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Lighting Direct Reviews

4.7 Rating 16,502 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,502 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, I ordered and payed for 3 pendant lights. I had to call & email about delivery. I eventually received 1 light & I am still waiting for the other 2. I was told a while ago that I should have them on 18 Jan. Once again I had to contact to ask where they were. I was told that they had been dispatched. & I would hear from the carriers. It is now The evening of 20 Jan & still not heard or received any lights. I think that I should at least be offered a discount on this order. I have had to constantly chase up this order, not impressed at all”

Posted 3 years ago

We are sorry you are disappointed. Unfortunately unexpected delays have occurred due to issues surrounding both Covid and new imports processes due to Brexit. You can be assured we are doing all we can to get orders to customer in a timely manner despite the circumstances. Update emails are sent on a regular basis in order to keep our customers informed. The Customer Service Team

Posted 2 years ago

“I still haven’t received my lights abs it’s been 2 weeks and no update”

Posted 3 years ago

We are very sorry there was a delay with your goods arriving in stock.

Posted 2 years ago

“Not happy with the delivery at all. ordered on the 24th of December still not received payment taken on the 24th of December I THINK IF YOUR OUT OF STOCK DONT TAKE THE PAYMENT TILL YOU SEND ITEM !!!”

Posted 3 years ago

We are disappointed you are not satisfied with your experience shopping with us. Information on stock availability is shown on each product page of our website. Customers can choose to either place an order or wait until the stock is showing as having arrived. I hope you were please with your order when it arrived with you and thank you for the subsequent order also. The Customer Service Team

Posted 2 years ago

“Disappointing considering the light fitting was fragile it was only packed in a cardboard box with no protection, and was damaged. Filled out the returns but will have to order again as cannot get an exchange.”

Posted 3 years ago

So sorry Alice, your feedback was passed to our warehouse team. Thank you for taking the time to comment. The Customer Service Team

Posted 2 years ago

“Another false delivery time! Stayed in second time and no delivery. Hermes is hopeless. Another parcel from And Other Stories did not arrive after waiting 3 weeks from a November order. Ann Rowland”

Posted 3 years ago

I'm very sorry Ann. Your order left us on the afternoon of the 18th December and I note it did not arrive with you until 16:54 on the 22nd. It would seem the driver had problems with his vehicle that took longer than expected to resolve. Due to the sheer amount of parcels in the network Hermes were unable to allocate a different driver. The Customer Service Team

Posted 2 years ago

“Delivery excellent but goods faulty. Unable to return them . Very disappointed.”

Posted 3 years ago

Thank you for getting in touch. Not sure why you believe you cannot return a faulty product. As a customer who has placed multiple orders with us have you overlooked the returns section on our website in the rare event a product is faulty or if a customer wishes to return a product under our Change Your Mind policy. There is also information on returning an item both on our order confirmations and delivery notes included in the packaging. The Customer Service Team

Posted 2 years ago

“Not great Im afraid ordered a lamp on 1st November so far just had bulbs and plug delivered. Also no acknowledgement of purchase and no delivery information on my lamp. I understand times are difficult but this is poor!”

Posted 3 years ago

I am sorry you are disappointed. We send out regular updates in the event of any delays with products arriving with us. Perhaps these have been overlooked and have gone to junk/spam folder? The Customer Service Team

Posted 2 years ago

“Very disappointed indeed after ordering 2 lights for my lounge and only receiving one and having a live chat with Matt yesterday who assured me it would be here today and yet again it hasn’t arrived. Not a happy bunny as I have just moved into my property and all there is in my lounge is 2 light bulbs !! I was going to buy a light for my bedroom Aswell but have changed my mind in fact I would like to return the 1 light that did arrive as it’s no good on its own 😤”

Posted 3 years ago

We are so sorry for what happened. Two lights were dispatched however one went missing in transit unfortunately while with the carriers. This is a rare occurrence but very frustrating for all concerned. We regret any inconvenience this may have caused you. The Customer Service Team

Posted 2 years ago

“Where do I start, ordered a lamp from lighting direct 6 weeks ago, I was told lamp was out of stock & they were waiting delivery & asked what I would like to do. I requested a refund, my request & ‘9’ emails were ignored. Then I get an email from a delivery company to say my lamp would be delivered on the 11th December, it didn’t arrive. Tried to contact said delivery company with no response, now awaiting response from lighting direct. Not holding out much hope, on receiving my lamp or my £150 refund!”

Posted 3 years ago

Thank you for getting in touch. I am not sure what happened here but we cannot locate any emails requesting cancellation and our Accounts and Carrier's records show the delivered light was retained by you. Customer Service Team

Posted 2 years ago

“Write a review? I haven’t receive the light I ordered 6 weeks ago - and you want me to write a review.”

Posted 3 years ago

If you have received a request for feedback that indicates your order will have been dispatched and delivered shortly. The light you chose was not in stock at the time of your order as advised on our website. Challenging times have meant that unavoidable delays have occurred. Regular updates are sent to allow customers make the choice between accepting any delay or obtaining a refund. Thank you for taking the time to comment.

Posted 2 years ago

“After paying for the business express delivery I received the order after two days then part of my order was missing - I emailed as there is no phone number which took 24hours to get a reply from saying that the matter would be passed on to the relevant department - still waiting at the end of the day to hear & another email has been sent with my number on but not heard anything? I know people are working from home but this is not acceptable! The products I have received are very nice but had to send the electrician away as the job could not be completed without all of the order”

Posted 3 years ago

We are extremely sorry part of your order was unavoidably delayed during these very challenging times. The Customer Care Team

Posted 2 years ago

“Had light fitted and bulbs fitted by a professional electrician, I bulb lights up fully and the other 2 are dull and flicker intermittently, a waste of money , product looks good when lights are not on”

Posted 3 years ago

We are so sorry you are having a problem with the bulbs. If you are using a dimmer switch with these bulbs it must be an LED compatible dimmer switch otherwise flickering will occur. Our Customer Care team are there to advise and assist with such queries on customerservice@lighting-direct.co.uk.

Posted 2 years ago

“I placed a large order for an entire new build with a view to purchasing the remaining lights and lamps once the initial order was installed. Depsite paying for delivery that stated would take 2 - 5 days, 3 weeks later the order has not arrived. We have incurred costs from our electrician as we werent ready for him. Communication has been very poor on the part of this company.”

Posted 3 years ago

Thank you for taking the time to comment. Your order was dispatched as promised however its transit was interrupted once it arrived in Ireland hence you were refunded. We are sorry if any inconvenience was caused however we do advise both on our website and order confirmations that contractors should not be booked until goods are received and checked both for damage and suitability. The Customer Care Team

Posted 2 years ago

“I will let you know when the lights arrive and the electrician has fitted them.”

Posted 3 years ago

Thank you.

Posted 2 years ago

“I received two lights from lightning direct, both look fantastic. One worked fine the other is faulty, on trying to return the light I have tried to use the return portal but doesn’t work. I have now contacted customer services who just repeat the same instructions without any other help or assistance.”

Posted 3 years ago

I am sorry if you had difficulty using the returns portal. Not feedback we usually receive. We have tested the information required for the portal , ie order number and postcode, and it works as it should. Entering incorrect details will result in not being able to progress. Customer Care Team

Posted 2 years ago

“Very disappointed. I paid extra for delivery on Saturday 14th November, waited in all day and it didn't arrive. Not impressed at all. Bob Mynett”

Posted 3 years ago

Thank you for getting in touch. I think perhaps there has been a misunderstanding. We do not have a specific Saturday service. Our Standard delivery services is 3 to five days or Express service 1 to 2 days. There is not an option to choose Saturdays I'm afraid. The Customer Care Team

Posted 2 years ago

“Good products but very disappointing customer service. It seems to be fine if you don't do anything out of the ordinary and all goes to plan, but my experience (which wasn't straight forward) has been that Lighting Direct is very 'process' & T's/C's driven with no flexibility for individual circumstances. Such a shame that they were not able to see that good customer service is not about answering an email on time - it is about listening and understanding the customers point of view, and treating them as an individual. I won't be using them again as there are such a lot of companies selling similar products.”

Posted 3 years ago

We dispatched your order as per the instructions received electronically from you. The package had left our building and was with the carrier when you decided you no longer wanted the product. Thus we could not cancel. Had the order been unprocessed when we received your request there would have been absolutely no problem in cancelling and refunding you. It was not a case of being inflexible and we did our very best to explain the returns process would be the means for you to obtain a refund. All orders are dispatched as speedily as possible, as our customers expect, in order to meet delivery commitments. Not sure how we could have done things differently. The Customer Care Team

Posted 2 years ago

“Absolutely shocking Lights not working asked about batteries and chargers only to be told batteries are built in (which they are not) then to be told bulbs are built in which was never the question dealt with this company before they were ok but will definitely not be dealing with them again”

Posted 3 years ago

I am sorry you are disappointed. The bulb and batteries are integrated with this solar light, i.e. installed during the manufacturing process We do advise this in the specifications on our website below the image on the product page. See below:- "BULB INCLUDED Yes, integrated LED" LED lighting is available with both removable bulbs or integrated bulbs and each version is advised in the specifications/key features on the individual product pages. The Customer Care Team

Posted 2 years ago

“I have emailed you about a problem with one of the two Caden lights that cannot be used. So far I have not had a reply from you. I note from of the recent reviews about your company that your answer included a phone the reviewer could have callEd to help solve there problem. I phoned this number, the message advised me to email. I call called Darr to see if they can help, I await there reply.”

Posted 3 years ago

Thanks for getting in touch. We received the email you mention above on Saturday 24th October on a day when the team were having a well earned rest. Delighted to have been able to assist you on Monday 26th. The Customer Care Team

Posted 2 years ago

“Very poor had a broken lantern they said they couldn't get one as they were not sold as a separate item. Was told had to buy a complete new unit although only had 24 hours. Managed to purchased one in 48 hours from importer/wholesaler”

Posted 3 years ago

All of our lights arrive in stock complete and ready for dispatch. We do therefore not have any spare parts for our products. If lights become damaged in transit we replace the whole product. I am sorry you had an accident with your light however we were unable to assist due to not being the manufacturer. The Customer Care Team

Posted 2 years ago

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Lighting Direct is rated 4.7 based on 16,502 reviews