Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 8,481 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 8,481 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 4th April 2024

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product not received”

Helpful Report

Posted 1 month ago

Hello, I have received an email from yourself this morning which i have replied to. The tracking is not showing anything so i can only assume that it has got lost, if you would like to get in touch with us at sales@laughinghens.com we will be happy to resend the parcel or issue a refund. Kind regards Laughing hens

Posted 1 month ago

“I have sent five emails...no answer. I ordered on Feb. 23 and was billed that day. Still waiting.”

Helpful Report

Posted 1 month ago

Hello Judith, We received an email from you on the 23rd of February stating you wished to amend you order, we emailed back on the 23rd to say we were unable to do that and that we would cancel and refund your order so you could place a new order. We have received several emails from yourself which we have replied to unfortunately it seems you are not receiving them, your order was cancelled and refunded on the 23rd please do check your records. Apologies for the inconvinience Kind regards Laughing hens

Posted 1 month ago

“I ordered Rowan felted tweed on February 24, 2024 and was billed the same day. It has been 3 weeks and I have received neither the yarn nor a shipping notice. E-mails inquiring about the order have not been answered. Although I have ordered from Laughing Hens in the past and received good service, the current situation is worrisome for me and reflects poorly on this company.”

Helpful Report

Posted 1 month ago

Hello Mary, We received your order, however we only had mixed dyelots i did email you in regards to this but heard nothing back, i have had multiple emails from you this week which i have replied to. As we were unable to get the yarn from our supplier a full refund was issued on the 12/03 please check your records. Apologies for the inconvinience Kind regards Laughing Hens

Posted 1 month ago

“I have never received my parcel. I have twice written to you !! I have never received answer.”

Helpful Report

Posted 2 months ago

Hello, Having looked at the tracking for the parcel i can see that delivery was attempted on the following dates 14th 15th 18th and 19th of December, it then says that as delivery could not be made they have redirected the parcel back to us we however have not received it. i can only assume it has got lost in transit, i have now issued you with a full refund. Kind regards Laughing hens

Posted 2 months ago

“It's been more than a month but I have not received my order yet.”

Helpful Report

Posted 5 months ago

Hello, Having checked the tracking for the parcel it says that the item was being returned to us on the 01/11 as they as they were unable to identify the correct delivery address, if you would like to get in touch with us direct at sales@laughinghens.com, we can either arrange for the parcel to resent out after clarifying the address with yourself or we can issue a refund. Kind regards

Posted 5 months ago

“Not happy at all with the addi needles. Aluminium needles with a powder coating. I've purchased other sets of this brand from other sites with no problems. This set I feel are counterfeit as the powder coating comes off onto my knitting and left dirty streaks. Both sets (two sizes) are the same. I've tried scratching off the coating but then they are useless. Only fit for the bin. I've wasted a whole lot of yarn in the process. I'd say if you want this brand which is a good brand usually I'd recommend purchasing from a different site.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. Apologies you are unhappy with your needles, if you would like to send some images over to sales@laughinghens.com we can look in to this for you, and if the needles are faulty we can offer a replacement or a refund. I would just like to add these needles are not counterfeit as we get these sent to us directly from Addi themselves. Please send some images over so we can get this resolved for you. Kind regards Laughing Hens

Posted 6 months ago

“I have often in the past ordered from this company with no problems, but this last time they sent the wrong needles. As I live abroad I did not return the needles (problems with customs duties etc) and said I would just take the loss. I had expected them to say sorry and that I was very understanding. There was no acknowledgement of my message. They asked me to review my purchase and so I repeated my message and said if they did not reply I would give them a bad review. My advice is do not use the company.”

Helpful Report

Posted 7 months ago

Hello, we apologize for the mistake with your order. We replied to your email on 18/09 and are waiting for you to reply clarify which needles you received so can get this correct for you. I have just sent a follow up, please do get back to us and i will pop the correct needles in the post ASAP. Kind Regards Joanna Laughing Hens

Posted 6 months ago

“The pattern I ordered is not the one I received. It was a photo copy of a different pattern. Very disappointing.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback apologies you did not receive the pattern you ordered, if you email us at laughinghens.com or give us a call on 01829 740903 we can rectify this for you. We do not send photocopies out we do however state on our website that these are office printed copies. Kind regards Laughing Hens

Posted 8 months ago

“Sock wool was not fit for purpose. Not plied and a knot tied where there should have been a colour change. Refund required,”

Helpful Report

Posted 10 months ago

I apologize you are not happy with the yarn you received. We are working with the manufacturer to investigate this issue.

Posted 10 months ago

“Hate how the yarn were shipped in a thin paper bag, received it damaged. Unfortunately was running very late in my project so couldn’t do the return, who send the delicate threads do carelessly”

Helpful Report

Posted 10 months ago

I apologize your order arrived damaged, please send us an email to Sales@laughinghens.com and we will look into this for you.

Posted 10 months ago

“I miss the pack”

Helpful Report

Posted 11 months ago

Please send us an email to sales@laughinghens.com and we will look into this for you.

Posted 11 months ago

“Yarn did not shop when it was supposed to , I tried to cancel the order and they said that it was shipping that day and it did not . I had advised them that I was leaving the shipping address and that yarn could not be delivered. They stated that when they got it back they would issue a refund . I have not received it . The whole order was for under $20 !! Customer service is certainly not good!”

Helpful Report

Posted 11 months ago

Your order was refunded on 19.05.

Posted 11 months ago

“I tried to cancel my order, they didn’t respond to me and send the product anyway”

Helpful Report

Posted 11 months ago

We apologize we did not catch your order before dispatch. Please do return the order to us using your free-post returns label and once received we will process your refund.

Posted 11 months ago

“I ordered a skein of king cole a certain color as shown on a copy of the order and received another color. At least I could have received a credit!”

Helpful Report

Posted 1 year ago

We apologize for the issue with your order, please send us an email to sales@laughinghens.com and I will get this corrected for you. You are welcome to return the yarn to us.

Posted 11 months ago

“Not delivered yet.”

Helpful Report

Posted 1 year ago

I apologise your order is yet to arrive, I have contacted you directly to resolve this.

Posted 1 year ago

“After 5 weeks I still haven’t received my order”

Helpful Report

Posted 1 year ago

Hello Carol, Tracking shows your order is ready to be collected from your local depot.

Posted 1 year ago

“I fill incredibly disappointed since I was charged again with custom fees. It is not the first time I pay half of the product price for it. I will not order again from Laughing Hens.”

Helpful Report

Posted 1 year ago

You should not be charged customs as we send our orders with an IOSS number. Please contact us on sales@laughinghens.com with your receipt and we will reimburse the charge.

Posted 1 year ago

“Ik kreeg de indruk dat ik het patroon in het Nederlands zou ontvangen, dat bleek echter niet het geval. Aangezien ik ook nog een aanzienlijk bedrag bij moest betalen, ben ik zeer ontevreden over de aankoop. Retouneren zou mij nog meer geld kosten, dus ik neem maar mijn verlies.”

Helpful Report

Posted 1 year ago

I apologies it was not clear to you that our patterns are in English. Please send us an email at sales@laughinghens.com and I will arrange a free returns label and refund.

Posted 1 year ago

I apologies it was not clear to you that our patterns are in English. Please send us an email at sales@laughinghens.com and I will arrange a free returns label and refund.

Posted 1 year ago

“Unfortunately I never received my package. I emailed them asking where it was and it never came to me.”

Helpful Report

Posted 1 year ago

Your order has been returned therefore we have issued a full refund.

Posted 1 year ago

“Still haven't received item. It's been a long time! Will gladly update when it's in my possession.”

Helpful Report

Posted 1 year ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 1 year ago

Laughing Hens is rated 4.7 based on 8,481 reviews