“I love that you have a very comprehensive collection of the Noro Ito wool. I can usually always get my favourite colour of Labyrinth, and several others. I have now knitted one shawl, one throw and a scarf including this wool along with alpaca and silk and mohair and silk, silk yarn, glitter yarn, and a yarn including sequins in the attached photo.
I always find lovely and unusual yarns and colours at Laughing Hens.”
“I was disappointed to find a knot in the yarn where it must have broken before it was wound and sent.
I'm making socks so that's not great. I was given £1.94 refund (10%) but I don't think that is really adequate. A shame because otherwise it's quite nice wool.
My instruction to leave the parcel with a neighbour if I was out was also ignored which caused inconvenience. I had to go to the City parcel office to collect my purchase and join the back of a very long queue.”
“The RICO pattern contained 2 mistakes which as they were both repeated across the row actually meant 8 mistakes causing completed rows to have less stitches than the pattern stated. I am an experienced knitter (65 years experience) and took a long time undoing and working out what they should be. I phoned Laughing hens and spoke to a pleasant lady explaining the situation and telling her what the pattern should have said in both instances. She contacted Rico and emailed me their response. This was a copy of the pattern with one handwritten correction which I had already stated. I was not satisfied; only 1 correction dealt with and no apology. The 2nd error had not been clearly explained to them.
I rang Laughing hens again and asked what they felt about the response.
I was told that she had spoken to a colleague and the second mistake was in fact right, in other words I was wrong. I then had to explain that yarn forward did not make a stitch when changing from knit to purl despite her telling me again that I was wrong.
When I first spoke to them I politely asked to speak to someone who would understand me when I discussed the pattern and its mistakes.
I have asked her to contact Rico and tell them I am not happy.”