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Lighting Direct Reviews

4.7 Rating 16,484 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,484 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 24th December 2023

68

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 Wall Lights (EDIT COSMIC WALL LIGHT WITH PLUG - GOLD) were ordered along with 1 recommended bulb (ENVIROLIGHT 4W WARM WHITE DIMMABLE LED DECORATIVE FILAMENT CANDLE BULB - SMALL SCREW CAP) so I could test how they looked with this bulb rather than ordering two and getting the wrong colour. Had to call customer service to expedite the lights as the bulb needed a few more days till it was in stock. In the order confirmation it stated the bulb would be sent separately when it was available but looks like the whole order had been halted until everything was in stock. Lights arrived shortly after sorting this but with the bulb too so thought this was odd. Lights look great but the wrong bulb was sent and doesn't even fit into the light as it's the wrong size. So delivery was later than expected and the wrong bulb was sent. The bulb I ordered says it won't be back in stock until September on the website so will be asking for a refund and looking elsewhere for bulbs I guess!”

Posted 1 week ago

“Delivery was quick and smooth. However, the packaging seems not good enough to protect the product as there's only a cling film mounted on the product, wrapped with a very thin layer of corrugated cardboard labelled 'FRAGILE'. I would appreciate that minimal packageing is good for the environment, but if the product is labelled as fragile, something more should be added to protect the product rather then just a very thin layer of paper wrapped around and sent out to the customer. You can see there's a dent on the Ledvance Value 24W Cool White LED Slim Batten - 5ft Single SKU: 62504. Please see attached pictures.”

Posted 2 months ago

Thanks for your feedback, this will be passed onto the relevant department. Kind Regards Customer Service

Posted 2 months ago

“Poor Service ordered 14/12 contacted customer service online - no response. After calling on 18/12 finally delivered 19/12. No option to change delivery or nominate a safe place. Advertised as one day delivery - arrived 5 days after order placed at 20:45 - lucky we were home!. Products seem ok - no use so can't realistically comment. Not all pieces ordered available upon delivery.”

Posted 3 months ago

“Can't really leave a review as a week after ordering, I haven't received the items or any tracking details. will leave a review when items arrive.”

Posted 4 months ago

“Website is well presented and the selection of products is vast. Delivery was delayed, which was well communicated, but it might make me consider shopping elsewhere in the future. Product arrived as described and advertised online.”

Posted 4 months ago

“On line order was easy and delivery as promised however when opening g the box, disappointed to find the product had scratches in several places and large fingerprints. Not sure this was a brand new item as would be expected so getting in touch to complain and return item.”

Posted 5 months ago

“Lighting direct deliver very promptly. However I haven't been very impressed by the Lutec LED lights. I had four fitted in my garden. So far I have had to replace two. They are supposed to last 1000's hours, but this has not been the case. And of course, it is not just a matter of replacing the bulb.”

Posted 9 months ago

“Goods arrived quickly in good condition but we have given 3 stars as the courier left the parcel outside the front door when we were not in and it was raining.”

Posted 9 months ago

“Arrrived One of string lights only 4 out of 5 light up”

Posted 11 months ago

Our customer care team will be happy to help. As per the information on our website and delivery notes we can be contacted by phone or email to assist with resolving any issues that may arise. The Customer Care Team

Posted 11 months ago

“Easy to order but delivery was not next day. It arrived, in good condition, 3 days after placing the order.”

Posted 1 year ago

Apologies for the delivery delay - the parcel was sent to the wrong depot initially by the carriers. The Customer Care Team

Posted 11 months ago

“Site was great, communication and service also good - the product itself wasn't well finished, dings in the wood, felt from the bottom was showing as roughly put in place and wood had score marks where it was shaped around the circumference, just really a shame the product seemed rushed out of the door before it was ready.”

Posted 1 year ago

Sorry to read you are not entirely satisfied. The product can be returned via our very straightforward returns process if it does not meet approval. Full details on our website. The Customer Care Team

Posted 1 year ago

“The battery outdoor light looks excellent. However I paid £6 99 for next day delivery and it was received on the 3rd day. I would like the postage refunded please. Linda Burkle”

Posted 1 year ago

Thank you for getting in touch. Your order was placed on Sunday 8th and delivered on Tuesday 10th. Our Express Service is a one to two day service as advised on the delivery page on our website. We trust the above clarifies matters. The Customer Care Team

Posted 1 year ago

“Ordering and shipping is excellent. Product purchase sadly isn’t. The transformer available is different is the previous transformer purchased with the Garden24 light series and the lights are now dim and hardly light up the garden.”

Posted 1 year ago

I am sorry you are not happy with your choice. Our customer care team will be happy to assist or you can just return the transformer directly via the portal on our website. We can then arrange to investigate what the issue may be with the transformer you received as we have been selling these versions for some time now with no negative feedback. The Customer Care Team

Posted 1 year ago

“Product looks very feeble. I wish I had paid more for a better quality product.”

Posted 1 year ago

Thank you for getting in touch. We are sorry to read you are disappointed with your order. Any customer not happy with a product can return via the portal on our website. The process is very straightforward we can assure you. The Customer Care Team

Posted 1 year ago

“The floor light arrived ahead of scheduled time BUT the box was slightly crushed and the light had a chip around the rim 😩 which was somewhat disappointing because it’s a really nice light.”

Posted 1 year ago

Sorry to read your light did not arrive in the pristine condition expected. It can be returned via the portal on our website or the customer care team will be happy to assist. The Customer Care Team

Posted 1 year ago

“I think the description is a little misleading as it said it was Smokey grey, when in fact it is a silver mirror ball. it certainly looks much better when lit but clearly most of the time in the day it isn't. However, it is a very nice light and the size does make it impressive.”

Posted 1 year ago

Thank you for your feedback. Perception of colour can be different from person to person. The product of course could have been returned when having been inspected found not to be suitable. We have a very straightforward process via our website. The Customer Care Team

Posted 1 year ago

“The light went up easily enough, however, the fixings for the roof of light were missing. In addition, if adjustments for the Lux and Timing require the light to be removed from the wall.”

Posted 1 year ago

Many thanks. I am so sorry your light did not arrive in the first class condition expected. I am sorry you appear to be disappointed with how the settings are accessed. The Customer Care Team

Posted 1 year ago

“Hello, While mounting the first coach lantern I purchased (3 in total) I noticed a design issue. The lamp in question uses dome nuts that requires the screws to be at the right length. If the screws are too long the end of the screw would hit the bottom of the dome nut and the whole assembly will be loose. This is exactly what happens with your coach lamps. The screws between the plastic mounting plate and the metal body of the lamp are too long so the lamp assembly is loose although the 2 dome nuts are tighten to their maximum. I had 3 options to fix this and ensure a tight assembly: - replace the screws with shorter ones - shorten the screws by about 3mm - insert washers or a second nut to act as packers. I decided to add a second nut (brass so it won’t rust) for both mounting screws. I can send you a picture if you want but if you perform a test by simply tightening the 2 dome nuts to their max or by measuring the length of the screws. You will see they are too long leading to a loose assembly when fitted to the wall. Looking forward to your feedback. Thanks and regards, Damien”

Posted 1 year ago

Thank you for taking the time to offer feedback. One of our most popular lights which has been excellently received by our customers particularly for its price point. The Customer Care Team

Posted 1 year ago

“The design of the light great but a bit disappointed with the light output not as bright as we hoped”

Posted 1 year ago

Any customer who is not entirely happy with their purchase can return this under our 30 I return process, just contact our customer service team who will be happy to help. The Customer Care Team

Posted 1 year ago

“Excellent service for ordering and delivery. Unfortunately the description of the lights on the web site was different to that on the product packaging. This made the lights unuseable the location I wanted them. Returns was efficient and quick. No hassle. Would use company again though. One small error doesnt detract from sercice and products”

Posted 1 year ago

Any customer who is not entirely happy with their purchase can return this under our 30 I return process, just contact our customer service team who will be happy to help. The Customer Care Team

Posted 1 year ago

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Lighting Direct is rated 4.7 based on 16,484 reviews