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Lyco Reviews

4.7 Rating 16,346 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy order and quick delivery. Lightweight, simple to fit and brilliant light. Couple of tiny niggles. An extra 250mm of cable would help avoid using a juction box and the delivery person completely ignored my instructions - I was out and asked for the package to be put over a side gate where it could not been seen. They left the package on my front door, easily seen from the road.”

Posted 4 weeks ago

Thanks for taking the time to comment, we appreciate your feedback. Apologies on behalf of the courier though for leaving it in full view, we will feed this back to them. Kind Regards Customer Service

Posted 2 weeks ago

“The shopping experience was fine with fast delivery, all good, thank you. The only negative is that the LED light bulbs ordered require a rubber sucker for easy installation and removal, and, although I already had one I did expect to find at least one in the box given the size of the order?”

Posted 2 months ago

Thanks for taking the time to comment. Your feedback is appreciated. Kind Regards Customer Service

Posted 2 months ago

“Nothing negative but the LED T8 tube didn’t fit the mounting in the kitchen. Apparently the “ballast” needs to be removed. I will have to buy a complete lighting unit.”

Posted 3 months ago

“i got my order, when you said. please ,with it,”

Posted 3 months ago

“Order was dealt with promptly and arrived in good order. I bought a 'Dimmable 40W LED Panel 1200mm x 300mm Daylight 5500K-6000K', however in the instructions it said 'don't use this item with a dimmer switch'. Also the webpage should mention, when buying this product that you also need the 40W LIFUD Driver - 1000mA. Very easy to put up for an average DIYer, and the light is very effective.”

Posted 4 months ago

“Good service.Delivery is rubbish.”

Posted 4 months ago

“Prices are competitive and range of stock very good. Great if you want bulk or expensive items. Delivery was prompt and easy to track - pity you need to spend £70 to get free delivery!!”

Posted 5 months ago

“sales service was good albeit a reminder needed to respond to queries - website excellent and delivery good except one parcel arrived with the packaging of the light tracks torn open at both ends which I am reporting to you later - looks like a delivery issue as they said there was an issue and a delay in delivering”

Posted 5 months ago

“Very fast delivery and easy to order etc, good communications”

Posted 5 months ago

“Quick post, good products.”

Posted 5 months ago

“The delivery was prompt but it appears I have received a LED light with a standard orange glow instead of the cool white. I must assume it was an oversight on my part but I can't return it as I have fitted it to the ceiilling”

Posted 8 months ago

“Was pleased how quick order came through”

Posted 10 months ago

Thanks so much. The Customer Care Team

Posted 10 months ago

“Prompt delivery. Extensive stock. Too many marketing emails”

Posted 11 months ago

“5W LED Globe SES/E14 Non-Dimmable Delayed twice due to supplier availability but Lyco (Rebecca) kept me informed and I am glad to confirm I took delivery. Thank you Rebecca.”

Posted 1 year ago

Many thanks for your feedback. The Customer Care Team

Posted 1 year ago

“Easy to use website Prompt delivery Excellent product Thank you”

Posted 1 year ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. The Customer Care Team

Posted 1 year ago

“Parcel expected Monday but arrived Tuesday due to transport problems...but i was kept informed It was delivered within the scheduled slot on the Tuesday It has not yet been opened for inspection”

Posted 1 year ago

Thank you for your order. The Customer Care Team

Posted 1 year ago

“The lights only arrived yesterday, but all looks good and hope they'll be sparkling very soon.”

Posted 1 year ago

Many thanks for taking the time to get in touch. We hope you are delighted with your choice. The Customer Care Team

Posted 1 year ago

“Very pleased with the item I purchased but it arrived damaged. Normally I would put this down to the postage service but as the outer box it came in was undamaged I would have to assume it was sent to me as such.”

Posted 1 year ago

Many thanks for getting in touch. So sorry for any disappointment caused. We would never intentionally send out a damaged product. We will review with our QC team as to how we can improve this area. The Customer Care Team

Posted 1 year ago

“Very good price and excellent delivery”

Posted 1 year ago

You are very welcome. Thank you. The Customer Care Team

Posted 1 year ago

“I found the ordering easy enough but your couriers leave a lot to be desired. On Friday they informed me that they had got my parcel and would be delivering it later. However ever since this message it has been one excuse after another and here we are at Saturday afternoon and nothing has arrived. So much for overnight deliveries??? I’ll update when I receive my lamp?”

Posted 1 year ago

We are very sorry for the carrier delay with delivering your order and apologise for any inconvenience caused to you as a result. The Customer Care Team

Posted 1 year ago

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Lyco is rated 4.7 based on 16,346 reviews