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LampShopOnline Reviews

4.6 Rating 13,628 Reviews

92 %

of reviewers recommend LampShopOnline

Company Reviews

Product Reviews

4.6

Based on 13,628 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 2nd March 2024

LampShopOnline 5 star review on 18th January 2024

LampShopOnline 5 star review on 2nd January 2024

LampShopOnline 5 star review on 17th December 2023

LampShopOnline 5 star review on 13th December 2023

LampShopOnline 5 star review on 10th December 2023

LampShopOnline 5 star review on 3rd December 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering online was straightforward enough and the goods arrived promptly. However, on opening the Jiffy bag which the bulbs were shipped in, the small cardboard bulb boxes inside were all crushed! Thankfully, the bulbs were undamaged. Improve the overall packaging in future and you’ll then have an excellent service. Hence my rating of 3 stars for LampShopOnline.”

Posted 3 years ago

“Great service. My original order did not arrive but a replacement was sent out promptly, Light is working perfectly”

Posted 3 years ago

“Service was good but packaging of glass tube was poor resulting in two out of three tubes arrived broken. The office did arrange for a full refund of money which was good. Sadly the packing is letting the business down.”

Posted 3 years ago

“Disappointed with OSRAM 20W 400OK cool white flood light , as it give off white/yellowish colour. Descriptions mention cool white colour. Could not return as it is not faulty and can`t pay electrician for extra work as it is not his fault.”

Posted 3 years ago

“The lamps were what I expected, but the quality of packaging was awful. To risk putting glass in a bubblewrap envelope was not what I would do. Every carton on every bulb was damaged in some way. None were broken but who’s to say they will still be working when I need them?”

Posted 3 years ago

“The light itself is of good quality and it was delivered reasonably quickly. The problem was the lack of communication from the company. There was a problem with checking out when buying and I wasn’t sure if the transaction had gone through. I waited for the confirmation email, but, it never arrived. I contacted customer services who apologised and said they would re-send confirmation. That didn’t arrive either. The first and only communication that I received from the company was to review the transaction. I didn’t even receive a notification of the item being sent. I am sorry but this was very poor customer service from the company. By the way, because I didn’t know that the item was due to be delivered, I was not at home when the delivery was attempted. I had a 4 mile round trip to collect the item from the designated post office! I would think twice about using this company again.”

Posted 3 years ago

“Sorry to say one of the bulbs was broken you need better packing.!”

Posted 3 years ago

“Wrong lamps were ordered - procedure to return was straight forward enough. Of course you have to pay for returning the item - fair enough. However Lampshop did not refund my original postal charge,the lamps arrived in a flimsy cello bag - very surprised bulbs survived the post. I run a business and if a customer returns an item - we refund their original postal cost - it is a matter of good customer relations - which sadly was lacking with the Lampshop”

Posted 3 years ago

“I first bought 2 600x600mmx10mm LED panels and ceiling frames, all good. Then I bought another 3 and the panels were a lot thicker and wouldn't fit into the frames, contacted customer service and they sent the correct frames. I needed one more, it came with a broken cover sheet, contacted customer services and they sent another. This one has the metal back dented, it works but you can see the LEDs through the cover sheet. So good prices and customer service but really bad packing. I'll be asking for yet another replacement on Monday.”

Posted 3 years ago

“One of the pins on one of the five foot tubes was damaged, did not inforn you as I orded two and only needed one, would not have bothered to respond as the cost was under £4”

Posted 3 years ago

“EASY ORDERING AND DELIVERY BUT WASN'T TOO IMPRESSED TO RECEIVE TUBES FROM A CHINESE BRAND, RATHER THAN PHILLIPS, OSRAM OR GE AS STATED”

Posted 3 years ago

Hello Steven, Thank you for taking your time to leave a review, I can see that the tube you were sent was Tungsram, GE has now been rebranded as Tungsram. I hope this clears up the confusion caused. Kind regards, Ellie

Posted 3 years ago

“The price was excellent and delivery was swift. However, stars have been removed due to the disappointing and flimsy packaging. A thin jiffy bag containing 3 off small and delicate halogen lamps in a their thin cardboard boxes needs reviewing. Perhaps look at how Amazon package delicate items? The lamps arrived in a jiffy bag that offered so little protection that the boxes containing the lamps were crushed and creased. I feared for the serviceability of the lamps but fortunately the first lamp I needed did work, and perhaps the others will also. Sadly, although Royal Mail Tracked postage paid for, no tracking details were supplied by LampShop.”

Posted 3 years ago

“I made a purchase from the website which was straight forward, I received the order promptly. There were a couple of issues, I created an account, I was interested in their products. No sooner did I complete the purchased did I receive a shoping guarantee cover notification, ALL GOOD. But then I got what looked like an automated email from LampShop to say by basket had 2 items in it, and I hadn't completed the purchase. I emailed them, no reply, I checked my credit card account and the 2 items had been charged for. So I ignored the LampShop email. As part of the purchase, one of the items was a twin flurcent tube enaclosure, the description said the tubes were NOT included, so I purchased the tubes separately. When I received the tube enclosure, there were in fact 2 tubes in the enclosure. I now have 2 extra tubes that I purchased separately at a cost of £10.76. The unit "TWIN 6ft 70w T8 IP65 Rated HF Non-Corrosive Fitting" is misdescribed, as it states "Lamps NOT included". They have a good product range and the tech information and adice is very good.”

Posted 3 years ago

“Light hs a delay when switching on, contacted lampsonline via email but no response, poor customer service”

Posted 3 years ago

“Lamp was brushed nickel. It was scrached on the base and on the vertical stand.”

Posted 3 years ago

“The product was exactly as described and works well. The packaging was great and protected the delicate light tube. Although the fitting was delivered on the day promised it was delivered to the wrong address,not even the correct street. Trying to advise Fed ex delivery has not been made is very difficult and time consuming. Only reason i got the delivery was because the occupant of the house it was delivered to was good enough to bring it my address. Still no confirmation from Fed ex that they have looked in to why the delivery had not been made despite promising to do so in 2 hours. Suggest you get a new courier.”

Posted 3 years ago

“Still waiting for the items to arrive. Once they arrive I can then review it properly hence the 3/5 score.”

Posted 3 years ago

“jdosjfosidfsdfdsfsfsdfs”

Posted 3 years ago

“Items were DOUBLE the price of the previous order despite higher quantity ordered. No attempt whatsoever by customer service agent to explain or mitigate price rise. Disappointing as previous contact very helpful”

Posted 3 years ago

“Good product. OK delivery.. Overall very expensive.”

Posted 3 years ago

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LampShopOnline is rated 4.6 based on 13,628 reviews