Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.47

4.5 Rating 4,753 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 11th August 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of your shoes on Wednesday 3rd July , paid £4.95 for next day delivery( Thursday 4th July) it has now been a week and no sign of the shoes, I’ve phoned and emailed customer services numerous time and no reply from either, I’ve even phoned the head office. So now I’m in limbo no shoes, taken my money and can’t get in touch with anyone. Please Help”

Helpful Report

Posted 2 years ago

“I’ve only worn the sandels once and the soles are pitted and ripped.They aren’t going to last more than 3/4 times of using. Very disappointed because they fit so well.”

Helpful Report

Posted 2 years ago

“I was not Impressed with the sandals. The material on them was a random pattern and the left one was very different from the right one. They looked odd so I've sent them back.”

Helpful Report

Posted 2 years ago

“Bought these shoes for my wife. Very poor quality and not something you would expect from a company who has been making shoes for decades :-(”

Helpful Report

Posted 2 years ago

“Very misleading with your sizing. I'm a size 3 and when the shoes l ordered arrived they were 36 which is a 3.5 So sadly as a new customer l will not order any more shoes from yourselves. One very disappointed customer.”

Helpful Report

Posted 2 years ago

“The rating I have awarded is based on the fact we ordered a pair of size 5 trainers and very disapponting the box contaned 1 x size 4 shoe and 1 x 5 shoe. Would have expected better stadard of quality control!”

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Posted 2 years ago

“Really not worth the money, this is the second pair of boots I’ve had (different styles) that are starting to fall apart at the heels. They were both lovely and very comfortable but sadly don’t last even with minimal wear. Customer service wasn’t interested in my complaint.”

Helpful Report

Posted 2 years ago

“Terrible service , I placed my order you took the payment and then on the day of delivery I received an email to say they were out of stock ! You should not have taken the order if you didn’t even have them !”

Helpful Report

Posted 2 years ago

“On arrival - one shoe had black mark. Tried to contact Lotus by telephone. Left a message no response. Emailed but not really helpful.”

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Posted 2 years ago

“I have 3 pairs of these trainers….all size 8 all fit perfectly. I couldn’t even get new pair on…too small! Completely different sizing! Rubbish!”

Helpful Report

Posted 2 years ago

“The boots are very nice but I sent the boots back because they are too tight. That happened five days ago, I sent the boots by royal mail and I still haven't received any answer from you.”

Helpful Report

Posted 2 years ago

“I was extremely unhappy. The shoes I ordered were not the shoes I recieved, they were the wrong colour. When I contacted the company, they confirmed the images on the website were wrong and they were unaware of this.”

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Posted 2 years ago

“Not very happy with the sizes. I bought two pairs of shoes from two different suppliers, one was Lotus shoes. I ordered size 8 from lotus and size 7 from another company. The size 7 fitted like a glove, Lotus size 8 was tight. Had to put them in a shoe stretcher.”

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Posted 2 years ago

“I ordered a navy pair of boots but received a black pair. Very disappointed.”

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Posted 2 years ago

“Unfortunately the slippers were too small. I take a size 6 but ordered a 7 . They were definitely not a 7 although labelled a 7. I feel I should not have to pay £2 since the sizing was incorrect. I would appreciate your comments please. With thanks.”

Helpful Report

Posted 2 years ago

“These shoes are not a good fit. They slip off my feet while walking making it impossible to wear them. I have tried a sole and heel grip but doesn’t help. Unfortunately I had worn them outside for 10 minutes so unable to return them. A complete waste of money.”

Helpful Report

Posted 2 years ago

“Cheap material and uncomfortable so returned them.”

Helpful Report

Posted 2 years ago

“I love Lotus shoes and loved the look of the ones I bought in the sale. I was so disappointed when they arrived because I couldn't get them on my feet. They were a very small fitting - I have never had this before with Lotus. Won't be buying anymore online - too costly with the return packaging. Finally they sent 2 pairs - identical order details arriving separate days. I've tried returning them but the PO won't accept the package because it's an identical label.”

Helpful Report

Posted 2 years ago

“I returned my order because they were totally the wrong boots dispatched. I asked for the original boots that I ordered to be sent to my (12/12/23). I haven’t received them to date. Not impressed. I didn’t pay for the returns because it wasn’t my fault there had to be returned.”

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Posted 2 years ago

“The shoes were lovely but, l couldn't even get them ony feet as they were to Narrow. I always buy Lotus shoes in a size 6 and never have a problem with them.l am very disappointed as l really did like the shoes”

Helpful Report

Posted 2 years ago

Lotus Shoes is rated 4.5 based on 4,753 reviews