Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,046 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve not received a receipt or any details of when my order will be sent to me. It makes me think that this website could be fake.”

Helpful Report

Posted 3 weeks ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. The Customer Care Team

Posted 1 week ago

“Quite pleased with the light itself but not the 6 inches of cable that came with it. Not nearly enough.”

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Posted 8 months ago

Good morning Any customer who is not entirely happy with their purchase can contact customerservice@lighting-direct.co.uk they will help you. Kind regards Customer care team

Posted 8 months ago

“The lights that i ordered are not sighted straight so getting them straight is not going to work. Ie the mounting of the light in base is out of sink.”

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Posted 9 months ago

“Not put up yet, purchased antique brass effect - but they are black with literally a few brush strokes of antique brass paint - but they just look black - nothing like photo. So disappointed as I spent ages trying to find the colour I wanted to go with my decor.”

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Posted 10 months ago

“Difficult to write a review as being delivered by Fedex who haven’t managed to find us yet, so haven’t received my lights. I’ve sent my number and more information and haven’t heard anymore from them.”

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Posted 10 months ago

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers and hope to have your order with you as soon as we possibly can. Kind regards The customer care Team

Posted 10 months ago

“Bought 3 low voltage lights based on several previous purchases from yourselves. Unfortunately when they arrived (having been delivered a day late and to the wrong address) I found that these are totally incompatible with my existing system, the way they fix to the cable is completely different. This was not obvious from the website, as these look identical to one of the lights I already have from you. Therefore I cannot use them and irritatingly have had to pay to return them. Disappointed.”

Helpful Report

Posted 1 year ago

Any customer who is not entirely happy with their purchase can return this under our 30 day return process, contact customerservice@lighting-direct.co.uk they will help you Regards, Customer Care Team

Posted 1 year ago

“I thought these were bathroom wall lights But the are tiny !! Sold a pup”

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Posted 1 year ago

Good afternoon, Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lighting-direct.co.uk they will help you. Kind regards Customer service

Posted 1 year ago

“Waited 6 weeks for a light that magically appeared after I chased them. Not impressed”

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Posted 1 year ago

“Prompt delivery but 2 damaged products and no one responded to my email about this.”

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Posted 1 year ago

“Extremely efficient delivery and returns service - unfortunately the quality of the lights was very poor and not worth the money they cost.”

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Posted 2 years ago

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lighting-direct.co.uk they will help you. The Customer Service Team

Posted 2 years ago

“Placed an order on the 19th Dec and received an email shortly after saying the item was in stock so I was hoping to install before NYE as next day delivery was offered. Offices qwre closed between Christmas and new year so chased for an update on the 3rd Jan and was told it would be dispatched on the 10th. No reasons given for the delay and no response to my email when I asked why a stock item was taking so long to deliver.”

Helpful Report

Posted 2 years ago

Apologies for the delay with this order. Thanks for taking the time to make a review. Kind Regards Customer Service

Posted 2 years ago

“Expensive to return. The photo is deceptive - it's much bigger than it looks so check dimensions. I've had to return it. This cost £6.50. Many other retailers have free returns - especially those that only sell online. So I will not use Lighting Direct again unless they change this and offer free returns.”

Helpful Report

Posted 2 years ago

“Ordered a string of Festoon outdoor lighting Order promptly dispatched and delivered in good condition. Didn`t like the fact that overnight the price was reduced 40% and unable to supply festoon bulbs to fit with no idea when they would be in stock again. Overall disapointed”

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Posted 2 years ago

“Not yet received my item .I was told on tracker it was delivered but no information given on where the parcel was left .Neither of my neighbours have received it .No response yet from customer services unfortunately”

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Posted 2 years ago

“Ordered nearly 2 weeks ago and still hasn’t even been dispatched. When I emailed to ask what was going on they replied saying they are planning on dispatching the items 7 days later. What sort of nonsense is that, not dispatching an order for close to 3 weeks. Website and range of lights is good, so I think they deserve 2 stars but I also think I’m being generous at that.”

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Posted 2 years ago

“At first, I was delighted with my purchases of 2 lamps. Two months on, the base of one is changing colour. I have contacted Customer Services to see if this is normal and have not heard back from them. So I’m afraid I have been left feeling very disappointed.”

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Posted 2 years ago

“Wrote an email to customer service and did not receive a reply. We’re actually surprised when our order arrived!”

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Posted 2 years ago

“Whilst the quality of the product is great and item was well packaged and arrived promptly I’m really disappointed as they are black. The website description and picture is anthracite grey which is what I thought I had ordered”

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Posted 3 years ago

“Didn't expect a continental plug - we checked every detail we could before ordering as we needed a light we could plug in but nowhere did it say it wasn't a UK plug.”

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Posted 3 years ago

“our light arrived fine ,but the bulb was broken and im having trouble trying to get intouch so you,please contact me”

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Posted 3 years ago

Sorry to hear that. The return process can be accessed 24 hours a day / 7 days a week via our website. Alternatively please contact customerservice@lighting-direct.co.uk and they will be happy to assist.

Posted 3 years ago

Lighting Direct is rated 4.7 based on 17,046 reviews