Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,872 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found what we wanted, ordered it for next day delivery. Two items out of four arrived. We were told that one was out of stock and could never have been next day delivery. (Eh? The order was accepted.) One of the second two items arrived after two days. After waiting five days, we enquired about the fourth item to be told we had had it and it was signed for by us. On checking, the items had been mixed up by their office. We had to prove by sending copies of the invoices that there were four items ordered and only three had arrived. At the present moment we await the imminent delivery of the fourth item. We feel we have had a battle to get it! They blamed the carriers. Haven't checked the payment was correct yet. Not holding my breath.”

Helpful Report

Posted 7 years ago

“I have not received the goods ordered on the 4th January .”

Helpful Report

Posted 5 years ago

“wrong cable sent, no offer of a replacement told to break a piece off to make it fit, not the cable shown on website not the cable I ordered,”

Helpful Report

Posted 8 years ago

“One of the fittings was damaged (broken bulb and scratched barrel). I explained i had to go ahead and fit that day. As reqested i sent 3 photos. I have not heard anymore since. From saturday i shall be away for 2 weeks.”

Helpful Report

Posted 8 years ago

I am sorry you seem dissatisfied with your shopping experience. When advised us of the damage we offered to send a replacement immediately and arrange a collection of the original item. You declined this option therefore I am not sure where you believe we went wrong. It was explained at the time that installation of the product would render it ineligible for return and replacement. It is disappointing you are unhappy with the level of service you received. Thank you for taking the time to leave feedback. Kind Regards Patricia MullaneCustomer Service Manager

Posted 5 years ago

“lights expected dates where way off no call to inform me of this, I had to call up customer service who seemed unsure what was happening themselves, won't use again”

Helpful Report

Posted 8 years ago

“I have recieved 2 packs of of lights but no plug to connect them to the mains supply. This makes them totally useless.”

Helpful Report

Posted 5 years ago

“Poor shipping times and very poor packaging. Customer service could not give accurate information as wether items had been posted or not.”

Helpful Report

Posted 5 years ago

“I have waited since may for my lights and am still waiting. I stayed in all day last Thursday and then had to walk my dogs. The delivery arrived at 7.15pm . What do you think people do all day. the drivers never even attempted to drop the lights with my neighbour who would have signed for them”

Helpful Report

Posted 6 years ago

“Half the order arrived - NO POLE - and no idea when it will turn up! No apology, no communication What is the point of sending out a Tall Outdoor Post without the tall post! Shocking service”

Helpful Report

Posted 9 years ago

I apologise, we made a mistake. This particular fitting is in two parts and in error only the one part was sent out. This has been brought to the attention of the relevant personnel to prevent it happening again. As per my voicemail and email to you today, the required part has been dispatched to reach you tomorrow. Your order was delivered to you at 09:48 on 18th July however wewere only made aware by you today, 22nd July, there was a problem thus we did not have the opportunity before now to rectify the matter. Customer service is of the utmost importance to us and so as with any queries received, we have investigated and resolved the matter as speedily as possible, in this case within two hours of being made aware by you. I hope you will be very pleased with your purchase and look forward to you shopping with us again very soon. Kind Regards,

Posted 5 years ago

“Poor and misleading website. No indication of what "next working day" means given that couriers work on Saturdays. No indication that orders placed on Friday won't be fulfilled until Monday. Paid extra and wouldn't even have used the company if I had known. Could have got the same product cheaper from another supplier delivered on the Monday. Wasted payment of electrician to fix the light. Customer service inflexible, unsympathetic and abrupt. Wouldn't accept they had misled me.”

Helpful Report

Posted 7 years ago

I'm sorry you are disappointed with us but I'm not quite sure where we have gone wrong here. You placed your orderat 16:16 on Friday 8th June and the following delivery options were available for you to choose:-Saturday, Sunday, Next Working Day & our Three to Five Day Service. You chose Next Working Day thus your order was delivered on Monday 11th June as per the order confirmation emailed to you. "Working Day" is an accepted term to denote weekdays as opposed to weekend days. I understand your frustration that your order did not arrive when you had expected but this is due to the delivery option you chose and not a case of you being misled. We delivered as per your instructions ie the next working day, Monday 11th.Our Customer Care team is consistently complimented on our speed, efficiency and friendly flexible approach and would have tried to explain to you where your error occurred. It is regrettable you don't concur with this view. RegardsPatricia MullaneCustomer Care Manager

Posted 5 years ago

“Lightingdirect.co.uk is basically Lyco. Place an order for a Nordlux Funk 22 Semi-Opaque Ceiling Pendant Shade - Yellow. Description of product; Funk series of contemporary acrylic shades is available in either transparent or semi opaque, white inner finishes in a selection of colours Available in two size options, smaller Funk 22 and larger Funk 27 series Co-ordinating, contemporary pendant ceiling sockets are also available, update your look by using independently or with Funk series shades Shades are recommended for use with max 25W bulbs. On delivery I recieved someone else's order and called at a cost to myself as their number 0843 317 7824 is not a free number; I was informed that this had been an error and was originally instructed to repackage and return the incorrect item I had recieved and only then would be sent the correct item which I had ordered. Clearly I objected and only then was I told to dispose of the item rather than return it. A next day delivery was then arranged for a new item causing significant difficulties to myself. But still I did not complain. On delivery I discovered that the item could not be used as I had not purchased the separately available ceiling pendant. The product description failed to notify adequately that the shade MUST be purchased and used with the available to purchase separately ceiling pendant; that it CAN NOT be used without it, as the shade will not fit a standard ceiling pendant; this incurs an addition free of £16.99 on top of the initial outlay of £44.99 for the shade, equating to a full purchase price of £61.98 plus an additional £3.99 where applicable. I again called Lyco/ lighting direct and was told that I would now have to return the item myself at my own cost. Noting that the description really had been inadequate I then complained and was put through to Patricia whom was rude agreesive and adamant that not only did I need to return it myself she refunded to give me access to the return services described on the website. I tried to explain to her to previous issues that I had encountered she had no interest in listening to the customer, I informed her that I would review the service I was being provided with by them. As a housebound disabled customer I was unable to use easily other return service and the call was very distressing and found Patricia to be extremely disrespectful. I Later I received a call where Patricia claiming that she would now agree to a collection as she said she had been told of the previous delivery issues I had encountered, I agreed and waited for a collection and then refund. I emailed on the following Monday after the collection on the previous Thursday to chase the refund and was assured that this would be actioned in full no-later than the Friday coming. I did not recieve any monies so I had to send a warning letter advising them that they must refund with 14 days of receipt of the returned goods. I received a cryptic email claiming that I had been refunded in two parts clearing they had intended to try and charge me for the return, she claimed she would get bac to me; she did not. It took the full two weeks after they had the returns goods to get a full refund. I would avoid this company's they are rude unprofessional and when matters go wrong, you will not be treated respectfully, overwhelmingly dissatisfied and disappointed. I will never use thenm again.”

Helpful Report

Posted 8 years ago

“Wished to return purchased strip light because the incorrect one was ordered by mistake. It was not economical to do so because the initial deliver cost combined with return postage was more than the original price. Customer Care Advisor, *Personal information removed by Feefo* was not concerned that I would not be using Lighting Direct again. Stating by email ?This was not a problem at all? I was a returning Customer. Customer Care service with return postage price should be reviewed.”

Helpful Report

Posted 7 years ago

We are certainly not happy if a customer feels dissatisfied. I think perhaps my Team Member's words have been misunderstood and maybe taken out of context. She was responding to you advising you had had second thoughts about returning the items, having issued you returns details at your request. She was merely saying we are happy to do as you wish ie cancel down the return process. In order to keep our prices very competitive, any item to be returned that is not faulty or damaged is at the cost of the customer. Information regarding returning items is comprehensively covered on our website. However, we do our very best to provide as much information as possible on our product pages to allow customers to make the best possible choice for their requirements. In addition, we provide a free Technical Advice service which can be accessed via email, phone or web message. Our extremely experienced Sales Team would also have been able to advise that this Eterna fitting is not compatible with fittings made by other manufacturers. I understand your frustration at your error and am sorry you are disappointed with us but am not quite sure where we have gone wrong here. Regards Patricia Mullane Customer Care Manager

Posted 5 years ago

“Tried twice and Parcel still not received. Leave it in a safe message or call me.”

Helpful Report

Posted 5 years ago

“Have used them before but not again customer service not very good”

Helpful Report

Posted 8 years ago

“They had to ship three picture lights for me to have one working one. It seems to me this is very poor quality that a customer receives . I would like to know what Lyco will do to prevent this in the future. I was planning to buy three more lights but I can?t put up with all this frustration.”

Helpful Report

Posted 8 years ago

“I still have not received my order so can't comment on the product,but the delivery is apalling!”

Helpful Report

Posted 9 years ago

I am sorry to hear you have not yet received your order. Having checked the FedEx tracker delivery was attempted at 09:33 on the next working day after the order was placed unfortunately there was no one in to sign for it and a card was left. As per our website and dispatch email FedEx are obliged to obtain a signature unless other arrangements have been put in place ie instructions left on the website at time of ordering or with the Customer Care team. Delivery was re-attempted again the following day at 10:07 however again there was no one available to receive the package. FedEx have had no communication from you with regard to a convenient date or alternative delivery instructions and therefore will attempt again today with hopefully a successful outcome. Our Customer Care team will monitor todays attempt and contact you directly to reach a resolution should there be any difficulties. Thank you for taking the time to complete our feedback request. Kind Regards,

Posted 5 years ago

“Very poor customer service! I ordered two of the Milano Konstsmide hanging lanterns in Antique Black. The colour was not as described or as shown in the pictures. It was much more silver than black. Customer service was extremely unhelpful. They refused to pay for the cost of the return and forced me to pay to return the lamps. I would not shop with them again.”

Helpful Report

Posted 9 years ago

I am sorry you were disappointed with your choice, and it seems, with us. We work very hard to ensure the accuracy of our images, descriptions and specifications on our website to allow customers to make the very best possible choice. Extracts from customer feedback of this product have included the comments "the product looks great and is at a good price" & "Very pleased with lantern". We have sold many of these fittings with the reaction of our customers being very complimentary of its unique finish as shown in the images. Our customers, many of whom shop with us again and again, regularly comment on this forum very positively about our flexible, hassle free, no fuss, returns service and our customer care excellence. All our customers are important to us and we feel we tried our very best to resolve this with you both over the phone and by email and therefore it is disappointing that you do not concur. Kind Regards,

Posted 5 years ago

“Your asking me to leave a review for a product I haven?t received which you double billed for ....”

Helpful Report

Posted 5 years ago

This order was placed on-line and included two lights for which the appropriate payment was taken. There is an opportunity to review orders and correct any mistakes before finalising a transaction on our website. The Customer Care Team

Posted 4 years ago

“Didn't receive my order. Extremely poor courier service from Hermes. They kept changing the delivery time, kept cancelling delivery time and then finally they attempted delivery and no one in and returned the item to sender.”

Helpful Report

Posted 6 years ago

“Still waiting for our order to be delivered 7 days after dispatch notice received.Our electrician is about to give up.”

Helpful Report

Posted 8 years ago

I am very sorry there has been a delay with the delivery of your order - it would seem the driver has experienced some difficulty in this rural area. Thank you for providing the detailed directions which should ensure a successful delivery today.I am sorry we did not get the opportunity earlier to assist with this as had we been made aware we could have liaised with FedEx and had your order with you a week ago. Our Customer Care team is on hand to deal with any queries and can be contacted by phone, email or web message. I will be monitoring this consignment until I receive confirmation it has been received by you. We look forward to you shopping with us again very soon. Kind Regards,

Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,872 reviews