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Lighting Direct Reviews

4.7 Rating 16,502 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,502 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t deliver the spikes with the lights so we can’t actually use the lights !! Disappointed”

Posted 2 years ago

I understand you have reported all of your solar lights to be without spikes. The spikes can be accessed via the bottom of the light if you screw the cap off. They are stored there for transit. Disappointed not to have been given the opportunity to advise you of the above prior to your multiple negative posts that erroneously suggest parts were missing from your products. The Customer Care Team

Posted 2 years ago

“I have not yet recieved my light fittings. Lighting direct use Hermes, the worst delivery company in the world and they seem to have lost my parcel. 'There is a problem' they say. The electrician is booked and no lights!”

Posted 2 years ago

I am very sorry Catherine if you have been inconvenienced. We sent out a replacement order once it was established there had been an issue. We do advise customers both on our website and order confirmations not to book contractors until items are received and checked. Thank you for getting in touch. The Customer Care Team

Posted 2 years ago

“Unfortunately the lights arrived with the glass shade broken. More attention is needed with the packaging for such fragile items”

Posted 2 years ago

I am sorry your item arrived damaged. Our products are fragile and despite best endeavours damage periodically occurs. We will of course resolve this matter for you. Please contact customerservice@lighting-direct.co.uk and the team will be happy to assist. The Customer Care Team

Posted 2 years ago

“I INITIALLY ORDERED 2 LED DIMMABLE BULBS AND REALISED THAT I ALREADY HAVE SOME. SO I EMIDTATELY SENT AN EMAIL TO CANCEL MY PURCHASE WHICH HAS BEEN TOTALLY IGNORED. THANKS FOR NOTHING MUPPETS”

Posted 2 years ago

We deal with dozens of emails on a daily basis thus by the time yours was read the warehouse had already processed the order and we could not reverse the status. An urgent instruction would have been better advised via phone immediately, rather than by email. Orders are picked, packed and dispatched just as quickly as possible to meet our delivery commitments to our customers. I am sure you would not appreciate placing an order and us having a relaxed attitude to dispatch. The Customer Care Team

Posted 2 years ago

“Lighting Direct does not know the difference between a spotlight and a floodlight.”

Posted 2 years ago

Thank you for getting in touch. All our products have both images and comprehensive specifications on our website to ensure customers make the best possible choice to suit their needs. The Customer Care Team

Posted 2 years ago

“Just terrible. Paid more because they had them in stock, didn't recieve for 2 months. No communication from them, stay away!”

Posted 2 years ago

I am sorry you were unhappy with your experience shopping with us. These are challenging times and unfortunately unexpected delays are occurring. We have a process of notifying our customers via email regularly on the status of their order so i am puzzled as to why you would not have received these. Thank you for providing feedback. The Customer Service Team

Posted 2 years ago

“I paid for 1 - 2 day delivery and when the light didn’t arrive tried to get a refund. Customer services said they would refund then no money showed up / they didn’t reply to emails & calls go straight to voicemail. I’m still trying to resolve this!”

Posted 2 years ago

Thank you for getting in touch. As advised on the product page for the items you chose these were not in stock at the time of your order thus could not be sent out on a one to two day delivery service. You were refunded on 23rd June almost immediately we received your request. Please check with your bank as these funds left us seven days ago. Kind Regards Patricia Customer Care Manager

Posted 2 years ago

“Wrong items delivered, delivery process poor. Received the wrong items. Delivery of £20 of tubes was delayed as signature needed. For low value items where there is good security parcel could have been left out of sight and card noting location.”

Posted 2 years ago

I am sorry you were disappointed. Delivery instruction can be provided at the time of the order which we are happy to pass to the carriers. Unfortunately some carriers will not just leave parcels without permission. Thank you for getting in touch. The Customer Care Team

Posted 2 years ago

“Having ordered itemL1427112 on the 13hh of May for Saturday the 15th with express delivery for a 60th birthday party on Sunday the 16th i haven't received the item. ⁰”

Posted 2 years ago

Please accept our sincere apologies. The Customer Care Team

Posted 2 years ago

“I haven't received the item that I ordered 13 days ago as yet. One of the items is not in stock until August so I asked for it to be cancelled. I received no reply. I asked for an order update. Again no reply. Then I received an email from Hermes saying that the parcel was due to be received by them. Finally I received an invoice yesterday charging me for the item I asked to be cancelled. Not impressed so far and I haven't even received the item yet!”

Posted 2 years ago

Apologies, there is a point in the process where is it too late to try and locate a parcel among hundreds of similarly packaged orders. I am very sorry if you have been inconvenienced. The Customer Care Team

Posted 2 years ago

“Ordered two pendant ceiling lights. Lighting Direct suggested we needed specific bulbs so we purchased them a high cost. When the lights finally arrived 6 weeks late the bulbs did not even fit. Tried to return them but received no response to phone calls or emails to customer services. So we now have 10 bulbs at a cost of over £35.00 that are useless even though their supposed experts recommended them. Do not trust their recommended add-ons because custoemr servies will totally ignore you and will not replace them if incorrect.”

Posted 2 years ago

Thank you for taking the time to comment. I am sorry to hear you have a problem with the bulbs you purchased. Customers can initiate a very speedy return of any item simply by clicking the link on the website without the need to contact the customer service team. Parcels can be dropped off at a convenient point or collected directly from customers own premises if that is easier. As you seem to have overlooked this information we will contact you directly with the easy to follow process. Kind Regards Patricia Customer Care Manager

Posted 2 years ago

“Ordered two lamps and 2 bulbs. The lamps have arrived and are beautiful but do not work. Have tried multiples bulbs in them and in different plug sockets but still nothing. Not impressed so far, am waiting for a reply from customer service.”

Posted 3 years ago

I am sorry you had difficulties with your purchases and elected for a refund. We hope you will shop with us again soon. The Customer Care Team

Posted 2 years ago

“Ordered in December 2020. Took payment of lights with expected delivery within a few days. They have no phone number to call and so written an email to be told the goods will arrive early feb. Tried emailing 3 times now to which I received no response and their website is indicating April delivery. Beware this company appears to be scammers and shame on channel 4 to allow their logo to be referenced in their website. If I continue to not get a response I guess I have no other choice but to report them as fraud.”

Posted 3 years ago

Thank you for getting in touch. I think there has been a misunderstanding. As advised clearly on our website the lights you chose were not in stock at the time of your transaction. We have responded to each email advising the April delivery. Later than we would have hoped but unfortunately out of our hands due to prevailing circumstances. The Customer Service Team

Posted 2 years ago

“Still not delivered and no update”

Posted 3 years ago

We are very sorry your order was unexpectedly delayed.

Posted 2 years ago

“Haven't received product, ordered in October”

Posted 3 years ago

We are very sorry for the unexpected delay.

Posted 2 years ago

“Ordered it on the 22nd December and its now the 11th Feb and still not arrived.”

Posted 3 years ago

I am sorry you had to wait for your order. Unfortunately it took longer than expected to get these linkable fittings into stock hence the update emails to give customers the opportunity to cancel their orders if the delay is unacceptable.

Posted 2 years ago

“Unfortunately still this item as not be delivered”

Posted 3 years ago

Thank you for getting in touch. Not sure where we have gone wrong here. Your order left us on the 8th Feb and was delivered less than 48 hours later at 16:23 on the 10th Feb and that was with our standard delivery service. The Customer Services Team

Posted 2 years ago

“Haven’t received the lights yet!”

Posted 3 years ago

I am pleased to note your order which was placed on the 28th January was shipped on the 29th January as expected. The Customer Service Team

Posted 2 years ago

“Maybe waiting until I have received the order would make more sense🤔”

Posted 3 years ago

We always appreciate feedback so apologies if your request for a review received you too promptly. We hope you will shop with us again another time. The Customer Service Team

Posted 2 years ago

“I ordered beautiful lights and when they turned up the glass was all broken. I am returning them and hopefully will have better luck on my replacements. I feel they should be packaged better. I have received glass pendants from a separate retailer and these were fine.”

Posted 3 years ago

So sorry your order did not arrive with you in the first class condition expected. Despite best endeavours damage can occur in transit. We hope however you were delighted with your replacements. The Customer Care Team

Posted 2 years ago

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Lighting Direct is rated 4.7 based on 16,502 reviews