolutely awful”

Posted 4 years ago

“Chose next day delivery, which turned out to come two days later and after 5pm on the second day.”

Posted 4 years ago

“I have not received my goods, and despite attempting to cancel the order and - having asked for a refund - I continue to get daily messages from Hermes (awful!) saying that they will try and deliver 'tomorrow'. But it seems that tomorrow never comes. - I waited in for a promised delivery on Wednesday 9th October (5pm - 7pm), without success.”

Posted 4 years ago

“I ordered LED bulbs but the bulbs that I received get very hot instantly which confirms that they are not LEF”

Posted 4 years ago

“still waiting for parcel to arrive”

Posted 4 years ago

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Lyco is rated 4.7 based on 16,353 reviews