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Lighting Direct Reviews

4.7 Rating 16,513 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,513 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 12th May 2024

Lighting Direct 5 star review on 8th May 2024

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow in getting a reply, then was told someone else would reply with regards to 6 light fittings ordered with incorrect description”

Posted 3 years ago

We are sorry if you are unhappy with your experience shopping with us. The Customer Care Team

Posted 2 years ago

“Send me my product before wanting a review”

Posted 3 years ago

Apologies if the review request was sent prematurely. It is intended to arrive a few days after delivery. The Customer Care Team

Posted 2 years ago

“The wrong light was sent. I emailed supplier and heard nothing back.”

Posted 3 years ago

Apologies, our response times are slightly longer at the moment due to Covid challenges. The Customer Care Team

Posted 2 years ago

“Inform the client and answer your phone when someone needs to contact you”

Posted 3 years ago

We are sorry if you experience shopping with us was not as it should have been. The Customer Care Team

Posted 2 years ago

“Still awaiting delivery 11 days after paying for an express service promising 2-3 days. Delays happen but I am still awaiting confirmation of delivery date despite daily emails and phone calls.”

Posted 3 years ago

Sincere apologies. Your order was shipped on the same day it was placed but it would seem the carriers had a few difficulties. The Customer Care Team

Posted 2 years ago

“Non receipt of item after a delay No response to my emails I now want a refund”

Posted 3 years ago

Unfortunately although the order was dispatched in a timely manner it was lost in transit with Hermes. Hence we made the refund to you. The Customer Care Team

Posted 2 years ago

“I have found the product very flimsy when you clip it together after a few day it comes away from the base,it just won`t hold up for very long when it just holds up by the cable”

Posted 3 years ago

“Yes easy get a better courier then Hermes Ian still awaiting my solar powered lamp post I've had 2 dates with time slots no shows both times more than 9,200 have signed up to the Hermes complaints group on Facebook yes when iam going to get the goods I've paid for?”

Posted 3 years ago

“The products I ordered were part of a bigger order. The product was not shown as being out of stock yet clearly was. I have been given 3 different delivery dates with none achieved. Because I have not been able to complete the project I need the lights for, I have now got to revisit the site at my cost. I have contacted "customer care" who have informed me the products will be in with them on the 11 June. I have today ( 6 June) received notification that the product has been dispatched ??? I have always been satisfied with the service and previously rated them 5 stars. Not now I am really disappointed .”

Posted 3 years ago

“A month after order confirmed, I am still waiting for my light. They will not reply to my emails and you can't speak to anyone. Will not deal with them again. Very poor service and I don't expect much luck in getting it sorted soon.”

Posted 3 years ago

“Still hasn't arrived ! Many false promises , only successful part of this transaction was taking my money !”

Posted 3 years ago

“I ordered some fence lights because this company had them in stock. I paid express delivery. My invoice came through on line saying that the items were due to be despatched. Two days later I went to track my items and found they were out of stock! I was angry I had deliberately ordered from Lighting Direct because they had stock. I contacted customer services and was told that I had ? pre-ordered? the items. When I said my invoice said differently I was offered a refund of the express delivery postage. I was transferred to an investigation team who failed to contact me until I pursued it with customer services again. I have had no real explanation. I really couldn?t trust this company again and certainly could not recommend.”

Posted 3 years ago

Sincere apologies. Unfortunately not all of the components of your order were in stock at the time of the order hence the "pre-order" for some. We are endeavouring during these challenging times to get orders to customers just as promptly as possible. The Customer Care Team

Posted 2 years ago

“Haven?t received my goods yet”

Posted 3 years ago

“Two bedside lamps were order with express delivery (1-2 working days) on 22 May. There was no indication about stick issues until I had placed the order where I was told that they were not in stock and I would be informed when they were. I then received an emailed informing me that they were being dispatched separately the second of which did not arrive until the 2 May. Additionally the second lamp arrived with a European plug not UK so I have had to pay for a new plug. They did refund me the express delivery charge of £2.48. Won?t be in a rush to use them again...”

Posted 3 years ago

“The light arrived completely smashed. We were told to send photos, which we did. Now radio silence! No idea what is happening.”

Posted 3 years ago

“Speedy and easy. Great product too.”

Posted 3 years ago

“They need to be more transparent . I purchased a product because it said delivery 10 days, it took over 23 days. They only returned my delivery fee nothing else. Will not buy from them again. Zero starts if I could”

Posted 3 years ago

“Product is crap and broke after one day, and customer service is as bad!!!”

Posted 3 years ago

“Poor shipping times and very poor packaging. Customer service could not give accurate information as wether items had been posted or not.”

Posted 3 years ago

“I haven?t received my order or any update about when it may arrive!”

Posted 3 years ago

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Lighting Direct is rated 4.7 based on 16,513 reviews