Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 9,218 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 12th June 2025

1020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and I eventually received tbe package but it took weeks to reach me in Australia. This was a real problem when I was waiting to finish a garment”

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Posted 1 hour ago

“I still have not received my order”

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Posted 2 months ago

“My brown paper envelope package arrived in California totally unsealed. It wasn’t ripped open but appeared to have not been sealed at all in the first place. Luckily the yarn I had ordered was inside and intact. The yarn itself was great.”

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Posted 3 months ago

“You will see my work in progress. Can you explain what is wrong please. I started each sock at the appropriate yellow “lead in”. This is the result. I’m sure my daughter will still wear them but I’m reluctant to buy regia in the future. I must add that I would recommend your company as very reliable. Thank you. Dorothy Smith”

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Posted 4 months ago

Hello, Many thanks for your feedback and sorry to see your socks have not knitted up as expected. So that we can go back to the manufacturer with a meaningful complaint, please can you specify which of the following you have employed: - starting both socks from the inside of the ball - starting both socks from the outside of the ball - starting one sock from the inside and other from the outside. Kind regards Laughing hens

Posted 4 months ago

“Good website and speedy delivery. So many good cotton yarn, giving 3 stars bc I wish all the materials they sold were animal-free.”

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Posted 5 months ago

“I love you guys but these latest purchases were a disappointment. One of the circular needles broke and the stitch stoppers are virtually unuseable.”

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Posted 6 months ago

Hello, Apologies your items were damaged. If you email us at sales@laughinghens.com we can either send replacements or issue you with a refund. Apologies again. Kind regards Laughing hens

Posted 6 months ago

“Wasn’t able to open!!!”

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Posted 6 months ago

“Prompt delivery, but was disappointed in the quality and colour of this yarn. It is much lighter in shade than a true midnight blue. The online colours can always be misleading and the photos make it look darker than it really is.”

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Posted 7 months ago

Hello, Apologies your are not happy with the colour of the yarn. We do make sure images are always up to date but they can sometimes differ slightly form the image online, we are also only allowed to use images supplied to us from our supplier these can sometimes differ depending on what device you are using. Kind regards Laughing hens

Posted 7 months ago

“No problems with website but product sold was poor”

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Posted 9 months ago

Hello, Thank you for your feedback, if you would like to email us at sales@laughinghens.com or call us on 01829 740903 we will be happy to speak to you about the product you are not happy with, we can then resolve the issue. Kind regards Laughing Hens

Posted 9 months ago

“It was straightforward to purchase the items, no difficulty at check out. I found it difficult to get anyone on the phone as it just rang out. Also, the refund process was simple and seamless.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. Our phone line is open 9am-5pm Monday-Friday our number is 01829 740903 and it is always option one for the Laughing Hens phone line. Kind regards Laughing Hens

Posted 9 months ago

“I suppose laughing hens is ok to deal with, I’ve ordered & received two previous packages, no problem or delay, I then ordered just two balls of wool & it took more than a month for them to arrive cause parcel was held up because of customs charges. Don’t know why there was customs charges only on the smaller package.”

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Posted 1 year ago

Hello, Apologies your parcel took a while to arrive once a parcel leaves us we have little to no control over how longs it takes to be received, customs can sometimes hold parcels for a while. As for being charge this should not have happened as we have all the necessary documentation on our parcels. If you get in touch with us at sales@laughinghens.co.uk we can look in to this for you. Kind regards Laughing Hens

Posted 1 year ago

“Great service. But - the print of the actual pattern is faar too small.”

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Posted 1 year ago

“I’m not sure this laughing hens fault as not sure how it is listed on their website ..but I bought a beginner Rowan baby pattern and I’ve knitted a few things but this was definitely not a beginners pattern”

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Posted 1 year ago

Hello Michele, Thank you for your feedback, can i ask if it was the whole book or a specific pattern you struggled with? Kind regards Laughing Hens

Posted 1 year ago

“I live in Ireland so i had to pay 13.40euro customs. Which make my wool very expensive.”

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Posted 1 year ago

Hello, There should be no reason you have had to pay customs we have all the necessary information on our parcels to prevent this, if you email me at sales@laughinghens.com we can get this rectified. Kind regards Laughing hens

Posted 1 year ago

“Happy with the order but a little disappointed about the length of time it took to arrive.”

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Posted 1 year ago

Hello, Apologies you were disapointed in the time it took to receive your order, we do aim to ship between 1-2 working days once an order is placed but this is not always possible at busier times. Once an order leaves us we have little to no control over how long it takes the courier to deliver. Once again though we apolgise yours took a little longer to be delivered. Kind regards Laughing Hens

Posted 1 year ago

“It takes a long time to get orders, plus the postage is very high. I ran out of 1 white Drops yarn which was $1.98 but paid over $6.00 for postage! I live the yarn, but hate the confusion of waiting to see if the order is coming. I ended up reordering because I got no feedback on the order only to find out the order was processed and was sent. What a mess!”

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Posted 1 year ago

Hello, Thank you for your feedback i can see you are based in the US so posatge will cost more as we are a UK based company. We always send automated emails out when the order has been shipped i can see that this was sent to you but can sometimes go to junk/spam folders, i have forwarded the original email to you regarding your dispatch. Kind regards Laughing hens

Posted 1 year ago

“Leather soles. Quality seems good but sizes are small/ very narrow”

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Posted 1 year ago

Hello, We do have a conversion chart on our website to make sure you get the right size. Kind regards

Posted 1 year ago

“Good site but I sent email regarding the colour of the wool stating it was unlike the colour ordered and never had a re[ly”

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Posted 1 year ago

Hello, I have checked all of our mail boxes and can not find an email from your self, apologies the yarn was not like the colour ordered, we have to use images from our suppliers and sometimes there can be a difference. We do state that items can be returned if they are unwanted as long as they are in a saleable condition. Kind regards Laughing Hens

Posted 1 year ago

“Not your fault- was trying to finish a baby blanket project and needed a baby lemon colour. Unfor tunately, have tried 3 suppliers and all 3 colours are more mustard than lemon. Will find a use for them I’m sure.”

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Posted 1 year ago

“The yarn I received had clothes moths in it. I had to treat with cedar and lavender.”

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Posted 1 year ago

Hello, We can only apologise for this, we have checked our stock and it is all fine and all of our yarn comes in sealed plastic bags, so we will have to get in touch with our supplier. Can you please sens some pictures over to sales@laughinghens.com so we can have a look at this. Kind regards Laughing hens

Posted 1 year ago

Laughing Hens is rated 4.7 based on 9,218 reviews