Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,871 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not delivered and no update”

Helpful Report

Posted 4 years ago

We are very sorry your order was unexpectedly delayed.

Posted 4 years ago

“Haven't received product, ordered in October”

Helpful Report

Posted 4 years ago

We are very sorry for the unexpected delay.

Posted 4 years ago

“Ordered it on the 22nd December and its now the 11th Feb and still not arrived.”

Helpful Report

Posted 4 years ago

I am sorry you had to wait for your order. Unfortunately it took longer than expected to get these linkable fittings into stock hence the update emails to give customers the opportunity to cancel their orders if the delay is unacceptable.

Posted 4 years ago

“Unfortunately still this item as not be delivered”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. Not sure where we have gone wrong here. Your order left us on the 8th Feb and was delivered less than 48 hours later at 16:23 on the 10th Feb and that was with our standard delivery service. The Customer Services Team

Posted 4 years ago

“Haven’t received the lights yet!”

Helpful Report

Posted 4 years ago

I am pleased to note your order which was placed on the 28th January was shipped on the 29th January as expected. The Customer Service Team

Posted 4 years ago

“Maybe waiting until I have received the order would make more sense🤔”

Helpful Report

Posted 4 years ago

We always appreciate feedback so apologies if your request for a review received you too promptly. We hope you will shop with us again another time. The Customer Service Team

Posted 4 years ago

“I ordered beautiful lights and when they turned up the glass was all broken. I am returning them and hopefully will have better luck on my replacements. I feel they should be packaged better. I have received glass pendants from a separate retailer and these were fine.”

Helpful Report

Posted 4 years ago

So sorry your order did not arrive with you in the first class condition expected. Despite best endeavours damage can occur in transit. We hope however you were delighted with your replacements. The Customer Care Team

Posted 4 years ago

“Well, I ordered and payed for 3 pendant lights. I had to call & email about delivery. I eventually received 1 light & I am still waiting for the other 2. I was told a while ago that I should have them on 18 Jan. Once again I had to contact to ask where they were. I was told that they had been dispatched. & I would hear from the carriers. It is now The evening of 20 Jan & still not heard or received any lights. I think that I should at least be offered a discount on this order. I have had to constantly chase up this order, not impressed at all”

Helpful Report

Posted 4 years ago

We are sorry you are disappointed. Unfortunately unexpected delays have occurred due to issues surrounding both Covid and new imports processes due to Brexit. You can be assured we are doing all we can to get orders to customer in a timely manner despite the circumstances. Update emails are sent on a regular basis in order to keep our customers informed. The Customer Service Team

Posted 4 years ago

“I still haven’t received my lights abs it’s been 2 weeks and no update”

Helpful Report

Posted 4 years ago

We are very sorry there was a delay with your goods arriving in stock.

Posted 4 years ago

“Not happy with the delivery at all. ordered on the 24th of December still not received payment taken on the 24th of December I THINK IF YOUR OUT OF STOCK DONT TAKE THE PAYMENT TILL YOU SEND ITEM !!!”

Helpful Report

Posted 4 years ago

We are disappointed you are not satisfied with your experience shopping with us. Information on stock availability is shown on each product page of our website. Customers can choose to either place an order or wait until the stock is showing as having arrived. I hope you were please with your order when it arrived with you and thank you for the subsequent order also. The Customer Service Team

Posted 4 years ago

“Disappointing considering the light fitting was fragile it was only packed in a cardboard box with no protection, and was damaged. Filled out the returns but will have to order again as cannot get an exchange.”

Helpful Report

Posted 4 years ago

So sorry Alice, your feedback was passed to our warehouse team. Thank you for taking the time to comment. The Customer Service Team

Posted 4 years ago

“Another false delivery time! Stayed in second time and no delivery. Hermes is hopeless. Another parcel from And Other Stories did not arrive after waiting 3 weeks from a November order. Ann Rowland”

Helpful Report

Posted 4 years ago

I'm very sorry Ann. Your order left us on the afternoon of the 18th December and I note it did not arrive with you until 16:54 on the 22nd. It would seem the driver had problems with his vehicle that took longer than expected to resolve. Due to the sheer amount of parcels in the network Hermes were unable to allocate a different driver. The Customer Service Team

Posted 4 years ago

“Delivery excellent but goods faulty. Unable to return them . Very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. Not sure why you believe you cannot return a faulty product. As a customer who has placed multiple orders with us have you overlooked the returns section on our website in the rare event a product is faulty or if a customer wishes to return a product under our Change Your Mind policy. There is also information on returning an item both on our order confirmations and delivery notes included in the packaging. The Customer Service Team

Posted 4 years ago

“Not great Im afraid ordered a lamp on 1st November so far just had bulbs and plug delivered. Also no acknowledgement of purchase and no delivery information on my lamp. I understand times are difficult but this is poor!”

Helpful Report

Posted 4 years ago

I am sorry you are disappointed. We send out regular updates in the event of any delays with products arriving with us. Perhaps these have been overlooked and have gone to junk/spam folder? The Customer Service Team

Posted 4 years ago

“Very disappointed indeed after ordering 2 lights for my lounge and only receiving one and having a live chat with Matt yesterday who assured me it would be here today and yet again it hasn’t arrived. Not a happy bunny as I have just moved into my property and all there is in my lounge is 2 light bulbs !! I was going to buy a light for my bedroom Aswell but have changed my mind in fact I would like to return the 1 light that did arrive as it’s no good on its own 😤”

Helpful Report

Posted 4 years ago

We are so sorry for what happened. Two lights were dispatched however one went missing in transit unfortunately while with the carriers. This is a rare occurrence but very frustrating for all concerned. We regret any inconvenience this may have caused you. The Customer Service Team

Posted 4 years ago

“Where do I start, ordered a lamp from lighting direct 6 weeks ago, I was told lamp was out of stock & they were waiting delivery & asked what I would like to do. I requested a refund, my request & ‘9’ emails were ignored. Then I get an email from a delivery company to say my lamp would be delivered on the 11th December, it didn’t arrive. Tried to contact said delivery company with no response, now awaiting response from lighting direct. Not holding out much hope, on receiving my lamp or my £150 refund!”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. I am not sure what happened here but we cannot locate any emails requesting cancellation and our Accounts and Carrier's records show the delivered light was retained by you. Customer Service Team

Posted 4 years ago

“Write a review? I haven’t receive the light I ordered 6 weeks ago - and you want me to write a review.”

Helpful Report

Posted 4 years ago

If you have received a request for feedback that indicates your order will have been dispatched and delivered shortly. The light you chose was not in stock at the time of your order as advised on our website. Challenging times have meant that unavoidable delays have occurred. Regular updates are sent to allow customers make the choice between accepting any delay or obtaining a refund. Thank you for taking the time to comment.

Posted 4 years ago

“After paying for the business express delivery I received the order after two days then part of my order was missing - I emailed as there is no phone number which took 24hours to get a reply from saying that the matter would be passed on to the relevant department - still waiting at the end of the day to hear & another email has been sent with my number on but not heard anything? I know people are working from home but this is not acceptable! The products I have received are very nice but had to send the electrician away as the job could not be completed without all of the order”

Helpful Report

Posted 4 years ago

We are extremely sorry part of your order was unavoidably delayed during these very challenging times. The Customer Care Team

Posted 4 years ago

“Had light fitted and bulbs fitted by a professional electrician, I bulb lights up fully and the other 2 are dull and flicker intermittently, a waste of money , product looks good when lights are not on”

Helpful Report

Posted 4 years ago

We are so sorry you are having a problem with the bulbs. If you are using a dimmer switch with these bulbs it must be an LED compatible dimmer switch otherwise flickering will occur. Our Customer Care team are there to advise and assist with such queries on customerservice@lighting-direct.co.uk.

Posted 4 years ago

“I placed a large order for an entire new build with a view to purchasing the remaining lights and lamps once the initial order was installed. Depsite paying for delivery that stated would take 2 - 5 days, 3 weeks later the order has not arrived. We have incurred costs from our electrician as we werent ready for him. Communication has been very poor on the part of this company.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to comment. Your order was dispatched as promised however its transit was interrupted once it arrived in Ireland hence you were refunded. We are sorry if any inconvenience was caused however we do advise both on our website and order confirmations that contractors should not be booked until goods are received and checked both for damage and suitability. The Customer Care Team

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,871 reviews