Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,915 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,915 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had light fitted and bulbs fitted by a professional electrician, I bulb lights up fully and the other 2 are dull and flicker intermittently, a waste of money , product looks good when lights are not on”

Helpful Report

Posted 5 years ago

We are so sorry you are having a problem with the bulbs. If you are using a dimmer switch with these bulbs it must be an LED compatible dimmer switch otherwise flickering will occur. Our Customer Care team are there to advise and assist with such queries on customerservice@lighting-direct.co.uk.

Posted 4 years ago

“I placed a large order for an entire new build with a view to purchasing the remaining lights and lamps once the initial order was installed. Depsite paying for delivery that stated would take 2 - 5 days, 3 weeks later the order has not arrived. We have incurred costs from our electrician as we werent ready for him. Communication has been very poor on the part of this company.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to comment. Your order was dispatched as promised however its transit was interrupted once it arrived in Ireland hence you were refunded. We are sorry if any inconvenience was caused however we do advise both on our website and order confirmations that contractors should not be booked until goods are received and checked both for damage and suitability. The Customer Care Team

Posted 4 years ago

“I will let you know when the lights arrive and the electrician has fitted them.”

Helpful Report

Posted 5 years ago

Thank you.

Posted 4 years ago

“I received two lights from lightning direct, both look fantastic. One worked fine the other is faulty, on trying to return the light I have tried to use the return portal but doesn’t work. I have now contacted customer services who just repeat the same instructions without any other help or assistance.”

Helpful Report

Posted 5 years ago

I am sorry if you had difficulty using the returns portal. Not feedback we usually receive. We have tested the information required for the portal , ie order number and postcode, and it works as it should. Entering incorrect details will result in not being able to progress. Customer Care Team

Posted 4 years ago

“Very disappointed. I paid extra for delivery on Saturday 14th November, waited in all day and it didn't arrive. Not impressed at all. Bob Mynett”

Helpful Report

Posted 5 years ago

Thank you for getting in touch. I think perhaps there has been a misunderstanding. We do not have a specific Saturday service. Our Standard delivery services is 3 to five days or Express service 1 to 2 days. There is not an option to choose Saturdays I'm afraid. The Customer Care Team

Posted 4 years ago

“Good products but very disappointing customer service. It seems to be fine if you don't do anything out of the ordinary and all goes to plan, but my experience (which wasn't straight forward) has been that Lighting Direct is very 'process' & T's/C's driven with no flexibility for individual circumstances. Such a shame that they were not able to see that good customer service is not about answering an email on time - it is about listening and understanding the customers point of view, and treating them as an individual. I won't be using them again as there are such a lot of companies selling similar products.”

Helpful Report

Posted 5 years ago

We dispatched your order as per the instructions received electronically from you. The package had left our building and was with the carrier when you decided you no longer wanted the product. Thus we could not cancel. Had the order been unprocessed when we received your request there would have been absolutely no problem in cancelling and refunding you. It was not a case of being inflexible and we did our very best to explain the returns process would be the means for you to obtain a refund. All orders are dispatched as speedily as possible, as our customers expect, in order to meet delivery commitments. Not sure how we could have done things differently. The Customer Care Team

Posted 4 years ago

“Absolutely shocking Lights not working asked about batteries and chargers only to be told batteries are built in (which they are not) then to be told bulbs are built in which was never the question dealt with this company before they were ok but will definitely not be dealing with them again”

Helpful Report

Posted 5 years ago

I am sorry you are disappointed. The bulb and batteries are integrated with this solar light, i.e. installed during the manufacturing process We do advise this in the specifications on our website below the image on the product page. See below:- "BULB INCLUDED Yes, integrated LED" LED lighting is available with both removable bulbs or integrated bulbs and each version is advised in the specifications/key features on the individual product pages. The Customer Care Team

Posted 4 years ago

“I have emailed you about a problem with one of the two Caden lights that cannot be used. So far I have not had a reply from you. I note from of the recent reviews about your company that your answer included a phone the reviewer could have callEd to help solve there problem. I phoned this number, the message advised me to email. I call called Darr to see if they can help, I await there reply.”

Helpful Report

Posted 5 years ago

Thanks for getting in touch. We received the email you mention above on Saturday 24th October on a day when the team were having a well earned rest. Delighted to have been able to assist you on Monday 26th. The Customer Care Team

Posted 4 years ago

“First delivery was damaged in transit. Replacement was sent to the wrong address and Lighting Direct will not answer voicemail or email messages. PayPal will refund at the end of the dispute time, but what we really wanted was the lamp.”

Helpful Report

Posted 5 years ago

I am sorry you are unhappy however it not clear to us as to why. You order was reported as damaged on 29th January and we issued a replacement order on 30th January. The driver was unable to deliver on the 31st as there was no one home and no suitable safe place. On the 1st Feb the parcel was left with your neighbours at No 20 as shown on the Hermes tracking information. Tracking information is sent to all customers on dispatch of orders. Our offices are open between 08:30 and 17:00 during which time voicemails are checked regularly.. Currently we are well within our target service level agreement of responding to emails, and are replying to customers within 24 hours. If you need assistance to retrieve your parcel from your neighbour please get in touch. Kind Regards Patricia

Posted 5 years ago

“Still not recieved delivery weeks and weeks after ordering poor service”

Helpful Report

Posted 5 years ago

We are so sorry you are disappointed. Unfortunately unexpected delays are occurring due to challenges surrounding Covid that are out of our hands. The Customer Care Team

Posted 4 years ago

“Send the fitting that the customer actually ordered, read the customers emails to prevent 10 emails in total being sent to resolve the situation. Terrible service, into my second week now and still haven?t received my order. Basically I?ll never use this company again.”

Helpful Report

Posted 7 years ago

Our suppliers made a mistake and sent out the wrong product for which we apologise again. It was not clear from your initial contact quite what the issue was hence we investigated to make sure we put the correct resolution in place. As discussed previously, and confirmed by email,the correct product is on its way to you and should reach you tomorrow, some three working days after the error was reported. I am sorry you are so disappointed however regrettably mistakes happen sometimes and we endeavour to address them as quickly and thoroughly as possible.Kind RegardsPatricia MullaneCustomer Care Manager

Posted 5 years ago

“I am still waiting to receive my item. I have had to contact them twice to enquire where it is. I have been waiting over a month. Payment has already been taken, but Iam still waiting”

Helpful Report

Posted 6 years ago

“Promised next working day delivery, actually took 14 working days. No courtesy call to tell me of delays.”

Helpful Report

Posted 7 years ago

“I placed an order on April 30. My money was taken and I had an email to say the item had been despatched. On May 2, Hermes sent a message to say they would deliver the parcel that afternoon. They didn't. On May 4, Hermes said there was a delay and on May 7 they said they were returning it to the sender (I've a screenprint of the tracking information). Hermes later deleted that entry and changed the date for returning to sender to May 12. I can't raise anyone at Lighting Direct either by email or phone. At first I thought the item must have been damaged in transit, but now wonder whether an actual parcel ever existed?”

Helpful Report

Posted 5 years ago

I am very sorry that you did not receive your order. Unfortunately it got damaged in transit and could not be delivered. During these challenging Covid-19 times it took a few days longer than normal for Hermes to advise us of the problem. As we have no more of these items in stock we were unable to replace the order. Our offices were closed over the Bank Holiday weekend hence no response at that time, However, you have already been refunded and an email sent to you to confirm. Kind Regards Patricia

Posted 5 years ago

“My order took over 5 weeks to arrive, no email to explain the reason, 3 phone calls from me to find out why. Because of the delay Pay Pall expired and had to go through that payment again.”

Helpful Report

Posted 10 years ago

I was disappinted to read that shopping with Lighting Direct did not meet your expectations. Unfortunately we suffered a delay in getting your chosen item into stock due to lack of availability at our supplier and for this I apologise. This is not the usual experience for one of our customers as we place great emphasis on excellent customer service and regularly get praised for the speed in which customers receive their purchases. On this occasion we were not able to fulfil an order as promptly as we would have preferred and your frustration is understandable. I am concerned that you did not receive the communication we sent advising of a delay because, having checked, email notification of the delay was sent out to you, however perhaps got caught in your security filter. With regard to PayPal, if a payment is left "pending" in a PayPal account for a certain amound of time they cancel the payment authorisation which is what happened in your case, hence the process had to be repeated prior to the shipping of your fitting. I can understand how this also was an annoyance. You purchased one of our most popular fittings and I am sure you are very pleased with your decision. I really hope you will shop again with us very soon. Please feel free to contact me directly on 0843 3177820 (local rate) should you wish. Thank you for taking the time to leave feedback. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Change carrier from Hermes. Lights delivered broken, took one month to complete the order.”

Helpful Report

Posted 5 years ago

“Bought the lights to fit into the ground, last only for a month, have spoke with them, they happy to exchange, but i have to return lights to them first, which mean in need to destroy all my driveway were lights been installed”

Helpful Report

Posted 5 years ago

“Reply to an email detailing a faulty product”

Helpful Report

Posted 7 years ago

“Selling a poor quality product when there are much better ones on the market at lower prices.”

Helpful Report

Posted 10 years ago

The Megaman range is one of the big name brands we sell along with Philips and Sylvania these are more costly than the lesser known brands but all should work in the same efficient manner. If you are unhappy with the items you are welcome to use our 14 Day Change Your Mind guarantee for any unused lamps if you would like to do this please contact the customer service team on 08433177820 who will be happy to provide you with a returns no. Regards Jayne Bates Customer Service Advisor

Posted 5 years ago

“Twice that the light fitting doesn?t work. Have to pay both times to the electrician. Wasted of money.”

Helpful Report

Posted 6 years ago

Lighting Direct is rated 4.7 based on 16,915 reviews