Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lighting Direct Reviews

4.7 Rating 16,502 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,502 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should have received my light two weeks ago. Hasn?t arrived, you can?t ring them and they haven?t replied to my emails !”

Posted 3 years ago

Thank you for getting in touch. Your order left us yesterday (5th August) and will be with you tomorrow. Please check your emails for the notification from the carrier which has been sent. As advised on our website at the time of your order your particular choice was out of stock and not due in until yesterday. Unfortunately the situation over recent months surrounding Covid-19 has led to longer lead times for some products. This is something that is out of our control. I hope you will be delighted with your Nordlux Luxembourg Outdoor Light and bulb. Kind Regards Patricia Customer Care Manager

Posted 3 years ago

“Request sent 27th July 2020 Hermes received my lighting parcel at their depot on the 17th July 2020 ?we?ve got it? on their tracker system it states sorry for the delay we?ll have it on the move in the next 24 hours they have been stating that for the last 17 days on their tracking system. Could you please cancel that deliver and resend a new light unit by a more reliable courier? Or is it possible to get the parcel collected from there depot as it is creating a Health and Safety issue this end.”

Posted 3 years ago

Apologies for the delay with your order which appeared to have been lost in transit with Hermes. We will continue to liaise with them in order to retrieve. Delighted you have now received your replacement. The Customer Care Team

Posted 2 years ago

“By replying to emails and having a response to queries. An operating telephone service also.”

Posted 3 years ago

I am sorry to read you were disappointed with your experience shopping with us. We can be contacted via email, telephone, Live Chat and also various social media outlets. I'm not sure why you found it particularly difficult to get in touch as we communicate with many many customers on a daily basis, seven days a week. The Customer Care Team

Posted 2 years ago

“They could deliver items promptly not 5 weeks late. They could return phone calls and emails.”

Posted 3 years ago

“Ordered 10th June and haven?t received them yet.”

Posted 3 years ago

“My father bought me a ceiling light from this company The product I received was not what he ordered . The box had the picture of what I ordered but inside the box was completely different product . Then I noticed there is no customerservice phone number to try to contact so I emailed and hoped for answer I received a reply to provide pictures i did and then nothing happened 2 days after I emailed again ( see you have to follow up yourself they didn't even do that) after couple of days they said they are following up with the warehouse. And someone will come and collect the wrong product. . 10 days later DHL went to my dads to pick up the product as they wrongly had the billing address instead of where it did ship . Luckily we were living a street apart and my dad gave the right address to dhl guy but what if I was living in another town ?? . And today I finally got the right product . . My experience customer service and warehouse check is pretty awful . The 1 star I'm giving is because the product looks OK not sure if it works yet”

Posted 3 years ago

Thank you for getting in touch. I am sorry you are not happy with the speed of our customer service. We have a clear process if customers have any kind of query which is set out on our website. To be fair to all customers queries are dealt with chronologically. The matter you raised was in fact not an issue in our warehouse, but a supplier error. They had a packing mishap and the wrong light was enclosed in the product box. Hence this took a little longer than we would like to resolve as they had to re-open and check all their stock of that particular light. Unfortunately, despite best efforts errors occur and as soon as we were made aware we set about making things right for you. I will feedback to our carriers reference your further complaint on the collection. i hope you are delighted with your light. Kind Regards, Patricia

Posted 3 years ago

“I loved the product but a couple of days after I purchased them you reduced it by £10”

Posted 3 years ago

As with all retailers we have various promotions running throughout the year. We are sorry you missed out this time. The Customer Care Team

Posted 2 years ago

“Disappointed lights were for 90th birthday party but failed to arrive. Lights were then changed because unavailable and lights were of poor quality than the ones ordered Upset and frustrated”

Posted 3 years ago

“I was sent 2 damaged shelf lights, they must have been damaged before being packed, they have taken over 2 weeks to collect these, they do not answer calls and do not respond to emails. Even of they weren't damaged the quality of the product was appalling. I have no choice now but to go through lengthy process on instigating legal proceedings against them to recover my money. I would advise not to by anything off them or their group company Lyco”

Posted 3 years ago

I am very sorry your order arrived damaged. Despite best endeavours our fragile goods periodically get damaged in transit and would certainly not have been dispatched in anything other than perfect condition. Your collection was booked, as we promised when you advised of the damage, via DHL and we will investigate as to why this has not taken place as yet. I apologise for the inconvenience caused by the failure of the carrier to attend and will contact you directly with the revised arrangements. You have already been refunded in full for these products - if you could please check your records. If you wish we can forward the transaction details as confirmation. Thank you for getting in touch. Kind Regards Patricia Customer Care Manager

Posted 3 years ago

“Delivered the package to the correct address, won?t be using them again”

Posted 3 years ago

Thank you for getting in touch. We do not seem to have any report of a delivery issue from you on our system. If you would like to email us on customerservice@lighting-direct.co.uk we would more than happy to send feedback to our carriers. I am very sorry if you have been inconvenienced. Kind Regards Patricia

Posted 3 years ago

“Left totally in the dark over the progress of my order. All delivery dates quoted passed with no updates. Need to be more proactive, I do not envisage using again.”

Posted 3 years ago

I am very sorry for the delay with your order. As shown on the product page at the time of your order this item was not in stock. Unfortunately due to the situation surrounding Covid-19 some delays occurred getting certain products into stock. I am very pleased to advise your order has now left us and is due for delivery tomorrow, 20th July. Thank you for your customer and we very much hope you will shop with us again very soon. Kind Regards Patricia Customer Care Manager

Posted 3 years ago

“Ordered 5 outside lights on 25th May. Now 15th July and still not turned up!”

Posted 3 years ago

I am sorry you are disappointed. These solar lights were not in stock when you ordered as advised on the product page of our website. Difficulties surrounding Covid-19 meant they were later coming into stock than expected. I note they have now been dispatched and should be with you shortly. Thank you for getting in touch. Kind Regards Patricia Customer Care Manager

Posted 3 years ago

“Lights not arrived as one order still waiting on a light for customer, one light was damaged and I was told out of stock for repair/replacement despite showing as in stock via their own site? !!! Requested countless callbacks, not helpfull at all i still have no resolution....”

Posted 3 years ago

I am very sorry Mark for the delay in getting this matter resolved. Thank you for taking the time to talk with me today. As discussed, your replacements should be with you on or before tomorrow, Friday 17th. I hope you will shop with us again very soon. Kind Regards Patricia

Posted 3 years ago

“very good promt delivery”

Posted 3 years ago

Thank you so much

Posted 2 years ago

“The bulbs took over a week to be delivered even though I paid for express delivery. When they finally arrived they were all smashed. They did send replacements but again, that took 72 hrs to arrive. So, from time I ordered them to the time working bulbs were delivered It took 10 days.”

Posted 3 years ago

I apologise - despite best endeavours periodically our very fragile goods get damaged in transit. We did our best to resolve the issue as quickly as possible. Kind Regards Patricia Customer Care Manager

Posted 3 years ago

“Poor. I have been given 3 different delivery dates and although I can understand the difficulties and delays with orders during this time I have still not received 1 of the items on my order. The fact I have been asked to rate the service suggests lighting direct thinks all items have been delivered”

Posted 3 years ago

Thank you for your feedback and your patience. We obviously regret any delay to customers but unfortunately during these very challenging times unexpected hold ups are occurring much to our frustration also I can assure you. The Customer Care Team

Posted 2 years ago

“Informed delivery would be late, offered a refund which I accepted via email no confirmation from them emailed again then got an email saying items are being delivered 6 weeks after ordering.”

Posted 3 years ago

Sincere apologies. The prevailing circumstances unfortunately have resulted in delays occurring despite best endeavours. The Customer Care Team

Posted 2 years ago

“I complained that my Hermes? package had been left half a mile from my home in the street behind someone?s car. A chap kindly brought it round to me. I emailed the company and a very nice lady called Laura acknowledged my email saying that she had escalated it to her manager who hasn?t bothered to respond with an acknowledgement at least. The goods are fine but I won?t use the company again.”

Posted 3 years ago

I am sorry you were not happy with your experience. As promised the situation was escalated by the Customer Care Manager to the carriers in order to draw the unsatisfactory manner of delivery to their attention. The Customer Care Team

Posted 2 years ago

“Your asking me to leave a review for a product I haven?t received which you double billed for ....”

Posted 3 years ago

This order was placed on-line and included two lights for which the appropriate payment was taken. There is an opportunity to review orders and correct any mistakes before finalising a transaction on our website. The Customer Care Team

Posted 2 years ago

“Very slow in getting a reply, then was told someone else would reply with regards to 6 light fittings ordered with incorrect description”

Posted 3 years ago

We are sorry if you are unhappy with your experience shopping with us. The Customer Care Team

Posted 2 years ago

«
1
2
...
3
4
5
6
7
»

Lighting Direct is rated 4.7 based on 16,502 reviews