Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,480 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“your del people lie I have waited in my shop for the del. they said they tried to del at 17.13 which is not true.”

Helpful Report

Posted 2 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 2 years ago

“Still haven't received it yet.”

Helpful Report

Posted 2 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 2 years ago

“Can’t fault the delivery however the item I ordered was not that was advertised what. The item received completely different to that shown online, called customer services to say the lights were warm white not cool white but they argued that the box said cool white and that’s what had to be in the box, informed them what I received was not was advertised again told well the box says cool white and that’s what you’ve received. The light was different to the one shown online but the customer service agent was not bothered Extremely rude customer services and the items are being sent back asap! Not at all what expected and will defo not be using this company ever again!”

Helpful Report

Posted 2 years ago

Thank you for getting in touch and we are sorry you are not happy with your experience shopping with us. The light you purchased has a colour temperature of 4000K which on the Kelvin scale is "Cool White". Kelvins are used in lighting to measure the colour temperature of a particular light bulb. Having sold a considerable number of units of this light we know the light in question is 4000K thus deemed Cool White and the information on our website and the manufacturers packaging is correct. We suspect you are comparing this light to a "daylight" colour temperature light (6000 - 6500K) you already have installed which gives off a blue white hue. Therefore the cool white would indeed look "warmer" and more "yellowy" in comparison with daylight colour temperature. As with all purchases by our customers which do not suit requirements the goods can of course be returned for refund as we advised during the recent conversation. We understand it is frustrating if the incorrect product is purchased in error and were doing our best to assist. The Customer Care Team

Posted 2 years ago

“Carrier service rubbish payed for my delivery and still can’t be bothered to think and find my address, taking false location pictures as proof of delivery attempt is unacceptable.”

Helpful Report

Posted 2 years ago

Please accept our sincere apologies. We have escalated the matter to our EVRi Account Mangers and hope to have your order with you as soon as we possibly can. The Customer Care Team

Posted 2 years ago

“Goods arrived in damaged box and every item broken. Expecting a full replacement as soon as possible given the bad experience.”

Helpful Report

Posted 2 years ago

So sorry your order arrived damaged. Despite best efforts periodically damage occurs in transit to fragile items. I am pleased to note your order was replaced once we were made aware of the issue. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Delivery still not turned up 48 hours later Despite paying next day delivery charge”

Helpful Report

Posted 2 years ago

So sorry for the delay. The delivery network is extremely congested as more businesses avail of carriers rather than Royal Mail due to the strikes. We have a dedicated team monitoring all dispatched orders on a daily basis. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Not happy, paid the extra postage and it still hasn't turned up. Now working in my dark office as it hadn't arrived in time. I had hope to fit it to the ceiling prior to working Why did I pay the extra. Clive”

Helpful Report

Posted 2 years ago

“Light faulty, would not switch on”

Helpful Report

Posted 2 years ago

So sorry to hear this. Pleased to note however a replacement was sent out once we were advised of the issue. Thank you for your order. The Customer Care Team

Posted 2 years ago

“The product hasn’t been fitted yet but it’s here ready to go BUT the ordering of goods was awful I spent 45 minutes going backwards and forwards with different cards etc billing address and shipping address was soooooooo complicated not sure I would use you again sorry”

Helpful Report

Posted 2 years ago

Very sorry to hear you had difficulty placing an order. We have not had any similar feedback from other customers who placed orders successfully. Either our Sales or Customer Service teams would have been more than happy to lend assistance to you given the opportunity. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Connector is wrong. It has a plastic split sheath around the pins. Had to saw it off to get it to fit my plug and play Techmar lighting. Why has it changed?”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. The connectors on these garden lights was changed some years ago by the manufacturer due to European Regulations. It was not something Lyco had any control over whatsoever. Our Sales Team would have been able to advise you on the manufacturing changes if the opportunity had arisen. Disappointing for us to receive a one star review in these circumstances. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Since I haven’t received what I ordered yet it isn’t great, shall I continue?”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. Your order should be with you within two days. You chose the three to five day delivery service and not our express service hence your order is not with you as yet. Thank you for your custom. The Customer Care Team

Posted 2 years ago

“Delivered to wrong address”

Helpful Report

Posted 2 years ago

We would be grateful if you could contact us at customerservice@lyco.co.uk with some identifying details as we cannot seem to locate the incident you are reporting. The Customer Care Team

Posted 2 years ago

“Missing items”

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Posted 2 years ago

We were happy to be able to confirm to you all items were dispatched in multiple parcels. The Customer Care Team

Posted 2 years ago

“The Products are OK. However, their system initially confirmed I had not placed an order then charged and sent 4 separately packages including four delivery charges. Had I required 16 bulbs then one order would have been adequate, never four times four bulbs. Complete incompetence and indifference has been shown by Lyco Group Ltd.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. I am sorry you appear disappointed with your experience shopping with us. However, you repeated your original order a further three times despite being sent an order confirmation timed at 14:28, which you appear to have overlooked, after the very first transaction. Subsequent order confirmations sent to you were timed at 14:29, 14:30 and 14:31 respectively. I will forward these to you again. I am not sure why you believe this is an error on our part. We had no errors at all with our system and no similar feedback of any issue from other customers buying online at the same time. The best course of action perhaps would have been to contact us before repeating the order and we could have confirmed your original order had been received. In addition, regular checking spam/junk folders is always advised. If you need any assistance in relation to returning the unwanted items for refund please let us know and we will be happy to help. Our telephone number is 0346 646 1133 (Option 2). Our email address is customerservice@lyco.co.uk. The Customer Care Team

Posted 3 years ago

“2 bulbs smashed due to inadequate protective packing in delivery”

Helpful Report

Posted 3 years ago

Very sorry to hear two of your bulbs arrived damaged. Our products are fragile and despite best endeavours periodically damage occurs in transit. Having checked with the customer care team they do not appear to have been given the opportunity to resolve this matter prior to your post above. We will be in touch directly in this regard.

Posted 3 years ago

“Money taken from my account 4/5/21 still no delivery 9/5/21 no emails and unable to track parcel”

Helpful Report

Posted 4 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 3 years ago

“Abysmal delivery, not telling me unril it was too late when they would be delivering and leaving your floodlights at a neighbour and not telling me who or where it had been left.”

Helpful Report

Posted 4 years ago

I am sorry you are disappointed. The carriers send several notifications of the delivery time slots. Perhaps these were overlooked. The Customer Care Team

Posted 3 years ago

“Hi I haven't actually received my light! I ordered it before Easter!”

Helpful Report

Posted 4 years ago

Sincere apologies for the unexpected delay. The Customer Care Team

Posted 3 years ago

“I ordered two LED tubes, both of which arrived shattered as a result of being extremely poorly packed. Lyco put each i. A cardboard sheath and then left them to rattle inside a much larger cardboard box. As I had specifically pointed out they needed to be well packed, you can understand my dissatisfaction.”

Helpful Report

Posted 4 years ago

We dispatch tubes across the UK on a daily basis which arrive in perfect condtion. I am sorry that was not the case with your order. The Customer Care Team

Posted 3 years ago

“Poor service I'm afraid ... Ordered an item on 10 March and paid for Express Delivery (1-2 days) ... No delivery by 15 March ... Telephoned and spoke to Dean who said he would investigate and call me back ... No call by end of day ... Tried ringing again, to receive a message stating that calls are not being taken, nor is it possible to leave a message, and any contact needs to be by email ... Eventually the item was delivered and I was told that that the carriage charge would be refunded, but no apology ... A sorry tale”

Helpful Report

Posted 4 years ago

Apologies for the mishap. I can assure you it was not intentional. The Customer Care Team

Posted 3 years ago

Lyco is rated 4.7 based on 16,480 reviews