Laughing Hens Reviews

Name: Laughing Hens
Address: Unit 2 Europa Court, Deeview Boulevard, Chester, Cheshire West and Chester
Rating: 4.71

4.7 Rating 9,371 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 22nd October 2025

1030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no issue with the product I ordered. It is fine. But the websites first states "All USA orders are Tracked. 5-7 day delivery time". When I ordered, choosing the most economical form of shipping the website state "Carrier: USPS (Untracked) Delivery time: 7-9 working days" which seems to contradict the "All USA orders are Tracked. 5-7 day delivery time" statement. After 10 working days I emailed and requested to know where my order was. The response from Laughing Hens "Orders to the states can take up to 4 weeks to arrive. If your order does not arrive in another 2 weeks please let us know." I responded back questioning the 5-7 days, Tracked and the 7-9 working days statements on the website. The response back "I apologise you are unhappy with the service received. I will pass your comments on to Management." I find this totally unacceptable and want to alert other US crafters that statements on their website or TOTALLY MISLEADING. I was VERY DISSATISFIED with the responses I received through email.”

Helpful Report

Posted 5 years ago

“I got the wrong items and mailed them back almost 1 month ago. I still did not get a refund.”

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Posted 5 years ago

“Have not received the merchandise for which my card was charged.”

Helpful Report

Posted 5 years ago

“I haven't used the pattern because it was not readable! The writing was so small, even someone with perfect eye sight would have struggled to understand it. I paid $6.50 plus postage for a colour PDF file, not impressed. I emailed you and asked for a legible copy and was emailed the same. I won't bother with you again.”

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Posted 6 years ago

“Extremely late delivey, missing yarns... won’t buy again”

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Posted 6 years ago

“I would very much like to write a review. However as yet I have not had a response to me e mail shown below that I wrote on the 4th of May Regards Chris Rowan I Good Afternoon, I would like to thank you for delivering my needles to me via my friend in UK . I received them today in South Africa. However I received the metal ones and not the bamboo ones. The bamboo ones are important to me as I can take them on flights when I am travelling without having them taken from me at security. Obviously I cannot return them to you from South Africa so I need to make arrangements for some more to be sent to my daughter in law in Maidstone. However before I do order some more on line I need to ensure that the bamboo ones will be dispatched and I do not end up with the steel ones again. Do you have any suggestions as to how we can ensure that the bamboo ones are delivered ? Regards Robyn French”

Helpful Report

Posted 6 years ago

“I NEVER received the pattern although I paid it and sent several emails stating that I could NOT download the PDF file.....I requested for it to me mailed to me and to date 5/19/2019 have NOT received, therefore I'm asking once again to please mail to me the pattern. Thank you, Corlette”

Helpful Report

Posted 6 years ago

“The wrong colour yarn was sent - ginger - when I had ordered the last 6 balls of pennyroyal. Although I phoned laughing hens as soon as I received the yarn they no longer had enough stock of the correct colour. A better substitute colour was then sent. Everyone I have told about this asked if I was given a discount but I wasn't. Very disappointing .”

Helpful Report

Posted 6 years ago

Hello Mrs C Daniels I apologise you were not happy with the service received. I have sent a discount code to you via email to use on a future order. Kind Regards Joanna Laughing Hens

Posted 6 years ago

“I placed an order and was told there would be a one week delay in shipment. I decided I did not want the yarn and they said no problem they would cancel the order. A week later I received an email stating that my order had shipped. I wrote back asking what had happened. They said that I could return the order by mail and they would refund my money. Several weeks later I have never received the yarn I have no idea what has happened to it. Int”

Helpful Report

Posted 6 years ago

“I have been waiting for the courtesy of a reply to my letter to you, regarding my purchase of a skein of Noro/KFI ito in #3 towards the end of last year I also enclosed samples of the problem of thick felting at short intervals through the yarn. which was spoiling the garment I was knitting. It may be `trendy` to seek an online review of [presumably] your overall service but I would have thought that a specific request for assistance should automatically be responded to like for like, with a specific response. But rest assured, I will absolutely not be purchasing from you again, instead I shall seek an answer from the manufacturer and also let them know that the company I purchased their product from is obviously not competent sufficiently to respond to letters, or seemingly have no knowledge of the product they are selling. I really am singularly not impressed. Whilst I ticked the box headed `very poor' in the review perhaps it would be better to have another which has zero service, for that is what I have received. I have always found the yarn suppliers most willing to help fellow crocheters and knitters and fully engaged in finding answers to any queries. Clearly you do not subscribe to this fraternity. Sandra Fellows”

Helpful Report

Posted 6 years ago

“I never received my order but my card was charged”

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Posted 6 years ago

“the pattern was incomplete. I contacted the shop and received a call back after the staff had worked out how to salvage it. Really I think I should have been reimbursed.”

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Posted 6 years ago

“The RICO pattern contained 2 mistakes which as they were both repeated across the row actually meant 8 mistakes causing completed rows to have less stitches than the pattern stated. I am an experienced knitter (65 years experience) and took a long time undoing and working out what they should be. I phoned Laughing hens and spoke to a pleasant lady explaining the situation and telling her what the pattern should have said in both instances. She contacted Rico and emailed me their response. This was a copy of the pattern with one handwritten correction which I had already stated. I was not satisfied; only 1 correction dealt with and no apology. The 2nd error had not been clearly explained to them. I rang Laughing hens again and asked what they felt about the response. I was told that she had spoken to a colleague and the second mistake was in fact right, in other words I was wrong. I then had to explain that yarn forward did not make a stitch when changing from knit to purl despite her telling me again that I was wrong. When I first spoke to them I politely asked to speak to someone who would understand me when I discussed the pattern and its mistakes. I have asked her to contact Rico and tell them I am not happy.”

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Posted 6 years ago

“Order placed on December 21 has not been received.”

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Posted 6 years ago

We apologise for the delay with your order.

Posted 6 years ago

“I only received the baby pattern and cable needles very sad that I didn’t receive what I ordered”

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Posted 6 years ago

We apologise for our mistake. We have now resolved our mistake.

Posted 6 years ago

“I have still not received my order - the tracking number I was given with my shipping despatch email doesn't work and I am still waiting for an answer on my query from Laughing Hens.”

Helpful Report

Posted 6 years ago

We apologise your order has gone missing. A full refund has been issued as requested.

Posted 6 years ago

“Delivery delayed. I understand this happens sometimes but there's no excuse for not updating customers about delivery.”

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Posted 6 years ago

We apologise for the delay with your order.

Posted 6 years ago

“Have not received all that was purchased. One skein of yarn was missing. I wrote to you about it , but have recurved no response .”

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Posted 7 years ago

Hello Sandra, I apologise an item was missing from your order. Please let us know which shade was missing and we will resend. I have searched our mailbox and we do not have an email from you. I apologise for the issues with this order. Kind Regards. Joanna. Laughing Hens.

Posted 7 years ago

“I returned the product but have had no information regarding a refund.”

Helpful Report

Posted 7 years ago

Hello, We are unable to refund your order as you returned a pattern to us. We are unable to accept return of patterns due to copywriter laws. Our website and your sales invoice clearly states we are unable to accept return of patterns. Kind Regards, Joanna Laughing Hens

Posted 7 years ago

“By first use, I only knitted about 10 stitches and then one of the pins broke”

Helpful Report

Posted 7 years ago

We apologise this has happened. We will dispatch a replacement set, please return the defective needles to us so we can return them to our supplier. Please use the free returns label on your invoice.

Posted 7 years ago

Laughing Hens is rated 4.7 based on 9,371 reviews