Laughing Hens Reviews

Name: Laughing Hens
Address: Unit 2 Europa Court, Deeview Boulevard, Chester, Cheshire West and Chester
Rating: 4.72

4.7 Rating 9,622 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,622 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 4th March 2026

Mrs H P Farquharson

Laughing Hens 5 star review on 18th February 2026

Anonymous

Christa Wiens

1044

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received this item to find it's the old style crochet hook, they have changed the design a few years back. I have got used to the new design so I can't use this hook/”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. Please can you emails us at sales@laughinghens.com with some photo's of the crochet hooks. Kind regards Laughing hens

Posted 1 month ago

“Received DK instead of 4 ply Cashmere Merino yarn Packaging was just about adequate, rip in envelope when received Yarn was just placed inside envelope, no wrapping of any kind”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I spoke to you on the phone in regards to the wrong item being sent, i am very sorry you received an incorrect item. As for your packaging i will pass your feedback on yo our warehouse team but we are trying to be 'more Green' which is why we swapped to fully biodegradable mailing bags. The new mail bags not just degrade, but over time the plastic polymer molecules breakdown and can be digested by bacteria making them completely bio-degradable. Kind regards Laughing hens

Posted 3 months ago

“Hello, not sure if this is the right place to write this, but i actually never received my order unfortunately. Would love to update this review once this can be sorted. I'll also send an email directly to customer services, thank you!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your message. I have checked the tracking and it states your parcel was delivered on the 28/11 in to your mailbox. if this is not the case please email us at sales@laughinghens.com where we can either resend the parcel if we have stock or issue you with a refund. Kind regards Laughing hens

Posted 6 months ago

“Order arrived promptly but the colour was nothing like the online photo. I phoned to report this. The return was safely received but i had to chase the refund. Not impressed.”

Helpful Report

Posted 7 months ago

“Great web site. Easy to use. Reasonable pricing. Great delivery. I live in Canada - 2 weeks🤗”

Helpful Report

Posted 7 months ago

“The quality and price of the yarn I ordered was good but the length of delivery has put me off ordering from Laughing Hens again.”

Helpful Report

Posted 1 year ago

“I won‘t order once again.”

Helpful Report

Posted 1 year ago

Hello, Apologies you have not had a good experience with us. Please get in touch with us at sales@laughinghens.com where we can look in to this for you. Kind regards Laughing hens

Posted 1 year ago

“Not very polite phone service when I called to ask about timing of the order. Poor colour quality on your website meant that the fabric that looked golden-yellow arrived much paler. I'm not inclined to order from you again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. Please can you get in touch with us via Email at sales@laughinghens.com or call us on 01829 740903 as i can not find an order from yourself, and also we do not sell fabric so i feel you may have us mixed up with another company. Kind regards Laughing hens

Posted 1 year ago

“Not happy, there are a lot of ends not woven into the main string of wool”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. Apologies you are unahappy with your yarn. Please can you send us some pictures via email to sales@laughinghens.com where we can look in to this for you. Kind regards Laughing hens

Posted 1 year ago

“The parcel was delivered to the wrong house, which is the fault of Royal Mail, but Laughing Hens were quite dismissive until I posted a picture of my front door, which was very different to the one they posted. It arrived eventually but had been out in the rain and one ball was missing. I had a refund for one ball. I wouldnt order again I'm afraid.”

Helpful Report

Posted 1 year ago

“colour representation on the website was poor. The yarn I received appeared several shades different from the advertised photograph. It was unsuitable for the project and had to be returned. A faff and rather negates the convenience of ordering wool online. As this is so pivotal to being a satisfied customer I would hope that Laughing Hens can get their photographic colour illustration on the website more accurate. This has been suggested to them.”

Helpful Report

Posted 1 year ago

“I have from this company twice on both occasions it has taken more than a week for my yarn to arrive”

Helpful Report

Posted 1 year ago

“I ordered 4 balls of sock wool which arrived quite quickly, unfortunately I had made a mistake and 2 of the balls were DK and I prefer 4ply for socks. I duly parcelled up the wool, put the original receipt in the bag and sent it off. I emailed 3 times and finally had to call to get the refund for the 2 balls weeks later. If I hadn't chased this up in certain the refund wouldn't have been made, I'm sorry to say its put me off ordering from them again.”

Helpful Report

Posted 1 year ago

“Ordered my yarn November 26 for delivery to Canada. By late December it still hadn't arrived and I had received no notifications from Laughing Hens about shipping information. I sent them an email with no response. Early January I sent a second email. All of a sudden I received shipping information. I can only assume that my order had been forgotten but I can't say for sure as I never received a reply to either of my emails. I do not consider this to be good customer service. I felt like I was just a number..no personal touch at all..no explanation and no apology”

Helpful Report

Posted 1 year ago

“Store did not get the address right in the label (omitted the street name and number) and parcel consequently too a month to get to Australia from uK. Website is misleading. I thought it was based in Australia not uK.”

Helpful Report

Posted 1 year ago

“Ordered product Jan 6/25 still haven’t received confirmation it has been shipped. (Usually ships 1-2 business days????????) Big change in the shipping and receiving over the past year.”

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Posted 1 year ago

“I have yet to receive this shipment. Please advise.”

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Posted 1 year ago

“I wasn't too impressed when I ordered a pattern and got a photocopy instead of the of the real thing , having paid full price. Order attended to promptly.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. The pattern you have received is an office printed copy, we do state on our website that it will be a printed copy sent via post. Kind regards Laughing hens

Posted 1 year ago

“Ordered wool , planned project . Then got refund as wool not available . Really need to ensure their online stock is up to date . Very disappointing !”

Helpful Report

Posted 2 years ago

Hello, Apologies we did not have enough stock to cover your order. To our best knowledge, our stock levels on our website are up-to-date and run on a live update system. However, sometimes there can be some stock discrepancies between our order management system and our warehouse. A rare side-effect of a busy warehouse and high volumes of sales! Unfortunately, this was the case with your order and we can only apologise fro the inconvinience. Kind regards Laughing hens

Posted 2 years ago

“The wool I am happy with but the service I am not. I had a delivery of 32 balls of wool, my last order, and as the bag was not up to the job love lost two balls. I have sent two text to you and no response so I am upset, I am of to minds about ordering agiain.”

Helpful Report

Posted 2 years ago

Hello, Apologies you were missing two balls we received your email on the 6th of April stating that you were missing the balls we replied on the 8th of April and said we could resend the balls or issue a refund, please email us at sales@laughinghens.co.uk so we can resolve this issue. Kind regards Laughing hens

Posted 2 years ago

Laughing Hens is rated 4.7 based on 9,622 reviews