Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,480 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package better for delivering lights!”

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Posted 5 years ago

“Shocking service. Ordered on Wednesday before Easter bank holiday after speaking to them via phone they assured me if I chose Saturday delivery for an extra cost id recieve the goods. I didnt receive them until the Wednesday after so stopped me doing a job on the bank holiday Monday at a community center where it was only going to be closed that Monday for me to do the work. I was left out of pocket and now having to reschedule job. What an embarrassment!! Don't use”

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Posted 7 years ago

“Item arrived two days after delivery date give. I emailed the company and asked why and not give the reason of coronavirus situation. Received a very curt reply back stating how they control things to look after their staff and contract who they work with. Not even an apology or thank you for emailing them over the late delivery. Would never purchase from Lyco again or recommend anyone else to purchase from them. I star rated them as 1 but in reality I would say -2.”

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Posted 5 years ago

“Delivery took a week A similar order placed with another provider took 2 days”

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Posted 7 years ago

I am sorry you are disappointed with us. For future reference if you need items urgently, you can choose our "next working day" delivery service. On this occasion you chose the "three to five day" delivery option when you placed your on-line order hence the consignment took slightly longer to arrive. I hope you find this helpful. Kind Regards Patricia MullaneCustomer Care Manager

Posted 4 years ago

“Product arrived all bent and out of shape did not return it as it would have been more money to send it back”

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Posted 6 years ago

“Terrible service the! Lack of communication the items have not yet been sent and it mentions on the website that it will take 2-4 days to deliver. It has been way longer than that. I sent an email to customer service and after days I got not response.”

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Posted 5 years ago

“Ordered 2 photocell led bulbs in January,both needed for the job. 1 received then 2nd in late March. Not good enough had to purchase elsewhere”

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Posted 8 years ago

“Your customer care was abrupt”

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Posted 7 years ago

“Do not buy this product. The wiring label inside the unit is dangerously misleading and unit does not fit together flush so that the gap between the front and back can let in water. (This has been raised in another review). When I complained to Lyco all I got was **(word removed by Feefo) ** responses justifying the gap as being watertight (the fact that it looks so naff was not explained) and a denial that here was a wiring problem. There is supposed to be a wiring diagram (according to the badly written fitting instructions) but this was not enclosed but thankfully I spotted the error on the label inside the unit and took corrective action. For the money this is a rip off when you can buy better quality lamps at B&Q for only £25 (this cost nearly £80 including postage and VAT).”

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Posted 8 years ago

I am sorry you are so disappointed with the product you purchased. This is a very popular staple of our range, the feedback in the main has been positive albeit with mention from one customer that the instructions could do with some improvement.This feedback has been passed to our supplier. Some of the reviews previously posted on our website include the following:- * Super product doing the combination of dawn to dusk lighting with sensor as well. Fitted by electrician who found no issues. *We already have two of these on our stable block. They look good and work well. Giving low level lighting for security. * Installed 3 days ago. Very pleased so far. Works well. Installation instructions could be more detailed. When you contacted us we immediately checked our stock and found no issues with regard to the wiring labels or the wiring diagrams. Both were as they should be. It is regrettable that you would not agree to us collecting the light fitting you purchased to allow us to send for inspection. We did our very best to assist you in trying to establish the cause of your clear frustration therefore it is not correct to suggest that either our Technical Manager or myself acted in any way other than to try and reach a resolution for you, our valued customer. We strongly recommend that all light fittings are installed by a qualified contractor and would respectfully suggest if customers decide to carry out their own installations, they should before commencing, consider whether they have the necessary skill set to carry out the task safely and successfully. Thank you for taking the time to comment.

Posted 4 years ago

“Poor derlivery service and didn't deliver on a next day . Also delivery people didn't leave a delivery card as stated on emails if I wasn't in when they left items with a neighbour . Long delays as problems with suppliers so I received my order in three separate orders. And due to delays unable to install so if there is a problem with my order as stated on delivery letter time scale will have ran out . I was going to order more lights but after problems I have had Ian going else where. And also updates emails sent at unearthly hours such as this one . Then a little note pops up saying perfect ! Anything else? I think not .”

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Posted 8 years ago

“Problems with their courier, and items that were supposed to be in stock were not. Overall it took nearly 2 weeks to get a few light bulbs”

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Posted 7 years ago

“No response to customer service emails and related light bulb products purchased not compatible with the product they are related to”

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Posted 5 years ago

“I ordered LED bulbs but the bulbs that I received get very hot instantly which confirms that they are not LEF”

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Posted 5 years ago

“Have not received the item!”

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Posted 6 years ago

“I ordered a dusk to dawn floodlight in November 2016, then was told it was discontinued. The order was cancelled by Lyco. Mid-February they shipped a floodlight, with emailed paperwork showing it was the item I had originally ordered. What arrived was a PIR floodlight in a different style for which payment had been taken. Emails to advise them of this went unanswered for almost a week.”

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Posted 8 years ago

“The pedestal fan I received is incomplete, it does not even have a stand, it is only fit for the tip.”

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Posted 6 years ago

“Deadline for delivery missed twice. I had to phone Lyco to get updates. Customer Services abrupt and dismissive.”

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Posted 6 years ago

“Service is excellent as I have purchased recently but this strip light I can not get to work tried everything to no avail.”

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Posted 5 years ago

“Very disappointed with lyco ordered 2 low energy wall lights which came with damaged bulbs and haven't received my GLS led bulbs which I ordered on the 13th September and we are now on the 24th of September I wouldn't recommend this company to any of my friends and family I won't be using them again.”

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Posted 7 years ago

“When you order ensure the product is delivered to customers address not some address mikes away. Answer e mails!!!! Don?t eventually tell us it was Monday and your ?Customer service? is a bit behind.”

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Posted 6 years ago

Lyco is rated 4.7 based on 16,480 reviews