Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,994 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 24th April 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on 6th May for two items, one of which was listed as “ready to dispatch” and the other with a 5–7 working day lead time. Weeks passed with no communication from Lighting Direct. After emailing customer service on 19th May, the supposedly ready-to-dispatch item was suddenly shipped the following day. To date, I’ve still received no response regarding the second item or any explanation for the delay.”

Helpful Report

Posted 4 days ago

Good afternoon, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Kind regards Customer care team

Posted 4 days ago

“Been a shambles from the start. Placed order online which stated all items were in stock. No confirmation of delivery so phoned customer services who advised 1 item would be late and full order would be desptached Monday. Requested e-mail confirmation of this and that didn’t happened. Phoned again to find out it would take a week for them to receive the item for another warehouse in the UK and I had been advised incorrectly!!! Requested a part shipment received e-mail confirmation for next day delivery and guess what items still have not turned up. If this is how they treat a trade customer heaven help normal customers.”

Helpful Report

Posted 1 week ago

Good morning, I am so sorry that your experience shopping with us wasn’t as it should have been. We are aware my colleague has been in contact with you, any problems please contact customerservice@lyco.co.uk. Kind regards Customer care team

Posted 1 week ago

“I ordered 2 lights. One of them arrived with the glass completely smashed. The packaging was not fit for purpose. I had to send them back.”

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Posted 2 weeks ago

Good morning, I'm so sorry your light has been received damaged. Please contact customerservice@lighting-direct.co.uk they will help you. Kind regards Customer care team

Posted 1 week ago

“It came all smashed up, no fragile sticker on the box, limited protection inside - literally just some wrapping paper for a glass light”

Helpful Report

Posted 1 month ago

Good morning, I'm so sorry to hear this has happened. Please contact our customerservice@lighting-direct.co.uk who will arrange a replacement. Kind regards Customer care team

Posted 3 weeks ago

“It hasn’t arrived yet”

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Posted 2 months ago

“Table lamp delivered damaged, a waiting reply from customer service.”

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Posted 3 months ago

Good afternoon, I'm sorry to hear your light was damaged, my colleague in customer service has sent a replacement light fitting. Kind regards Customer care team

Posted 3 months ago

“Did deliver on time, still waiting for “next day” delivery three days later, still no sign.”

Helpful Report

Posted 5 months ago

“Have not recieved my goods, total scam! Had a message saying my good were delivered and i was in all day working the other side of the front door. i have video evidence on no one coming to the property front or back. the links on the track my order on fed ex say that it is outside of the us and canada so i cannot do anything. i keep getting told they will come back to me with a solution and they dont. i am not calling them again. i am contacting my bank and trding standards. scam company.”

Helpful Report

Posted 5 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. I can confirm that we have sent you out a replacement order on the 18/12/25 Kind regards The customer care Team

Posted 4 months ago

“I am unable to write a review as the item I ordered on Dec 1 has still not been delivered on Dec4, despite being charged for next day delivery”

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Posted 5 months ago

“Unfortunately these lights are not fit for purpose, the weight it far to heavy for the magnet and all four fell down, taking with them paint and plaster as well has damaging the pictures underneath. Complete waste of money, and now I have to fix all the damage which they have created.”

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Posted 5 months ago

“I am unabnle to review this product as I have not received it yet. I have tried contacting UPS but to no avail”

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Posted 7 months ago

“It said when we bought the light it was in stock . You took our money. Then told us it would be months before our light could be delivered. NOT GOOD!!!!!!!”

Helpful Report

Posted 7 months ago

Good morning, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Kind regards Customer care team

Posted 7 months ago

We are sorry you feel our service has not met your expectations however we will make sure to take your feedback on board to improve ourselves Regards, Customer Care Team

Posted 7 months ago

“I can only review you on your choice of courier as I have not yet received the lights, Should have arrived yesterday by 6.00pm. Tracking information fine upto 2.00pm when the lights arrived at depote a few miles from my house. No information since then. A terrible delivery service from this courier. I will not use FedEx or a compancy that uses them in the future.”

Helpful Report

Posted 8 months ago

Good morning, I am sorry that you feel your experience shopping with us wasn’t as it should have been. Let us know please if we can assist further. Kind regards Customer care team

Posted 8 months ago

“The lights arrived late, after 4 weeks. Customer service assured me the item would be in two weeks. Poor service.”

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Posted 1 year ago

“No idea what it's like as it hasn't arrived yet. It is a little irritating to be asked to review a product when it is not actually here for me to review.”

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Posted 10 months ago

“Delivered late, terrible customer service.”

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Posted 9 months ago

“Lights arrived with incorrect plugs (european not UK, despite no mention of this on the site or order) - I contacted customer services to ask for a replacement. They initially responded saying they're just sold like that and the package contains convertors (it didn't), they then said they would send replacement (they didn't) and they're now ignoring my emails. Customer service is very poor and definitely won't be ordering from here again.”

Helpful Report

Posted 9 months ago

I’m so sorry to hear that your experience with us hasn’t been what you hoped for. I completely understand how disappointing that can feel, and I truly appreciate you taking the time to share your feedback with us. Please know that your comments are important to us, and I’ll make sure they’re passed on to the relevant team so we can learn from this and keep improving for you and our other customers. I have resent the convertors to you today. Kind regards The Customer Care Team

Posted 8 months ago

“Returned items, was very disappointed to find that it was plastic for this price and after double checking the description. If I wanted plastic I would have bought the one in ikea for £7. Gutted as hate wasting my time.”

Helpful Report

Posted 9 months ago

We are sorry that you haven’t been completely satisfied with your item. We will process to refund once the order has been received We will make sure to take your feedback on board and discuss with the supplier Regards, Customer Care Team

Posted 9 months ago

“You’ve not delivered it!!!”

Helpful Report

Posted 9 months ago

Good morning, Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers. Kind regards Customer care team

Posted 9 months ago

“Very disappointed with the customer service. Have emailed several times how, to no avail. The lights were advertised as being indoor/outdoor but when they arrived, they were described as indoor. This is not what I wanted. Since then I have emailed and still no reply”

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Posted 10 months ago

Lighting Direct is rated 4.7 based on 16,994 reviews