The RICO pattern contained 2 mistakes which as they were both repeated across the row actually meant 8 mistakes causing completed rows to have less stitches than the pattern stated. I am an experienced knitter (65 years experience) and took a long time undoing and working out what they should be. I phoned Laughing hens and spoke to a pleasant lady explaining the situation and telling her what the pattern should have said in both instances. She contacted Rico and emailed me their response. This was a copy of the pattern with one handwritten correction which I had already stated. I was not satisfied; only 1 correction dealt with and no apology. The 2nd error had not been clearly explained to them. I rang Laughing hens again and asked what they felt about the response. I was told that she had spoken to a colleague and the second mistake was in fact right, in other words I was wrong. I then had to explain that yarn forward did not make a stitch when changing from knit to purl despite her telling me again that I was wrong. When I first spoke to them I politely asked to speak to someone who would understand me when I discussed the pattern and its mistakes. I have asked her to contact Rico and tell them I am not happy.