Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,871 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my order-ordered almost a month ago. I emailed the company twice with no response. Not looking great so far.”

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Posted 10 months ago

“Told about multiple delivery dates, not one met. Still no product. Told yesterday I'd have the courier contact me, no communication from anyone today. Called lighting direct three times today, no answer! Sick of these online retailers if I'm honest.”

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Posted 10 months ago

“Paid for lights but carrier have refused to leave consignment but insist on trying to deliver whilst I am at work even though I have asked for them to leave in barn. Very frustrating.”

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Posted 11 months ago

“Bad communication and a long wait for the order to be delivered (weeks)”

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Posted 11 months ago

“I placed an order in May 2024, with the expected delivery stated to be early June. I was then informed one part of my order was delayed, when I enquired which part, I was informed all of my order was delayed until the 13th June. When that date came and went, I enquired it was delayed further until the the 3rd July. I expressed my disappointment with the woman I had been emailing with, since this order was got a birthday gift in June. All of a sudden, the items were delivered the next week. Not impressed, and I had to keep asking for updates rather than being contacted first. I understand deliveries get delayed but the lack of communication was infuriating.”

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Posted 1 year ago

“6 hours after I was informed my order would be delivered by I am still waiting for someone to contact me with my order and not write a review about articles I am yet to receive”

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Posted 1 year ago

“The item I purchased has not arrived”

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Posted 1 year ago

“Get a better logistics comoany, wasting customers time”

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Posted 1 year ago

“Bloody useless... ordered 2 sets of string lights and they're just an extension set with no plugs.. wasn't clear at all on website or wouldn't have ordered them!!”

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Posted 1 year ago

“The item I bought advised it would be with me within 1 day. A week passed and I hadn't heard anything so I emailed and they said a part wasn't available and wouldn't be with me for over a month. I replied and queried why it wasn't advised. It had also since been updated on the website to pre order but still had a much sooner dispatch date to what had since been advised via email. Customer service and communication absolutely shocking.”

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Posted 1 year ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Posted 1 year ago

“Still awaiting part of my order several weeks later. Have emailed numerous times and says it’s in its way!! Nothing!”

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Posted 1 year ago

“The spotlight plate was delivered but not the light bulbs on the same order. The driver said there was only one parcel. I e-mailed Lighting direct immediately after the driver left but to date I have had no response. Not very satisfactory”

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Posted 1 year ago

Thanks for taking the time to comment. I can see this was in a split delivery, not sure why, and it shows both were delivered, one on 14th and the other on 18th. Apologies for this, as you can appreciate the couriers are very busy at this time of year. Kind Regards Customer Services

Posted 1 year ago

“Website stated item was in stock and available with 1 day delivery. Ordered item Monday evening, expecting this Wed or Thurs (worst case). Nothing arrived, called customer services to check and was advised lights were out of stock but delivery was coming in that day so should receive Saturday as couriers working weekends now. Rang again on Monday after no delivery to be told stock wouldn’t be arriving until Wed so would lucky to receive Thursday/Friday. Absolute joke! Not only do you continually break your promises but I was not even offered an apology by your Customer service representative, who honestly could give a toss. If had known I would ordered elsewhere as they were required urgently to be fitted as part of building work which was taking place. Needless to say I’m now having to fit these myself. Very very disappointing all round”

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Posted 1 year ago

“Cheap and plastic looking outdoor light that doesn't look strong enough to put up let alone hold the glass sent with it, was cheap so to be expected. Tried to return and the cost is almost the same to post back, shocking price really so won't bother.”

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Posted 1 year ago

“As soon as I made my order I realised that I had not put my work address as delivery address so emailed the hem straight after to change delivery address, no confirmation and still sent to my home address not my work address as asked, then when APC delivery was due I chose a safe place to Leave my parcel and they couldn’t even follow simple instructions!! No having trouble getting it re delivered”

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Posted 1 year ago

“I have been asked to provide a review less than 24 hours after the item was delivered. Guess what, I've not had a chance to fit it yet nor are there any bulbs to test it when it is fitted. I wish companies would stop sending automated messages that clearly indicate no desire to engage personally with their customers”

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Posted 1 year ago

“DELIVERY AND RETURN COST MORE THAN THE PRODUCT”

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Posted 1 year ago

“Very poor service from the customer service department. I raised a number of questions on my order by email but never even replied. To three of my emails. I also had a further request but they did not accolade my order. Very poor and phoning is also a problem as it’s just rings and rings with no answer.”

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Posted 1 year ago

“I ordered 3 lights one was delivered broken and I have been waiting ever since to have the replacement delivered , no one picks up the phone at customer service or sales to give me an answer .”

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Posted 2 years ago

“Reasonable price and reasonably prompt delivery but with no instructions on use and customer services offering no help at all. As a result the lighting adaptors cannot be used.”

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Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,871 reviews