Purchase and delivery, great, everything a customer would expect. Follow up service - abysmal. Product was not as expected so I contacted Lyco to replace or refund. They ignored 2 emails for nearly 3 weeks, so I called. I was told someone was dealing with it, placed on hold, and then told that the light was adjustable as if there was nothing wrong with it. I insisted on a replacement and agreed they would email me details to return the original product. The new light arrived, identical problem, no word on the return. Another 2 emails to chase, nothing. A final email saying I would obtain a refund via the credit card company and bin the lights, and amazingly a response the next day! Both products returned in 1 delivery, and now over 6 weeks later still no reply or refund. No plans to buy from Lyco again and a call to my credit card to get a refund.