Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 8,502 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 8,502 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 30th April 2024

884

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although it is a pleasure to deal with this company. They never have enough wool in stock which is very frustrating. I am having to wait ages for my order”

Helpful Report

Posted 7 years ago

Thank you for your comments and we have recently been in touch to explain one of the colours is Discontinued and we have suggested an alternative.

Posted 7 years ago

“I ordered goods from the website but was told there would be a delay on one of the items. Why offer it for sale then??? I wasn't told that the delay would be over a month so eventually I cancelled the order”

Helpful Report

Posted 7 years ago

Dear Carol Mack, We are sorry we could not deliver your order promptly, we are relying on our suppliers to hold sufficient stock and like ourselves they had ran out on this occasion. If we know the product is no longer available we show the stock on the website and do not accept Backorders. We hope we can provide a better service on another occasion.

Posted 7 years ago

“Only part of my order was a ail able. The items were not sent until I requested that they should be forwarded at once rather than wait for the out of stock items It was not clear on the website that the yarn I ordered was not available . Money was taken from my account for items you do not have in stock. This is not good practice. . The quality of the items I have received is satisfactory. Thankyou”

Helpful Report

Posted 7 years ago

“I would love to write a review but so far I have not received my order”

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Posted 7 years ago

“Prompt enough response to order for ONE skein of wool to finish a garment. However, email asking to review but wool still to arrive more than a week later. For amount of postage charged, this is unreasonable ... review your parcel carrier arrangements.”

Helpful Report

Posted 7 years ago

Susan Jane Kelly, thank you for your comments on our courier service and we are keeping an eye on it. For your reference we recently changed to Royal Mail Tracked 48 service so customers will be kept informed of the progress of their order and to ensure a more reliable service.

Posted 7 years ago

“Not really very happy right now to be honest. Emailed laughing hens when the product arrived two days ago and still haven't had a reply regarding the fact they have either sent me the wrong colour or have labelled the colours wrong on their website. A simple courtesy email wouldn't have gone a miss. Also tried to call them but their line is always engaged. Not entirely sure I'll shop here again at this rate.”

Helpful Report

Posted 7 years ago

“The wool is lovely , and the order was in the main processed efficiency. It was frustrating to be told one colour was out of stock only when the wool had been dispatched , and to have to wait three weeks for the remaining wool to arrive. Surely that should be made clear when ordering so I could order something else that was in stock?”

Helpful Report

Posted 7 years ago

Hello David, Thank you for your review. We apologise for the delay in receiving one of the colors for your order. When you view your basket at checkout it states if there is a delay on any items. We apologise it took 3 weeks to fulfill your outstanding order this is due to delays with our supplier Rowan. Kind Regards Joanna Laughing Hens.

Posted 7 years ago

“Poor service. Twice I was sent wrong thickness of wool when I asked for 4ply.”

Helpful Report

Posted 7 years ago

Hello Eleanor. I am terribly sorry you are unhappy with the service received from us. We did our best to deliver the correct yarn as quick as possible once informed of our mistake. To apologies for the inconvenience we would like to offer you 10% off your next purchase. To apply your discount enter your email address as a voucher code at checkout. If there is anything else we can do please do not hesitate to contact us. Kind regards, Joanna Laughing Hens Tel: +44 (0) 1829 740903 Email: sales@laughinghens.com

Posted 7 years ago

“I have not received my pattern book as yet”

Helpful Report

Posted 7 years ago

Hello Cheryl Your Pattern book was dispatched on 8th July along with a confirmation email to say its on the way. Your order was shipped via Royal Mail Air Mail, delivery to USA takes between 5 - 7 working days. If you have still not received your order by next week please can you contact us via email, sales@laughinghens.com. We are terribly sorry about the delay. Kind Regards Joanna Laughing Hens

Posted 7 years ago

Laughing Hens is rated 4.7 based on 8,502 reviews