Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 4,111 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really not worth the money, this is the second pair of boots I’ve had (different styles) that are starting to fall apart at the heels. They were both lovely and very comfortable but sadly don’t last even with minimal wear. Customer service wasn’t interested in my complaint.”

Helpful Report

Posted 1 year ago

“Terrible service , I placed my order you took the payment and then on the day of delivery I received an email to say they were out of stock ! You should not have taken the order if you didn’t even have them !”

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Posted 1 year ago

“On arrival - one shoe had black mark. Tried to contact Lotus by telephone. Left a message no response. Emailed but not really helpful.”

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Posted 1 year ago

“I have 3 pairs of these trainers….all size 8 all fit perfectly. I couldn’t even get new pair on…too small! Completely different sizing! Rubbish!”

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Posted 1 year ago

“The boots are very nice but I sent the boots back because they are too tight. That happened five days ago, I sent the boots by royal mail and I still haven't received any answer from you.”

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Posted 1 year ago

“I was extremely unhappy. The shoes I ordered were not the shoes I recieved, they were the wrong colour. When I contacted the company, they confirmed the images on the website were wrong and they were unaware of this.”

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Posted 1 year ago

“Not very happy with the sizes. I bought two pairs of shoes from two different suppliers, one was Lotus shoes. I ordered size 8 from lotus and size 7 from another company. The size 7 fitted like a glove, Lotus size 8 was tight. Had to put them in a shoe stretcher.”

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Posted 1 year ago

“I ordered a navy pair of boots but received a black pair. Very disappointed.”

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Posted 1 year ago

“Unfortunately the slippers were too small. I take a size 6 but ordered a 7 . They were definitely not a 7 although labelled a 7. I feel I should not have to pay £2 since the sizing was incorrect. I would appreciate your comments please. With thanks.”

Helpful Report

Posted 1 year ago

“These shoes are not a good fit. They slip off my feet while walking making it impossible to wear them. I have tried a sole and heel grip but doesn’t help. Unfortunately I had worn them outside for 10 minutes so unable to return them. A complete waste of money.”

Helpful Report

Posted 1 year ago

“Cheap material and uncomfortable so returned them.”

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Posted 1 year ago

“I love Lotus shoes and loved the look of the ones I bought in the sale. I was so disappointed when they arrived because I couldn't get them on my feet. They were a very small fitting - I have never had this before with Lotus. Won't be buying anymore online - too costly with the return packaging. Finally they sent 2 pairs - identical order details arriving separate days. I've tried returning them but the PO won't accept the package because it's an identical label.”

Helpful Report

Posted 1 year ago

“I returned my order because they were totally the wrong boots dispatched. I asked for the original boots that I ordered to be sent to my (12/12/23). I haven’t received them to date. Not impressed. I didn’t pay for the returns because it wasn’t my fault there had to be returned.”

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Posted 1 year ago

“The shoes were lovely but, l couldn't even get them ony feet as they were to Narrow. I always buy Lotus shoes in a size 6 and never have a problem with them.l am very disappointed as l really did like the shoes”

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Posted 1 year ago

“Really disappointed. Tried boots on at home, noticed one of the buttons was off a boot, on taking the off another one popped off. Returning to supplier”

Helpful Report

Posted 1 year ago

“I live in Canada, I ordered a pair of ankle boots on the 28/10/2023 paid £30 for shipping (over$50) have had no tracking number and it's now 7/11/2023 I don't yet have my boots so I understand the charge for shipping as next and marks and spencer deliver here inside a week. Mary”

Helpful Report

Posted 1 year ago

“Disappointed. Purchased a size 8. However, a size 41 arrived. True to form too small. If you order an 8, that is what you want! Have had to return them and am now £5.95 out of pocket (£3.95 p&p, and the £2 returns charge.) Will certainly not be ordering from this site again.”

Helpful Report

Posted 1 year ago

“Disappointed bought pair of lotus relife ankle boots, worn them daily for 3 weeks, just around house, went shopping in them twice in dry weather, soles started to part company from the main leather of the shoe, at £85 and 3 weeks worth of wear, would not reccomend the quality of the product, nor would I ever buy any other lotus shoe”

Helpful Report

Posted 2 years ago

“Unhappy. The right shoe is slightly wider than the left. The front toes of these suede shoes appear worn. The sides of the shoes are high and scrape on the lower part of one's ankles. Am about to return them and find this must be done in a limited number of days which I was unable to meet due to absence from home. Such a shame as I used to be an admirer and user of Lotus shoes, when buying them from a shop.”

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Posted 2 years ago

“Unfortunately I have not received my latest order over 2 weeks ago and I am going on holiday soon!”

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Posted 2 years ago

Lotus Shoes is rated 4.5 based on 4,111 reviews