Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,870 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am unabnle to review this product as I have not received it yet. I have tried contacting UPS but to no avail”

Helpful Report

Posted 3 weeks ago

“It said when we bought the light it was in stock . You took our money. Then told us it would be months before our light could be delivered. NOT GOOD!!!!!!!”

Helpful Report

Posted 1 week ago

Good morning, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Kind regards Customer care team

Posted 6 days ago

We are sorry you feel our service has not met your expectations however we will make sure to take your feedback on board to improve ourselves Regards, Customer Care Team

Posted 6 days ago

“I can only review you on your choice of courier as I have not yet received the lights, Should have arrived yesterday by 6.00pm. Tracking information fine upto 2.00pm when the lights arrived at depote a few miles from my house. No information since then. A terrible delivery service from this courier. I will not use FedEx or a compancy that uses them in the future.”

Helpful Report

Posted 1 month ago

Good morning, I am sorry that you feel your experience shopping with us wasn’t as it should have been. Let us know please if we can assist further. Kind regards Customer care team

Posted 1 month ago

“The lights arrived late, after 4 weeks. Customer service assured me the item would be in two weeks. Poor service.”

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Posted 7 months ago

“No idea what it's like as it hasn't arrived yet. It is a little irritating to be asked to review a product when it is not actually here for me to review.”

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Posted 3 months ago

“Delivered late, terrible customer service.”

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Posted 2 months ago

“Lights arrived with incorrect plugs (european not UK, despite no mention of this on the site or order) - I contacted customer services to ask for a replacement. They initially responded saying they're just sold like that and the package contains convertors (it didn't), they then said they would send replacement (they didn't) and they're now ignoring my emails. Customer service is very poor and definitely won't be ordering from here again.”

Helpful Report

Posted 2 months ago

I’m so sorry to hear that your experience with us hasn’t been what you hoped for. I completely understand how disappointing that can feel, and I truly appreciate you taking the time to share your feedback with us. Please know that your comments are important to us, and I’ll make sure they’re passed on to the relevant team so we can learn from this and keep improving for you and our other customers. I have resent the convertors to you today. Kind regards The Customer Care Team

Posted 1 month ago

“Returned items, was very disappointed to find that it was plastic for this price and after double checking the description. If I wanted plastic I would have bought the one in ikea for £7. Gutted as hate wasting my time.”

Helpful Report

Posted 2 months ago

We are sorry that you haven’t been completely satisfied with your item. We will process to refund once the order has been received We will make sure to take your feedback on board and discuss with the supplier Regards, Customer Care Team

Posted 2 months ago

“You’ve not delivered it!!!”

Helpful Report

Posted 2 months ago

Good morning, Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers. Kind regards Customer care team

Posted 2 months ago

“Very disappointed with the customer service. Have emailed several times how, to no avail. The lights were advertised as being indoor/outdoor but when they arrived, they were described as indoor. This is not what I wanted. Since then I have emailed and still no reply”

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Posted 3 months ago

“Rubbish company absolutely no customer service at all! Been emailing for weeks as they charged me £6.99 for next day delivery and it actually came almost a week later. No response from them. I instantly don't trust companies like this as this is how scam businesses treat you. Do not use them”

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Posted 11 months ago

“If I could give zero stars I would. I ordered this light on 21st October, with it being advertised as next day delivery for UK mainland. 2 days later I received an email stating it would be delivered on 18th December. When I email customer service, the same email was copied and pasted as a reply and my latest email has gone un answered, along with Facebook messages. I have just arrived home to 2 heavily battered boxes which state 'fragile' and we have just unboxed it to find a lamp base and a lamp shade, but no stand????!!! Customer Service team - please resolve this immediately.”

Helpful Report

Posted 10 months ago

“I have not received the light. I have had no significant response to my enquiries. I suspect that your courier has lost or misdirected the package. I will cancel my PayPal payment to Lighting- direct. I know that Lighting-Direct is an online retailer but don't they have a phone ?? As I stated in my previous emails after 10 am tomorrow I will not be at the delivery address”

Helpful Report

Posted 10 months ago

“9 days after ordering with rapid delivery paid for as an extra I still have not received these lights. I have phoned and emailed and was promised last week that they were dispatched last Thursday and would be with me on Saturday at the latest. I phoned again and was told they would dispatch this coming Thursday. I will wait and see. Very disappointing indeed.”

Helpful Report

Posted 3 years ago

“Items don’t arrive and the courier FedEx did not leave a card and website hangs when trying to trach. Lighting Direct have not responded re my complaint and request for refund (over £100!) and no tel no to call - very poor service”

Helpful Report

Posted 8 months ago

I am sorry you feel our service has not met your expectations however we will make sure to take your feedback on board to improve ourselves. Kind regards Customer Care Team

Posted 8 months ago

“No sure why you a ask for a review on something I’ve payed for , haven’t seen or turned up yet , thought it was turning up next day , were 5 days in , I’ll wait too review”

Helpful Report

Posted 8 months ago

I am sorry you feel our service has not met your expectations however we will make sure to take your feedback on board to improve ourselves. Kind regards Customer Care Team

Posted 8 months ago

“Parcel supposedly delivered… but it hasn’t. And tracking showing nothing useful. I’ve emailed Lighting Direct twice to ask for help but as yet I’ve had no reply. Not impressed”

Helpful Report

Posted 8 months ago

We are very sorry to hear that you are displeased with the service you have received, please accept our apology. Kind regards Customer Care Team

Posted 8 months ago

“Ordered 2 picture lights, with the recommended bulbs. 1 of the lights was damaged upon arrival, and the bulbs don't fit the picture lights, so I have had to order them elsewhere. I have emailed LD for exchange on the damaged light and heard nothing back...”

Helpful Report

Posted 8 months ago

We are very sorry to hear that you are displeased with the service you have received, please accept our apology. Kind regards Customer Care Team

Posted 8 months ago

“Item never arrived. Trying to get my money back. Emailed but they never get back to me. I would stay away from them”

Helpful Report

Posted 9 months ago

We are very sorry to hear that you are displeased with the service you have received, please accept our apology. I can see a POD from FedEx. Kind regards Customer Care Team

Posted 8 months ago

“Products ordered not as described on website. Many inconsistencies with product description and actual product received. Have emailed customer service and no response after two days. Very poor customer service as this should be resolved ASAP.”

Helpful Report

Posted 9 months ago

I am sorry you feel our service has not met your expectations however we will make sure to take your feedback on board to improve ourselves. Kind Regards The Customer Care Team

Posted 8 months ago

Lighting Direct is rated 4.7 based on 16,870 reviews