Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,016 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promised next working day delivery, actually took 14 working days. No courtesy call to tell me of delays.”

Helpful Report

Posted 8 years ago

“I placed an order on April 30. My money was taken and I had an email to say the item had been despatched. On May 2, Hermes sent a message to say they would deliver the parcel that afternoon. They didn't. On May 4, Hermes said there was a delay and on May 7 they said they were returning it to the sender (I've a screenprint of the tracking information). Hermes later deleted that entry and changed the date for returning to sender to May 12. I can't raise anyone at Lighting Direct either by email or phone. At first I thought the item must have been damaged in transit, but now wonder whether an actual parcel ever existed?”

Helpful Report

Posted 6 years ago

I am very sorry that you did not receive your order. Unfortunately it got damaged in transit and could not be delivered. During these challenging Covid-19 times it took a few days longer than normal for Hermes to advise us of the problem. As we have no more of these items in stock we were unable to replace the order. Our offices were closed over the Bank Holiday weekend hence no response at that time, However, you have already been refunded and an email sent to you to confirm. Kind Regards Patricia

Posted 5 years ago

“My order took over 5 weeks to arrive, no email to explain the reason, 3 phone calls from me to find out why. Because of the delay Pay Pall expired and had to go through that payment again.”

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Posted 10 years ago

I was disappinted to read that shopping with Lighting Direct did not meet your expectations. Unfortunately we suffered a delay in getting your chosen item into stock due to lack of availability at our supplier and for this I apologise. This is not the usual experience for one of our customers as we place great emphasis on excellent customer service and regularly get praised for the speed in which customers receive their purchases. On this occasion we were not able to fulfil an order as promptly as we would have preferred and your frustration is understandable. I am concerned that you did not receive the communication we sent advising of a delay because, having checked, email notification of the delay was sent out to you, however perhaps got caught in your security filter. With regard to PayPal, if a payment is left "pending" in a PayPal account for a certain amound of time they cancel the payment authorisation which is what happened in your case, hence the process had to be repeated prior to the shipping of your fitting. I can understand how this also was an annoyance. You purchased one of our most popular fittings and I am sure you are very pleased with your decision. I really hope you will shop again with us very soon. Please feel free to contact me directly on 0843 3177820 (local rate) should you wish. Thank you for taking the time to leave feedback. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Change carrier from Hermes. Lights delivered broken, took one month to complete the order.”

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Posted 6 years ago

“Bought the lights to fit into the ground, last only for a month, have spoke with them, they happy to exchange, but i have to return lights to them first, which mean in need to destroy all my driveway were lights been installed”

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Posted 6 years ago

“Reply to an email detailing a faulty product”

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Posted 7 years ago

“Selling a poor quality product when there are much better ones on the market at lower prices.”

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Posted 11 years ago

The Megaman range is one of the big name brands we sell along with Philips and Sylvania these are more costly than the lesser known brands but all should work in the same efficient manner. If you are unhappy with the items you are welcome to use our 14 Day Change Your Mind guarantee for any unused lamps if you would like to do this please contact the customer service team on 08433177820 who will be happy to provide you with a returns no. Regards Jayne Bates Customer Service Advisor

Posted 5 years ago

“Twice that the light fitting doesn?t work. Have to pay both times to the electrician. Wasted of money.”

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Posted 6 years ago

“Poor customer service . I have ordered some lights 2 weeks ago which came incomplete and sent 3 emails and called 4 times no reply back from anyone . Having to chase in a daily basis for the correct lead which I have been told was sent last week ?? Still not received it and had no call back . Will be seeking a full refund soon as my patience is running out . Understand we are in testing times but all it takes is a response from someone that?s all .”

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Posted 6 years ago

“The lights were not at all as described. An extremely difficult return. Not impressed!”

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Posted 8 years ago

“We found what we wanted, ordered it for next day delivery. Two items out of four arrived. We were told that one was out of stock and could never have been next day delivery. (Eh? The order was accepted.) One of the second two items arrived after two days. After waiting five days, we enquired about the fourth item to be told we had had it and it was signed for by us. On checking, the items had been mixed up by their office. We had to prove by sending copies of the invoices that there were four items ordered and only three had arrived. At the present moment we await the imminent delivery of the fourth item. We feel we have had a battle to get it! They blamed the carriers. Haven't checked the payment was correct yet. Not holding my breath.”

Helpful Report

Posted 7 years ago

“I have not received the goods ordered on the 4th January .”

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Posted 6 years ago

“wrong cable sent, no offer of a replacement told to break a piece off to make it fit, not the cable shown on website not the cable I ordered,”

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Posted 9 years ago

“One of the fittings was damaged (broken bulb and scratched barrel). I explained i had to go ahead and fit that day. As reqested i sent 3 photos. I have not heard anymore since. From saturday i shall be away for 2 weeks.”

Helpful Report

Posted 9 years ago

I am sorry you seem dissatisfied with your shopping experience. When advised us of the damage we offered to send a replacement immediately and arrange a collection of the original item. You declined this option therefore I am not sure where you believe we went wrong. It was explained at the time that installation of the product would render it ineligible for return and replacement. It is disappointing you are unhappy with the level of service you received. Thank you for taking the time to leave feedback. Kind Regards Patricia MullaneCustomer Service Manager

Posted 5 years ago

“lights expected dates where way off no call to inform me of this, I had to call up customer service who seemed unsure what was happening themselves, won't use again”

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Posted 8 years ago

“I have recieved 2 packs of of lights but no plug to connect them to the mains supply. This makes them totally useless.”

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Posted 6 years ago

“Poor shipping times and very poor packaging. Customer service could not give accurate information as wether items had been posted or not.”

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Posted 6 years ago

“I have waited since may for my lights and am still waiting. I stayed in all day last Thursday and then had to walk my dogs. The delivery arrived at 7.15pm . What do you think people do all day. the drivers never even attempted to drop the lights with my neighbour who would have signed for them”

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Posted 7 years ago

“Half the order arrived - NO POLE - and no idea when it will turn up! No apology, no communication What is the point of sending out a Tall Outdoor Post without the tall post! Shocking service”

Helpful Report

Posted 10 years ago

I apologise, we made a mistake. This particular fitting is in two parts and in error only the one part was sent out. This has been brought to the attention of the relevant personnel to prevent it happening again. As per my voicemail and email to you today, the required part has been dispatched to reach you tomorrow. Your order was delivered to you at 09:48 on 18th July however wewere only made aware by you today, 22nd July, there was a problem thus we did not have the opportunity before now to rectify the matter. Customer service is of the utmost importance to us and so as with any queries received, we have investigated and resolved the matter as speedily as possible, in this case within two hours of being made aware by you. I hope you will be very pleased with your purchase and look forward to you shopping with us again very soon. Kind Regards,

Posted 5 years ago

“Poor and misleading website. No indication of what "next working day" means given that couriers work on Saturdays. No indication that orders placed on Friday won't be fulfilled until Monday. Paid extra and wouldn't even have used the company if I had known. Could have got the same product cheaper from another supplier delivered on the Monday. Wasted payment of electrician to fix the light. Customer service inflexible, unsympathetic and abrupt. Wouldn't accept they had misled me.”

Helpful Report

Posted 8 years ago

I'm sorry you are disappointed with us but I'm not quite sure where we have gone wrong here. You placed your orderat 16:16 on Friday 8th June and the following delivery options were available for you to choose:-Saturday, Sunday, Next Working Day & our Three to Five Day Service. You chose Next Working Day thus your order was delivered on Monday 11th June as per the order confirmation emailed to you. "Working Day" is an accepted term to denote weekdays as opposed to weekend days. I understand your frustration that your order did not arrive when you had expected but this is due to the delivery option you chose and not a case of you being misled. We delivered as per your instructions ie the next working day, Monday 11th.Our Customer Care team is consistently complimented on our speed, efficiency and friendly flexible approach and would have tried to explain to you where your error occurred. It is regrettable you don't concur with this view. RegardsPatricia MullaneCustomer Care Manager

Posted 5 years ago

Lighting Direct is rated 4.7 based on 17,016 reviews