Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 8,502 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 8,502 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 30th April 2024

884

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would write a review however never received the pattern book??”

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Posted 1 year ago

“Decent products and fast shipping. I had to modify the swift mount to securely hold to a table edge as the wooden screw and threading stripped immediately. I bolted one of these through the striped threading hole and it solved the problem for me. https://www.amazon.com/gp/product/B09WJMCDCZ/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1”

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Posted 1 year ago

“I am very happy with the yarn ordered, but the shipping time was was unfortunately very long. I ordered December 4th and the package arrived on January 10th. I was about to call to report IT LOST! This is my first order from Laughing Hens.”

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Posted 1 year ago

“Very pleased with the yarn however the paper bag it was sent in had burst, leaving a large hole. Fortunately, no yarn was lost.”

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Posted 1 year ago

“Helpful staff when delivery delayed. Pattern impossible to decipher. I was unaware that it was translated. Had to do a lot of research to find an alternative.”

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Posted 1 year ago

“Everything was fine, but I have to pay 41€ taxes in EU.”

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Posted 1 year ago

“Product is great. Easy to knit. However the shipping experience was very bad. My order was shipped with no contact details and almost got sent back to the sender. I also had to pay an extra 16$ shipping cost + VAT (apparently shipping fees do no cover the at home delivery).”

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Posted 1 year ago

“Delivery was later than I paid for but a refund was given I managed to get my shawl finished. Emma was very helpful and sorted it for me . As I only had 2 days to complete before I was meeting my friend whilst on holiday . But all ended well .”

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Posted 1 year ago

“service was good but photocopy was very poor had to use magnifing glass to read.”

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Posted 1 year ago

“The purchase has been very satisfactory but I don't seem to have the complete details for the item that I have been making. Squares four and five are not there. Will that be easier for me when I get to that stage and not require a detailed pattern?”

Helpful Report

Posted 2 years ago

“Quality of order was good and speed of service. The low mark is because as the prices were in euro, I presumed I was buying from European stock regardless of the company being in England. At checkout there was no reference to the possible custom charges that a European country might face buying from a UK site. The Euro price gave a false impression. I wasn’t impressed to find out that my order was subject to a considerable customs charge. I am no longer sure that I will buy from here again because of that - the customs charge made the wool ridiculously expensive.”

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Posted 2 years ago

“Would love to review but haven’t received the ordered items as yet”

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Posted 2 years ago

“In general, I am very satisfied with the customer service provided. However, I have 1 major complaint which is: my order had a partial cancellation where 4 skeins of yarn were NOT available to ship. So your office emailed me a refund and continued to ship the rest of that order. I wish that you had first let me know that some of the items I wanted were not available and then I (the CUSTOMER) should be given a choice as to whether I wanted to cancel the entire order or just ship whatever available. Instead, you shipped me the rest of the order without some of items. This put me on a VERY DIFFICULT situation. That’s because now I have only some items instead of ALL of the items needed to complete the project. So I now have to wait for a while until the items become available and order them again, which means that I would have to pay for shipping again. I did not appreciate how you handled my partial order. I am sure that I am not the first customer with this complaint. I sincerely hope that in the future, it would be honest and thoughtful of your company if you let your customers know of any problem with their orders and LET THE CUSTOMERS DECIDE whether they still want part of the order shipped or cancel the whole order. My second complaint is your website showed 4 skeins left of the yarn that I wanted and yet you emailed me saying that they were not available. After receiving your email, I checked your website again and it still showed 4 skeins available. I really think you need to do a better job at updating your website to avoid false information being displayed. Thank you for taking the time to review my comments.”

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Posted 2 years ago

“Slower than expected delivery but did arrive !”

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Posted 2 years ago

“J attends toujours ma commande depuis le 1er décembre et personne ne répond à mon mail”

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Posted 2 years ago

“Advertising g yarns forsake but everyone I wanted was out of stock”

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Posted 2 years ago

“HI, My telephone number didn't appear on the parcel so I couldn't get a massage from the post office. Finally, I visit there and found it.”

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Posted 2 years ago

“Delivery very slow. I’m still waiting for a pattern dispatched on 21/10. It was ordered weeks ago.”

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Posted 2 years ago

“Helpful staff and beautiful wool with amazing colours and great range of makes of wool.”

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Posted 2 years ago

“Delivery too long but all else okay. However, I had to pay customs to receive the goods. Postal delivery was not possible as driver was not allowed to take money (customs) to collect the merchandise. Had to collect at DHL myself. Hence, I won’t order from Laughing Hens in future. Sorry!”

Helpful Report

Posted 2 years ago

Laughing Hens is rated 4.7 based on 8,502 reviews