Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.47

4.5 Rating 4,753 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 11th August 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed. Tried boots on at home, noticed one of the buttons was off a boot, on taking the off another one popped off. Returning to supplier”

Helpful Report

Posted 2 years ago

“I live in Canada, I ordered a pair of ankle boots on the 28/10/2023 paid £30 for shipping (over$50) have had no tracking number and it's now 7/11/2023 I don't yet have my boots so I understand the charge for shipping as next and marks and spencer deliver here inside a week. Mary”

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Posted 2 years ago

“Disappointed. Purchased a size 8. However, a size 41 arrived. True to form too small. If you order an 8, that is what you want! Have had to return them and am now £5.95 out of pocket (£3.95 p&p, and the £2 returns charge.) Will certainly not be ordering from this site again.”

Helpful Report

Posted 2 years ago

“Disappointed bought pair of lotus relife ankle boots, worn them daily for 3 weeks, just around house, went shopping in them twice in dry weather, soles started to part company from the main leather of the shoe, at £85 and 3 weeks worth of wear, would not reccomend the quality of the product, nor would I ever buy any other lotus shoe”

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Posted 3 years ago

“Unhappy. The right shoe is slightly wider than the left. The front toes of these suede shoes appear worn. The sides of the shoes are high and scrape on the lower part of one's ankles. Am about to return them and find this must be done in a limited number of days which I was unable to meet due to absence from home. Such a shame as I used to be an admirer and user of Lotus shoes, when buying them from a shop.”

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Posted 3 years ago

“Unfortunately I have not received my latest order over 2 weeks ago and I am going on holiday soon!”

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Posted 3 years ago

“I haven’t received shoes yet”

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Posted 3 years ago

“I have been buying Lotus slippers for many years. I get size 11. This time I have to return them as they are too small and I cannot get them on. When I compare them to the size 11 slippers that I still use the new ones are definitely a size smaller (and I have checked that they are both size 11!) You don't do a size 12 so I will have to stop using Lotus which is a pity.”

Helpful Report

Posted 3 years ago

“Shoes were not delivered because the courier had lost the parcel. No response from Lotus customer services. Will ask credit card company for refund.”

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Posted 3 years ago

“Bought a pair of Elisena shoes costing £69.99. The shoes were faulty and made a clicking sound on one of the heels where the rubber pad is which is loud when walking. Lotus refunded the shoes however also deducted the return costs from my refund which I am not happy about as the shoes were at fault ! I have sent two emails to date asking for a refund of the return costs but have not received a reply. Would not recommend !”

Helpful Report

Posted 3 years ago

“Unable to comment as the shoes & bag never arrived. Have been waiting since 22/05/23 for them to be delivered. Very disappointing service.”

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Posted 3 years ago

“Received confirmation my boots were with the delivery company. A few days later also received confirmation from the delivery company that my parcel would be with me soon. The day later the delivery company emailed to say there was a problem with my parcel and the tracking showed returns to sender. I contacted Lotus by email to check the status and was told the parcel was damaged and they would send out a replacement that day. Several days after I got an email saying I was being refunded as the boots were out of stock. Very disappointed”

Helpful Report

Posted 3 years ago

“Unfortunately the shoes were not delivered so unable to comment on the shoes! Very disappointed!”

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Posted 3 years ago

“Purchased 2 pairs of the same style and both had the same fault where the elastic was coming away from the patent. Surely a design fault that needs addressing!”

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Posted 3 years ago

“Order was refunded with no communication so no reason given. This was AFTER a dispatch notification. I've contacted support and had no reply. I'm assuming the order will not be arriving but I really don't know. It was clearly not dispatched when the notification was given and someone realised they didn't have stock of what I had ordered. Extremely unhappy with this service. Will not be ordering from you again.”

Helpful Report

Posted 3 years ago

“Poor quality. Had them a week and already there is a tear in the fabric.”

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Posted 3 years ago

“Womens UK 8 are now EU41 (used to be UK 7.5) What are women with EU 42 (UK8) supposed to put on their feet now? Hardly any makes are for sale in womens size 9 - I shall wear what I've got now unless I want a pair of mens shoes :(”

Helpful Report

Posted 3 years ago

“My own fault entirely but I spent £6 on shoes I never had. £3.99 delivery and £2 to return on an order over £65. Never again.”

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Posted 3 years ago

“I Ordered Men’s Wallace Classic Black Leather Galligan Loafers size 7 from Lotus Shoes they look very neat shoes, however the quality did not match the look,I returned them the following day due to a fault with the left shoe, it was very loose on the foot, the shoes have a strip of elastic fitted to upper/inner part of the shoe I think the elastic is intended to give the shoe some support to make it a snug fit on the foot but in this case it did nothing, the right shoe was a perfect fit.”

Helpful Report

Posted 3 years ago

“I’m sure that I’ll be delighted with my purchase when I receive it. I ordered ion the 9th January and am still waiting on Evri to deliver it, it’s now 18th January, I received a message from Evri to apologise that my parcel is delayed but they didn’t say how long for! Evri are giving reputable companies like Lotus Shoes a bad name!”

Helpful Report

Posted 3 years ago

Lotus Shoes is rated 4.5 based on 4,753 reviews