Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 8,479 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 8,479 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 4th April 2024

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m not sure this laughing hens fault as not sure how it is listed on their website ..but I bought a beginner Rowan baby pattern and I’ve knitted a few things but this was definitely not a beginners pattern”

Helpful Report

Posted 3 weeks ago

Hello Michele, Thank you for your feedback, can i ask if it was the whole book or a specific pattern you struggled with? Kind regards Laughing Hens

Posted 3 weeks ago

“I live in Ireland so i had to pay 13.40euro customs. Which make my wool very expensive.”

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Posted 3 weeks ago

Hello, There should be no reason you have had to pay customs we have all the necessary information on our parcels to prevent this, if you email me at sales@laughinghens.com we can get this rectified. Kind regards Laughing hens

Posted 3 weeks ago

“Happy with the order but a little disappointed about the length of time it took to arrive.”

Helpful Report

Posted 1 month ago

Hello, Apologies you were disapointed in the time it took to receive your order, we do aim to ship between 1-2 working days once an order is placed but this is not always possible at busier times. Once an order leaves us we have little to no control over how long it takes the courier to deliver. Once again though we apolgise yours took a little longer to be delivered. Kind regards Laughing Hens

Posted 1 month ago

“It takes a long time to get orders, plus the postage is very high. I ran out of 1 white Drops yarn which was $1.98 but paid over $6.00 for postage! I live the yarn, but hate the confusion of waiting to see if the order is coming. I ended up reordering because I got no feedback on the order only to find out the order was processed and was sent. What a mess!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback i can see you are based in the US so posatge will cost more as we are a UK based company. We always send automated emails out when the order has been shipped i can see that this was sent to you but can sometimes go to junk/spam folders, i have forwarded the original email to you regarding your dispatch. Kind regards Laughing hens

Posted 2 months ago

“Leather soles. Quality seems good but sizes are small/ very narrow”

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Posted 3 months ago

Hello, We do have a conversion chart on our website to make sure you get the right size. Kind regards

Posted 3 months ago

“Good site but I sent email regarding the colour of the wool stating it was unlike the colour ordered and never had a re[ly”

Helpful Report

Posted 3 months ago

Hello, I have checked all of our mail boxes and can not find an email from your self, apologies the yarn was not like the colour ordered, we have to use images from our suppliers and sometimes there can be a difference. We do state that items can be returned if they are unwanted as long as they are in a saleable condition. Kind regards Laughing Hens

Posted 3 months ago

“Not your fault- was trying to finish a baby blanket project and needed a baby lemon colour. Unfor tunately, have tried 3 suppliers and all 3 colours are more mustard than lemon. Will find a use for them I’m sure.”

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Posted 3 months ago

“The yarn I received had clothes moths in it. I had to treat with cedar and lavender.”

Helpful Report

Posted 5 months ago

Hello, We can only apologise for this, we have checked our stock and it is all fine and all of our yarn comes in sealed plastic bags, so we will have to get in touch with our supplier. Can you please sens some pictures over to sales@laughinghens.com so we can have a look at this. Kind regards Laughing hens

Posted 5 months ago

“Not the service I expect from Laughing Hens. Mismatched lot numbers and preemptive resolution not agreed with me causing great inconvenience.”

Helpful Report

Posted 5 months ago

Hello, Apologies you received mixed dyelots we never send these out without checking with the customer first. This was an error on our part, sorry that you feel that by us sending you out all the same dyelot once we were made aware of the mistake by yourself caused inconvenience we were merely trying to rectify the mistake. Apologies again Kind regards Laughing Hens

Posted 5 months ago

“Not got the pattern to make the pink tanktop so I haven’t used the needles yet. Can you send me the pattern now please”

Helpful Report

Posted 5 months ago

“I have not received my pattern of the pink tanktop . I have the pink wool and needles but have no pattern to follow so I haven’t used the needles yet. Please can you send me the pattern and then I can send you a review Regards joy lucas”

Helpful Report

Posted 5 months ago

Hello, Having looked at your order, you have not ordered a pattern. You have ordered the yarn needles and some stitch markers, there is no pattern on your order, if you email us direct i can send you a screen shot of your order to prove this. Kind regards Laughing Hens

Posted 5 months ago

“Delivery is very slow, wouldn't recommend”

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Posted 6 months ago

“I'm excited to work on my project. I.live the colors !! The package arrived torn open, I am missing 5 balls of yarn. I am hopeful it will be enough to complete the project.”

Helpful Report

Posted 10 months ago

We apologize your order arrived damaged and balls are missing. Please send us an email to sales@laughinghen.com and we will arrange for your missing yarn to be dispatched ASAP.

Posted 10 months ago

“I have not received the pattern I ordered yet.”

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Posted 10 months ago

“Prices were great, wool was lovely, delivery was ridiculously slow”

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Posted 11 months ago

“Hi, I found the website easy to use. I got the pattern and wool in good time. However, I was disappointed that I had to pay extra vat because the parcel was coming into Ireland. Other UK sites that I use, always let me know that if I go over a certain payment, the parcel will be charged extra vat by the Irish revenue. This has made me rethink buying from your website. Regards Jane”

Helpful Report

Posted 11 months ago

“I’m a three time return customer and I love the baby yarn you offer but I’m a bit hesitant to reorder with how my package arrived to USA this last time. You packaged 14 skeins of yarn in a paper sack that somewhere along the trip had a 10 inch rip in it. Please see pictures I’ve enclosed. I look forward to hearing from you about quality control. Thank you, Paula Olson.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review Apologies your parcel has arrived damaged, we would never send a parcel out like that and can only think this has happened during transit We have recently made the decision to switch from plastic to these eco friendly bags which have been chosen by us for various reasons such as they are 100% recyclable, 100% biodegradable they are also plastic free and planet friendly. We are keeping a record of any feedback we get from customers regarding the packaging, so we do appreciate your comments. Hopefully your experience of damaged packaging is a one off. Kind regards Laughing Hens

Posted 11 months ago

“I bought the wrong product thought I was buy bamboo needles my mistake and cost to much to send back”

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Posted 11 months ago

“Given how expensive Noro yarn is, it was quite disappointing to work with this Malvinas yarn. It was full of little bits of stick, grass and other debris and the yarn was very inconsistent in thickness - there would be huge lumps followed by a stretch when the yarn became too thin for the needles. This made it rather difficult to work with. The yarn was also full of knots - I know this unavoidable but there were four in one ball.”

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Posted 1 year ago

“I would write a review however never received the pattern book??”

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Posted 1 year ago

Laughing Hens is rated 4.7 based on 8,479 reviews