Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, 24-26 Vincent Avenue, Crownhill, Milton Keynes, Crownhill
Rating: 4.68

4.7 Rating 16,513 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,513 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 12th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not recieved delivery weeks and weeks after ordering poor service”

Helpful Report

Posted 3 years ago

We are so sorry you are disappointed. Unfortunately unexpected delays are occurring due to challenges surrounding Covid that are out of our hands. The Customer Care Team

Posted 2 years ago

“Wrong product was delivered though despite providing proof of this I was not believed and told I could only return the product if I paid myself. Response from customer services was patronising. I ask to raise the issue as a formal complaint but so far have heard nothing back.”

Helpful Report

Posted 4 years ago

We are very sorry you are disappointed with the service you received. Customer service excellence is very important to us. The Customer Care Team

Posted 2 years ago

“I placed an order on April 30. My money was taken and I had an email to say the item had been despatched. On May 2, Hermes sent a message to say they would deliver the parcel that afternoon. They didn't. On May 4, Hermes said there was a delay and on May 7 they said they were returning it to the sender (I've a screenprint of the tracking information). Hermes later deleted that entry and changed the date for returning to sender to May 12. I can't raise anyone at Lighting Direct either by email or phone. At first I thought the item must have been damaged in transit, but now wonder whether an actual parcel ever existed?”

Helpful Report

Posted 4 years ago

I am very sorry that you did not receive your order. Unfortunately it got damaged in transit and could not be delivered. During these challenging Covid-19 times it took a few days longer than normal for Hermes to advise us of the problem. As we have no more of these items in stock we were unable to replace the order. Our offices were closed over the Bank Holiday weekend hence no response at that time, However, you have already been refunded and an email sent to you to confirm. Kind Regards Patricia

Posted 3 years ago

“I ordered £100's worth of lighting and connectors from your website and whats been sent does not match up. the connectors do not connect to the lights, ive been sent 3 different sizes of things despite ordering exactly what comes up on your website to go with the lights ive ordered. I have called customer services many times and get an answer phone message. there are no instructions for returning the wrong items and now I'm stuck with workmen waiting to install the lights but I don't have the right connecteors and cant get though to anyone to fix the problem.”

Helpful Report

Posted 4 years ago

“I think the lockdown has fragmented their internal communications. I will give a more realistic assessment after the crisis.”

Helpful Report

Posted 4 years ago

Thank you for your understanding. We are following Government Guidelines with many personnel working remotely. I apologise if our response times are a touch slower than usual. The Customer Care Team

Posted 2 years ago

“I bought a 4ft LED tube which I thought would be OK to replace my fluorescent tube but the pins at the end are different to a standard tube. There were no other options available from lighting direct. It would have been good to have clearer information on this.”

Helpful Report

Posted 4 years ago

We are more than happy to offer advice on the most suitable products. We can be contacted via phone, email or by Live Chat seven days a week. The Customer Care Team

Posted 2 years ago

“I have not received the goods yet.”

Helpful Report

Posted 4 years ago

“I have recieved 2 packs of of lights but no plug to connect them to the mains supply. This makes them totally useless.”

Helpful Report

Posted 4 years ago

“I felt the items were not as described and requested a full refund. I was told it was my fault for making the wrong choice, as apparently I should have realised that Very Warm White is the same as Antique Bronze, ie orange. The email was quite curt and bordering on rude”

Helpful Report

Posted 4 years ago

“Poor customer service . I have ordered some lights 2 weeks ago which came incomplete and sent 3 emails and called 4 times no reply back from anyone . Having to chase in a daily basis for the correct lead which I have been told was sent last week ?? Still not received it and had no call back . Will be seeking a full refund soon as my patience is running out . Understand we are in testing times but all it takes is a response from someone that?s all .”

Helpful Report

Posted 4 years ago

“9 days later still haven?t received the lights. I suggest you use a different courier company; APC Overnight has let you down!!!”

Helpful Report

Posted 4 years ago

“Can I suggest you ask for a review after their delivery has taken place, alway irritating to ask how you did when nothing has arrived yet. Just demonstrates what a vacuous procedure this online bolstering is.”

Helpful Report

Posted 4 years ago

“I had to rate it one star because the state the delivery came in was shocking (see video)”

Helpful Report

Posted 4 years ago

“Sorry to say I've still have not received my goods and I've been charged for express delivery... fully appreciate times are hard but don't take peoples money if you can't deliver the service you are offering, its a shame because up until this point the service was ok.”

Helpful Report

Posted 4 years ago

“One set of butterfly lights do not work. Please advise how I go about returning these for a new set. The others are lovely.”

Helpful Report

Posted 4 years ago

“Difficult to comment on the product as I have not received it. Seems to be stuck in transit. Tried to call Lighting Direct but could not get through. E -mailed to tel them delivery issue but have not received a response.”

Helpful Report

Posted 4 years ago

“Your product was delivered smashed to bits. Postman returned box and I?ve heard nothing re refund. Terrible service.”

Helpful Report

Posted 4 years ago

“I foolishly paid an extra £5 for rapid delivery. The money would have been better spent on petrol and driving the 17 miles to Milton Keynes to collect the items. Once the company were told we were being messed about by the courier company, they acted and sent the package by a different courier. My wife was held prisoner for nearly 3 days, whilst she "Waited in" for the courier that never delivered. Products arrived and appear to be in good condition. Found "Discount codes" for this supplier on the internet, but they were invalid when applied to the purchase on their website. Doubtful that we would use this company again, expensive, discount disappointment and lamentable delivery.”

Helpful Report

Posted 4 years ago

“Tried twice and Parcel still not received. Leave it in a safe message or call me.”

Helpful Report

Posted 4 years ago

“Customer service was horrendous ,order 15. GU10 bulb on 24 Feb they just never arrived. No contact from Lighting Direct !!! I had to contact them where they told me they forgot yo send them out Unberlivable, Gave me a second date because there was no stock level and once more they did not turn up ... So I would,have expected a call and may be some form or compensation But No. So be carful when you order from them... I will not be ordering anything from them agian. Russell Firman from Liverpool”

Helpful Report

Posted 4 years ago

Thank you for taking the time to get in touch however I think perhaps there is a misunderstanding here. This order you refer to was placed on the 28th Feb and for our item codes 81088 & 81090. These are switches and sockets and not GU10 bulbs. The order was placed at 14:27 on 28th Feb and delivered on 29th at 12:37, less than 24 hours later. Having reviewed all your previous transactions there are no GU10 bulbs included in any of them. You will have received this review request in relation to your transaction for the sockets and switches. I think perhaps you have erroneously responded with feedback of a less than satisfactory experience with another retailer and not Lighting-Direct. Kind Regards Patricia Mullane Customer Care Manager

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,513 reviews