Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,016 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have.not yet received my parcel even though I was advised it should be with me by 6pm Friday 18th, therefore any review would be unprintable.”

Helpful Report

Posted 3 years ago

So sorry Helen. Despite very best efforts transit delays occur that our frustratingly out of our control. We hope you were delighted once received. The Customer Care Team

Posted 3 years ago

“Paid for next day delivery and I’m still waiting for delivery 5 days later.”

Helpful Report

Posted 3 years ago

Sincere apologies for the unexpected delay. The last thing we wish to do is have a disappointed customer. The Customer Care Team

Posted 3 years ago

“Package was due to be delivered yesterday via a company called APC but failed to arrive. Tracking info said it was out for delivery between 14.30 and 16.30 15th November. Company policy is not to leave a package in a safe place but to hand it to the customer. So, I need to be in but I've no idea when delivery will take place. Emailed APC and Lighting Direct for a response. Appreciate this is an issue with the out sourced delivery company and not Lighting Direct but they are working on Lighting Direct's behalf and their reputation rests on the efficiency of their delivery contract.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. We would have been more than happy to pass on "safe place" instructions to the carrier had they been provided with the order. Unfortunately as this was not the case APC could not leave the parcel. Perhaps next time you will let us assist. Thank you for your order. The Customer Care Team

Posted 3 years ago

“Very disappointed, the order never arrived. Who knows where it went. Money was taken from my bank account and now still awaiting a refund 10 days after placing the order. Requested a replacement order and what a surprise now sold out. I don`t believe the company had the lights to fulfil my order but took the money out of my account anyway.”

Helpful Report

Posted 3 years ago

We are sorry you are disappointed with your experience shopping with us. Two parcels left us on the 2nd November and subsequently went missing. Tracking details were provided to you at the time of dispatch. Unfortunately we had no more stock at the time so could not replace the order and instead arranged an immediate full refund. We note since that one parcel did in fact get located and has been delivered safely to you so while you do not have all of your solar lights you do at least have some of the order and have also been refunded in full. The Customer Care Team

Posted 3 years ago

“Spent over 1k on lights. 2 day later sale happened. Not even mentioned anywhere online that sale was happening”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. As with all retailers we have promotions periodically throughout the year, details of which can be found in the "Offers" section of our website. Sorry to hear you missed out on this occasion. Thank you for your order. The Customer Care Team

Posted 3 years ago

“I was given the option to get my lights the next day by purchasing express delivery for £5.99, as long as I purchased my items within the next two hours - which is what I did, on Monday around 5pm ish. I received an email a on Tuesday to say my order would arrive on Wednesday (today) but still no lights. Tried calling lights direct and DX as I needed them Tuesday, but due to the high volume of calls, I was given an option to leave a message! Unfortunately I can’t comment on the quality of the lights, but it’s a poor service as I haven’t got what I paid for and can’t speak to anyone to discuss this further! Help me by getting my lights to me by Thursday morning and refunding the express delivery fee.”

Helpful Report

Posted 3 years ago

Hi Sian, Thank you for getting in touch. Feedback is very important to us and we have very carefully reviewed your post. Our phone lines can get quite busy which is why we can also be contacted via email, web message and via the usual social media platforms. Voice mail messages left for our teams are checked multiple times daily and there was no message left from you. We would of course have responded to you on the day had there been. Please review the delivery page on our website. Our Express Service is a two day service. I am pleased to note your order arrived today within two days of leaving our warehouse. I hope you are delighted with your lights and we look forward to you shopping with us again soon. The Customer Care Team

Posted 3 years ago

“Should of been delivered today waited till 4.45 still no show . Looked on tracking & it says the same now as at 4.00.. still don’t know if it was delivered”

Helpful Report

Posted 3 years ago

Sincere apologies. Periodically the drivers run late due to traffic issues etc. We hope you were delighted with your choice. Thank you for your order. The Customer Care Team

Posted 3 years ago

“Brilliant range of lighting & item came well boxed only problem I found was when I purchased the item it said pay express delivery for Sunday which I payed and it turned up Tuesday”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. There has been a misunderstanding here I'm afraid. Please see the delivery page on our website - we do not offer a Sunday delivery and never have. Our Express Service is a one to two day service excluding Sundays. I hope you were delighted with your products. Thank you for your order. The Customer Care Team

Posted 3 years ago

“Wrong colour sent twice”

Helpful Report

Posted 3 years ago

Sincere apologies Karola, as explained there was a coding error in our warehouse which resulted in the wrong colour product being dispatched. Thank you for bringing this to our attention and for your patience while we resolved the issue. The Customer Care Team

Posted 3 years ago

“I asked a simple voltage question and was given a completely wrong answer, so ordered some lighting which was no good at all. This is basic stuff. Up your game.”

Helpful Report

Posted 3 years ago

I am sorry you were not satisfied with the advice provided to you. Any item found to be not suitable can be returned under our very flexible Change Your Mind returns process via a portal on our website. The Customer Care Team

Posted 3 years ago

“We have not received our delivery yet APC gave us a time slot we were in and tracking it but it remained at the depot they won’t leave it in a safe place and the depot is too far for us to collect I have rescheduled for Monday in the hope that the time slot on the day will be when I’m in very disappointing the lights I have ordered r samples for me to check ad I need more but I cannot have this inconvenience”

Helpful Report

Posted 3 years ago

Our customer care team do not appear to have had a request from you for assistance with your delivery. They would have been more than happy to liaise with APC on your behalf and arrange for the parcel to be left wherever you wished. The team can be contacted on customerservice@lighting-direct.co.uk, or by phone 0345 6461137 or via web message. Instructions for APC to leave a parcel other than delivering to the address on the label needs to be advised by us. Disappointing to have a negative review posted when we did not get the opportunity to resolve the issue which we would have been more than happy to do. Thank you for your order. The Customer Care Team

Posted 3 years ago

“did not get the order correct i ordered lamps going upwards not downwards”

Helpful Report

Posted 3 years ago

I am very sorry if we have made an error. We are waiting to hear from you with regard to what you did receive to allow us to commence a warehouse investigation. Potentially we have products in the wrong location hence your order was not picked correctly. We look forward to hearing from you. The Customer Care Team

Posted 3 years ago

“lol my lights still haven’t turned up.”

Helpful Report

Posted 3 years ago

We are very sorry our carriers got delayed while handling your parcel. I do hope you were not inconvenienced too much. The Customer Care Team

Posted 3 years ago

“Cheap plastic rubbish, awful product for a lot of money! I get the feeling they know it too.”

Helpful Report

Posted 3 years ago

We are very sorry you are disapointed with your choice. All items can be returned for refund if not found to be suitable. Our Returns Portal is available 24 hours a day, 7 days a week, via our website. The Customer Care Team

Posted 3 years ago

“Lights wee cheap and nasty, fell apart out of the box and immediately consigned to the bin”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. We are very sorry to read you were not satisfied with the product you purchased, Our customer care team would have been more than happy to assist in this situation given the opportunity. The Customer Care Team

Posted 3 years ago

“My lights were due yesterday. I stayed in to receive my order and got an email from the delivery company to say no one was in which was a lie - there were three of us here. I called and emailed Lighting Direct and the delivery company and no one has answered my emails or phone calls. I need the lights tomorrow so I’m going to have to drive over to the delivery depot and hope they have my lights.”

Helpful Report

Posted 4 years ago

Very sorry to read you are so disappointed. Our carriers have advised they could get no response when they attempted delivery on 11th at 11:36am. Unfortunately, APC cannot leave goods outside without express permission. I am pleased to note your order has now been delivered and sincerely hope you are delighted with your choice. The Customer Care Team

Posted 4 years ago

“I have still not received my light bulbs.I am told the parcel arrived yesterrday and that noone was in. I have been at home all the time and no card was left Angela Fairney.”

Helpful Report

Posted 4 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 4 years ago

“Didn’t deliver the spikes with the lights so we can’t actually use the lights !! Disappointed”

Helpful Report

Posted 4 years ago

I understand you have reported all of your solar lights to be without spikes. The spikes can be accessed via the bottom of the light if you screw the cap off. They are stored there for transit. Disappointed not to have been given the opportunity to advise you of the above prior to your multiple negative posts that erroneously suggest parts were missing from your products. The Customer Care Team

Posted 4 years ago

“I have not yet recieved my light fittings. Lighting direct use Hermes, the worst delivery company in the world and they seem to have lost my parcel. 'There is a problem' they say. The electrician is booked and no lights!”

Helpful Report

Posted 4 years ago

I am very sorry Catherine if you have been inconvenienced. We sent out a replacement order once it was established there had been an issue. We do advise customers both on our website and order confirmations not to book contractors until items are received and checked. Thank you for getting in touch. The Customer Care Team

Posted 4 years ago

“Unfortunately the lights arrived with the glass shade broken. More attention is needed with the packaging for such fragile items”

Helpful Report

Posted 4 years ago

I am sorry your item arrived damaged. Our products are fragile and despite best endeavours damage periodically occurs. We will of course resolve this matter for you. Please contact customerservice@lighting-direct.co.uk and the team will be happy to assist. The Customer Care Team

Posted 4 years ago

Lighting Direct is rated 4.7 based on 17,016 reviews