Laughing Hens Reviews

Name: Laughing Hens
Address: Unit 2 Europa Court, Deeview Boulevard, Chester, Cheshire West and Chester
Rating: 4.71

4.7 Rating 9,470 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 18th February 2026

Anonymous

Christa Wiens

Fiona Stephens

1043

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If they had checked their emails more regularly they would have seen my request to change the order. I wrote in plenty of time but they did not see it until after they had posted the item.”

Helpful Report

Posted 8 years ago

“Quick service and fast shipping. However, I was given wrong info when I inquired about dye lot numbers on the 5 skeins of yarn. There were two different dye lots (which was not evident when I was choosing yearn color from website) Also when asked what the dye lots were, I was told 2 of one dye lot and 3 skeins of another. When I received the yarn there was only 1 skeins of the dye lot I needed and 4 of the one I did not. I had to adjust my pattern. Would have liked the communication to be more accurate.”

Helpful Report

Posted 8 years ago

“The shade was lighter than wanted. Wanted a more of a Teal colour. But I started knitting but couldn't get on with the wool due to the fine random cotton thread, so gave up and have returned the other 3 balls of wool in todays post! Hence the order last evening to knit up the other pattern which I downloaded free. Thank you.”

Helpful Report

Posted 8 years ago

“Pattern arrived promptly which is a miracle as the address was marked Great Britain and not Cyprus even after I emailed immediately to say the Address was wrong and it should be Cyprus and not United Kingdom even though I chose Cyprus the Web Site had a mind of its own and put United Kingdom hence the email. No confirmation of that I'm afraid. Bearing in mind that there is another Nicosia in the USA I cannot risk ordering anything else from this company which is a shame as the have good products. Sorry!”

Helpful Report

Posted 8 years ago

“Disappointed with length of time to deliver goods. Almost a week! Also colour of yarn not as expected. Had to return. Love knitting company manage to deliver yarn next day via Hermes.”

Helpful Report

Posted 8 years ago

“The first part of the order (the pattern book) arrived right on time, which was great. However, the yarn was out of stock, and instead of offering to send in two lots, I was just informed it would be 5-10 days. After 2 weeks I sent an email which went unanswered. However, when I phoned, Laughing Hens were helpful, and the yarn has since arrived. I do think better communication when orders are delayed would be great, especially as the money for the full order was taken, and no email should ever go unanswered. But there's never been a problem before, and I would certainly continue to use the site. Anyone can have a 'blip' in service, and it's how issues are resolved which is the mark of a good supplier.”

Helpful Report

Posted 8 years ago

“My order took nearly 2 weeks to arrive as the yarn was out of stock - this was not shown on the website or order form. I was emailed later. It arrived without the free pattern that should have accompanied it so that I had to telephone to find out why; it took a further 5 days for the pattern to arrive by post. However, the quality of the yarn and the pattern is excellent and the customer service and communication is extremely good.”

Helpful Report

Posted 8 years ago

“No problem with the wool but I ordered it in October and it arrived in March. I was told it was out of stock after the order had gone through (maybe let people know before they order in future), so I bought it elsewhere. I think a message to ask if the customer still wants their order after four months would be useful. Have ordered from your site previously and had no problems.”

Helpful Report

Posted 8 years ago

“I made my order only to be told after part order received, that an item was out of stock and may be in in about a weeks time. at this moment in time I am still waiting for the item, without which I can't start my project. Wish I had been told when ordering”

Helpful Report

Posted 9 years ago

“i cannot write a review of the product because I have not received it yet.”

Helpful Report

Posted 9 years ago

“At the moment I can't rate you as I haven't received my goods. Please look into it. They were to be delivered to an office in Spain. I hope you have all the details of my purchase etc. without my repeating them.”

Helpful Report

Posted 9 years ago

“My previous experiences with Laughing Hens has been good but this time it took over 4 months to fulfill the order. I was actually on the point of cancelling the order when the wool arrived (the money for it had been taken when I placed the order). So, all is well now and the wool is lovely but I wouldn't have palced the order if I'd known that the wool was out of stock.”

Helpful Report

Posted 9 years ago

“Have received the Noro yarn ordered but still waiting for pattern book ordered, or refund!”

Helpful Report

Posted 9 years ago

“Disappointed with the time it took to receive the order. Otherwise no complaints.”

Helpful Report

Posted 9 years ago

“lovely colour but almost impossible to unravel skein onto a bobbin for a knitting machine!”

Helpful Report

Posted 9 years ago

“Prompt service but colour of wool very different from colour shown on website.”

Helpful Report

Posted 9 years ago

“Wool returned as colour poorly represented on internet - a very blueish pink”

Helpful Report

Posted 9 years ago

“Pleased with the yarn ! Disapointed with the shade it is a lot darker than it shows on the web site!!”

Helpful Report

Posted 9 years ago

“I have been a reasonably regular customer for the last few years and have always received good and prompt service. However on this occasion, although I was charged for the full order, five balls of yarn were missing and I am in the process of trying to obtain the remaining part of my order. Hopefully the matter will be resolved quickly.”

Helpful Report

Posted 9 years ago

“Part of order missing, no response when sending email correspondence to chase missing item”

Helpful Report

Posted 9 years ago

Laughing Hens is rated 4.7 based on 9,470 reviews