Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,070 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 9th November 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered touch lamp arrived with cardboard and plastic bag between glass and base with no instructions of how to remove Customer service was useless and quite rude as it seems l was the only one to complain it wasn’t a problem And couldn’t tell me how to remove the bag or cardboard”

Helpful Report

Posted 3 years ago

We are sorry you are disappointed. Unfortunately we could not quite get to grips with what was causing difficulty for you hence our many questions. We were trying to assist. These lamps have been in our range for some time now and this was a new query for us. Obviously the last thing we would wish for is a dissatisfied customer. The Customer Care Team

Posted 3 years ago

“one of the lights was found to be damaged on arrival, the neck had snapped off the pir sensor, I do not think it was done in transit, so if it had been checked before dispatching the problem could have been avoided. I will repair the item myself, because i do not want the hassle of returning the product.”

Helpful Report

Posted 3 years ago

So sorry to hear your order was damaged on arrival. Under no circumstances would an order be dispatched damaged. Our products are fragile and despite best efforts damage sometimes occurs in transit. Had we been made aware we would have been more than happy to resolve the issue for you with minimal inconvenience to you. We are disappointed we did not get the opportunity. The Customer Care Team

Posted 3 years ago

“Ridiculous delivery times, no communication and I still don't have my item. Really disappointing.”

Helpful Report

Posted 3 years ago

Sincere apologies for the small delay with your order. Dispatch details were sent out to you as they are to every customer who places an order with us. We hope you were pleased with your choice. The Customer Care Team

Posted 3 years ago

“Can't rate product as I still have not received them. I thought I was getting next day servicebut now on day 4. It is a Birthday present!!!”

Helpful Report

Posted 3 years ago

So sorry for the unexpected transit delay. Your order left us on time but unfortunately became delayed en route. We hope the recipient was delighted with the gift. The Customer Care Team

Posted 3 years ago

“Have.not yet received my parcel even though I was advised it should be with me by 6pm Friday 18th, therefore any review would be unprintable.”

Helpful Report

Posted 3 years ago

So sorry Helen. Despite very best efforts transit delays occur that our frustratingly out of our control. We hope you were delighted once received. The Customer Care Team

Posted 3 years ago

“Paid for next day delivery and I’m still waiting for delivery 5 days later.”

Helpful Report

Posted 3 years ago

Sincere apologies for the unexpected delay. The last thing we wish to do is have a disappointed customer. The Customer Care Team

Posted 3 years ago

“Package was due to be delivered yesterday via a company called APC but failed to arrive. Tracking info said it was out for delivery between 14.30 and 16.30 15th November. Company policy is not to leave a package in a safe place but to hand it to the customer. So, I need to be in but I've no idea when delivery will take place. Emailed APC and Lighting Direct for a response. Appreciate this is an issue with the out sourced delivery company and not Lighting Direct but they are working on Lighting Direct's behalf and their reputation rests on the efficiency of their delivery contract.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. We would have been more than happy to pass on "safe place" instructions to the carrier had they been provided with the order. Unfortunately as this was not the case APC could not leave the parcel. Perhaps next time you will let us assist. Thank you for your order. The Customer Care Team

Posted 3 years ago

“Very disappointed, the order never arrived. Who knows where it went. Money was taken from my bank account and now still awaiting a refund 10 days after placing the order. Requested a replacement order and what a surprise now sold out. I don`t believe the company had the lights to fulfil my order but took the money out of my account anyway.”

Helpful Report

Posted 3 years ago

We are sorry you are disappointed with your experience shopping with us. Two parcels left us on the 2nd November and subsequently went missing. Tracking details were provided to you at the time of dispatch. Unfortunately we had no more stock at the time so could not replace the order and instead arranged an immediate full refund. We note since that one parcel did in fact get located and has been delivered safely to you so while you do not have all of your solar lights you do at least have some of the order and have also been refunded in full. The Customer Care Team

Posted 3 years ago

“Spent over 1k on lights. 2 day later sale happened. Not even mentioned anywhere online that sale was happening”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. As with all retailers we have promotions periodically throughout the year, details of which can be found in the "Offers" section of our website. Sorry to hear you missed out on this occasion. Thank you for your order. The Customer Care Team

Posted 3 years ago

“I was given the option to get my lights the next day by purchasing express delivery for £5.99, as long as I purchased my items within the next two hours - which is what I did, on Monday around 5pm ish. I received an email a on Tuesday to say my order would arrive on Wednesday (today) but still no lights. Tried calling lights direct and DX as I needed them Tuesday, but due to the high volume of calls, I was given an option to leave a message! Unfortunately I can’t comment on the quality of the lights, but it’s a poor service as I haven’t got what I paid for and can’t speak to anyone to discuss this further! Help me by getting my lights to me by Thursday morning and refunding the express delivery fee.”

Helpful Report

Posted 4 years ago

Hi Sian, Thank you for getting in touch. Feedback is very important to us and we have very carefully reviewed your post. Our phone lines can get quite busy which is why we can also be contacted via email, web message and via the usual social media platforms. Voice mail messages left for our teams are checked multiple times daily and there was no message left from you. We would of course have responded to you on the day had there been. Please review the delivery page on our website. Our Express Service is a two day service. I am pleased to note your order arrived today within two days of leaving our warehouse. I hope you are delighted with your lights and we look forward to you shopping with us again soon. The Customer Care Team

Posted 3 years ago

“Should of been delivered today waited till 4.45 still no show . Looked on tracking & it says the same now as at 4.00.. still don’t know if it was delivered”

Helpful Report

Posted 4 years ago

Sincere apologies. Periodically the drivers run late due to traffic issues etc. We hope you were delighted with your choice. Thank you for your order. The Customer Care Team

Posted 3 years ago

“Brilliant range of lighting & item came well boxed only problem I found was when I purchased the item it said pay express delivery for Sunday which I payed and it turned up Tuesday”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. There has been a misunderstanding here I'm afraid. Please see the delivery page on our website - we do not offer a Sunday delivery and never have. Our Express Service is a one to two day service excluding Sundays. I hope you were delighted with your products. Thank you for your order. The Customer Care Team

Posted 3 years ago

“Wrong colour sent twice”

Helpful Report

Posted 4 years ago

Sincere apologies Karola, as explained there was a coding error in our warehouse which resulted in the wrong colour product being dispatched. Thank you for bringing this to our attention and for your patience while we resolved the issue. The Customer Care Team

Posted 4 years ago

“I asked a simple voltage question and was given a completely wrong answer, so ordered some lighting which was no good at all. This is basic stuff. Up your game.”

Helpful Report

Posted 4 years ago

I am sorry you were not satisfied with the advice provided to you. Any item found to be not suitable can be returned under our very flexible Change Your Mind returns process via a portal on our website. The Customer Care Team

Posted 4 years ago

“We have not received our delivery yet APC gave us a time slot we were in and tracking it but it remained at the depot they won’t leave it in a safe place and the depot is too far for us to collect I have rescheduled for Monday in the hope that the time slot on the day will be when I’m in very disappointing the lights I have ordered r samples for me to check ad I need more but I cannot have this inconvenience”

Helpful Report

Posted 4 years ago

Our customer care team do not appear to have had a request from you for assistance with your delivery. They would have been more than happy to liaise with APC on your behalf and arrange for the parcel to be left wherever you wished. The team can be contacted on customerservice@lighting-direct.co.uk, or by phone 0345 6461137 or via web message. Instructions for APC to leave a parcel other than delivering to the address on the label needs to be advised by us. Disappointing to have a negative review posted when we did not get the opportunity to resolve the issue which we would have been more than happy to do. Thank you for your order. The Customer Care Team

Posted 4 years ago

“did not get the order correct i ordered lamps going upwards not downwards”

Helpful Report

Posted 4 years ago

I am very sorry if we have made an error. We are waiting to hear from you with regard to what you did receive to allow us to commence a warehouse investigation. Potentially we have products in the wrong location hence your order was not picked correctly. We look forward to hearing from you. The Customer Care Team

Posted 4 years ago

“lol my lights still haven’t turned up.”

Helpful Report

Posted 4 years ago

We are very sorry our carriers got delayed while handling your parcel. I do hope you were not inconvenienced too much. The Customer Care Team

Posted 4 years ago

“Cheap plastic rubbish, awful product for a lot of money! I get the feeling they know it too.”

Helpful Report

Posted 4 years ago

We are very sorry you are disapointed with your choice. All items can be returned for refund if not found to be suitable. Our Returns Portal is available 24 hours a day, 7 days a week, via our website. The Customer Care Team

Posted 4 years ago

“Lights wee cheap and nasty, fell apart out of the box and immediately consigned to the bin”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. We are very sorry to read you were not satisfied with the product you purchased, Our customer care team would have been more than happy to assist in this situation given the opportunity. The Customer Care Team

Posted 4 years ago

“My lights were due yesterday. I stayed in to receive my order and got an email from the delivery company to say no one was in which was a lie - there were three of us here. I called and emailed Lighting Direct and the delivery company and no one has answered my emails or phone calls. I need the lights tomorrow so I’m going to have to drive over to the delivery depot and hope they have my lights.”

Helpful Report

Posted 4 years ago

Very sorry to read you are so disappointed. Our carriers have advised they could get no response when they attempted delivery on 11th at 11:36am. Unfortunately, APC cannot leave goods outside without express permission. I am pleased to note your order has now been delivered and sincerely hope you are delighted with your choice. The Customer Care Team

Posted 4 years ago

Lighting Direct is rated 4.7 based on 17,070 reviews