“On 10/5/2020 I purchased Stock number 060126 - Rowan Summer Bright Kids. On 11/10/2020 I received in the mail Rowan Big Wool Bright.
I see your instructions fro returning this item but there is no indication as to how I will receive $12.80 - cost of book and the $4.70 paid for postage. In addition how will I be compensatged for the return postage? Total due me $17.50, plus postage I will need to pay to return this item. Please respond.”
“Excellent customer service. Found pattern and you went out of your way for me to source equivalent wool/colour. Really pleased with finished cardigan its made me take up knitting again after many years. Will buy from you again without hesitation. Many thanks Lorraine Newman.”