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Laughing Hens Reviews

4.7 Rating 8,481 Reviews

93 %

of reviewers recommend Laughing Hens

Company Reviews

Product Reviews

4.7

Based on 8,481 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 4th April 2024

Laughing Hens 5 star review on 30th March 2024

Laughing Hens 5 star review on 30th March 2024

Laughing Hens 5 star review on 29th March 2024

Laughing Hens 5 star review on 28th March 2024

Phoebe Carter-Powell

Laughing Hens 5 star review on 28th March 2024

Phoebe Carter-Powell

Laughing Hens 5 star review on 27th March 2024

Lindsey Jenkins

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have contacted you twice for a refund for the yarn I purchased! This is the first time you have contacted me about my purchase. The pink color looks more like raspberry. In reality, it is more a baby pink. Please send me a return label so that I may return the yarn and get a refund for my purchase as soon as possible! Georgianne Villarin”

Posted 2 months ago

Hello, Thank you for your message, i have received both of your emails and have replied to you on the 30/01 and the 23/02 i have forwarded these on to you again. Colours can vary depending on what device you are using and we are only allowed to use images supplied to us by our suppliers on our webiste. As you have not been sent an incorrect or faulty item we do not pay for return posatge costs, please return the items to the following address: CFS - EZI - Laughing Hens 5401 NW 72nd Ave MIami FL 33166-4941 USA Kind regards Laughing Hens

Posted 1 month ago

“I have not received my PDF file yet”

Posted 2 months ago

Hello, I have checked our emails and can see we emailed you on the 29th of December with the PDF for you to be able to download you pattern i have just forwarded this email to you, please check your spam/junk folder, if you still don't receive it please email us at sales@laughinghens.com Kind regards Laughing hens

Posted 2 months ago

“I made 2 orders but had 2 go elsewhere for wool because there was not enough stock. I was given the choice to wait or choose something else.”

Posted 3 months ago

Hello, Apologies we did not have the stock to cover your order, we can order it from our supplier but this does usually take 7-14 days, apologies again. Kind regards Laughing hens

Posted 3 months ago

“Quick delivery, but the wool was only 40g not 50g as ordered..”

Posted 4 months ago

Hello, Apologies one of your balls was not 50gms, i can see you have ordered two balls from us on your order, if you would like to emails us as sales@lauginghens.com we can send a new ball to you. Kind regards Laughing hens

Posted 4 months ago

“I ordered knitting needles from Laughing Hens because they were of a size and brand difficult to purchase in the USA, only to have them sent to me in completely inadequate packaging -- thrown in a long envelope with no protection -- and therefore completely bent and useless on arrival. It's difficult to comprehend why a company that specializes in shipping fragile items like this would not have learnt by now that 2.25 mm 14" long needles shipped in a mere envelope are guaranteed to arrive damaged!”

Posted 5 months ago

Hello, We are very sorry to hear that your needles arrived damaged and the packaging was not up to standard on this occasion, i can see you were refunded on the 18/10 after an email exchange with ourselves, we can only apologise that your items arrived like this due to them not being packaged securely. Kind regards Laughing Hens

Posted 5 months ago

“I have spent hours and hours knitting my friends baby blanket and didn’t notice until it was completely finished that I was sent wool in different dye lots!! I could see it as soon as it had been blocked and pressed. I am so gutted….”

Posted 5 months ago

Hello, We are extremely sorry you received mixed dyelots, we never send these out without checking with the customer, we can only apologise for this mistake. If you do place another please get in touch with us and we can offer a discount. Kind regards Laughing Hens

Posted 5 months ago

“Hi I am writing in response to your request for feedback. I have not had a problem with Laughing Hens and the service they provide, but I am dissappointed about the quality of the yarn I purchased. The only yarn that I have used so far is the Regia Design Line by Arne & Carlos 03658 Winter Night. I purchased this, along with another regia yarn and a ball of West Yorkshire Spinners sock yarn, in May this year, but did not begin knitting until yesterday. As I used this yarn for knitting a sock, there have been sections that are very thin and fragile. I have included one photo of a section of yarn and another of the yarn on the needle so that you can see the difference between most of the yarn and the thin sections. I cut out and spliced the yarn on the first two occasions that I met a very thin section, but found that there are so many that this is not viable. So far, I have only knitted about 2 inches of the first sock, but I am reluctant to knit any more as I am concerned about the integirty of the final knitted item.”

Posted 9 months ago

“No communication Had to fight to get 10% discount I was promised. Parcel arrived torn and had to be contained in a post office bag. Will not be trading with this company again.”

Posted 10 months ago

“The colour of this yarn differed vastly from the website photo and the colour name of almond. I wrote and received a reply as follows. Sorry, the reply has copied first. I never received my promised 10% discount refund. Thank you for your email, I can see there is a difference in the yarn colour from the image on our website to the image you have sent us, I can only apologise for this, unfortunately we are only able to use images that our supplier supplies us with. I have added the 10% to your new order for the cream and have refunded the difference back to you, as soon as we receive the almond back we will issue a refund. Apologies again for this. Kind regards Amanda Customer Service Advisor www.laughinghens.com Laughing Hens The Croft Stables, Station Lane, Great Barrow Cheshire, CH3 7JN Office + 44 (0) 1829 740903 From: ANN McKEAN Sent: 23 March 2023 18:16 To: Sales - Laughing Hens Subject: Order number Dear Sir/ Madam, I have attached two photos of the same yarn one from your website and one taken today with the yarn on my windowsill. You can see that the colour is quite different in both photos. I would add that I think my photo looks lighter than the actual yarn. The difference in colour between your website photo and the yarn is vast. I am returning the yarn and phoned to ask for a replacement. I was told this service is not available to do a return and reorder. I have reordered the yarn in cream however I could not use the 10% discount for being a new customer. I think the almond yarn is more of a camel or sand shade rather than an almond. As a new customer I am disappointed. Thanks for your attention to this matter. Ann”

Posted 1 year ago

“Hi to all at Laughing Hens. I have to say that my experience with you was not great. In addition to the cost of the wool and post, I had to pay an additional duty charge because the UK is no longer in the EU. Also the pattern I ordered was no. 5342 King Cole and I received no. 5542. Please could you send me on the one that I requested initially. Many Thanks Marian Rogers”

Posted 1 year ago

Hello Marian, Many thanks for your feedback. Sorry to hear you have been charge an additional duty - you should not of been charge this. We sometimes hear customers are getting incorrectly charged by customs. Please send the receipt for this and we will be happy to reimburse you. Pattern 5342 was incorrectly labelled by King Cole as 5542. We have contacted King Cole to advise them of this error and to request they send us the correct one. Once we receive this we will send you a copy. Kind regards Laughing Hens

Posted 1 year ago

“I havent recieved my parcel yet so I am trying to be patient due to the mail problem”

Posted 1 year ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 1 year ago

“Order hast been shipped, but never arrived”

Posted 1 year ago

I apologies your order is yet to arrive. If your order is still yet to arrive please can you contact us on Sales@laughinghens.com so we can work to resolve this. Kind regards Laughing Hens

Posted 1 year ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 1 year ago

“Unfortunately i have not received yet what i ordered from Laughing Hens. Probably not your fault but certainly BREXIT's! Had to go to the post office and pay exorbitant import duty and it is still in the post. I suppose larger businesses can afford to streamline their exports so the customers are not inconvenienced .”

Posted 1 year ago

We apologise for the delay. Tracking shows your order has now been delivered. If you need any futher assistance please contact us on sales@laughinghens.com

Posted 1 year ago

“Poor communication, delayed shipping”

Posted 1 year ago

I apologize you are not unhappy with the service received from us. Please contact us on Sales@laughinghens.com and we will happily to work with you to resolve this issue.

Posted 1 year ago

“You ask me how my project developed? Well, I ordered wool worth 125 € on 9th December and received it 4,5 weeks later, on 11th January, 2 days ago. Surprisingly, the postman demanded another 30€ trade tariff from me when handing over the parcel to me. That was not mentioned when I bought the wool. So I am quite disappointed about my purchase and the bad bargain and will surely not order anything at Laughing Hens again.”

Posted 1 year ago

Hello Jutta You should not have been charged duty on your orders as we have already paid this, Please contact us on sales@laughinghens.com and we will resolve this for you.

Posted 1 year ago

“Loved the web site but poor communication regarding problems receiving downloadable patterns. No response to my emails; phoning was more successful although one of the patterns sent was not the one ordered.....now resolved but would appreciate an option to have patterns sent by post.”

Posted 1 year ago

We apologize you are not happy with the service received from us and are glad we have now resolved this for you.

Posted 1 year ago

“no impressed by service. I emailed customer services minutes after ordering to cancel. They did’t respond for a few days after they had sent the order. Not a great apology. won’t be ordering again.”

Posted 1 year ago

We apologies we were unable to amend you order as it had already been processed.

Posted 1 year ago

“Lovely yarn (Noro Kureyon) but it took an age to be shipped and to arrive. I would have purchased elsewhere if I’d have known.”

Posted 1 year ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 1 year ago

“I’m still waiting for delivery of the yarn I purchaset”

Posted 1 year ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 1 year ago

“..Never again! Obwohl ich sofort nach der Bestellung die in der Lieferanschrift fehlende Haus-Nr. ergänzt habe, wurde die Korrektur bei Ihnen nicht berücksichtigt. Folge: das Paket war nicht zustellbar und ging ungeöffnet an Sie zurück! Ich habe mich darüber sehr geärgert, denn nun ist die Wolle nicht mehr zu bekommen. Immerhin kam das Geld letzte Woche zurück....mir wäre die Wolle lieber gewesen. Und! Es erfolgte keine Reaktion auf meine diversen Emails.... Yours sincerely, Daniela Hofmann”

Posted 1 year ago

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Laughing Hens is rated 4.7 based on 8,481 reviews