Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 9,233 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,233 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 13th June 2025

DR HEATHER R PRSTWICH

1018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They respond quickly to my e-mails and send the yarn out very rapidly, too.”

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Posted 6 years ago

“High quality”

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Posted 6 years ago

“I regret to say that I never received the yarn. Lost in shipping? Working with Paypal. To update this review....my order arrived, about 6 weeks after ordering. The mailer was marked "courier error". The yarn is lovely.”

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Posted 6 years ago

“The service is quick & efficient. The booklet I ordered is not well made as on first opening The pages were coming away from the spine - just not worth sending back - will stick with sellotape or put it in it's own folder - very disappointed.”

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Posted 6 years ago

“Reasonable selection of yarn at good prices. Good communication. However, to my disappointment, not all ordered yarn was available for delivery. As a result, I had to reorder the missing items elsewhere and pay delivery fee (originally, I was hoping to combine my order as LH seemed to have in stock all that I needed)”

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Posted 6 years ago

“Good day. I still have not received my pattern that was posted to South Africa , Cape Town Thank you. Rashieda”

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Posted 6 years ago

“**********”

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Posted 6 years ago

“This time my delivery was fast and correct, a definite improvement compared to last time.”

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Posted 6 years ago

“I have not received my order as of yet , so I cannot write any review until I get what I paid for. My order was paid for on May 17, 2018 and today is May 30,2018 and I have not received anything as of this date I email laughing Hens today I am waiting for an answer.”

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Posted 7 years ago

“I haven't received anything that I ordered so I really don't have anything to report.”

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Posted 7 years ago

“I did receive my order. On ordering I received an immediate confirmation and note that the stock was low therefore there'd be a delay. The email specified the number of days it would be delayed. However, despite me not counting weekends/bank holidays, after the extreme end of the "window" I still had heard nothing. To improve the customer experience I suggest that Laughing Hens keeps in touch with its customers in the event of a delay - just as a reassurance and courtesy I suppose. I did send an email eventually asking for an update and received no reply. A day or two later the email confirming my order was on its way was sent - it was a "normal" automatic mail-merge one.”

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Posted 7 years ago

“No negative comments about the store, but sadly disappointed with the Manos Fino purchased - lovely colours but yarn is very thick and thin and so sticky it is difficult to wind. This has put me off buying yarn over the Internet without squishing it first!”

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Posted 7 years ago

“The pattern is lovely if a little confusing in places. It could do with clarifying. I am knitting the shawl and the set up for the pattern repeats is not clear. However my project is going well. What does confuse me is that the front cover clearly states that the pattern book is free and yet I was charged for it?? ? Also the pattern book is for Patons but refers to Rowan?? A mis print or a failure to proof read??”

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Posted 7 years ago

“It was a knitting pattern for my wife. Not much to go wrong there.!!”

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Posted 7 years ago

“The customer service emails were lovely and genuine, her name was Joanna. I bought my yarn and made a mistake by ordering one I already had. I hoped I could’ve returned it and exchanged it for another ball of the same brand, the one I had bought had 20% off and the other had 10% off at that time but I didn’t receive any email replies for a week due to the Easter holidays having just past a number of days before. I have been issued a refund for what I bought after hoping I could’ve swapped it for the one I would’ve preferred and paid the difference. I don’t know wether I will shop here again due to the middle over my order.”

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Posted 7 years ago

“Arrived very quickly. Good colour feels nice but first ball has had 3 slubs. Disappointing”

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Posted 7 years ago

“I placed an order 10 days ago, received confirmation of my order and receipt for payment. However, that's the last correspondence. It would be nice to know if/when my order will be shipped. I sent 2 emails this morning requesting status and have not received a response at this time. The time difference may contribute to the response time. I really look forward to receiving my order so I can begin a new project.”

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Posted 7 years ago

“This is the first time that I used Laughing Hens and I found the delivery time was poor. I was advised 4days after I placed the order that my order had been despatched it took a week to arrive and when I emailed customer services enquiring about thisI did not get a reply.”

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Posted 7 years ago

“I ordered 16 balls of wool but it took 2 months to be delivered. I was kept informed about the progress of the order, but I was told several times the order would be sent in a few days.”

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Posted 7 years ago

“I like the selection the store has to offer, my disappointment is that you order something you think is in stock to then be left waiting for sometime for it to arrive as it wasn’t.”

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Posted 7 years ago

Laughing Hens is rated 4.7 based on 9,233 reviews