Laughing Hens Reviews

Name: Laughing Hens
Address: Unit 2 Europa Court, Deeview Boulevard, Chester, Cheshire West and Chester
Rating: 4.71

4.7 Rating 9,469 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 18th February 2026

Anonymous

Christa Wiens

Fiona Stephens

1043

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By first use, I only knitted about 10 stitches and then one of the pins broke”

Helpful Report

Posted 7 years ago

We apologise this has happened. We will dispatch a replacement set, please return the defective needles to us so we can return them to our supplier. Please use the free returns label on your invoice.

Posted 7 years ago

“The on-line tool was using 100g balls to calculate what I needed. The yarn arrived in 50g balls. Not enough to knit anything!! Poor quality pattern printing. Used this site as an experiment - won't use it again.”

Helpful Report

Posted 7 years ago

We apologise our listing we incorrect, we will get this corrected.

Posted 7 years ago

“The colour of the yarn was extremely different from the photo on the website! I did not expect this since I had purchased Louisa Hardings Pittura from you before, and then the colouring was very close to the photo.”

Helpful Report

Posted 7 years ago

Hello Helena We apologise the yarn received was different to our image on the website, we are currently working to improve the image for that listing. Your are welcome to return or exchange the yarn using the free returns label on your invoice.

Posted 7 years ago

“If you are referring to the Rowan magazine I purchased, which you later decided was not in stock,( no mention of this on the web site) how can I review something I haven't had. I could have purchased this from another supplier and had a garment half knitted by now. Still no sign of the pattern book.”

Helpful Report

Posted 7 years ago

We apologise we were unable to fulfil your order.

Posted 7 years ago

“The yarns came in several packages, the messiest I've ever received, and when I opened them, dead bugs fell out of the yarn.”

Helpful Report

Posted 7 years ago

We apologise for your bad experience, and the state of your order. We will happily replace the defective items.

Posted 7 years ago

“Ordered two different yarns both were sent with two different dye lots. One yarn only had three balls yet still had two different dye lots. Will not be using this website again.”

Helpful Report

Posted 7 years ago

Hello Lesley We apologise your were sent mixed dye lot. You are welcome to return them to us using the free returns label enclosed with your order.

Posted 7 years ago

“havent received my order yet”

Helpful Report

Posted 7 years ago

Hello Barbara. We apologise your order is yet to arrive. We are currently looking into this issue. Please check your email so we can resolve this issue.

Posted 7 years ago

“I have not received what I ordered. It is difficult to write a review on something I don't have.”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days.

Posted 7 years ago

“Customer service was of no help to an automated shipping error”

Helpful Report

Posted 7 years ago

We have issued a full refund of your cancelled order.

Posted 7 years ago

“I still haven’t received my order.”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days. Delete

Posted 7 years ago

“I AM VERY DISSATISFIED WITH LAUGHING HENS.... I HAVE NOT RECEIVED MY YARN YET. I HAVE PAID FOR IT AND I THINK YOUR CUSTOMER SERVICE IS THE VERY WORST. I WOULD LIKE AN ANSWER TO THIS EMAIL AS SOON AS POSSIBLE.... I HAVE NO IDEA...I THINK YOU SHOULD OVERNIGHT MY ORDER.”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days.

Posted 7 years ago

“I have not received the order even though i have paid in full.”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in Canada orders take a little longer to arrive. Orders generally arrive within 10 working days.

Posted 7 years ago

“I haven't received my order”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in New Zealand orders take a little longer to arrive. Orders generally arrive within 10 working days.

Posted 7 years ago

“My 48 hour delivery never turned up. I complained but Parcel Force said they had delivered and left a card - I have no letterbox and neighbours had nothing. Laughing Hens didn't offer a refund, or any compensation, they didn't even try talking to Parcel Force to see if they could help sort the matter out so I have lost money and they don't care! NOT IMPRESSED BY THEIR ATTITUDE AT ALL.”

Helpful Report

Posted 7 years ago

Your order was placed on 08/03 and delivered on 10/03. Your order was dispatched via Royal Mail Tracked 48.

Posted 7 years ago

“So far I have still not te dived my order or a reply to my email asking about it. Not happy.”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days.

Posted 7 years ago

“I have not received any yarn and I have been charged for it.”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days.

Posted 7 years ago

We have just picked up your review. Please send us an email to Sales@laughinghens.com if your order is yet to arrive. We apologise for the delay. Kind regards Joanna Laughing Hens

Posted 7 years ago

“I never got my wool, very disappointed with the service I received. After three weeks of waiting I requested a refund Will not be ordering from Laughing Hens again”

Helpful Report

Posted 7 years ago

We apologise you were not happy with the service received. Your order has been refunded as requested.

Posted 7 years ago

“I still haven’t received my order”

Helpful Report

Posted 8 years ago

Hello Amy. We apologise for the slow delivery. As explained Via email, your order was dispatched on 21/02, as you are based in the US postage will be a little slower. On average orders take 10 working days but can take up to 4 weeks. Kind Regards, Joanna. Laughing Hens.

Posted 7 years ago

“Delay in notification of unavailability of wool. Then very late despatch of wool that was in stock which was only sent when I phoned about non-delivery.”

Helpful Report

Posted 8 years ago

We apologise for the delay with you order.

Posted 7 years ago

“The email to assess has arrived before the ordered goods. Thought they would have arrived by now.”

Helpful Report

Posted 8 years ago

Hello Elizabeth. We apologise you feel our delivery was slow. Your order was placed on Saturday 13.01 and was dispatched first class on Tuesday 16.01. we are unable to dispatch your order on the Monday as were catching up from a busy weekend of orders. Kind regards, Joanna. Laughing Hens.

Posted 7 years ago

Laughing Hens is rated 4.7 based on 9,469 reviews