Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,871 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not received our delivery yet APC gave us a time slot we were in and tracking it but it remained at the depot they won’t leave it in a safe place and the depot is too far for us to collect I have rescheduled for Monday in the hope that the time slot on the day will be when I’m in very disappointing the lights I have ordered r samples for me to check ad I need more but I cannot have this inconvenience”

Helpful Report

Posted 3 years ago

Our customer care team do not appear to have had a request from you for assistance with your delivery. They would have been more than happy to liaise with APC on your behalf and arrange for the parcel to be left wherever you wished. The team can be contacted on customerservice@lighting-direct.co.uk, or by phone 0345 6461137 or via web message. Instructions for APC to leave a parcel other than delivering to the address on the label needs to be advised by us. Disappointing to have a negative review posted when we did not get the opportunity to resolve the issue which we would have been more than happy to do. Thank you for your order. The Customer Care Team

Posted 3 years ago

“did not get the order correct i ordered lamps going upwards not downwards”

Helpful Report

Posted 3 years ago

I am very sorry if we have made an error. We are waiting to hear from you with regard to what you did receive to allow us to commence a warehouse investigation. Potentially we have products in the wrong location hence your order was not picked correctly. We look forward to hearing from you. The Customer Care Team

Posted 3 years ago

“lol my lights still haven’t turned up.”

Helpful Report

Posted 3 years ago

We are very sorry our carriers got delayed while handling your parcel. I do hope you were not inconvenienced too much. The Customer Care Team

Posted 3 years ago

“Cheap plastic rubbish, awful product for a lot of money! I get the feeling they know it too.”

Helpful Report

Posted 3 years ago

We are very sorry you are disapointed with your choice. All items can be returned for refund if not found to be suitable. Our Returns Portal is available 24 hours a day, 7 days a week, via our website. The Customer Care Team

Posted 3 years ago

“Lights wee cheap and nasty, fell apart out of the box and immediately consigned to the bin”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. We are very sorry to read you were not satisfied with the product you purchased, Our customer care team would have been more than happy to assist in this situation given the opportunity. The Customer Care Team

Posted 3 years ago

“My lights were due yesterday. I stayed in to receive my order and got an email from the delivery company to say no one was in which was a lie - there were three of us here. I called and emailed Lighting Direct and the delivery company and no one has answered my emails or phone calls. I need the lights tomorrow so I’m going to have to drive over to the delivery depot and hope they have my lights.”

Helpful Report

Posted 3 years ago

Very sorry to read you are so disappointed. Our carriers have advised they could get no response when they attempted delivery on 11th at 11:36am. Unfortunately, APC cannot leave goods outside without express permission. I am pleased to note your order has now been delivered and sincerely hope you are delighted with your choice. The Customer Care Team

Posted 3 years ago

“I have still not received my light bulbs.I am told the parcel arrived yesterrday and that noone was in. I have been at home all the time and no card was left Angela Fairney.”

Helpful Report

Posted 3 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 3 years ago

“Didn’t deliver the spikes with the lights so we can’t actually use the lights !! Disappointed”

Helpful Report

Posted 3 years ago

I understand you have reported all of your solar lights to be without spikes. The spikes can be accessed via the bottom of the light if you screw the cap off. They are stored there for transit. Disappointed not to have been given the opportunity to advise you of the above prior to your multiple negative posts that erroneously suggest parts were missing from your products. The Customer Care Team

Posted 3 years ago

“I have not yet recieved my light fittings. Lighting direct use Hermes, the worst delivery company in the world and they seem to have lost my parcel. 'There is a problem' they say. The electrician is booked and no lights!”

Helpful Report

Posted 3 years ago

I am very sorry Catherine if you have been inconvenienced. We sent out a replacement order once it was established there had been an issue. We do advise customers both on our website and order confirmations not to book contractors until items are received and checked. Thank you for getting in touch. The Customer Care Team

Posted 3 years ago

“Unfortunately the lights arrived with the glass shade broken. More attention is needed with the packaging for such fragile items”

Helpful Report

Posted 3 years ago

I am sorry your item arrived damaged. Our products are fragile and despite best endeavours damage periodically occurs. We will of course resolve this matter for you. Please contact customerservice@lighting-direct.co.uk and the team will be happy to assist. The Customer Care Team

Posted 3 years ago

“I INITIALLY ORDERED 2 LED DIMMABLE BULBS AND REALISED THAT I ALREADY HAVE SOME. SO I EMIDTATELY SENT AN EMAIL TO CANCEL MY PURCHASE WHICH HAS BEEN TOTALLY IGNORED. THANKS FOR NOTHING MUPPETS”

Helpful Report

Posted 3 years ago

We deal with dozens of emails on a daily basis thus by the time yours was read the warehouse had already processed the order and we could not reverse the status. An urgent instruction would have been better advised via phone immediately, rather than by email. Orders are picked, packed and dispatched just as quickly as possible to meet our delivery commitments to our customers. I am sure you would not appreciate placing an order and us having a relaxed attitude to dispatch. The Customer Care Team

Posted 3 years ago

“Lighting Direct does not know the difference between a spotlight and a floodlight.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. All our products have both images and comprehensive specifications on our website to ensure customers make the best possible choice to suit their needs. The Customer Care Team

Posted 3 years ago

“Just terrible. Paid more because they had them in stock, didn't recieve for 2 months. No communication from them, stay away!”

Helpful Report

Posted 4 years ago

I am sorry you were unhappy with your experience shopping with us. These are challenging times and unfortunately unexpected delays are occurring. We have a process of notifying our customers via email regularly on the status of their order so i am puzzled as to why you would not have received these. Thank you for providing feedback. The Customer Service Team

Posted 4 years ago

“I paid for 1 - 2 day delivery and when the light didn’t arrive tried to get a refund. Customer services said they would refund then no money showed up / they didn’t reply to emails & calls go straight to voicemail. I’m still trying to resolve this!”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. As advised on the product page for the items you chose these were not in stock at the time of your order thus could not be sent out on a one to two day delivery service. You were refunded on 23rd June almost immediately we received your request. Please check with your bank as these funds left us seven days ago. Kind Regards Patricia Customer Care Manager

Posted 4 years ago

“Wrong items delivered, delivery process poor. Received the wrong items. Delivery of £20 of tubes was delayed as signature needed. For low value items where there is good security parcel could have been left out of sight and card noting location.”

Helpful Report

Posted 4 years ago

I am sorry you were disappointed. Delivery instruction can be provided at the time of the order which we are happy to pass to the carriers. Unfortunately some carriers will not just leave parcels without permission. Thank you for getting in touch. The Customer Care Team

Posted 4 years ago

“Having ordered itemL1427112 on the 13hh of May for Saturday the 15th with express delivery for a 60th birthday party on Sunday the 16th i haven't received the item. ⁰”

Helpful Report

Posted 4 years ago

Please accept our sincere apologies. The Customer Care Team

Posted 4 years ago

“I haven't received the item that I ordered 13 days ago as yet. One of the items is not in stock until August so I asked for it to be cancelled. I received no reply. I asked for an order update. Again no reply. Then I received an email from Hermes saying that the parcel was due to be received by them. Finally I received an invoice yesterday charging me for the item I asked to be cancelled. Not impressed so far and I haven't even received the item yet!”

Helpful Report

Posted 4 years ago

Apologies, there is a point in the process where is it too late to try and locate a parcel among hundreds of similarly packaged orders. I am very sorry if you have been inconvenienced. The Customer Care Team

Posted 4 years ago

“Ordered two pendant ceiling lights. Lighting Direct suggested we needed specific bulbs so we purchased them a high cost. When the lights finally arrived 6 weeks late the bulbs did not even fit. Tried to return them but received no response to phone calls or emails to customer services. So we now have 10 bulbs at a cost of over £35.00 that are useless even though their supposed experts recommended them. Do not trust their recommended add-ons because custoemr servies will totally ignore you and will not replace them if incorrect.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to comment. I am sorry to hear you have a problem with the bulbs you purchased. Customers can initiate a very speedy return of any item simply by clicking the link on the website without the need to contact the customer service team. Parcels can be dropped off at a convenient point or collected directly from customers own premises if that is easier. As you seem to have overlooked this information we will contact you directly with the easy to follow process. Kind Regards Patricia Customer Care Manager

Posted 4 years ago

“Ordered two lamps and 2 bulbs. The lamps have arrived and are beautiful but do not work. Have tried multiples bulbs in them and in different plug sockets but still nothing. Not impressed so far, am waiting for a reply from customer service.”

Helpful Report

Posted 4 years ago

I am sorry you had difficulties with your purchases and elected for a refund. We hope you will shop with us again soon. The Customer Care Team

Posted 4 years ago

“Ordered in December 2020. Took payment of lights with expected delivery within a few days. They have no phone number to call and so written an email to be told the goods will arrive early feb. Tried emailing 3 times now to which I received no response and their website is indicating April delivery. Beware this company appears to be scammers and shame on channel 4 to allow their logo to be referenced in their website. If I continue to not get a response I guess I have no other choice but to report them as fraud.”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. I think there has been a misunderstanding. As advised clearly on our website the lights you chose were not in stock at the time of your transaction. We have responded to each email advising the April delivery. Later than we would have hoped but unfortunately out of our hands due to prevailing circumstances. The Customer Service Team

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,871 reviews