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Lyco Reviews

4.7 Rating 16,346 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not tried product yet as I awaiting electrician. However j in contacted yourselves regarding delaying the delivery for a week. I had no correspondence from you and the parcel was delivered whilst I was on holiday. So not overly impressed”

Posted 1 month ago

“Fast order processing and sending goods out. But Lyco seem to insist on personal delivery, so we missed first attempt. I think a couple of lights could be left in a safe place (our porch)”

Posted 1 month ago

“Delivery was the issue .. the courier called to say no one at home ..can't leave your parcel because the sender requests its handed to a person on delivery. So..?.. I didn't know when it was being delivered .. I am supposed stay home all day until its delivered yes!??. I'm a working electrician..how can I do that..?! 20 delivery's a week .. every week .. only you requests I have to be in to receive an order. If you had stated that in the first place I'd have save us both time and ordered from somewhere else .. as it was my well priced ..nice quality fittings cost me another £25 in lost labour when I returned to collect it .. but the neighbour who had taken it in had gone out .. so I didn't get it till the next day .. just hassle..expense.. boredom. Please just deliver to my safe place and take a photo to prove delivery .. like every one else.”

Posted 3 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. The Customer Care Team

Posted 3 months ago

“Waiting for parcel”

Posted 7 months ago

“I can't comment as the delivery company managed to send half the order to the wrong depot. Should have been delivered today05/05/23 but the rest of it not being delivered until 09/05/23. Very annoying as I wanted it today”

Posted 11 months ago

“Please with product VAT and postage Made my purchase seem rather expensive”

Posted 1 year ago

All our prices are inclusive of VAT on our website so the price a customer sees is the price the customer pays. VAT is charged as per HM Customs and Excise Regulations. Not quite sure why this is raised in your post. Our delivery charges are set out clearly on our website also and a breakdown shown at the checkout for customers to review prior to completing a transaction. The Customer Care Team

Posted 1 year ago

“I’m only giving 3 stars as they haven’t arrived yet and how can I give a review until I have used them for about a year. I can say they are due today and so a speedy turn round and good value as long as they last.”

Posted 1 year ago

Thank you for taking the time to get in touch. We hope you are delighted with your choice. The Customer Care Team

Posted 1 year ago

“Quick delivery which always helps. Shame that you advertise products that I wished to purchase but no longer stock which was less than helpful after several attempts on the phone to confirm.”

Posted 1 year ago

Sincere apologies - by the time your order was place the remaining stock had been sold. The Customer Care Team

Posted 1 year ago

“Great light easy to fit Needs delivery sorting”

Posted 1 year ago

We are very grateful for your feedback. The Customer Care Team

Posted 1 year ago

“Not received my parcel yet”

Posted 1 year ago

Thank you for getting in touch, unfortunately, our carriers APC were unable to deliver on the 8th and it is back out for delivery today THe Customer Care Team

Posted 1 year ago

“Very happy with purchase of LED bulbs. Shocking delivery schedule. Suggested delivery attempted on 8. July and card left. no card. delivered on 8 July and card left. No card. Phoned 12 July - told delivery would be that afternoon - no delivery. Phoned 13 July - delivery achieved at 11.30 a.m.”

Posted 2 years ago

Apologies for the unexpected delay with delivery. The Customer Service Team

Posted 2 years ago

“Light arrived very quickly after ordering. However I had a couple of technical queries that I need to discuss but message left and no reply.”

Posted 2 years ago

Apologies, our phone lines are very busy at times. We can also be contacted via email, Live Chat or various social media channels. The Customer Care Team

Posted 2 years ago

“A bit disappointed as I ordered a 2 m lighting track which came as two 1 m tracks and a great ugly connector. It was mentioned in the sub description but not made clear. The manufacturer does 2 m and 3 m tracks so then should be able to supply these. An inconvenience as I will have to return. Otherwise good service with ordering and next day delivery”

Posted 2 years ago

Thanks for your feedback. We do advise on the website the tracks are in 1m increments and all the necessary connectors supplied. I am sorry this does not suit your requirements.

Posted 2 years ago

“Goods have not even turned up yet ordered and paid for delivery for Saturday cannot even get through anyone will only accept emails pretty poor service so far”

Posted 2 years ago

“Great product but delivery company were Atrocious!! The web site is easy to use, the descriptions are good and the item was exactly what was described. The problem was with the delivery courier. Finally got here on day 3, after watching the tracker poodle round our estate for other deliveries and then not come here. APC overnight are just a joke, again and agin. Not just this seller but from others as well...”

Posted 3 years ago

“I find Lyco excellent generally but latest batch of bulbs had a smashed one. Pity”

Posted 3 years ago

“If I considered only the lamps performance when installed I would have given a 5* however there are is something about the lamp that I believe is a design fault that should be corrected. The on/auto and off switch is extremely fragile and mine broke on first use, fortunately it could be moved to the auto position with pliers and I only need the auto setting. However the lamp performed very well. It has an excellent PIR range and the lamp, when installed next to the front door and slightly above the keyhole illuminated the door threshold, step and keyhole excellently.”

Posted 3 years ago

“Prompt deivery. The specialist tube bulbs were perfect, however the GU10 spots won't stop flickering (and they're not on a dimmer switch). I may be saving energy but it's a bit irritating, fortunately only in a hallway.”

Posted 3 years ago

“The only thing with this LED bulb it is not bright enough”

Posted 3 years ago

“Sick of writing reviews for any item purchased. If it order was late or not what I ordered I would let you know. Stop sending revews and you just may get more customers”

Posted 3 years ago

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Lyco is rated 4.7 based on 16,346 reviews