Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,774 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website & good quality lights for my book shelves but I can’t work out how to dim them”

Helpful Report

Posted 2 months ago

Please contact customerservice@lighting-direct.co.uk they will help you with regards to your fitting Regards, Customer Care Team

Posted 2 months ago

“Delivery promise not held, sill waiting”

Helpful Report

Posted 4 months ago

Good afternoon, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Kind regards Customer service

Posted 3 months ago

“The shipping costs were really high in my opinion. The lights however were nice, although a lot smaller than I had thought. I would have returned but return delivery also £6.99 min so there wasn't much point. I would think twice before ordering in future.”

Helpful Report

Posted 4 months ago

Posted 3 months ago

“I ordered some lights in October 2024. Unfortunately, although showing in stock I then received notification they were not available and given a date for the next delivery in November. That date came and went, called up to be given a date in December. That date came and went, called up given another date in Jan 2025 yes you’ve guessed it that date came and went and was given another date in January, where this time they did actually arrive before the date. I was given the option for a refund during the process but I wanted these ones because they match others I already had. Having said all that the customer service team could not have been more apologetic… would I use them again, yes probably I would due to the great manner I was spoken to and the apologies.”

Helpful Report

Posted 4 months ago

Posted 3 months ago

“After ordering in November and not receiving the lights until the 19 of December I was a little disappointed with the customer service although the product is very good if I use LD again I would like better availability and customer service”

Helpful Report

Posted 5 months ago

Good afternoon I am sorry you feel our service has not met your expectations however we will make sure to take your feedback on board to improve ourselves. Kind regards Customer Care Team

Posted 3 months ago

“Said it would be one day delivery and still hasn't been delivered after a week. Didn't receive shipping instructions for five days whish said it would be delivered by 13:50 today and still hasn't arrived.”

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Posted 6 months ago

“Lights arrived in good condition but weren't plug in like I expected. Had to pay £6.50 to return lights which I think is expensive. This has put me off ordering other lights to try from Lighting Direct”

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Posted 6 months ago

“Lights quite good, but they need instructions - proper instructions, especially when there is a PIR involved.”

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Posted 7 months ago

“The light we ordered arrived broken. The box was in good condition so it may well have come from the factory like it. However when we returned it, although it was credited without fuss, our return postage wasn’t refunded so we are £6.50 down with nothing to show for it. There was no choice to use a cheaper courier either.”

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Posted 10 months ago

“Lighting direct and their customer service team were fine. However the bedside light took longer to deliver than I expected and the product though stylish is K RAP even fir the mist patient assembler the set up to get the cover the bits etc in place are dreadful. How so something so simple can be so frustrating is ridiculous to get everything in place it even comes with a faux plastic wine opener as part of the solution. Straight in the bin and ordered elsewhere.”

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Posted 1 year ago

“Product is good. Delivery service is very poor.”

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Posted 1 year ago

“2 Wall Lights (EDIT COSMIC WALL LIGHT WITH PLUG - GOLD) were ordered along with 1 recommended bulb (ENVIROLIGHT 4W WARM WHITE DIMMABLE LED DECORATIVE FILAMENT CANDLE BULB - SMALL SCREW CAP) so I could test how they looked with this bulb rather than ordering two and getting the wrong colour. Had to call customer service to expedite the lights as the bulb needed a few more days till it was in stock. In the order confirmation it stated the bulb would be sent separately when it was available but looks like the whole order had been halted until everything was in stock. Lights arrived shortly after sorting this but with the bulb too so thought this was odd. Lights look great but the wrong bulb was sent and doesn't even fit into the light as it's the wrong size. So delivery was later than expected and the wrong bulb was sent. The bulb I ordered says it won't be back in stock until September on the website so will be asking for a refund and looking elsewhere for bulbs I guess!”

Helpful Report

Posted 1 year ago

“Delivery was quick and smooth. However, the packaging seems not good enough to protect the product as there's only a cling film mounted on the product, wrapped with a very thin layer of corrugated cardboard labelled 'FRAGILE'. I would appreciate that minimal packageing is good for the environment, but if the product is labelled as fragile, something more should be added to protect the product rather then just a very thin layer of paper wrapped around and sent out to the customer. You can see there's a dent on the Ledvance Value 24W Cool White LED Slim Batten - 5ft Single SKU: 62504. Please see attached pictures.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, this will be passed onto the relevant department. Kind Regards Customer Service

Posted 1 year ago

“Poor Service ordered 14/12 contacted customer service online - no response. After calling on 18/12 finally delivered 19/12. No option to change delivery or nominate a safe place. Advertised as one day delivery - arrived 5 days after order placed at 20:45 - lucky we were home!. Products seem ok - no use so can't realistically comment. Not all pieces ordered available upon delivery.”

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Posted 1 year ago

“Can't really leave a review as a week after ordering, I haven't received the items or any tracking details. will leave a review when items arrive.”

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Posted 1 year ago

“Website is well presented and the selection of products is vast. Delivery was delayed, which was well communicated, but it might make me consider shopping elsewhere in the future. Product arrived as described and advertised online.”

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Posted 1 year ago

“On line order was easy and delivery as promised however when opening g the box, disappointed to find the product had scratches in several places and large fingerprints. Not sure this was a brand new item as would be expected so getting in touch to complain and return item.”

Helpful Report

Posted 1 year ago

“Lighting direct deliver very promptly. However I haven't been very impressed by the Lutec LED lights. I had four fitted in my garden. So far I have had to replace two. They are supposed to last 1000's hours, but this has not been the case. And of course, it is not just a matter of replacing the bulb.”

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Posted 1 year ago

“Goods arrived quickly in good condition but we have given 3 stars as the courier left the parcel outside the front door when we were not in and it was raining.”

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Posted 1 year ago

“Arrrived One of string lights only 4 out of 5 light up”

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Posted 2 years ago

Our customer care team will be happy to help. As per the information on our website and delivery notes we can be contacted by phone or email to assist with resolving any issues that may arise. The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,774 reviews